FILED
                                                          United States Court of Appeals
                                                                  Tenth Circuit

                                                                February 4, 2010
                     UNITED STATES COURT OF APPEALS
                                                              Elisabeth A. Shumaker
                                                                  Clerk of Court
                            FOR THE TENTH CIRCUIT


    ROBERT H. DOVE,

                Plaintiff-Appellant,

    v.                                                  No. 09-3167
                                           (D.C. No. 6:07-CV-01311-EFM-DWB)
    THE PRUDENTIAL INSURANCE                             (D. Kan.)
    COMPANY OF AMERICA,

                Defendant-Appellee.


                             ORDER AND JUDGMENT *


Before KELLY, PORFILIO, and O’BRIEN, Circuit Judges.


         Robert H. Dove appeals from a district court’s summary-judgment order in

his civil action brought under the Employee Retirement Income Security Act

(ERISA), 29 U.S.C. § 1132(a)(1). The issue in this case is whether an accident

was the independent cause of Dove’s sight loss or whether the loss was

attributable to his pre-existing eye conditions. Prudential Insurance Company of



*
       After examining the briefs and appellate record, this panel has determined
unanimously to grant the parties’ request for a decision on the briefs without oral
argument. See Fed. R. App. P. 34(f); 10th Cir. R. 34.1(G). The case is therefore
ordered submitted without oral argument. This order and judgment is not binding
precedent, except under the doctrines of law of the case, res judicata, and
collateral estoppel. It may be cited, however, for its persuasive value consistent
with Fed. R. App. P. 32.1 and 10th Cir. R. 32.1.
America found that it was the latter, and refused to pay benefits. The district

court agreed. We have jurisdiction under 28 U.S.C. § 1291, and we reverse and

remand.

                                   B ACKGROUND

      In April 2005, Dove injured his right eye on the rim of a basketball goal.

He later applied for accidental dismemberment benefits through his wife’s

employer, which maintained a benefits plan insured and administered by

Prudential. As part of Dove’s application, Dr. King Lee submitted an “Attending

Physician’s Statement” form, describing the injury as a “ruptured globe and

collapsed eye[ ].” Aplt. App., Vol. 1 at A118. Dr. Lee indicated on the form that

there were no “contributing diseases/medical conditions preceding th[e]

accident.” 

Dove’s medical records, Prudential denied Dove’s

application. Prudential noted that Dove had “a history of cataract removal with

lens implant, retinal detachment repair and glaucoma all to his right eye.” 

at A334. It also noted that Dove’s right eyesight six months before the

accident was “OD 20/400 distance & 20/200 near.” 1 

that

1
       The letters “OD” refer to “best correction for the right eye.” American
Medical Association, Guides to the Evaluation of Permanent Impairment 286
(6th ed. 2008) (italics omitted). The notation, “20/400” refers to visual acuity
that is 1/20th the quality of the accepted performance standard. See 

Likewise, “20/200” refers to vision that equals 1/10th of that standard. See 

words, a person with 20/200 vision can see at 20 feet what a person with
                                                                       (continued...)

                                         -2-
the benefits plan covers a “total and permanent loss of sight” in one eye that

occurred “independently of all other causes,” and that it excludes from coverage

any loss due to “[b]odily or mental infirmity, disease of any kind or medical or

surgical treatment for any such infirmity or disease.” 

Prudential

concluded that Dove “was permanently blind [in his right eye] prior to the

traumatic global rupture,” and therefore, he was not entitled to benefits.

      Dove sought reconsideration of the denial. In support of reconsideration,

Dr. Charles Lederer wrote that five months before the accident Dove’s “right eye

was counting fingers at 3 feet without correction.” 

at A168.

      Prudential upheld its decision, explaining that Dove’s right eye already had

a “severe loss of visual acuity attributable to other pre-existing eye problems.”

at A251. Prudential did concede, however, that the accident “further

damaged [Dove’s] eye.” 

concluded that the damage from the accident

“did not create a new circumstance.” 

normal vision can see at 200 feet. See 

again sought reconsideration. This time, both Dr. Lederer and

Dr. Lee wrote Prudential. Dr. Lederer stressed that less than two months before

the accident,

      there was definitely some vision present. The vision in the right eye
      on that date was not adequate for fine visual tasks or driving, but the
      vision was not totally lost, and certainly would have been helpful for
      many essential tasks of daily living.

at A165. Dr. Lee contrasted Dove’s pre-accident and post-accident

vision, stating that six months before the accident Dove’s right-eye distance

vision was 20/400 and his near vision was 20/100, 2 yet after the accident, Dove

was limited to “light perception.” 

      Prudential again denied reconsideration, essentially repeating the grounds

from its first reconsideration denial. But in reviewing Dove’s second request for

reconsideration, Prudential’s medical director, Dr. Albert Kowalski, did not

mention the recent letters from Drs. Lederer and Lee. 3 Further, Dr. Kowalski

seems to have confused Dove’s pre-accident vision with his post-accident vision.

Specifically, Dr. Kowalski opined that Dove’s accident did not cause his vision

loss because Dove had “a visual acuity of 20/200 on 2/8/05 which is similar to his



2
      The near vision reference of “20/100” appears to be a mistake. Dove’s
medical chart lists the near-vision number as “20/200,” Aplt. App., Vol. 2 at
A307, and Dr. Lee wrote the number as “20/200” when corresponding with
another of Dove’s physicians, 

3
      The denial letter, however, stated that Dr. Lederer’s most recent letter had
been considered. Dr. Lee’s letter was not mentioned.

                                         -4-
visual acuity in the right eye prior to the accident.” 

But the vision

test on February 8, 2005, was before Dove’s accident. In essence, Dr. Kowalski’s

statement means that Dove’s vision before the accident was the same as his vision

before the accident. There is no apparent explanation in the record for

Dr. Kowalski’s statement, and the parties’ briefs do not mention it. Finally, the

Prudential appeals committee relied on Dr. Kowalski’s statement, 

and

commented that the original denial of benefits was “based on the fact that [Dove]

was legally blind” in the right eye before the accident, 

      Dove then sued Prudential in federal district court, where the parties filed

competing motions for summary judgment based on the administrative record.

Ultimately, the district court granted Prudential’s motion, stating that the

“evidence indicated that [Dove] suffered permanent loss of vision prior to the

accident and that the loss of sight in his right eye did not result from an accidental

bodily injury that was independent of all other causes.” 

at A111.

      Dove appeals.

                                     D ISCUSSION

                               I. Standards of Review

      We review summary judgment orders de novo, applying the same standard

as the district court. Adamson v. Unum Life Ins. Co. of Am., 

, 1212

(10th Cir. 2006). Summary judgment is appropriate in an ERISA case if the

administrative record shows there is no genuine issue as to any material fact and

                                          -5-
that the moving party is entitled to judgment as a matter of law. See id.;

Fed. R. Civ. P. 56(c)(2).

      Where, as here, an ERISA benefit “plan grants the administrator or

fiduciary discretionary authority to determine eligibility for benefits, we employ a

deferential standard of review, asking only whether the denial of benefits was

arbitrary and capricious.” Scruggs v. ExxonMobil Pension Plan, 

,

1361 (10th Cir. 2009) (quotation omitted). “Under this arbitrary and capricious

standard, we ask whether the administrator’s decision was reasonable and made in

good faith,” Phelan v. Wyoming Associated Builders, 

, 1256 (2009)

(quotation omitted), and this standard includes whether the decision is supported

by substantial evidence, see 

. Substantial evidence is

less than a preponderance, but more than a scintilla. 

.

      When a plan administrator, like Prudential in this case, “both evaluates

claims for benefits and pays benefits claims,” there is a conflict of interest,

Metropolitan Life Ins. Co. v. Glenn, 

, 2348 (2008), which “should

be weighed as a factor in determining whether there is an abuse of discretion,” 

(quotations omitted). This court recently described the treatment of such

conflicts in light of Glenn:

      [A] conflict of interest affects the outcome at the margin, when we
      waver between affirmance and reversal. A conflict is more important
      when “circumstances suggest a higher likelihood that it affected the
      benefits decision,” but less so when the conflicted party “has taken
      active steps to reduce potential bias and to promote accuracy.”

                                          -6-
Hancock v. Metropolitan Life Ins. Co., No. 08-4161, 

, at *12

(10th Cir. Dec. 29, 2009) (quoting 

).

      Prudential’s conflict of interest is “but one factor among many that [we]

must take into account.” 

. 4 Accordingly, we must

examine Prudential’s denial of benefits to see if it was arbitrary and capricious.

                              II. The Benefits Denial

      As Prudential noted in its initial denial letter, the plan covers a “total and

permanent loss of sight” that occurred “independently of all other causes” and

was not “directly or indirectly” the result of a “[b]odily or mental infirmity,

disease of any kind, or medical or surgical treatment for any such infirmity or

disease.” Aplt. App., Vol. 1 at A138, A139. Dove argues that Prudential acted

unreasonably in denying benefits because it failed to interpret the phrase, “loss of

sight,” to mean a loss of “practical vision.” Aplt. Br. at 11, 13, 16, 21-22, 26, 29.




4
       Dove argues that Prudential’s conflict of interest necessitates that it bear
the burden of proving the reasonableness of its benefits denial. Aplt. Br. at 10.
The Supreme Court in Glenn, however, rejected “special burden-of-proof rules, or
other special procedural or evidentiary rules, focused narrowly upon the
evaluator/payor 

; see also Hancock, 

, at *12.

                                         -7-
Dove offers no convincing authority to support this argument, 5 and the argument

misapprehends the basis of the benefits denial.

      Prudential denied benefits on the basis that Dove’s pre-existing eye

conditions contributed to his total and permanent loss of sight. 6 But there is no

evidence in the record regarding such a contributing effect. In other words,

nothing indicates how Dove’s pre-existing eye conditions combined with the

accident to produce the result. Nor is there any evidence about whether the

accident, by itself, would have been sufficient to destroy Dove’s sight. Instead,

Prudential relied on the fact that it found Dove blind before the accident to

conclude that the accident did not independently destroy his sight.

      Nevertheless, Dove does make several cogent observations. First, he notes

that “[t]he accident was the direct and independent cause of a diminution in the

sight of Mr. Dove’s right eye.” Aplt. Br. at 28. Prudential conceded as much in

its first denial of reconsideration, observing that the accident “further damaged



5
       For instance, Dove relies on Order of United Commercial Travelers of Am.
v. Knorr, 

(10th Cir. 1940), to argue that “‘loss of sight’ has been
uniformly held to mean a loss of ‘practical vision.’” Aplt. Br. at 11. But Knorr
was not an ERISA case, and it merely held that an insurance policy that lacked a
definition for “loss of an eye” was not ambiguous because courts had uniformly
interpreted it to mean that “the eye is no longer of some practical value or
benefit.” 

. Here, in contrast, the Prudential plan contains
a definition for “loss of sight,” and that is “a total and permanent loss of sight.”
Aplt. App., Vol. 1 at A138.
6
      There appears to be no dispute that, following the accident, Dove’s loss of
sight was “total and permanent” under the plan.

                                         -8-
[Dove’s] eye.” Aplt. App., Vol. 2 at A251. But Prudential made no attempt to

determine whether that “further damage[ ]” caused Dove’s total and permanent

loss of sight. Instead, Prudential announced in its denial letters that the accident

did not create a “new circumstance.” See 

“new circumstance” is

not in the benefit plan. “[W]here the administrator imposes a standard not

required by the plan’s provisions, . . . [the administrator’s] actions may well be

found to be arbitrary and capricious.” Pepe v. Newspaper & Mail Deliveries’-

Publishers’ Pension Fund, 

, 147 (2d Cir. 2009) (quotation omitted);

accord Swaback v. Am. Info. Techs. Corp., 

, 541-42, & 542 n.14

(7th Cir. 1996); Epright v. Envtl. Res. Mgmt., Inc. Health & Welfare Plan,

, 342-43 (3d Cir. 1996); cf. Allison v. Bank One-Denver, 

, 1236 (10th Cir. 2002) (“We have repeatedly rejected efforts to stray from

the express terms of a plan, regardless of whom those express terms may

benefit.”).

      Second, Dove notes that during the medical review process, Prudential

described his pre-accident right eyesight as “legally” blind to infer that the

accident was not the independent cause of his sight loss. Aplt. App., Vol. 2 at

A231, A233, A235. But the benefit plan does not mention “legal” blindness, and

we question its probative value. At least one prominent authority states that

“legal blindness is a misnomer because 90% of individuals who have 20/200 or

less visual acuity [i.e., legal blindness] are not blind but have significant residual

                                          -9-
vision that can be enhanced through vision rehabilitation.” American Medical

Association, Guides to the Evaluation of Permanent Impairment 286 (6th ed.

2008) (second emphasis added). Indeed, Dr. Lederer stated that Dove had useful

residual vision before the accident. Thus, the fact that Dove could be considered

“legally” blind before the accident does not necessarily mean that the accident

could not have been the independent source of his total sight loss.

      Finally, Dr. Kowalski appears to have reached his opinion on the causal

source of Dove’s sight loss through a misunderstanding of the facts.

Dr. Kowalski stated that Dove’s visual acuity scores “on 2/8/05 [prior to the

accident are] similar to his visual acuity in the right eye prior to the accident.”

Aplt. App., Vol. 2 at A235. While that statement is certainly true (in that it refers

to only one visual acuity test), it provides absolutely no support for the process of

determining causation by comparing pre-accident and post-accident vision.

      Given Prudential’s reliance on standards not contained in the benefits plan,

and Dr. Kowalski’s confusion regarding Dove’s pre-accident visual acuity test,

we conclude that Prudential’s decision was arbitrary and capricious. 7 But “[t]his

is not a case where it is so clear-cut that it was unreasonable for [Prudential] to

deny [Dove] benefits.” Rekstad v. U.S. Bancorp, 

, 1121 (10th Cir.

2006). On the one hand, Dove had significant pre-existing eye problems. On the

7
      While we note Prudential’s conflict of interest in this case, nothing
indicates that it affected the benefits denial, or that it is otherwise of any
consequence on the record before us.

                                          -10-
other hand, the accident worsened whatever eyesight he had. Specifically,

Dr. Lederer noted that before the accident Dove’s right eye could count fingers at

three feet and “certainly” would have been useful in “tasks of daily living.” Aplt.

App., Vol. 1 at A165. Dr. Lee stated that no pre-existing medical conditions

contributed to Dove’s injury, 

and that Dove’s right eye vision went

from 20/400 (distance) and 20/200 (near) to only light perception after the

accident. Between these two extremes lies the unresolved issue in this case:

whether the accident was the independent cause of Dove’s vision loss, such that it

would have brought about the loss without the direct or indirect influence of

Dove’s pre-existing conditions. But there is no evidence in this case that

untangles the physical effects of the accident from those of the pre-existing

medical conditions. Moreover, we are not convinced that Prudential would reach

the same conclusion in this case after restricting its medical review to the express

terms of the plan and properly comparing Dove’s pre- and post-accident vision.

      Consequently, reconsideration by Prudential is the most prudent course of

action. Cf. 

(reversing and remanding to the plan

administrator where it was unclear whether substantial evidence supported the

administrator’s decision and there had been less than full consideration given to

all the evidence).




                                         -11-
                                   C ONCLUSION

      We REVERSE the judgment of the district court and REMAND this matter

to the district court with instructions that it order Prudential to reconsider Dove’s

application for benefits consistent with this court’s decision.

                                                     Entered for the Court


                                                     Paul J. Kelly, Jr.
                                                     Circuit Judge




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