NATHANIEL M. GORTON, District Judge.
This case arises from allegations that defendants made unsolicited telemarketing calls to plaintiff's telephone numbers without his consent and in violation of federal and state consumer protection laws.
Pending before the Court are two motions to dismiss and plaintiff's motion to amend the amended complaint. For the reasons that follow, the motion to dismiss by defendant Revenue Assistance Corporation ("Revenue") will be allowed, the motion to dismiss by defendant Frontier Communications ("Frontier") will be allowed, in part, and denied, in part, and the motion to amend by plaintiff will be allowed, in part, and denied, in part.
Plaintiff Paul Jones ("Jones" or "plaintiff") is a
Defendant Revenue is a telemarketing company which, according to plaintiff, is not registered to do business in Massachusetts and has its "usual" place of business in Ohio. Revenue purportedly placed multiple unsolicited telephone calls to plaintiff's numbers at (413) 328-2070, (781) 344-3456, (978) 425-6336 and (781) 344-4351.
Defendant Frontier is a large telecommunications company which allegedly has its principal place of business in Connecticut. Plaintiff asserts that Frontier placed multiple unsolicited calls to plaintiff's number at (800) 507-6668.
In December, 2015, plaintiff initiated this action by filing a verified complaint alleging that Revenue and Frontier used "automatic dialing systems" to make telemarketing phone calls to him in violation of the Telephone Consumer Protection Act ("TCPA") at 47 U.S.C. § 227,
Revenue and Frontier each moved to dismiss the claims against them in January, 2016. Plaintiff reached settlements with two of the three remaining defendants and moved for leave to file a second amended verified complaint. The proposed second amended complaint 1) names only Revenue and Frontier as defendants, 2) reorganizes the allegations with respect to the TCPA, MTSA and Chapter 93A claims and 3) omits the FDCPA claims.
The Court notes that, because plaintiff has chosen not to pursue his claims against Portfolio Recovery Associates, L.L.C. ("Portfolio") in the proposed second amended complaint, the claims against Portfolio will be dismissed.
To survive a motion to dismiss under Fed. R. Civ. P. 12(b)(6), a complaint must contain sufficient factual matter, accepted as true, to state a claim to relief that is plausible on its face.
With respect to amendments, the court has broad discretion under Fed. R. Civ. P. 15(a)(2) to allow the plaintiff to amend his pleadings and "should freely give leave when justice so requires".
Revenue seeks to dismiss the amended complaint for failure to state a claim based upon the doctrine of
Under the doctrine of
If a plaintiff moves in the earlier action to amend the complaint and then chooses not to appeal the denial of that motion,
A review of the pleadings in the public record indicates that
In 2014, plaintiff initiated an earlier action in another session of the Court alleging that Revenue made several unsolicited telephone calls to him despite his repeated requests for the calls to stop. The amended complaint in the earlier action asserted FDCPA and TCPA claims against Revenue. Plaintiff moved to amend the amended complaint in the earlier action to add MTSA and Chapter 93A claims against Revenue with respect to calls placed to his numbers at (413) 328-2070, (781) 344-3456, (978) 425-6336 and (781) 344-4351. The magistrate judge in the 2014 case denied plaintiff's motion to amend as futile.
Plaintiff did not appeal that denial of leave to amend by the magistrate judge to the district judge.
The Court concludes that
The proposed second amended complaint asserts no allegations that would overcome the finding that
The "prior pending action" doctrine provides that, to ensure judicial efficiency and avoid inconsistent judgments,
An examination of the pleadings in the public record establishes that the "prior pending action" doctrine bars plaintiff's TCPA claims against Revenue in this action.
The TCPA claims against Revenue in both the 2014 action and this action concern unsolicited calls by Revenue to plaintiff's VoIP-registered telephone numbers. Revenue filed a motion for judgment on the pleadings in the 2014 case with respect to the TCPA claims against it. The magistrate judge issued a Report and Recommendation, which the district judge has not yet accepted or adopted, on the pending motion for judgment on the pleadings in April, 2016 and plaintiff filed an objection. The resolution of Revenue's motion by the district judge in the 2014 case will determine whether Revenue's calls in the instant case qualify as "commercial calls made without conveying an unsolicited advertisement" which are exempt from TCPA liability under 47 C.F.R. § 64.1200(a)(3)(iii).
The Court concludes that the "prior pending action" doctrine bars plaintiff's TCPA claims against Revenue in this action. Plaintiff's arguments to the contrary are inapposite. Accordingly, Revenue's motion to dismiss the TCPA claims will be allowed and the claims will be dismissed without prejudice.
The proposed second amended complaint adds no allegations that would overcome the finding that the "prior pending action" doctrine warrants dismissal without prejudice of plaintiff's TCPA claims against Revenue in the instant case. Accordingly, plaintiff's motion to amend the amended complaint with respect to the TCPA claims against Revenue will be denied as futile.
This Court will dismiss the FDCPA claim against Revenue in the amended complaint because plaintiff fails to allege that he owes a debt to Revenue that would qualify him for protection under the FDCPA. Indeed, plaintiff concedes in his opposition that "there is no debt owed". The Court notes that plaintiff elected not to pursue the FDCPA claim against Revenue in the proposed second amended complaint.
Accordingly, Revenue's motion to dismiss the FDCPA claim in the amended complaint will be allowed.
Chapter 93A prohibits "unfair or deceptive acts or practices in the conduct of any trade or commerce" and provides a private cause of action to a person injured by such acts or practices. M.G.L. c. 93A §§ 2, 9. A Chapter 93A claim must allege a practice that 1) is within the penumbra of some common law, statutory or other established concept of unfairness, 2) is immoral, unethical, oppressive or unscrupulous and 3) causes substantial injury to consumers, competitors or other business entities.
The Court will dismiss the Chapter 93A claim against Revenue given the dismissal of all other claims against it and plaintiff's failure to allege, in the amended or proposed second amended complaint, that Revenue's alleged conduct falls within the scope of some other established concept of unfairness.
Accordingly, the Court will allow Revenue's motion to dismiss in its entirety. Plaintiff's motion to amend with respect to the Chapter 93A claim against Revenue will be denied as futile.
Frontier moves to dismiss the claims against it under Fed. R. Civ. P. 12(b)(2) for lack of personal jurisdiction and under Rule 12(b)(6) for failure to state a claim. In the alternative, it seeks to compel a more definite statement of the claims under Fed. R. Civ. P. 12(b)(5).
To survive a motion to dismiss for lack of personal jurisdiction, the plaintiff must demonstrate that jurisdiction is both statutorily authorized and consistent with the Due Process Clause of the United States Constitution.
Courts can exercise either general or specific personal jurisdiction over an out-of-state defendant.
The tripartite test for specific jurisdiction requires that 1) the claims arise from or are related to the defendant's contacts with the forum state, 2) the defendant purposefully availed itself of the laws of the forum state and 3) the exercise of jurisdiction is reasonable under the circumstances.
The parties dispute whether Frontier is subject to general and/or specific personal jurisdiction in this Court.
With respect to general personal jurisdiction, plaintiff proffers the verified amended complaint as evidence that Frontier "regularly transact[s]" business in Massachusetts by soliciting business in Massachusetts and selling products and services to Massachusetts customers.
Frontier denies that it is subject to general personal jurisdiction and claims that while it is "conceivable" that it placed a call to a non-Massachusetts customer who happened to receive the call in Massachusetts, it has no customers in Massachusetts and does not regularly conduct business there.
With respect to specific personal jurisdiction, the verified amended complaint asserts that plaintiff's claims arise out of Frontier's conduct in placing unsolicited, commercial calls to a number registered to him as a Massachusetts resident. The amended complaint also alleges that Frontier placed those calls to him intentionally, despite his repeated protestations and his lack of a business relationship with Frontier, indicating that Frontier acted voluntarily and created a foreseeable possibility of being haled into court in Massachusetts.
Although plaintiff does not directly address the reasonableness of this Court's assertion of personal jurisdiction over Frontier, he declares in the verified amended complaint that Frontier is "the largest communications company" providing services to rural areas, small towns and medium-sized cities and serves 3.1 million customers in 27 states. The Court construes that declaration as an allegation that Frontier would not be unduly burdened by appearing in court in Massachusetts.
Frontier responds that because it has no business relationship with plaintiff and no customers in Massachusetts, plaintiff's claims did not arise out of its "limited customer service activities that spilled over into Massachusetts" from states in which it serviced clients. It claims that any contacts it made in Massachusetts were involuntary because it does not control where its non-Massachusetts customers choose to receive calls concerning their non-Massachusetts accounts. Frontier contends that it could not reasonably foresee that it would be "sued by non-existent customers in Massachusetts" and submits that it would be unreasonable to subject it to personal jurisdiction in every state in which its customers happened to receive its calls.
After construing the verified amended complaint in the light most favorable to plaintiff, as it must when assessing the propriety of dismissal, the Court concludes that it has personal jurisdiction over Frontier. Plaintiff presents supported allegations that his claims arise from the commercial calls that Frontier intentionally made to him in Massachusetts and it is, of course, more convenient for plaintiff to litigate those claims in his home state. Although it may be inconvenient for Frontier to defend against the claims in Massachusetts, that burden is not unreasonable. Furthermore, Massachusetts, similar to all states, has an interest in adjudicating this dispute because it involves unsolicited, commercial calls made to one of its residents.
Accordingly, the Court will deny Frontier's motion to dismiss for lack of personal jurisdiction.
Counts 1 and 2 of the amended complaint purport to raise TCPA claims asserting violations of 47 U.S.C. § 227(b)(1) pursuant to the private rights of action provided in §§ 227(b)(3) and (c)(5).
Section 227(b)(1)(A)(iii) prohibits making a call using an "automatic telephone dialing system or an artificial or prerecorded voice" to a telephone number assigned to a cellular telephone service, radio common carrier service or any service pursuant to which the recipient is charged for the call. § 227(b)(1)(A)(iii). An "automatic telephone dialing system" is equipment with the capacity 1) to store or produce telephone numbers to be called using a random or sequential number generator and 2) to dial such numbers. § 227(a)(1). Exceptions to liability apply if the call is made with the prior consent of the recipient, for emergency purposes or for the sole purpose of collecting a debt owed to or guaranteed by the federal government. § 227(b)(1)(A)(iii).
The verified amended complaint sets forth a viable TCPA claim under § 227(b)(1)(A)(iii). Plaintiff alleges that Frontier placed non-emergency calls to him, without consent, at (800) 507-6668 using a computerized recording which informed him of "State funded telephone financial discount programs" and asked him to call back. Plaintiff asserts that those calls exhibited the "earmarks of an ATDS and or [sic] Predictive Dialer, with dead air 3-5 seconds before a live agent came on". He claims that he received multiple calls in a one-year period, declares that he was charged ten cents by his service company for every call received by him and submits documentation to corroborate those charges. He proclaims that the calls were not made for the purposes of debt collection because he did not owe any debt.
The Court is unpersuaded by Frontier's argument that the amended complaint failed to put it on notice as to what "type" of telephone number it allegedly called. The amended complaint asserts that Frontier placed calls to plaintiff's VoIP-registered number at (800) 507-6668. That is sufficient to put Frontier on notice of the claims against it.
According, plaintiff's TCPA claim pursuant to § 227(b)(1)(A)(iii) will survive dismissal.
Section 227(b)(1)(B) of Title 47 of the United States Code makes it unlawful to initiate a telephone call to any residential telephone line using an artificial or prerecorded voice to deliver a message unless certain regulatory rules or orders exempt the call. § 227(b)(1)(B).
Although plaintiff alleges that the (800) 507-6668 number is registered in his name, he does not assert in the amended or proposed second amended complaint that (800) 507-6668 is a residential, rather than business, telephone number. The TCPA claims will be dismissed to the extent that plaintiff purports to assert a violation of § 227(b)(1)(B).
Section 227(b)(1)(C) of the TCPA bars the usage of any telephone facsimile machine, computer or other device to send an unsolicited advertisement to a telephone facsimile machine unless 1) the sender and recipient have an established business relationship, 2) the sender obtained the number of the telephone facsimile machine a) through voluntary communications with the recipient within the context of the established business relationship, b) from a directory, advertisement or website to which the recipient voluntarily agreed to make the number available for public distribution or 3) the advertisement complies with certain notice requirements. § 227(b)(1)(C).
Plaintiff has not stated a claim under § 227(b)(1)(C) because he has not alleged, in the amended complaint or proposed second amended complaint, that Frontier sent unsolicited advertisements to his fax machine.
The Court thus finds that the amended complaint properly asserts TCPA claims against Frontier under § 227(b)(1)(A)(iii) but not under §§ 227(b)(1)(B) or (b)(1)(C). The proposed second amended complaint, the filing of which Frontier does not oppose on sufficiency grounds, simply reorganizes plaintiff's factual allegations and is substantially the same as the amended complaint.
Accordingly, the Court will deny Frontier's motion to dismiss for failure to state a TCPA claim with respect to § 227(b)(1)(A)(iii) but allow it with respect to §§ 227(b)(1)(C) and (b)(1)(B). The Court will also allow plaintiff's motion to amend with respect to the surviving TCPA claim.
Count 3 of the amended complaint purportedly asserts an MTSA claim against Frontier pursuant to the private right of action set forth in M.G.L. c. 159C, § 8(b).
The MTSA prohibits making "unsolicited telephone sales calls" to a consumer whose telephone number appears on a "do-not-call" list.
Frontier seeks dismissal of the MTSA claim because, it claims, plaintiff does not allege that (800) 507-6668 is a residential telephone line. Frontier cites a decision from the 2014 case previously initiated by plaintiff for the proposition that MTCA claims should be dismissed when there is no allegation that the telephone number at issue "was both registered to an individual
That argument is misplaced. Plaintiff asserts in the amended and proposed second amended complaints that Frontier placed calls to his (800) 507-6668 number. The proposed second amended complaint further submits that the (800) 507-6668 number is a VoIP number which "has been listed on the do-not-call list for several years" and is registered to him as a consumer. The allegations in the proposed second amended complaint, the filing of which Frontier opposes only on personal jurisdiction grounds, sufficiently state an MTSA claim with respect to the registration status of the (800) 507-6668 number.
Frontier next asserts that plaintiff sets forth "incongruous allegations" because the amended complaint alleges that the (800) 507-6668 number is a VoIP number while the exhibits show that plaintiff received calls to that number on his cellular telephone. After construing the amended complaint in the light most favorable to plaintiff, the Court concludes that there is no such incongruity. It is reasonable to infer that plaintiff received calls to the VoIP number, which operates in reliance upon an internet connection, on his cellular telephone which can have internet access.
Frontier further seeks dismissal of the MTSA claim to the extent that it claims that Frontier placed solicitation calls to plaintiff without disclosing the required information. Frontier argues that the alleged calls were purely informational and do not qualify as solicitation calls. The amended and proposed second amended complaints, however, contain allegations, which this Court must accept at this stage as true, that Frontier placed "sales" calls to plaintiff's (800) 507-6668 number.
Accordingly, plaintiff's motion to amend will be allowed with respect to the MTSA claim. Frontier's motion to dismiss the MTSA claim in the amended complaint will be denied as moot.
Count 5 of the amended complaint purports to assert an FDCPA claim against Frontier. Plaintiff concedes that he does not owe any debt that would qualify him for protection under the FDCPA. Plaintiff also chose not to pursue the FDCPA claim against Frontier in the proposed second amended complaint.
Accordingly, Frontier's motion to dismiss the FDCPA claim in the amended complaint will be allowed.
Count 4 of the amended complaint raises a Chapter 93A claim. Frontier seeks dismissal based upon plaintiff's "strap-hanging of a Chapter 93A violation on [deficient] TCPA and MTSA" claims. Because the Court has found that some TCPA and MTSA claims survive dismissal, Frontier advances no viable argument for dismissing the Chapter 93A claim.
Accordingly, Frontier's motion to dismiss the Chapter 93A claim will be denied. Plaintiff's motion to amend will be allowed because Frontier opposes that motion only on personal jurisdiction grounds and advances no other arguments for denial.
Alternatively, Frontier moves under Fed. R. Civ. P. 12(e) for a more definite statement of the asserted claims which survive dismissal. Such a motion should be allowed only where a complaint is "so vague or ambiguous that a party cannot reasonably prepare a response." Fed. R. Civ. P. 12(e). That rule "is designed to remedy unintelligible pleadings, not merely to correct for lack of detail."
Frontier's motion is inapt because the Court has already concluded that plaintiff adequately pled the surviving TCPA, MTSA and Chapter 93A claims concerning calls that Frontier allegedly made to plaintiff's registered VoIP number at (800) 507-6668. Accordingly, Frontier's motion for a more definite statement will be denied.
For the reasons set forth in the Memorandum,
1) the motion to dismiss the amended complaint by defendant Revenue Assistance Corporation is
2) the motion to dismiss the amended complaint by defendant Frontier Communications is, with respect to the claims under §§ 227(b)(1)(B) and (b)(1)(C) of the Telephone Consumer Protection Act and under the Fair Debt Collection Practices Act,
3) the motion to amend the amended complaint by plaintiff is, with respect to the claims against Revenue Assistance Corporation,
In addition, plaintiff's claims against defendant Portfolio Recovery Associates, L.L.C. are, in light of his decision not to pursue the claims in the proposed second amended complaint,