DOUGLAS P. WOODLOCK, UNITED STATES DISTRICT JUDGE.
This is an action alleging employment discrimination by defendants Wal-Mart Stores, Inc., and Wal-Mart Stores East, L.P., and by defendant Joseph E. Devuono II, the manager of a Wal-Mart store in Lynn, Massachusetts. The plaintiff, Behija Kahriman, was employed in several roles at the Lynn store from April 2002 until February 2010. Kahriman alleges that the defendants intentionally discriminated against her on the basis of her handicap/physical disability in violation of state and federal antidiscrimination laws, and further that Devuono intentionally inflicted emotional distress upon her and interfered with a contractual or advantageous business relationship she had with Wal-Mart.
Kahriman began working at the Wal-Mart store in Lynn, Massachusetts (store number 2139, hereinafter "the Lynn store") in April 2002. Devuono began working for Wal-Mart in 2001 and was Kahriman's supervisor and then store manager at the Lynn store from at least January 1, 2009 to August 10, 2010.
During her employment at Wal-Mart, Kahriman experienced ongoing health issues that impacted her ability to perform the lifting duties of each of her positions. In September 2002, she took a leave of absence to undergo abdominal hysterectomy surgery. In a note to Wal-Mart on August 27, 2002, Kahriman's physician stated that Kahriman was scheduled for surgery and "should avoid any strenuous activity when she is experiencing pain." When she returned to work after the surgery, Kahriman asked her supervisors for assistance with lifting, because her stomach muscles were weak and she experienced pain when performing heavy lifting. According to Kahriman, this assistance was not provided to her.
After the 2002 surgery, Kahriman suffered recurring hernia issues. When Kahriman was transferred to a sales associate position in the fabrics department in 2003 or early 2004, she did not make a formal request for accommodation, but she did request lifting assistance from her supervisors. Again, by her own account, she was not provided with such assistance.
In May 2003, Kahriman underwent ventral hernia surgery. Kahriman's physician informed Wal-Mart that she should not lift more than 30 pounds upon her return to work. Kahriman testified that her supervisors and the human resources personnel did not honor her requests for lifting assistance, despite this instruction from her physician. In her role as a sales associate, Kahriman lifted boxes of merchandise for approximately one hour three times per week. Kahriman testified that when she requested assistance with this task, her managers told her to punch out and find another job.
During the holiday season of 2005, Kahriman experienced recurring hernia issues, including pain when she lifted heavy boxes, but was denied leave for hernia surgery. In April 2006, Kahriman took a leave of absence for the surgery. Following the surgery, her physician informed Wal-Mart that Kahriman should not lift more than 10 pounds. Again, despite her physician's instruction, Kahriman's supervisors did not provide her with lifting assistance, and told her that if she could not perform the lifting
In November 2007, when Kahriman began working as a manager in the men's department, her supervisor promised her that she would have assistance with lifting boxes weighing up to 50 pounds at the start of her shift. This assistance was rarely provided. In November 2008, Kahriman's physician informed Wal-Mart that she could not lift or carry more than 20 pounds due to lower back pain. In June 2009, following a short leave of absence for back issues, Kahriman informed the store manager, Devuono, that she had developed two ventral hernias and asked for lifting assistance at the start of her shift. Her physician again instructed that she should not lift more than 20 pounds.
Kahriman's health issues at work escalated in September 2009. On September 18, Kahriman's daughter advised Wal-Mart's Legal Department by letter that Kahriman and others had complaints about Devuono, and indicated specifically that when Kahriman told Devuono that she could not lift something heavy due to her hernia, "he tells her that he doesn't really care and that if she wants her job to do what he tells her to do." On September 23, 2009, when Kahriman arrived at work in the morning, Devuono instructed her to unload boxes from a pallet because Wal-Mart's president would be visiting that day. Kahriman said she could not do it because of the heavy lifting involved, but Devuono instructed her to unload the pallet without assistance, or to punch out and go home. After completing the task, Kahriman felt stomach pains and could not stand. That night, Kahriman went to the emergency room and learned that her "hernia came out." She underwent surgery for these issues in October 2009.
Kahriman requested and received medical leave from September 23, 2009 through January 15, 2010. She went in to the store on December 22, 2009 to file a report regarding her injuries on September 23, her last day of performing work. In February 2010, Kahriman's primary care physician provided a note to Wal-Mart stating that Kahriman would be out of work "forever." The note stated that Kahriman was "unable to work period."
Although Kahriman testified that she understood Wal-Mart's accommodation policies—discussed in greater detail below—Kahriman never filed a formal request for an accommodation, because she was afraid she would be fired. She did, however, inform her managers of her physical limitations and her inability to do heavy lifting. Other than her lifting issues, Kahriman was able to perform the essential functions of each of her Wal-Mart jobs without assistance.
Several policies contained in the record that were in place during Kahriman's employment—and of particular pertinence to this case—are the Massachusetts Management Guidelines for Accommodation in Employment (Medical-Related) Policy (the "Management Accommodation Policy") and the Massachusetts Accommodation in Employment (Medical-Related) Policy (the
The Management Accommodation Policy sets forth the procedure to be used by supervisors and managers when an associate requests an accommodation. Specifically, it outlines how to identify a request for accommodation, how to engage in the interactive process, and how to conclude the accommodation request process.
The Accommodation Policy states that "Wal-Mart will provide Associates who have a disability with reasonable accommodations to enable them to perform the essential functions of their jobs" and sets forth a variety of alternatives—including a job aid or environmental adjustment, a leave of absence, and transfer to another open position—for individuals who "have a medical condition that is not a disability" (emphasis in original). The policy frequently references an employee's ability to request an accommodation and indicates that "[a]s soon as you request an accommodation, Wal-Mart will begin working with you to determine whether or not you are eligible for a job aid or environmental adjustment due to your medical condition."
On June 18, 2010, Kahriman filed a complaint with the Massachusetts Commission Against Discrimination (MCAD) and the United States Equal Employment Opportunity Commission (EEOC)
The complaint alleges that all of the defendants: (I) violated the Massachusetts Fair Employment Practices Law, Mass. Gen. Laws ch. 151B §§ 1, 4, 4A, 5, 16, and 17; (II) violated the Americans with Disabilities Act, 42 U.S.C. §§ 12101 et seq.; and (III) interfered with and denied Kahriman's state and federal constitutional rights by threats, intimidation, or coercion, in violation of Mass. Gen. Laws ch. 12, § 11I. The complaint asserts three additional counts against Defendant Devuono individually: (IV) unlawful discrimination against Kahriman in violation of Mass. Gen. Laws ch. 151B, §§ 4, 4A, & 5; (V) intentional infliction of emotional distress; and (VI) intentional interference with a contractual or advantageous business relationship. Finally, the complaint asserts one count for injunctive relief against Wal-Mart (Count VII). In addition to declaratory and injunctive relief, Kahriman seeks compensatory damages including for her physical and emotional pain and suffering, back pay for lost wages and benefits, interest on back pay, and front pay for future
Summary judgment is appropriate when "there is no genuine dispute as to any material fact and the moving party is entitled to judgment as a matter of law." Fed. R. Civ. P. 56(a), (c). A "genuine" dispute is one that, based on the pleadings, discovery, and disclosure materials in the record, "a reasonable jury could resolve. . . in favor of the non-moving party," and a "material" fact is one that has "the potential to affect the outcome of the suit under the applicable law." Sanchez v. Alvarado, 101 F.3d 223, 227 (1st Cir.1996) (citations and quotation marks omitted). In considering the record, I view the facts "in the light most favorable to the non-moving party." Zambrana-Marrero v. Suarez-Cruz, 172 F.3d 122, 125 (1st Cir. 1999).
The defendants seek summary judgment on so much of Counts I, II, and IV of Kahriman's complaint as alleges discrimination under the ADA and/or chapter 151B for (1) events that occurred more than 300 days before Kahriman filed her charge of discrimination with the MCAD, and (2) Kahriman's formal termination from employment.
The ADA adopts the procedural provisions governing Title VII, and as a result, the statutes and case law discussing the statute of limitations in the Title VII context are equally applicable here. See Tobin v. Liberty Mut. Ins. Co., 553 F.3d 121, 130 n.7 (1st Cir.2009). Under both Title VII and chapter 151B, a plaintiff must file an administrative complaint with the MCAD or the EEOC within 300 days of the date of the occurrence of the alleged unlawful employment practice.
Kahriman seeks to invoke the continuing violation doctrine to preserve her claims for events that occurred before August 22, 2009.
The continuing violation doctrine can encompass two types of violations: serial and systemic.
A brief explanation of what the law requires is necessary in order to assess whether Kahriman has demonstrated
The scope of the interactive process required is not defined in detail by the statutes, regulations, or case law, but is generally understood to mean that at a minimum, the employer must engage in an informal conversation with the employee to uncover "potential reasonable accommodations" that could address the employee's needs. See Tobin, 433 F.3d at 109 (quoting 29 C.F.R. § 1630.2(o)(3)); see also Equal Emp't Opportunity Comm'n v. Kohl's Dep't Stores Inc., 774 F.3d 127, 132 n. 4 (1st Cir.2014) ("an employer's participation in the interactive process [is not] an absolute requirement under the ADA"; rather, employer must "initiate . . . a dialogue" with employee, and court will review adequacy "on a case-by-case-basis" (citation omitted)); 29 C.F.R. § 1630.2(o)(3) ("This process should identify the precise limitations resulting from the disability and potential reasonable accommodations that could overcome those limitations.").
Kahriman first argues that Wal-Mart's written policies are misleading and unlawful on their face. Specifically, she argues that the Accommodation Policy uses language that makes a misleading distinction between "disability" and "medical condition" that could lead Wal-Mart managers incorrectly to consider qualified handicapped employees as having a "medical condition" rather than a "disability." She suggests that such a misleading definition undermines the interactive process. This argument is unavailing. The policy defines "disability" in a manner consistent with the definition under the ADA. See 42 U.S.C. § 12102.
Moreover, on its face, the policy does not deprive individuals of an informal interactive process, regardless of whether they are classified as having a disability or a medical condition. The policy states that if an employee has a medical condition that requires the employee to obtain assistance in performing the essential functions of his or her job, he or she may request an accommodation. Upon making such a request, "Wal-Mart will begin working with [the employee] to determine whether or not [he or she is] eligible for a job aid or environmental adjustment due to [his or her] medical condition." An employee with a medical condition may alternatively be eligible for a leave of absence, or may transfer to another open position. Although there is some language in the policy that suggests that Wal-Mart may seek to provide a job aid or environmental adjustment before providing a reasonable accommodation, that language is not at odds with what the ADA requires or with the concept of an interactive process. The policy expressly provides that "[i]f your requested accommodation is not granted as a job aid or environmental adjustment,
Kahriman also argues that under the Transfer Policy—before terminating them—Wal-Mart gives employees thirty days to find an alternate position after they have requested an accommodation.
In short, Wal-Mart's formal policies do not violate the ADA on their face. Compare Stillwell v. Kansas City, Mo. Bd. of Police Comm'rs, 872 F.Supp. 682, 684-85 (W.D.Mo.1995) (policy denying licenses to be armed security guard to applicants with only one hand "discriminates against potentially qualified individuals with disabilities" and has no credible rationale); Galloway v. Superior Court of D.C., 816 F.Supp. 12, 16, 20 (D.D.C.1993) (policy excluding all blind persons from jury duty violates ADA because blind people are "otherwise qualified" to sit on jury).
In the alternative, Kahriman argues that Wal-Mart had a discriminatory practice of not engaging in the interactive process. A systemic violation can arise from "a de facto policy in the form of a consistent, recurring practice." See Megwinoff v. Banco Bilbao Vizcaya, 233 F.3d 73, 76 (1st Cir.2000). The testimony of human resources employees from Wal-Mart that Kahriman offers in support of this argument, however, does not demonstrate a systemic violation.
Rita Weir, a 30(b)(6) witness for Wal-Mart, testified that if an employee could not perform an essential function of her job, Wal-Mart would seek to reassign her to another job, and if another position was not available, the employee would be placed on a leave of absence. If, eventually, a job could not be located for the employee, her employment could be terminated. Weir indicated that this procedure involved an "interactive process" that began with educating employees about how to inform their supervisors when they required an accommodation.
Jennifer Charles, a market human resource manager for nine Wal-Mart stores, including the Lynn store, testified that "[a]ll associates are eligible to request a reasonable accommodation." She indicated that if an associate is not able to perform an essential function of her job, the employee "would be responsible for finding another position in the store," and if she could not, she would go on a leave of absence until she was able to perform the
Similarly, Susan Stewart, a human resources employee in the Lynn store, testified that if an associate could not perform an essential function, she would be placed on leave of absence or transferred to an open position.
This testimony does not establish that Wal-Mart had a discriminatory practice regarding reasonable accommodations. It may signal genuine disputes whether Wal-Mart actually assists employees in identifying other positions and whether it follows the letter of its own policies. Such facts may be relevant to whether Wal-Mart violated chapter 151B and the ADA in its interactions with Kahriman. But standing alone, untethered to any specific accommodation requests, these practices are not per se discriminatory. See Kvorjak v. Maine, 259 F.3d 48, 57 (1st Cir.2001) ("The law does not require an employer to `accommodate a disability by foregoing an essential function of the position or by reallocating essential functions to make other workers' jobs more onerous.'" (citation omitted); García-Ayala v. Lederle Parenterals, Inc., 212 F.3d 638, 648-50 (1st Cir.2000) ("the Act does not require employers to retain disabled employees who cannot perform the essential functions of their jobs without reasonable accommodation," but an "unsalaried leave may be a reasonable accommodation required by the ADA"). Even if these practices are not ideal, Kahriman has not demonstrated that they are discriminatory. Cf. Crowley v. L.L. Bean, Inc., 303 F.3d 387, 406 (1st Cir.2002).
My discussion of Wal-Mart's official and unofficial policies and practices for providing reasonable accommodations does not impact the merits of Kahriman's claim that she was denied reasonable accommodations during the limitations period. Regardless of the formal or informal policies in place, an employer's actual treatment of a qualified employee will determine whether the employer has satisfied its duties under the ADA and chapter 151B to provide a reasonable accommodation to qualified employees. See Tobin, 553 F.3d at 136. In this context, I conclude only that Kahriman has not met her burden of demonstrating that a discriminatory policy was in effect during her employment at Wal-Mart, such that she may avail herself of the benefits of the continuing violation doctrine to render actionable those claims of discrimination that are otherwise time-barred. Accordingly, I will grant the defendant's motion for summary judgment on this issue. Kahriman may not pursue liability or damages for any alleged acts of discrimination that occurred prior to August 22, 2009.
The defendants also seek summary judgment on any discriminatory termination claims Kahriman may have under the ADA and chapter 151B in Counts I, II, and IV of her complaint.
The three-part burden-shifting test articulated by the United States Supreme Court in McDonnell Douglas Corp. v. Green, 411 U.S. 792, 93 S.Ct. 1817, 36 L.Ed.2d 668 (1973), provides the framework for evaluating this claim. First, the plaintiff must establish a prima facie case of discrimination. See Rodriguez-Torres v. Caribbean Forms Mfr., Inc., 399 F.3d 52, 58 (1st Cir.2005). In this case, Kahriman must establish "that (1) [s]he suffers from a disability or handicap, as defined by the ADA and Chapter 151B, that (2) [s]he was nevertheless able to perform the essential functions of [her] job, either with or without reasonable accommodation, and that (3) [the defendants] took an adverse employment action against [her] because of, in whole or in part, [her] protected disability." Tobin, 433 F.3d at 104; see Ríos-Jiménez v. Principi, 520 F.3d 31, 40-41 (1st Cir.2008) (articulating same elements as in Tobin and adding that plaintiff must also prove that "the employer, despite knowing about the disability, did not acquiesce to a request for a reasonable accommodation by the employee").
If Kahriman creates an inference of discrimination, "the burden of production shifts to the defendant to articulate a legitimate non-discriminatory reason for its action." Rodriguez-Torres, 399 F.3d at 58 (citing McDonnell Douglas, 411 U.S. at 802, 93 S.Ct. 1817). If the defendants offer such a reason, supported by credible evidence, Kahriman "must then demonstrate that the defendant's proffered reason was pretext for discrimination." Id. (citing Reeves v. Sanderson Plumbing Prods., Inc., 530 U.S. 133, 146-47, 120 S.Ct. 2097, 147 L.Ed.2d 105 (2000)). While the defendants have moved for summary judgment on this issue, "[t]he ultimate burden of proving unlawful discrimination rests at all times with [Kahriman]." Tobin, 433 F.3d at 105. In conducting this analysis in the summary judgment context, it is not necessary to follow with precision the shifts in production burdens; instead, the focus is "on whether the evidence as a whole is sufficient to make out a jury question as to pretext and discriminatory animus." Fennell v. First Step Designs, Ltd., 83 F.3d 526, 535 (1st Cir.1996); see Mesnick v. Gen. Elec. Co., 950 F.2d 816, 825 (1st Cir.1991).
For the purposes of this motion, the defendants assume that the plaintiff could make a prima facie case of discrimination through termination, which may be considered an adverse employment action. As a "legitimate, non-discriminatory reason" for the termination, the defendants assert that they received a note from Kahriman's physician indicating that she was unable to work at all, and therefore deemed Kahriman to have terminated her employment voluntarily. If Wal-Mart did receive such a note, Weir—Wal-Mart's 30(b)(6) witness—testified, it would have been Wal-Mart's procedure to interpret the note as "the associate . . . telling us that they're not able to work, and so we would terminate." An employee who is
Kahriman argues that the factual record does not support the inference that Wal-Mart possessed the purported physician's note at the time it terminated her employment, and accordingly argues that Wal-Mart has not offered affirmative proof that this was the real reason for her termination.
The plaintiff bears the twofold burden of proving "that the stated reason behind the adverse employment decision is not only a sham, but a sham intended to cover up the proscribed type of discrimination." Laurin v. Providence Hosp., 150 F.3d 52, 58 (1st Cir.1998). Even if a reasonable fact finder could conclude that Wal-Mart had not actually received the physician's note, Kahriman has not pointed to any evidence that would permit a fact finder to conclude that her ultimate formal termination was discriminatory. Cf. Feliciano de la Cruz v. El Conquistador Resort & Country Club, 218 F.3d 1, 8 (1st Cir.2000); Thomas v. Eastman Kodak Co., 183 F.3d 38, 64 (1st Cir.1990) ("even the most blatant unfairness cannot, on its own, support a Title VII claim"). Kahriman, who concededly failed to report for work, has not carried her burden of presenting evidence permitting an inference that Wal-Mart was "dissembling to cover up a discriminatory purpose." Reeves, 530 U.S. at 147, 120 S.Ct. 2097. There is a plausible, legitimate reason for her formal termination, regardless of whether it was made known to Wal-Mart at the time by the physician's note.
Granting summary judgment for the defendants on a traditional termination claim, however, does not preclude Kahriman from recovery. Kahriman has alleged, at a minimum, that the defendants failed to provide her with a reasonable accommodation; this remains a possible basis to hold Wal-Mart liable under the ADA and chapter 151B, and Devuono liable under chapter 151B. See Carroll v. Xerox Corp., 294 F.3d 231, 237 (1st Cir.2002) (plaintiff can make prima facie case of discrimination by showing that employer "despite knowing of [employee's] alleged disability, did not reasonably accommodate it"). Granting summary judgment for the defendants on this issue simply narrows the potential bases of liability to be presented at trial.
Kahriman also suggests a constructive discharge claim as a basis for liability. In essence, Kahriman argues that the defendants' disregard of her requests for accommodation through its policies and actions, and the statements of Devuono and other supervisors that she should look for another job if she could not perform her responsibilities, rendered her working conditions intolerable, caused her injury, and rendered her totally disabled, such that she was constructively discharged from her employment.
A constructive discharge claim typically requires the plaintiff to have resigned, and Kahriman has stated explicitly that she did not formally do so. See Penn. State Police v. Suders, 542 U.S. 129, 133, 124 S.Ct. 2342, 159 L.Ed.2d 204 (2004) (to establish constructive discharge, plaintiff "must show that the abusive work environment became so intolerable that her resignation qualified as a fitting response"). However, the First Circuit recognizes a form of constructive discharge "when an employer effectively prevents an employee from performing his job." Sanchez v. Puerto Rico Oil Co., 37 F.3d 712, 719 (1st Cir.1994); see Vega v. Kodak Caribbean, Ltd., 3 F.3d 476, 480 (1st Cir.1993) (constructive discharge can result from employment actions that "result in work so arduous or unappealing, or working conditions so intolerable, that a reasonable person would feel compelled to forsake his job rather than to submit to looming indignities"); see also Hurley-Bardige v. Brown, 900 F.Supp. 567, 572-73 (D.Mass.1995) ("the First Circuit adheres to a more lenient standard under which an employee need only prove that a reasonable person would have resigned as a result of workplace conditions.").
Although in some cases, constructive discharge is a means of proving termination, in others—such as where the end result is not termination but an inability to perform one's job, or to be forced to function in a job vastly different from or inferior to the one the employee previously had—it may be a means to assert a discrete claim different from traditional discriminatory termination. Cf. Fisher v. Town of Orange, 885 F.Supp.2d 468, 477 (D.Mass.2012) (acknowledging different
For the reasons set forth above, I GRANT the defendants' motion for partial summary judgment, Dkt. No. 54, except to the extent that the plaintiff may pursue a constructive discharge claim.