United States Court of Appeals
                          FOR THE EIGHTH CIRCUIT
                                   ___________

                                Nos. 98-2230/2305
                                  ___________

Peter Cannice,                          *
                                        *
            Appellee/Cross-Appellant,   *
                                        * Appeals from the United States
      v.                                * District Court for the Southern
                                        * District of Iowa.
Norwest Bank Iowa N.A. and              *
Norwest Bank Iowa N.A. Card             *
Services Division,                      *
                                        *
            Appellants/Cross-Appellees. *
                                ___________

                             Submitted: March 11, 1999

                                  Filed: August 13, 1999
                                   ___________

Before McMILLIAN and MORRIS SHEPPARD ARNOLD, Circuit Judges, and
      NANGLE,1 District Judge.
                               ___________

MORRIS SHEPPARD ARNOLD, Circuit Judge.

      A jury awarded damages to Peter Cannice, who suffers from depression, on his
claims for harassment and discrimination under the Americans with Disabilities Act of
1990 (ADA), see 42 U.S.C. §§ 12101-12213. Norwest appeals from the trial court's


      1
        The Honorable John F. Nangle, United States District Judge for the Eastern
District of Missouri, sitting by designation.
denial of its motion for judgment as a matter of law on the harassment claim, from the
inclusion of front pay in the damages awarded to Mr. Cannice, and from the award of
attorney's fees and costs to him. (Although there are two defendants, for the sake of
simplicity we treat them as one entity in this opinion.) Mr. Cannice cross-appeals from
the trial court’s grant of judgment as a matter of law to Norwest on the discrimination
claim and on the extent of the damages to which he was entitled. We hold that there
was insufficient evidence to submit either of Mr. Cannice's claims to the jury and that,
as a result, the issues of damages, attorney’s fees, and costs are moot; we also remand
the case.

                                           I.
        The ADA provides that an employer covered by the act “shall not discriminate
against a qualified individual with a disability because of the disability of such
individual in regard to ... terms, conditions and privileges of employment.” See 42
U.S.C. § 12112(a). The act says nothing explicit, however, about harassment (or, as
it is sometimes called, hostile work environment).

       We have not yet had occasion to consider whether harassment on account of a
disability is actionable under the ADA. See Moritz v. Frontier Airlines, Inc., 

, 788 (8th Cir. 1998); see also Wallin v. Minnesota Department of Corrections,

, 687-88 (8th Cir. 1998), cert. denied, 

(1999). It is not
necessary for us to reach that question here, however, because, in any case,
Mr. Cannice presented insufficient evidence that the alleged harassment occurred
“because of” his disability, as the plain language of the statute would require if such
harassment were actionable. See, e.g., Robinson v. Neodata Services, Inc., 

, 502 (8th Cir. 1996), and Price v. S-B Power Tool, 

, 365 (8th Cir.
1996), cert. denied, 

(1996).

       Mr. Cannice offered evidence of a number of incidents that he maintained
constituted harassment on account of his disability. For example, he was not promoted

                                          -2-
to the position of group leader, although several Norwest employees testified that he
was better qualified than the person who was given this position. In addition, his lunch
breaks and bathroom breaks were more closely monitored than those of other
employees, and his desk was moved closer to that of a supervisor, both of which
occurrences were distressing to him in his depressed state. A witness also testified that
Mr. Cannice was asked to remove medication from his desk. Finally, when a friend
and colleague left Norwest to take employment elsewhere, one of the group leaders in
Mr. Cannice's department tossed a tissue into his office cubicle with a note about a
“crying towel”; Mr. Cannice believed that this was a reference to the fact that he
sometimes cried at work.

       Mr. Cannice complained to the bank's human resources department about the
tissue incident, and he maintains that the manner in which the department investigated
his complaint itself constituted harassment. First, the department asked him to put his
complaint in writing; this caused him anxiety, he says, and it took him almost a month
to comply. There was then an additional month’s delay before the department actually
began its investigation, in the course of which Mr. Cannice himself was interviewed on
several occasions about his complaint and received a formal warning about his own
allegedly inappropriate conduct.

      Although Mr. Cannice offered evidence indicating that Norwest was aware of
his mental state at the time of these incidents (see below), he did not show that this
knowledge in any way motivated the offensive conduct. Only the request to put away
his medication and the tissue incident could even colorably be connected to
Mr. Cannice’s mental condition, and we do not think that these events could be
described as either pervasive or severe. See 

. The other
matters caused him anxiety and may have exacerbated his disability, but there is no
evidence that they happened “because of” his disability. Insensitivity alone does not
amount to harassment; the ADA, like Title VII, is not in effect a “general civility code,"
Oncale v. Sundowner Offshore Services, Inc., 

, 1002 (1998). We do not

                                           -3-
believe, therefore, that a reasonable jury could have concluded that Mr. Cannice was
harassed because of his disability. Accordingly, we reverse the trial court's denial of
Norwest's motion for judgment as a matter of law on Mr. Cannice's harassment claim.

                                          II.
       Mr. Cannice also maintains that Norwest failed to make reasonable
accommodations to his depression and that this failure constituted discrimination on
account of his disability. This alleged discrimination, together with the alleged
harassment, he contends, caused his condition to deteriorate and eventually caused him
to take short-term and then long-term disability leave. Under the ADA, one form of
discrimination is "not making reasonable accommodations to the known physical or
mental limitations of an otherwise qualified individual with a disability who is ... an
employee," see 42 U.S.C. § 12112(b)(5)(A); this language is tracked in the regulations
applicable to the ADA, see 29 C.F.R. § 1630.9(a), and is discussed at length in the
commentary accompanying the implementation of these regulations, see 56 Fed. Reg.
35726 (overview of regulations and appendix), 35726, 35729, 35731 (1991), and in the
appendix providing interpretive guidance on, and a section-by-section analysis of,
§ 1630, see 56 Fed. Reg. 35739 (appendix), 35743-45, 35747-50 (1991).

       In order to be entitled to an accommodation, the employee must inform the
employer that an accommodation is needed. See Miller v. National Casualty Co., 

, 630 (8th Cir. 1995). “Once a qualified individual with a disability has
requested provision of a reasonable accommodation," the above-noted appendix
explains, “the employer must make a reasonable effort to determine the appropriate
accommodation.” See 56 Fed. Reg. 35739, 35748 (1991). This means that the
employer should first analyze the relevant job and the specific limitations imposed by
the disability and then, in consultation with the individual, identify potential effective
accommodations. In other words, the employer and the employee must work together
in good faith to help each other determine what accommodation is necessary. See
Fjellestad v. Pizza Hut of America, Inc., No. 98-2071, 

, at *5-*7 (8th

                                           -4-
Cir. June 16, 1999). The appendix noted above further suggests that the employer may
find it helpful to consult the federal Equal Employment Opportunity Commission or
disability constituent organizations when devising accommodations. See 56 Fed. Reg.
35739, 35748 (1991).

        Mr. Cannice offered ample evidence to show that he alerted Norwest to the
existence of his disability. For example, Mary Pierson of the human resources
department recorded in her notes from one meeting with Mr. Cannice that he told her
that he had a stress syndrome. Mr. Cannice also gave information regarding the ADA
to Norma Jean Kingsley in the human resources department, and both parties agree that
he requested an unmonitored telephone line so that he could talk with his “support
network” (Norwest monitored its employees' telephone calls for training and quality
assurance purposes). Finally, Mr. Cannice had experienced a panic attack in the office
of his supervisor, occasionally cried at work, and was known to be taking medications;
these events, Mr. Cannice argues, should have alerted Norwest to his difficulty. A jury
could reasonably have found, therefore, that Mr. Cannice informed Norwest of his
disability and requested some accommodation.

       The trial court, in granting Norwest's motion for judgment as a matter of law on
the discrimination claim, ruled that "the evidence does not support [the] contention that
[Mr. Cannice's] employer knew of accommodations but refused to place him in a
position that would accommodate his disability." Mr. Cannice contends that the trial
court wrongly characterized the defendants' duty, because the court suggested that
Norwest was obligated to provide only those accommodations of which it happened to
be aware.

       Mr. Cannice argues that once he informed his employer of his disability and
requested an accommodation, it became Norwest's responsibility to look actively for
a solution through the interactive process described in Fjellestad, 

,
at *5-*7. The employee is not required to bear the full burden of devising suitable

                                          -5-
accommodation, Mr. Cannice points out, particularly when he suffers from mental
illness; the employer must meet him halfway. Cf. Taylor v. Phoenixville School
District, 

, 157-58, 160-61, 163-64 (3d Cir. 1999), and Bultemeyer v. Fort
Wayne Community Schools, 

, 1285-86 (7th Cir. 1996). In particular,
Mr. Cannice suggests that Norwest should have used the ADA materials that he
supplied and that Norwest should have consulted with him about his disability and
possible accommodations, such as a more flexible work schedule. Cf. 29 C.F.R.
§ 1630.2(o) (2)(ii). Mr. Cannice concludes that Norwest's failure to take such active
steps itself constitutes disability discrimination under 42 U.S.C. § 12112(b)(5)(A). We
have recently held, however, that "there is no per se liability under the ADA if an
employer fails to engage in an interactive process," Fjellestad, 

, at *5,
so this claim fails.

       Mr. Cannice, moreover, did not make out any other kind of submissible case
under the ADA, because he lacked proof that an accommodation of his disability would
have allowed him to keep his job. That was an element of his case. We emphasized
in Fjellestad, 

, at *7, that the "employee still carries the burden of
showing that a particular accommodation rejected by the employer would have made
the employee qualified to perform the essential functions of the job." Mr. Cannice and
his experts testified that his condition deteriorated while he was at Norwest and that
this was at least in part due to the environment in the department where he worked. It
does not appear to us, however, that a reasonable fact finder could conclude that any
of the difficulties that he experienced there were due to Norwest's failure reasonably
to accommodate his disability or that he left his job because of such a failure to provide
an accommodation.

       Most of the incidents that Mr. Cannice describes as particularly distressing, and
thus as aggravating his condition, were also part of the basis for his harassment claim.
He appears to suggest that those incidents constitute discrimination because any type
of aggravation constitutes failure to accommodate when the disability in question is

                                           -6-
depression. We do not believe, however, that the obligation to make reasonable
accommodation extends to providing an aggravation-free environment. The facts, for
instance, that Mr. Cannice was frequently summoned for questioning about a sexual
harassment complaint that he made, and that he was more closely monitored than his
colleagues, do not, as a matter of law, amount to a failure by Norwest to accommodate
his disability and thus do not give rise to a claim for damages against Norwest.

        Mr. Cannice names only one type of accommodation that Norwest could have
made, namely, providing him with a private, unmonitored telephone line so that he
could talk to his doctor, friends, or family if he experienced a panic attack.
Mr. Cannice requested such a private telephone line, but Norwest offered him instead
the use of the telephones in a conference room and in his manager's office.
Mr. Cannice testified that neither of these options was satisfactory because the
telephones were too far from his desk and he would have difficulty reaching them
during an attack. There is no evidence, however, that the lack of a private telephone
line impaired his ability to work or aggravated his disability. He did not testify that he
in fact ever suffered an attack after he requested a private telephone line or that he ever
had trouble reaching a telephone. At worst, he was made anxious by the knowledge
that his own telephone was monitored and that the other telephones were some distance
away. Most important, he did not say that he would have been able to continue
functioning in his job if Norwest had provided him with a private telephone line.

       Mr. Cannice has identified no other accommodation that might have prevented
his condition from deteriorating and would have enabled him to stay on at Norwest.
He therefore failed to make a submissible case on his discrimination claim, and,
accordingly, we affirm the trial court's grant of judgment as a matter of law to Norwest
on that claim.




                                           -7-
                                           III.
       For the reasons stated, we reverse the trial court's denial of Norwest's motion for
judgment as a matter of law on Mr. Cannice's harassment claim, and we affirm the trial
court's grant of judgment as a matter of law to Norwest on Mr. Cannice's discrimination
claim. We remand the case to the trial court for the entry of a judgment consistent with
this opinion.

      A true copy.

             Attest:

                 CLERK, U.S. COURT OF APPEALS, EIGHTH CIRCUIT.




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