HELEN GILLMOR, District Judge.
Between June 1, 2016 and July 3, 2016, Defendant American Savings Bank, F.S.B. ("American Savings Bank") received 11 text messages from Plaintiff Craig Moskowitz's cellular phone. American Savings Bank sent short confirmation messages in response to each of the 11 text messages from Plaintiff's phone.
Plaintiff has sued American Savings Bank for the receipt of the 11 text messages, alleging violations of the Telephone Consumer Protection Act, 47 U.S.C § 277.
This suit is one of at least fifteen different class action-based lawsuits that Plaintiff has filed alleging violations of the Telephone Consumer Protection Act, and one of the "somewhere between ten and a hundred" lawsuits in which he has been a plaintiff.
Plaintiff seeks statutory damages for the 11 text messages American Savings Bank sent in direct response to the text messages that were sent from Plaintiff's phone.
Defendant filed a Motion for Summary Judgment. Defendant asserts that it cannot be liable pursuant to the Telephone Consumer Protection Act because each text message it received from Plaintiff's phone constitutes express consent for it to send singular, confirmatory text messages in response. The Court agrees.
Defendant American Savings Bank, F.S.B.'s Motion For Summary Judgment (ECF No. 112) is
On June 23, 2017, Plaintiff filed a Complaint. (ECF No. 1).
On July 19, 2017, Defendant filed a MOTION TO STAY PENDING DECISION OF D.C. CIRCUIT. (ECF No. 14).
On the same date, Defendant filed a MOTION FOR RULE 41(d) COSTS AND STAY OF PROCEEDINGS. (ECF No. 15).
On July 21, 2017, Defendant filed a MOTION FOR CONTINUANCE OF RESPONSIVE PLEADING AND RULE 16 CONFERENCE. (ECF No. 18).
On September 25, 2017, Plaintiff filed his Oppositions to Defendant's three motions. (ECF Nos. 26, 27, and 28).
On October 2, 2017, Defendant filed its Replies. (ECF Nos. 30, 31).
On October 25, 2017, the Magistrate Judge held a hearing. (ECF No. 35).
On October 30, 2017, the Magistrate Judge issued a FINDINGS AND RECOMMENDATION TO GRANT IN PART AND DENY IN PART DEFENDANT AMERICAN SAVINGS BANK, F.S.B.'S MOTION FOR Rule 41(d) COSTS AND STAY PROCEEDINGS. (ECF No. 36).
On the same date, the Magistrate Judge issued an ORDER GRANTING DEFENDANT'S MOTION TO STAY PENDING DECISION OF D.C. CIRCUIT. (ECF No. 37).
On November 13, 2017, Plaintiff filed an Objection to the Magistrate Judge's Findings and Recommendation. (ECF No. 38).
On November 27, 2017, Defendant filed its Response. (ECF No. 39).
On December 26, 2017, the Court issued its ORDER OVERRULING PLAINTIFF'S OBJECTIONS TO THE MAGISTRATE JUDGE'S FINDINGS AND RECOMMENDATION AND ADOPTING THE MAGISTRATE JUDGE'S FINDINGS AND RECOMMENDATION TO GRANT IN PART AND DENY IN PART DEFENDANT AMERICAN SAVINGS BANK, F.S.B.'S MOTION FOR RULE 41(d) COSTS AND STAY OF PROCEEDINGS. (ECF No. 40).
On April 25, 2018, Plaintiff filed a MOTION TO LIFT THIS COURT'S OCTOBER 30, 2017 STAY PENDING THE D.C. CIRCUIT'S DECISION IN ACA INTERNATIONAL v. FEDERAL COMMUNICATIONS COMMISSION AND TO PERMIT INDIVIDUAL AND CLASS DISCOVERY TO MOVE FORWARD SIMULTANEOUSLY. (ECF No. 50).
On May 14, 2018, the Magistrate Judge filed a JOINT STIPULATION TO LIFT THE COURT'S STAY. (ECF No. 54).
On July 9, 2018, Defendant filed a Second Motion to Stay. (ECF No. 70).
On September 4, 2018, the Magistrate Judge issued an ORDER GRANTING DEFENDANT'S MOTION TO STAY CASE. (ECF No. 82).
On February 5, 2019, the Magistrate Judge lifted the stay. (ECF No. 93).
On August 29, 2019, Defendant filed its MOTION FOR SUMMARY JUDGMENT and a CONCISE STATEMENT IN SUPPORT. (ECF Nos. 112, 113).
On September 4, 2019, the Court issued a briefing schedule. (ECF No. 114).
On September 17, 2019, Plaintiff filed a MOTION FOR EXTENSION OF TIME TO FILE RESPONSE. (ECF No. 117).
On September 18, 2019, the Court issued a Minute Order granting Plaintiff's Request for an Extension of Time. (ECF No. 118).
On September 25, 2019, the Court granted Defendant's request to continue the hearing. (ECF No. 119).
On October 3, 2019, the Parties filed a JOINT MOTION TO STAY CASE PENDING COURT'S DECISION ON DEFENDANT'S PENDING MOTION FOR SUMMARY JUDGMENT AND FOR AN EXTENSION OF PRE-TRIAL AND TRIAL DEADLINES AND DATES IN THE AMENDED SCHEDULING ORDER. (ECF No. 120).
On October 16, 2019, the Court held a hearing. The Court denied the Parties' joint request. (ECF No. 126).
Also on October 16, 2019, Plaintiff filed its Opposition and Concise Statement in Opposition to Defendant's Motion for Summary Judgment. (ECF Nos. 123, 124, and 125).
On November 13, 2019, Defendant filed its Reply and Concise Statement in Reply. (ECF Nos. 132, 133).
On November 13, 2019, Defendant also filed a Second Motion for Summary Judgment. (ECF No. 128). Defendant's Second Motion for Summary Judgment is moot given the Court's ruling here, granting Defendant's first Motion for Summary Judgment.
On December 18, 2019, the Court held a hearing on Defendant's August 29, 2019 Motion for Summary Judgment (ECF No. 112). (ECF No. 146).
The facts of this case are largely undisputed. Defendant American Savings Bank, F.S.B. ("American Savings Bank") is a financial institution located in Honolulu, Hawaii. (American Savings Bank Text Banking Website, https://www.asbhawaii.com/personal/online-banking/text-banking (last visited December 18, 2019)).
On January 12, 2012, American Savings Bank entered into an agreement to license the Monitise Mobile Banking Software in order to provide mobile banking services to its customers, including Short Message Service ("SMS") text alerting and text banking. (Declaration of Lael Martin, ("Martin Decl."), consultant for Fiserv, Inc., parent company of Monitise, the provider of Defendant's of mobile banking software, at ¶ 3, attached to Def.'s Concise Statement of Facts ("CSF"), ECF No. 113-1).
The Short Code 27244 was assigned to American Savings Bank. (Martin Decl. at ¶ 4, ECF No. 113-1). A Short Code is an abbreviated phone number that can only be used to send and receive text messages. (
American Savings Bank's Short Code mobile banking system required customers to enroll in a multi-step phone verification process in order to engage in text banking. (
American Savings Bank's Short Code also provided assistance when it received text messages from non-customers. If the Short Code received a text message from a mobile number that was not enrolled in American Savings Bank's System, the System was configured to send a responsive text message. (
American Savings Bank's System was also designed to send a standard confirmatory text message in response to any text message that began with the word, "STOP." If such a message was sent, the System would send the following Standard Unsubscribe Response Message, as follows:
(Standard Unsubscribe Response Message, Martin Decl. at ¶ 12, ECF No. 113-1).
Plaintiff Craig Moskowitz is a resident of Connecticut. He is not an American Savings Bank customer and did not register his phone number to engage in text banking services with American Savings Bank. (Deposition of Craig Moskowitz, Mar. 20, 2019, at p. 85, attached as Ex. C to Def.'s CSF, ECF No. 113-6).
Plaintiff's mobile telephone number during the relevant time period was (914) 426-3033. (Verizon Customer Agreement For Craig Moskowitz for (914) 426-3033, attached as Ex. B to Pla.'s CSF, ECF No. 124-2).
On June 1, 2016, American Savings Bank's Short Code 27244 received the following six text messages from Plaintiff's cellular telephone:
(Declaration of Naresh Bezawada ("Bezawada Decl."), Director of Support and Network Operations for Sinch, formerly Mblox, which served as the text message aggregator for Defendant's text banking service during the relevant time period, at ¶¶ 6-8, attached to Def.'s CSF, ECF No. 113-2; Records Of The Text Message Communications Sent from Plaintiff's mobile phone to American Savings Bank's Short Code, attached as Ex. A to Def.'s CSF, ECF No. 113-3).
American Savings Bank immediately responded to each of the text messages from Plaintiff's phone with its Standard Non-Customer Response Message. (Records Of The Text Message Communications Sent American Savings Bank's Short Code to Plaintiff's mobile phone, attached as Ex. B to Def.'s CSF, ECF No. 113-4).
On June 2, 2016, American Savings Bank's Short Code 27244 received two more text messages from Plaintiff's phone:
(Bezawada Decl. at ¶¶ 6-8; Records Of The Text Message Communications Sent from Plaintiff's mobile phone to American Savings Bank's Short Code, attached as Ex. A to Def.'s CSF, ECF No. 113-3).
American Savings Bank immediately responded to the two text messages from Plaintiff's phone with its Standard Non-Customer Response Message. (Records Of The Text Message Communications Sent American Savings Bank's Short Code to Plaintiff's mobile phone, attached as Ex. B to Def.'s CSF, ECF No. 113-4).
Twenty days later, on June 22, 2016, American Savings Bank's Short Code 27244 received a message from Plaintiff's phone stating:
(Records Of The Text Message Communications Sent from Plaintiff's mobile phone to American Savings Bank's Short Code, attached as Ex. A to Def.'s CSF, ECF No. 113-3).
American Savings Bank immediately responded with its Standard Unsubscribe Response Message. (Records Of The Text Message Communications Sent American Savings Bank's Short Code to Plaintiff's mobile phone, attached as Ex. B to Def.'s CSF, ECF No. 113-4).
On July 1, 2016, American Savings Bank's Short Code 27244 received another affirmative message from Plaintiff's phone number, stating:
(Records Of The Text Message Communications Sent from Plaintiff's mobile phone to American Savings Bank's Short Code, attached as Ex. A to Def.'s CSF, ECF No. 113-3).
American Savings Bank immediately responded to the text message from Plaintiff's phone with its Standard Non-Customer Response Message. (Records Of The Text Message Communications Sent American Savings Bank's Short Code to Plaintiff's mobile phone, attached as Ex. B to Def.'s CSF, ECF No. 113-4).
In July 3, 2016, American Savings Bank's Short Code 27244 received a final affirmative message from Plaintiff's phone, stating:
American Savings Bank again immediately responded to the text message from Plaintiff's phone with its Standard Non-Customer Response Message. (Records Of The Text Message Communications Sent American Savings Bank's Short Code to Plaintiff's mobile phone, attached as Ex. B to Def.'s CSF, ECF No. 113-4).
American Savings Bank's 11 reply text messages to the messages sent directly from Plaintiff's phone are the subject of this lawsuit.
Plaintiff claims that he never himself sent affirmative text messages to American Savings Bank and he has no idea how texts from his cell phone were sent to American Savings Bank's Short Code. (Deposition of Craig Moskowitz, March 20, 2019, at pp. 98-99, 116, 154-55, attached as Ex. A to Pla.'s CSF, ECF No. 124-1). Moskowitz admits that he sent one text message to American Savings Bank's Short Code on July 22, 2016, stating "STOP." (
Plaintiff claims that sometime later, around September 2017, he lost his cell phone. (Deposition of Craig Moskowitz, July 2, 2019, at p. 10, attached as Ex. D to Def.'s CSF, ECF No. 113-7). Plaintiff does not have complete records of the text messages sent to and received from his phone between May and July 2016. (Deposition of Craig Moskowitz, March 20, 2019, at pp. 115-16, attached as Ex. A to Pla.'s CSF, ECF No. 124-1).
There is no dispute that Plaintiff was in possession of his cellular phone during the relevant time period. Plaintiff testified in his deposition that he possessed his cellular phone the entire time the messages were sent and received from American Savings Bank. (Deposition of Craig Moskowtiz, March 20, 2019, at pp. 98, 100, 110-11, 117-18, 154-57, attached as Ex. A to Pla.'s CSF, ECF No. 124-1). Plaintiff does not contend that anyone else in his family sent the text messages. (
Defendant claims that Plaintiff must have sent the messages given his involvement in numerous other lawsuits, including 15 separate class action lawsuits involving Telephone Consumer Protection Act claims.
The Parties' dispute as to who actually sent the text messages is not material to the Court's analysis.
The Parties' genuine dispute is a legal question. The dispute is limited to whether as a matter of law, a text message that American Savings Bank received from Plaintiff's cellular phone constitutes express consent to receive one text message in response.
Summary judgment is appropriate when there is no genuine issue as to any material fact and the moving party is entitled to judgment as a matter of law. Fed. R. Civ. P. 56(c). To defeat summary judgment there must be sufficient evidence that a reasonable jury could return a verdict for the nonmoving party.
The moving party has the initial burden of "identifying for the court the portions of the materials on file that it believes demonstrate the absence of any genuine issue of material fact."
If the moving party meets its burden, then the opposing party may not defeat a motion for summary judgment in the absence of probative evidence tending to support its legal theory.
The court views the facts in the light most favorable to the non-moving party.
This case arises out of the Telephone Consumer Protection Act ("TCPA"), which provides, in pertinent part:
The regulations implementing the TCPA provide:
The Parties agree that text messages constitute "telephone calls" for purposes of the TCPA.
The Parties also agree that Defendant American Savings Bank received 11 text messages from Plaintiff's cellular telephone in June and July 2016.
There is no dispute that Defendant sent responsive text messages to each of the 11 text messages it received from Plaintiff's phone.
The argument concerns the scope of consent that Plaintiff provided to receive text messages from the Defendant pursuant to the Telephone Consumer Protection Act.
The Act provides for two different types of consent depending on the nature of the communication:
The text messages that American Savings Bank sent to Plaintiff's cellular telephone do not constitute either "advertising" or "telemarketing" such that prior express
A text message or call for purposes of the TCPA constitutes "advertising" and "telemarketing" if the message contains the following:
American Savings Bank's text messages were limited to the following information:
(Standard Unsubscribe Response Message, Martin Decl. at ¶ 12, ECF No. 113-1).
The texts do not constitute either advertising or telemarketing for purposes of the TCPA. The texts do not promote the quality of American Savings Bank's services. The texts were not initiated by American Savings Bank to encourage the purchase or use of its services.
The messages were informative and confirmatory in nature and do not constitute "advertising" or "telemarketing" for purposes of the TCPA.
Because American Savings Bank's text messages do not constitute "advertising" or "telemarketing" for purposes of the TCPA, prior express
American Savings Bank must establish that Plaintiff provided "prior express consent" to receive the text messages. 47 U.S.C. § 227(b)(1)(A)(iii);
Express consent is not an element of plaintiff's prima facie case but it is an affirmative defense for which American Savings Bank bears the burden of proof.
Prior express consent is a complete defense to Plaintiff's TCPA claim.
The TCPA does not define the term "prior express consent." The Ninth Circuit Court of Appeals has explained that the Federal Communications Commission's Orders and Rulings provide the basis for its interpretation of "prior express consent."
In its 1992 Order interpreting the Act, the Federal Communications Commission ("FCC") explained that prior express consent is provided when persons knowingly release their phone numbers. The FCC explained that "persons who knowingly release their phone numbers have in effect given their invitation or permission to be called at the number which they have given, absent instructions to the contrary."
The Ninth Circuit Court of Appeals has adopted the FCC's interpretation of prior express consent. The Appellate Court explained that, "[w]e read the 1992 Order in a way that harmonizes with the TCPA's text and purpose, as well as the FCC's other orders and rulings. In our view, an effective consent is one that relates to the same subject matter as is covered by the challenged calls or text messages."
Other Circuits have adopted the Ninth Circuit Court of Appeals' reasoning that "an effective consent is one that relates to the same subject matter as is covered by the challenged calls or text messages."
In this case, it is undisputed that American Savings Bank sent 11 text messages to Plaintiff's cellular telephone. It is undisputed that the 11 text messages were sent only in response to text messages that were sent from Plaintiff's cellular telephone.
There is no dispute that the text messages were limited to single responses to texts American Savings Bank received from Plaintiff's phone. There is no dispute that American Savings Bank did not otherwise initiate any calls or text messages to Plaintiff's cellular telephone, or otherwise attempt to contact Plaintiff about its services.
Courts consistently look to the purpose and history of the TCPA in analyzing prior express consent.
The Ninth Circuit Court of Appeals has emphasized that District Courts should approach the TCPA "with a measure of common sense."
Numerous District Courts in the Ninth Circuit have held that responsive or confirmatory text messages do not violate the Telephone Consumer Protection Act.
In
Similarly, in
Again, the District Court ruled that the defendant did not violate the TCPA in sending a single, confirmatory text in response to a text message initiated by the plaintiff.
In
The District Court for the Central District of California rejected Plaintiff's claim. It explained that it was irrelevant that the Lakers did not inform Plaintiff that it might send a confirmation text, because "a `common sense' reading of the TCPA indicates that, by sending his original message, Plaintiff expressly consented to receive a confirmatory text from the Lakers. `To hold otherwise would contradict the overwhelming weight of social practice: that is, distributing one's telephone number is an invitation to be called.'"
The FCC has also ruled that sending a confirmation text message that does not contain marketing or promotional information does not violate the TCPA.
Here, common sense dictates that Defendant's confirmatory text messages sent in response to Plaintiff's initiating text messages do not violate the Telephone Consumer Protection Act. The initial text messages from Plaintiff's cellular telephone constitute express consent to receive singular, responsive text messages. Defendant's confirmatory messages provided information in direct response to the message it received from Plaintiff's phone. Plaintiff's initiating text messages constitute effective consent to which American Savings Bank was permitted to send responsive, confirmatory texts concerning the same subject matter.
The fact that Plaintiff does not recall initiating the text messages does not alter the Court's analysis. (Deposition of Craig Moskowitz, March 20, 2019, at pp. 98-100, attached as Ex. A to Pla.'s CSF, ECF No. 124-1). At the hearing on October 16, 2019, Plaintiff's counsel conceded that it does not impact the case whether the Plaintiff personally sent the text messages. (Transcript of October 16, 2019 Hearing at p. 21, ECF No. 127). Plaintiff's counsel stated:
But those are not issues on this motion.
Plaintiff also concedes that no third-party sent text messages from his phone and that it remained in his possession during the relevant conduct period. (Deposition of Craig Moskowitz, March 20, 2019, at pp. 97-98, 100, 110-11, 117-18, 154-57, attached as Ex. A to Pla.'s CSF, ECF No. 124-1).
Plaintiff's reliance on
Plaintiff's argument regarding the "capture" of his phone number is also unpersuasive. Plaintiff relies on language from the FCC decision from 1991 regarding the capture of numbers from telephone calls.
The persuasive authorities from the federal district courts in the Northern, Central, and Southern Districts of California support the Court's finding here that there was prior express consent for American Savings Bank to send singular, confirmatory text messages. As held in
Defendant American Savings Bank, F.S.B.'s Motion for Summary Judgment filed on August 29, 2019 (ECF No. 112) is
Defendant American Savings Bank, F.S.B.'s Second Motion for Summary Judgment filed on November 13, 2019 (ECF No. 128) is
The Clerk of Court is
IT IS SO ORDERED.