FILED
                                                                    United States Court of Appeals
                     UNITED STATES COURT OF APPEALS                         Tenth Circuit

                            FOR THE TENTH CIRCUIT                        October 18, 2018
                        _________________________________
                                                                        Elisabeth A. Shumaker
                                                                            Clerk of Court
TONI R. PALMER,

     Plaintiff - Appellant,

v.                                                         No. 18-1028
                                              (D.C. No. 1:16-CV-02376-WJM-KMT)
KAISER FOUNDATION HOSPITALS                                 (D. Colo.)
TECHNOLOGY RISK OFFICE,

     Defendant - Appellee.
                     _________________________________

                            ORDER AND JUDGMENT *
                        _________________________________

Before EID, KELLY, and O’BRIEN, Circuit Judges.
                    _________________________________

      Toni R. Palmer appeals from the district court’s grant of summary judgment to

her former employer, Kaiser Foundation Hospitals, in her employment lawsuit.

Exercising jurisdiction under 28 U.S.C. § 1291, we affirm.

                                  BACKGROUND

      Palmer began working as a Senior Case Manager in the Technology Risk

Office of Kaiser Foundation Hospitals (Kaiser) on March 31, 2015. She was the only


      *
        After examining the briefs and appellate record, this panel has determined
unanimously that oral argument would not materially assist in the determination of
this appeal. See Fed. R. App. P. 34(a)(2); 10th Cir. R. 34.1(G). The case is therefore
ordered submitted without oral argument. This order and judgment is not binding
precedent, except under the doctrines of law of the case, res judicata, and collateral
estoppel. It may be cited, however, for its persuasive value consistent with
Fed. R. App. P. 32.1 and 10th Cir. R. 32.1.
African-American employee in her department. Starting in May, she was assigned as

a support person for Senior Director Natalie Henderson, who had participated in the

hiring process and approved of hiring Palmer. But Henderson was dissatisfied with

Palmer’s performance, and Palmer had difficulty with Henderson’s management

style. Palmer accused Henderson of bullying her, intimidating her, and being critical

of her. She experienced physical and mental ailments due to her work situation, and

she unsuccessfully sought transfers to other departments. By the end of 2015, Palmer

had complained about Henderson numerous times.

      On January 11, 2016, Henderson presented Palmer with a thirty-day

Performance Improvement Plan (PIP). In February Henderson extended the PIP for

another thirty days. Palmer failed to successfully complete the PIP.

      The PIP ended on March 11, 2016. The next day, Henderson decided to

terminate Palmer’s employment. She planned to tell Palmer at a meeting scheduled

for March 24. But after receiving an allegedly hostile communication from another

team member on March 22, Palmer called in sick on March 23, 24, and 25. She then

submitted doctor’s notes to support her request for medical leave through the first

part of April. Henderson e-mailed Palmer about the unsuccessful conclusion of the

PIP and rescheduled their meeting for Palmer’s return.

      On April 6, Palmer’s therapist submitted a certification in support of a request

for leave under the Family and Medical Leave Act of 1993 (FMLA). The request

was for two to three hours, one day per week, to attend therapy.



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      Palmer returned to work on April 11, and Kaiser terminated her employment

effective that day. On April 12, the same day Palmer’s physician signed a

certification she would need FMLA leave one to two days a month, Kaiser approved

her FMLA request. It retroactively applied FMLA leave to adjust Palmer’s

paid-time-off payout amount.

      Palmer sued Kaiser, alleging race discrimination, retaliation, and hostile work

environment under Title VII of the Civil Rights Act of 1964; interference and

retaliation under the FMLA; and intentional infliction of emotional distress under the

Federal Tort Claims Act (FTCA). Palmer later moved to amend her complaint to add

nine new defendants and additional factual support for her claims. The district court

denied leave to amend because Palmer’s proposed new claims were subject to

dismissal and thus would be futile. The district court then granted Kaiser’s motion

for summary judgment on all claims. Palmer now appeals.

                                     DISCUSSION

      Because Palmer appears pro se, we construe her filings liberally. See Requena

v. Roberts, 

, 1205 (10th Cir. 2018). But “this court has repeatedly

insisted that pro se parties follow the same rules of procedure that govern other

litigants.” Garrett v. Selby Connor Maddux & Janer, 

, 840 (10th Cir.

2005) (brackets and internal quotation marks omitted). The court affords a solicitous

reading to pro se briefing, but it “cannot take on the responsibility of serving as the

litigant’s attorney in constructing arguments and searching the record.” 

internal quotation marks omitted). For reasons discussed below, ignoring the

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shortcomings of Palmer’s briefing would stretch solicitude beyond elastic limits. We

cannot impartially decide an appeal if we assume the role of an advocate.

      Palmer first complains the district court denied leave to amend her complaint.

Generally we review a denial of amendment for abuse of discretion, but because the

district court’s decision was based on a determination of futility, our review is

de novo. Jones v. Norton, 

, 579 (10th Cir. 2015).

      Palmer sought to bring her Title VII, FMLA, and FTCA claims against nine

additional defendants—six individuals and three Kaiser-related entities. The district

court concluded Palmer had failed to adequately object to the magistrate judge’s

recommendation regarding some of the claims. It further concluded the remaining

claims failed to state a cognizable claim. For example, the Title VII claims were

futile because none of the new defendants were Palmer’s employer, and the FTCA

claims were futile because none of the new defendants were subject to the FTCA.

      Under this court’s firm waiver rule, a failure to object to a magistrate judge’s

findings and recommendations “waives appellate review of both factual and legal

questions.” Casanova v. Ulibarri, 

, 1123 (10th Cir. 2010) (internal

quotation marks omitted). Palmer does not challenge the determination she

inadequately objected to parts of the recommendation and does not assert any

exception to the firm waiver rule should apply. Thus, we do not review the denial of

amendment as to claims to which Palmer did not object. See 

(stating this court addresses only those claims challenged on appeal and does

not “conjure facts [a pro se plaintiff] might conceivably raise in support of his

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claims”). And having reviewed the remaining proposed claims, we see no error in

the district court’s conclusion they were legally futile. Particularly, as the district

court stated, the new entities were not Palmer’s employer, and in this circuit a

plaintiff cannot proceed with Title VII claims against an individual, see Haynes v.

Williams, 

, 901 (10th Cir. 1996).

       Palmer next complains about the district court’s denial of her motion for a

settlement conference. A decision to order parties into settlement proceedings is a

matter within the district court’s discretion. United States v. U.S. Dist. Court for

N. Mariana Islands, 

, 1059 (9th Cir. 2012). But the district court

understood Kaiser was not interested in settling, and under those circumstances, it

was not an abuse of discretion for it to decline to order a settlement conference. That

is true even assuming Kaiser had settled in cases brought against it by other

plaintiffs, as Palmer alleges.

       Palmer’s remaining arguments attack the grant of summary judgment to

Kaiser. She states she “is gravely concerned with authenticity of most all Exhibits

attached to” the motion for summary judgment,” Opening Br. at 13, and “is

requesting further review of all Exhibits provided by Defendant and rebuttals

provided,” 

However, we examine only the one exhibit she specifically

identifies (which also appears to be the only exhibit she objected to in the district

court)—a job description including a bachelor’s degree requirement, which she

alleges was not a requirement when she was hired. See 

.

Whether Palmer possessed a bachelor’s degree had no bearing on her performance or

                                             5
Henderson’s perception thereof, however, so the identified differences in the job

descriptions do not create a genuine issue of material fact relevant to the issues

before the court.

       Palmer also states there exist disputed facts. But she does not specifically

identify any material, disputed facts that would undermine the grant of summary

judgment to Kaiser. While she alleges Kaiser submitted her deposition as an exhibit

before the conclusion of discovery and without her line-item changes, she does not

identify how any such changes affected the deposition excerpts Kaiser submitted or

otherwise cast doubt on the district court’s judgment. And while she states her

access to Kaiser’s discovery documents was delayed because of an inoperable link,

she does not explain how any delay hindered her ability to respond to the motion for

summary judgment. See Fed. R. Civ. P. 56(d) (requiring nonmovant to “show[] by

affidavit or declaration that, for specified reasons, it cannot present facts essential to

justify its opposition”).

       Palmer further complains Kaiser breached numerous internal policies and

procedures. “The mere fact that an employer failed to follow its own internal

procedures does not necessarily suggest that the substantive reasons given by the

employer for its employment decision were pretextual.” Berry v. T–Mobile USA,

Inc., 

, 1222 (10th Cir. 2007) (ellipsis and internal quotation marks

omitted). In addition, in these sections of her brief, Palmer simply identifies

evidence she submitted, without making any effort to challenge the district court’s

rationales regarding such evidence.

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      Having reviewed the briefs and the record on appeal, for substantially the

reasons thoroughly discussed by the district court we conclude the evidence does not

create a genuine issue of material fact to be submitted to a jury. As the district court

cogently stated with regard to the Title VII claims:

      Plaintiff’s description of the manner of Ms. Henderson’s
      communications depicts an unnecessarily unpleasant work environment
      and perhaps even abusive management. If the issue were merely
      whether Plaintiff was poorly treated, then Plaintiff would, at a
      minimum, have raised a triable question of fact on that issue. But
      absent evidence that because of her race Plaintiff was treated differently
      than her co-workers, or was subjected to a hostile work environment,
      evidence of general mistreatment of an employee does not present an
      actionable claim under Title VII.

R., Vol. 5 at 160 (record citations omitted). Likewise, the record does not support

Palmer’s claims Kaiser acted in violation of the FMLA. 1

      Palmer’s request to admit Document 75 into the appellate record is denied as

unnecessary, because it already is part of the record on appeal transmitted by the

district court. The district court’s judgment is affirmed.


                                            Entered for the Court


                                            Terrence L. O’Brien
                                            Circuit Judge


      1
         During the litigation, Palmer acknowledged Kaiser was not a proper
defendant under the FTCA. The magistrate judge’s recommendation found Palmer
had abandoned any claim regarding infliction of emotional distress by failing to
argue it in her summary-judgment briefing, and also the evidence was insufficient to
establish a common-law tort claim. The district court adopted the recommendation.
Because Palmer does not challenge these determinations on appeal, we do not
address them. See 

.
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