SHERRI A. LYDON, District Judge.
Through this action, Plaintiff Vanessa Hughes ("Plaintiff") alleges sexual harassment and retaliation in violation of Title VII of the Civil Rights Act of 1964, as amended ("Title VII"), 42 U.S.C. § 2000e, et seq., and retaliation in violation of the Family and Medical Leave Act ("FMLA"), 29 U.S.C. § 2601, et seq., against Defendant Charter Communications, Inc. d/b/a Spectrum ("Defendant"). This matter is before the court on Defendant's motion to dismiss and compel arbitration or, in the alternative, to stay proceedings pending arbitration (the "motion"). [ECF No. 13.] For the reasons outlined herein, the court is compelling the case to arbitration and dismissing the matter.
Plaintiff is a former employee of Defendant who claims she was subjected to sexual harassment and retaliation in violation of Title VII and the FMLA. According to the allegations in the Amended Complaint, Plaintiff began working for Spectrum in its customer service department in December 2011 and, from 2013 until her resignation in June 2018, served as a retention representative. [ECF No. 10.] She alleges that she was subjected to unwanted and harassing conduct by the retention supervisor, beginning in January 2018. Plaintiff claims that once she reported the inappropriate conduct, she received disparate treatment by her supervisors and co-workers. Plaintiff resigned in June 2018 and filed this lawsuit.
On June 13, 2019, Defendant removed the action to this court pursuant to 28 U.S.C. §§ 1331, 1332. [ECF No. 1.] On July 2, 2019,
Defendant implemented its employee arbitration agreement through a program called Solution Channel. [ECF No. 13-1.] On October 6, 2017, the program was announced to employees via email from Paul Marchand, Executive Vice President, Human Resources, sent to the employees' company email accounts. [ECF No. 13-2, Aff. of Tammie Knapper, at ¶¶ 5-7.]
To opt out of the program, employees would select a box next to the phrase "I want to opt out of Solution Channel" and then enter their name in the text field. Id. at ¶ 14; see also Ex. D. Employees who did not opt out of the program by November 5, 2017, were enrolled. Id. at ¶ 16. According to the Affidavit of Tammie Knapper, Plaintiff was on the list of email recipients for the October 6, 2017 email announcement, Plaintiff was employed on October 6, 2017, and Plaintiff did not opt out of the program by November 5, 2017. Id. at ¶¶ 20-21. According to Defendant, because Plaintiff failed to timely opt out of the program, she is bound by the arbitration agreement.
The arbitration agreement provides that the parties "mutually agree that, as a condition of . . . employment with [Defendant], any dispute arising out of or relating to . . . employment with [Defendant] or the termination of that relationship, . . . must be resolved through binding arbitration." Id. at Ex. C, ¶ A. The arbitration agreement further provides that it covers:
Id. at ¶ B. Defendant further argues that Plaintiff's claims fall within the scope of the agreement.
Here, Plaintiff does not dispute the fact that her claims fall within the scope of the arbitration agreement. The sole issue is whether the parties made an agreement to arbitrate. Plaintiff argues that the arbitration agreement is not "valid under state contract law due to lack of actual notice and lack of mutual assent." [ECF No. 16 at p.8.] As to "lack of actual notice," Plaintiff argues that the company-wide email is insufficient to establish that she was on notice of the agreement given her affidavit testimony that she does not "remember receiving or reviewing that email during [her] employment with [Defendant]." [ECF No. 16-2, Aff. of Vanessa Hughes, at ¶¶ 8-9.] Plaintiff also claims there is no "mutual assent" or "meeting of the minds" regarding arbitration. Plaintiff argues that without evidence that she received, opened, and read the arbitration agreement, the opt-out provision is unenforceable. [ECF No. 16 at pp.10-11.]
On October 24, 2019, United States Magistrate Judge Shiva V. Hodges entered a Report and Recommendation ("Report") on the motion in accordance with 28 U.S.C. § 636(b) and Local Civ. Rule 73.02(B)(2)(g) (D.S.C.). The Report applied the two-part test to determine whether the dispute is arbitrable. [ECF No. 18.] Specifically, the Report inquired as to (1) whether a valid agreement to arbitrate existed between the parties; and (2) whether the specific dispute fell within the scope of the agreement. Id. (referencing Hooters of Am., Inc. v. Phillips, 173 F.3d 933, 937-38 (4th Cir. 1999)). The Report looked to South Carolina law to determine whether Plaintiff had sufficient notice to establish a meeting of the minds under South Carolina law and whether Plaintiff's failure to opt out of the arbitration agreement indicated her acceptance of the terms.
The Report found that an email is deemed received when it enters the recipient's email system in a readable format. Id. at pp.5-6 (citing S.C. Code Ann. § 26-6-150). Further, just as evidence of mailing constitutes a rebuttable presumption of receipt, the Report concluded that the undisputed evidence that the email was sent from an employer to the employee's company email address also would create a rebuttable presumption of receipt. Id. at p.6. The Report further found that Plaintiff's affidavit, stating that she did not remember receiving the email, was insufficient to rebut the presumption. Id. at pp.6-7. And, because Plaintiff continued her employment with Defendant after receipt of the email and failing to opt out, the Report found that she assented to the terms of the arbitration agreement.
For the reasons outlined above, the Report recommends that the court grant the motion and retain jurisdiction over the parties for all matters relating to the action after arbitration. The Magistrate Judge advised the parties of the procedures and requirements for filing objections to the Report and the serious consequences if they failed to do so. Plaintiff filed objections to the Report on November 7, 2019 [ECF No. 21], and Defendant filed a response on November 21, 2019 [ECF No. 23]. The matter is now ripe for resolution.
The Magistrate Judge makes only a recommendation to this court. The recommendation has no presumptive weight and the responsibility to make a final determination remains with this court. Mathews v. Weber, 423 U.S. 261, 270-71 (1976). The court is charged with making a de novo determination of those portions of the Report to which specific objection is made, and the court may accept, reject, or modify, in whole or in part, the recommendation of the Magistrate Judge or recommit the matter with instructions. 28 U.S.C. § 636(b)(1).
Section 4 of the FAA provides that a "party aggrieved by the alleged failure, neglect, or refusal of another to arbitrate under a written agreement for arbitration may petition any United States district court . . . for an order directing that such arbitration proceed in the manner provided for in such agreement." 9 U.S.C. § 4. The FAA reflects "a liberal federal policy favoring arbitration agreements." Moses H. Cone Mem'l Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24 (1983). "Courts will compel arbitration under Section 4 if: (1) the parties entered into a valid agreement to arbitrate claims; and (2) the dispute or claims in question fall within the scope of the arbitration agreement." Oyekan v. Education Corp. of Am., No. 4:18-cv-1785, 2019 WL 978865, at *2 (D.S.C. Feb. 28, 2019).
"Even though arbitration has a favored place, there still must be an underlying agreement between the parties to arbitrate." Arrants v. Buck, 130 F.3d 636, 640 (4th Cir. 1997). Section 4 requires the district court to "decide whether the parties have formed an agreement to arbitrate." Berkley Cnty. School Dist. v. Hub Int'l Ltd., 944 F.3d 225, 234& n.9 (2019). The question of whether an arbitration agreement has been formed is one of contract law, and ordinary state law principles apply. See First Options of Chicago, Inc. v. Kaplan, 514 U.S. 938, 944 (1995). Where a party "unequivocally denies `that an arbitration agreement exists,' that party bears the burden of coming forward with "sufficient facts" to support her position. Berkley County School District, 944 F.3d at 234. The standard to decide whether the party has presented "sufficient facts" is "akin to the burden on summary judgment," and the court may consider matters outside the pleadings. Chorley Enterps., Inc. v. Dickey's Barbecue Restaurants, Inc., 807 F.3d 553, 564 (4th Cir. 2015). The trial provision of Section 4 is invoked only where "the record reveals a genuine dispute of material fact `regarding the existence of an agreement to arbitrate.'" Berkley County School District, 944 F.3d at 234. Where there is no genuine dispute of material fact regarding the existence of the agreement, the court will compel arbitration.
Plaintiff raises three specific objections
In response, Defendant argues that the Report is properly supported by the evidence in the record and by established authority. [ECF No. 23 at p.2.] Further Defendant attaches an affidavit of Daniel Vasey, Senior Director of Records Management and eDiscovery,
As outlined herein, the court reviewed the record, applicable law, and Plaintiff's objections, and it finds that the matter should be compelled to arbitration.
"Arbitration is a matter of contract and controlled by contract law." Smith v. D.R. Horton, Inc., 742 S.E.2d 37, 40 (S.C. 2013) (citation omitted); see also Hooters of Am., Inc. v. Phillips, 39 F.Supp.2d 582, 610 (D.S.C. 1998), aff'd and remanded, 173 F.3d 933, 941 (4th Cir. 1999). To resolve disputes regarding the formation of an arbitration agreement, the court looks to ordinary state-law principles. American Gen. Life & Acc. Ins. Co. v. Wood, 429 F.3d 83, 87 (4th Cir. 2005). In this case, there is no dispute that because South Carolina is the situs of events, South Carolina law applies. Galloway v. Santander Consumer USA, Inc., 819 F.3d 79, 85 (4th Cir. 2016) (applying law of state agreed upon by parties in deciding arbitration issues).
In South Carolina, "a contract is formed between two parties when there is, inter alia, `a mutual manifestation of assent to [its] terms.'" Berkeley County School District, 944 F.3d at 236 (citing Edens v. Laurel Hill, Inc., 247 S.E.2d 434, 436 (S.C. 1978)). "Such mutual manifestation `ordinarily takes the form of an offer or proposal by one party followed by an acceptance by the other party.'" Id. (citing Restatement (Second) of Contracts § 22 (Am. Law Inst. 1981)). Acceptance can be a return promise or performance. See Sauner v. Public Serv. Auth. of S.C., 581 S.E.2d 161, 165-66 (S.C. 2003). In this case, Plaintiff's position is that the "unsigned
In the motion, Defendant argued, and submitted evidence in support of, a valid and enforceable arbitration agreement between the parties. When Plaintiff responded, arguing that an arbitration agreement did not exist
It is well established that evidence of mailing a properly addressed letter gives rise to a presumption of receipt under South Carolina law. Weir v. CitiCorp Nat'l Servs., Inc., 435 S.E.2d 864, 868 (S.C. 1993); Hagner v. United States, 285 U.S. 427, 430 (1932) ("The rule is well settled that proof that a letter properly directed was placed in a post office creates a presumption that it reached its destination in usual time and was actually received by the person to whom it was addressed.") (emphasis added). To overcome the presumption, the opposing party must submit evidence that the mailing was not actually accomplished or testimony affirmatively denying receipt. See, e.g., Foster v. Ford Motor Credit Co., 395 S.E.2d 440 (S.C. 1990) (affirmative denial of receipt created an issue of material fact); Burbage v. Jefferson Standard Life Ins. Co., 136 S.E. 230, 231 (S.C. 1926) (testimony affirmatively denying that check and note were received gave rise to a question for the jury).
By statute, an email is considered received in South Carolina when it enters the recipient's email system in a readable format. S.C. Code Ann. § 26-6-150(B)(2). The Report concludes that "South Carolina courts would find that evidence of an email from an employer to its employee's company email address also creates a rebuttable presumption of receipt."
Much like mail was in 1932, see Hagner, 285 U.S. at 430, email is a universal feature of modern life.
At issue in Plaintiff's objection is the question whether Plaintiff's affidavit, stating she "does not recall" receiving the employee-wide email, rebuts the presumption of receipt. Plaintiff objects to the Report's reliance on Bosiger v. U.S. Airways, 510 F.3d 442 (4th Cir. 2007) in reaching its conclusion that Plaintiff did not rebut the presumption.
Plaintiff argues that "the court in Bosiger was concerned with the notice required in a bankruptcy context, which is not at issue here." [ECF No. 21 at p.5.] While Bosiger involved notice in a bankruptcy proceeding, it did not apply principles exclusive to bankruptcy cases. The Bosiger court looked to general principles regarding receipt and notice, including the presumption that arises from mailing. Because the documents at issue in that case were mailed, the court found it had to "presume, absent strong evidence to the contrary, that [the party] received the letters of notice." Bosiger, 510 F.3d at 452 (citing FDIC v. Schaffer, 731 F.2d 1134, 1137 (4th Cir. 1984)).
In Farrow Road Dental Group, P.A. v. AT&T Corp., this court applied the same presumption in ruling on a similar notice argument in the context of arbitration. No. 3:17-cv-01615, 2017 WL 4216158, at *3 (D.S.C. Sept. 22, 2017). There, the plaintiff argued that it "did not consent to arbitration because there was no evidence [the defendant] had even provided [the agreement] to [the plaintiff]." Id. The court disagreed, finding that the defendant produced evidence of mailing the agreement and the "[e]vidence of mailing establishes a rebuttable presumption of receipt." Id. (citing Bakala v. Bakala, 576 S.E.2d 156, 163 (S.C. 2003)). The court went on to find that where the responding party fails to rebut the presumption and continues to operate under the contract, there is acceptance of the offered terms, including arbitration. See id. (compelling arbitration in an opt-out context after finding acceptance of arbitration by continued use of services under the contract). Accordingly, this court sees no difference between the presumption applied in Bosiger and the presumption applied in Farrow Road.
Plaintiff also argues that there was more evidence in Bosiger to indicate that the plaintiff in that case had "actual notice," thereby rendering the Bosiger court's analysis inapplicable to this case. [ECF No. 21 at p.5 (arguing "[u]nlike Bosiger, there is not substantial evidence in this case to indicate that Plaintiff received adequate notice").] Plaintiff's argument conflates two separate points: (1) the evidence required to give rise to the presumption of receipt versus (2) the evidence required to rebut the presumption. Once the party claiming notice submits sufficient evidence to give rise to the presumption of receipt, the burden shifts to the party claiming lack of receipt to present evidence to rebut the presumption. The issue in Bosiger, much like the issue here, is whether the plaintiff's evidence "effectively rebut[s] this evidence [of receipt of notice]." Bosiger, 510 F.3d at 452. There, the evidence submitted to rebut the presumption was a "general denial."
As noted above, South Carolina law requires testimony affirmatively denying receipt to rebut the presumption and create an issue of fact. The court finds that Plaintiff did not present "`sufficient facts' [to] support [her] denial of an agreement to arbitrate." Berkeley County School District, 944 F.3d at 234.
The court will also address the "actual notice" language from the employment cases
The concept of "actual notice" stems from Fleming v. Borden, 450 S.E.2d 589 (S.C. 1994). Fleming involved the question of "whether an employer may modify a contract created by an employee handbook with a subsequent employee handbook." Id. at 594 (emphasis added). The South Carolina Supreme Court held that it could unilaterally modify an implied employment contract, but the employer was required to give the employee "actual notice" of the modification. Id. at 595-96. This specific issue most often arises in those instances where an employer is changing an implied employment contract to employment at-will through a disclaimer in a subsequently issued employee handbook. See id.; see also Shelton v. Oscar Mayer Foods Corp., 459 S.E.2d 851, 857 (S.C. Ct. App. 1995) (applying "actual notice" requirement where subsequent employee handbook changed employment status to "at will").
In this case, Plaintiff is not arguing that Defendant's employee handbook or other policies created an implied contract of employment that Defendant then sought to unliterally modify through a subsequent employee handbook. Rather, it is apparent from the record that the arbitration agreement is a "standalone, independent agreement" that is "distinct from the handbook policies." Oyekan, 2019 WL 978865, at *3; [ECF No. 13-2, Aff. of Tammie Knapper, at Ex. A (providing link to "Employee Handbook" and "Code of Conduct" in third paragraph; discussion of new dispute resolution policy and link to "Solution Channel" in paragraphs four and five)]; see also Cox v. Assisted Living Concepts, Inc., No. 6:13-00747, 2014 WL 1094394, at *12 (D.S.C. Mar. 18, 2014) (adopting report and recommendation, which noted that "defendant in this case does not contend that it has an employment contract with the plaintiff; rather, it contends that it has an arbitration contract with her"). Thus, the Fleming "actual notice" standard is not directly applicable to the facts before this court.
Yet, in a similar scenario, the Honorable Henry M. Herlong, Jr. considered the "actual notice" requirement in determining whether an employee had notice of an arbitration agreement. Reese v. Commercial Credit Corp., 955 F.Supp. 567 (D.S.C. 1997). There, much like here, the plaintiff was "not arguing that [defendant's] employee handbook or other policies created an implied contract." Id. at 570. While the case did not present the Fleming question,
South Carolina courts have not ruled on whether the "actual notice" requirement from the implied employment contract context extends to an independent arbitration agreement, i.e., one existing separate and apart from an employee handbook. However, even if this court considers "actual notice," the facts before this court, much like the facts in Reese, support a finding of actual notice.
In finding "actual notice," the Reese court was persuaded by the fact that the policy was "mailed . . . with a letter that carefully explained the new policy." Reese, 955 F. Supp. at 570. In this case, notice of implementation of the new dispute resolution program that included "binding arbitration" was sent to Plaintiff by email. The email "carefully explain[s] the new policy." More specifically, it explains that:
[ECF No. 13-2.] The email included a link to the Solution Channel webpage, which included links to the arbitration agreement and the program guides under "Key Documents." [ECF No. 13-2, Ex. B.]
In addition to the explanation provided in the email, the Solution Channel page on Panorama provides an additional explanation of the dispute resolution program. Id. And there is no dispute that all three documents—email, Solution Channel page, and arbitration agreement—explicitly state that by agreeing to the program and to arbitration, the parties are waiving the right to participate in court litigation. [ECF No. 13-2, Ex. A (noting "employment-related legal disputes" are resolved "through binding arbitration" and by participating the parties "waive the right to initiate or participate in court litigation"); Ex. B ("Participation in Solution Channel means that you and Charter agree to waive any right to participate in court litigation involving covered disputes and to arbitrate those disputes that are not successfully resolved following the Internal review process."); Ex. C (notice in all capital letters and bold font; notes employment-related disputes are subject to binding arbitration and the parties are waiving right to litigate dispute in court).] For the same reasons identified in Reese, this court finds that Plaintiff received "actual notice" of the dispute resolution program, including the arbitration agreement.
Plaintiff's second objection claims the Report erred in overlooking "legally relevant caselaw," that is Lampo and Mazone. [ECF NO. 21 at p.6] According to Plaintiff, the Lampo case is "factually and legally in line with Plaintiff's case." Id. This court disagrees.
The Lampo decision, while short, evidences several distinct differences. First, the email in Lampo was only "two lines" with a link to a purported "Important Policy Change." [ECF No. 16-1 at p.1.] The email at issue in this case explains the new policy, including the option to opt-out within 30 days. Second, in Lampo, the link in the email opened a pop-up acknowledgement form that the employee had to "acknowledge" before accessing a copy of the arbitration agreement. Id. Here, employees were given access to the arbitration agreement and policy guidelines without having to click or sign an acknowledgment form—employees could read, analyze, take any action they desired within the 30-day period before deciding whether to opt-out. Third, to opt out of the agreement, the employees in Lampo had to print a separate form, complete it, and mail it to the company's corporate office. Id. at p.2. Defendant's opt-out form, by contrast, was available to employees online in an electronic format. This case is neither "factually" nor "legally" in line with Lampo.
In addition to Lampo, Plaintiff also relies on Mazone. [ECF No. 21 at p.7.] In Mazone, the Magistrate Judge issued an oral report and recommendation, recommending a jury trial on the limited issue of whether there was sufficient notice to establish a meeting of the minds under state law. Mazone v. Dolgencorp, LLC, 3:17-cv-01088, ECF No. 21. The judge adopted the oral report and recommendation by text order. Id. at ECF No. 30. Without a written report, order, or transcript, this court cannot identify the exact reasons why the Mazone court ordered a jury trial on the issue of meeting of the minds, but, based on the limited information available to it, concludes the Magistrate Judge in this case did not err in distinguishing it from Bosiger.
The Mazone agreement was circulated to employees via the employee intranet, but it included both a line for e-signing to agree to the arbitration agreement and an option to complete a form to opt-out of the arbitration agreement. [ECF No.17-1.] For employees who failed to sign the agreement and failed to opt out with a specified time period, the employer then mailed a post card to remind the employees that they needed to sign the agreement or opt out. Id. This scenario of two options (opt in v. opt out) to an agreement is not before the court. The agreement presented to Plaintiff was an opt-out agreement. If Plaintiff did not opt out within the specified time, she was bound by the agreement's terms. The Report did not err in distinguishing Mazone.
Plaintiff's final specific objection is that the "request for a jury trial on the issue of actual notice was not addressed in the Report[.]" [ECF No. 21 at p.8.] "[T]o obtain a jury trial, the parties must show genuine issues of material fact regarding the existence of an agreement to arbitrate." Chorley, 807 F.3d at 564; see also Berkeley County School District, 944 F.3d at 234 (A trial is only necessary "when a party unequivocally denies `that an arbitration agreement exists,' and `show[s] sufficient facts in support' thereof"). This opinion thoroughly examines the issues and arguments of the parties and concludes that Plaintiff's evidence was insufficient to overcome the presumption of receipt and create a genuine dispute for trial. Because Plaintiff's evidence does not give rise to a "genuine issue[] of material fact regarding the existence of an agreement to arbitrate," Chorley, 807 F.3d at 564, a jury trial is not warranted.
Having concluded that arbitration is proper, the court must consider whether to dismiss or stay the action. The Report recommends compelling arbitration, but also recommends that the "court retain jurisdiction over the parties for all matters relating to this action after arbitration, including enforcement of any arbitration judgment rendered." [ECF No. 18.]
There is "some tension" in the Fourth Circuit Court of Appeals over the discretion afforded a district court in dismissing rather than staying an action compelled to arbitration. Aggarao v. Mol Ship Mgmt. Co., Ltd., 675 F.3d 355, n.18 (4th Cir. 2012). Section 3 of the FAA suggests that the proper course of action, upon motion by any party, is to stay the proceedings pending arbitration, rather than dismiss the case outright. 9 U.S.C. § 3. But the Fourth Circuit has concluded that dismissal is the proper remedy when all of the issues presented in a lawsuit are subject to arbitration. Choice Hotels Int'l, Inc. v. BSR Tropicana Resort, Inc., 252 F.3d 707, 709-10 (4th Cir. 2001) ("Notwithstanding the terms of § 3, however, dismissal is a proper remedy when all of the issues presented in a lawsuit are arbitrable."); see also Greenville Hosp. Sys. v. Employee Welfare Ben. Plan for Emps. of Hazelhurst Mgmt. Co., 628 F. App'x 842, 845-46 (4th Cir. 2015) (affirming dismissal where district court determined all issues were arbitrable). In this case, it is undisputed that all of Plaintiff's claims are subject to arbitration and, therefore, the court will dismiss the case.
Finally, Defendant requests attorneys' fees and costs associated with the filing of the motion, arguing "plaintiff unreasonably and vexatiously filed this lawsuit" "[d]espite her knowledge and acceptance of the Arbitration Agreement." [ECF No. 13 at p.11.] The court notes that Defendant has not filed a separate motion for fees or otherwise set for the amount it is seeking to recover. See Oyekan, 2019 WL 978865, at *6 (denying request for attorneys' fees and costs). Further, the court is unable to identify any bad faith or unreasonable acts by Plaintiff in her pursuit of claims in this court. See id. Therefore, this court denies the request for attorneys' fees and costs.
The court thoroughly reviewed the record, including all pleadings and exhibits filed in this case, as well as the applicable law. For the reasons set forth above, this court adopts in part and rejects in part the Report [ECF No. 18]. It is the judgment of this court that Defendant's motion to compel arbitration [ECF No. 13] is