[PUBLISH]

              IN THE UNITED STATES COURT OF APPEALS

                      FOR THE ELEVENTH CIRCUIT                  FILED
                                                         U.S. COURT OF APPEALS
                                                           ELEVENTH CIRCUIT
                                                               MAY 11 2000
                                                            THOMAS K. KAHN
                                No. 99-10782                     CLERK



                     D. C. Docket No. 97-807-CV-ASG


DAVID RUTSTEIN,

                                                                       Plaintiff,

ZEREI AGUDATH ISRAEL BOOKSTORE, LEVI SUFRIN,

                                                           Plaintiffs-Appellees,

                                   versus

AVIS RENT-A-CAR SYSTEMS, INC., a Delaware
Corporation, authorized to do business in the
State of Florida,

                                                          Defendant-Appellant.



                 Appeal from the United States District Court
                     for the Southern District of Florida


                               (May 11, 2000)

Before TJOFLAT, Circuit Judge, RONEY and FAY, Senior Circuit Judges.
TJOFLAT, Circuit Judge:

         Jewish plaintiffs1 brought this civil rights lawsuit in the United States District

Court for the Southern District of Florida on behalf of themselves, and all others

similarly situated, against Avis Rent-A-Car System, Inc. (“Avis”). Plaintiffs alleged

that Avis had denied them their right to make and enforce contracts because of their

race, ancestry, and ethnic characteristics,2 in violation of 42 U.S.C. § 1981 (1994).3

They sought compensatory damages, punitive damages, and injunctive relief. The

district court certified the case as a class action under Federal Rule of Civil Procedure




   1
     One of the named plaintiffs in this action is the Zerei Agudath Israel Bookstore. For ease of
discussion, we refer to all plaintiffs as persons (and, therefore, as “he or she” instead of “it”).
   2
     We refer to plaintiffs’ allegations as a complaint for discrimination on the basis of plaintiffs’
ethnicity.
   3
       As amended, 42 U.S.C. § 1981 provides:
         (a) Statement of equal rights
         All persons within the jurisdiction of the United States shall have the same right in
         every State and Territory to make and enforce contracts, to sue, be parties, give
         evidence, and to the full and equal benefit of all laws and proceedings for the
         security of persons and property as is enjoyed by white citizens, and shall be subject
         to like punishment, pains, penalties, taxes, licenses, and exactions of every kind, and
         to no other.
         (b) “Make and enforce contracts” defined
         For purposes of this section, the term “make and enforce contracts” includes the
         making, performance, modification, and termination of contracts, and the enjoyment
         of all benefits, privileges, terms, and conditions of the contractual relationship.
         (c) Protection against impairment
         The rights protected by this section are protected against impairment by
         nongovernmental discrimination and impairment under color of State law.

                                                    2
23(b)(3).4 Pursuant to Rule 23(f),5 we permitted Avis to appeal the district court’s

class certification decision. We now reverse.


   4
       Federal Rule of Civil Procedure 23(a) and (b) provides:
         (a) Prerequisites to a Class Action. One or more members of a class may sue or be
         sued as representative parties on behalf of all only if (1) the class is so numerous that
         joinder of all members is impracticable, (2) there are questions of law or fact
         common to the class, (3) the claims or defenses of the representative parties are
         typical of the claims or defenses of the class, and (4) the representative parties will
         fairly and adequately protect the interests of the class.
         (b) Class Actions Maintainable. An action may be maintained as a class action if the
         prerequisites of subdivision (a) are satisfied, and in addition:
                 (1) the prosecution of separate actions by or against individual members of
         the class would create a risk of
                         (A) inconsistent or varying adjudications with respect to individual
         members of the class which would establish incompatible standards of conduct for
         the party opposing the class, or
                         (B) adjudications with respect to individual members of the class
         which would as a practical matter be dispositive of the interests of the other members
         not parties to the adjudications or substantially impair or impede their ability to
         protect their interests; or
                 (2) the party opposing the class has acted or refused to act on grounds
         generally applicable to the class, thereby making appropriate final injunctive relief
         or corresponding declaratory relief with respect to the class as a whole; or
                 (3) the court finds that the questions of law or fact common to the members
         of the class predominate over any questions affecting only individual members, and
         that a class action is superior to other available methods for the fair and efficient
         adjudication of the controversy. The matters pertinent to the findings include: (A)
         the interest of members of the class in individually controlling the prosecution or
         defense of separate actions; (B) the extent and nature of any litigation concerning the
         controversy already commenced by or against members of the class; (C) the
         desirability or undesirability of concentrating the litigation of the claims in the
         particular forum; (D) the difficulties likely to be encountered in the management of
         a class action.
   5
       Federal Rule of Civil Procedure 23(f) provides:
         A court of appeals may in its discretion permit an appeal from an order of a district
         court granting or denying class action certification under this rule if application is
         made to it within ten days after entry of the order. An appeal does not stay
         proceedings in the district court unless the district judge or the court of appeals so
         orders.

                                                     3
                                                I.

       The procedural history of this case is somewhat complicated by the fact that the

original plaintiff, David Rutstein, was apparently not all that he claimed to be. On

May 6, 1997, Rutstein filed a complaint alleging that Avis, a corporation engaged in

the business of renting cars, had “adopted as an official corporate policy a practice to

discriminate against Jewish customers as a class of people and [had] instructed its

employees to decline to open a corporate account for a business owned and/or

operated by this class of people.”6 Rutstein claimed that at Avis’ World Reservations

Center in Tulsa, Oklahoma (the “Reservation Center”), employees had been instructed

not to open corporate accounts for “Yeshivas.” A Yeshiva was understood to be

someone with a “Jewish sounding name” or “Jewish accent.”7 When a telesales

representative at the Reservations Center identified a caller requesting to open a

corporate account as a Yeshiva, the caller was either denied the account entirely, or

was issued a “bogus” account that was not accorded the same benefits as those

associated with a legitimate corporate account.




   6
     A corporate account is a vehicle rental account offered by Avis that provides account holders
with discount car rentals, bonus plans, and other financial incentives.
   7
     Webster’s Third defines a “Yeshiva” as “a school for advanced Talmudic study.” Webster’s
Third New International Dictionary 2651 (1993).

                                                4
      Rutstein claimed that he had applied for, but was denied, a corporate account

because he is Jewish. Specifically, Rutstein alleged that

      [c]ommencing January 1993, [he] resided in North Miami Beach, Florida
      and operated Rutstein Insurance Agency. Upon application to Avis to
      open a corporate account and advising the account representative that
      [he] formerly lived in Crown Heights, New York and that the purpose of
      the opening of the account was to permit . . . Rutstein to visit his rabbi
      in New York and to conduct ongoing business in New York, the Plaintiff
      was advised that he would not qualify for the opening of a corporate
      account.

Three months later Rutstein moved the court to certify a class, under Federal Rule

23(b)(2) and Rule 23(b)(3), of “all Jewish individuals and Jewish-owned businesses

who have attempted to contract, have contracted, or will in the future contract with

Avis to open a corporate rental account and who were or will be subjected to the

policies and practices known as the ‘Yeshiva policy’.” Immediately after Rutstein

filed his class certification motion, however, events occurred which made it apparent

that he might not be an adequate class representative. Rutstein failed to appear at a

court-ordered deposition scheduled for October 28, 1997, prompting Avis to move the

court to dismiss the action, hold Rutstein in contempt, and direct him to pay expenses,




                                          5
including attorneys’ fees, incurred by Avis as a result of his failure to appear.8

Further, Avis moved the court for summary judgment, contending that

       [e]vidence independently obtained by Avis demonstrates that plaintiff
       does not have a valid claim against Avis. Among other things, plaintiff
       never owned and operated a “Rutstein Insurance Agency” which he
       claims had existed since January 1993 and which he claims was
       wrongfully denied a corporate account by Avis. The evidence reveals
       that it was not until November 1993 that plaintiff even obtained an
       insurance license for himself as an individual and received his first
       appointment as an insurance agent by an insurer. No Rutstein Insurance
       Agency has ever been registered with the Florida Department of
       Insurance. Plaintiff’s current business, known as Senior Allican, Inc.,
       was not incorporated until August 1997, five months after this lawsuit
       was filed.

       At a hearing before the district court on January 30, 1998, Rutstein’s counsel

admitted that Rustein was not an appropriate representative of the class. Counsel

claimed that Rutstein had become “intimidated” by Avis’s aggressive defense

strategies, and that Rutstein had decided that he did not want to represent a class of

“thousands” after all. Counsel assured the court that there was no cause for concern,

however, and that the action could live on. On December 5, 1997, counsel had filed

a motion on behalf of the Zerei Agudath Israel Bookstore (“ZAI”), located in Chicago,

Illinois, to intervene in the case as a plaintiff and proposed class representative under


   8
     Rutstein’s counsel claimed that Rutstein failed to appear because he was “not feeling well.”
On December 3, 1997, the district court issued an order requiring Rutstein to pay all costs incurred
by Avis as a result of his failure to appear at the deposition, and to schedule a time, within 10 days,
at which he could be deposed.

                                                  6
Federal Rule of Civil Procedure 24(b).9 ZAI alleged that it was “a Jewish business

which was subject to the precise discriminatory business practices which lie at the

heart of [Rutstein’s] complaint. [ZAI] applied for and received Avis account status,

but once Avis discovered that [ZAI] was what Avis considered a ‘Yeshiva’, it

terminated [ZAI’s] account . . . .”10 On February 23, 1998, ZAI sought class

certification under Rules 23(b)(2) and (3), seeking to represent a class of


   9
    Federal Rule of Civil Procedure 24(b) provides that “[u]pon timely application anyone may be
permitted to intervene in an action . . . when an applicant’s claim or defense and the main action
have a question of law or fact in common.”
   10
      In an amended complaint filed on February 23, 1998, ZAI detailed the circumstances of the
alleged discrimination:
                 In early 1995, ZAI, through its employee Joshua Borenstein, applied to Avis
        for an account, so that the bookstore’s employees might get discounts when they
        rented automobiles. The bookstore uses rental cars frequently for trips to New York
        and other cities to pick up specially ordered books. ZAI’s application, made in its
        full name of Zeirei Agudath Israel, was turned down. ZAI is an ongoing business
        and should have qualified to receive an Avis account, but upon information and
        belief, ZAI was denied the account because of its obviously Jewish sounding name.
                 About a year later, ZAI applied again. The store was at a new address, and
        this application was made in the name of Z.A.I. bookstore, which is the name it is
        commonly known by, rather than Zeirei Agudath Israel bookstore, the name it used
        the first time it applied to Avis for an account. This time, the account was approved.
        Upon information and belief, ZAI was approved the second time it applied to Avis
        for an account, because the account representatives at Avis did not recognize ZAI as
        a Jewish sounding name.
                 Before ZAI started renting vehicles from Avis, however, Mr. Borenstein
        requested an application for credit. He was sent the application, filled it out, sent it
        back and waited.
                 Eventually ZAI received a perplexing letter from Avis, informing it that
        because of excessive use by drivers under the age of 25, the account was rescinded.
        No one had ever used the Avis account. Upon information and belief, Avis
        rescinded ZAI’s account because through the credit application process, Avis
        discovered that the Z.A.I. bookstore stood for Zeirei Agudath Israel bookstore, which
        it concluded was a “Yeshiva”.

                                                7
       [a]ll Jewish individuals and Jewish-owned businesses who, subsequent
       to January 1, 1990, have attempted to contract, have contracted, or will
       in the future contract with Avis to open an account for use in their
       business, and who were refused an account, had their account canceled,
       or were given a less advantageous account because of their religion,
       ancestry, and/or ethnicity.

       On March 27, 1998, the district court granted ZAI’s Rule 24(b) motion to

intervene, reasoning that because Rutstein was plainly inadequate as a class

representative, intervention by ZAI would “strengthen the adequacy of class

representation.” The court also denied Avis’ motion for summary judgment against

Rutstein, denied Rutstein’s request to act as class representative, and concluded that

Rutstein could remain in the case as a nonrepresentative class member. A month later,

the court also granted Levi Suffrin’s motion to intervene as a plaintiff and proposed

class representative under Rule 24(b). Suffrin had filed a complaint on February 23,

1998, alleging that his corporate account had been terminated by Avis, and that the

explanation Avis proffered for the termination (that he had presented a false

identification when trying to rent a vehicle) was pretextual.11

       Finally, on February 8, 1999, the district court granted ZAI and Suffrin’s

motion for class certification under Federal Rule 23(b)(3). The court also denied class




  11
    The district court initially consolidated Suffrin’s case with Rutstein’s before granting Suffrin’s
motion to intervene under Rule 24(b).

                                                  8
certification under Rule 23(b)(2). Avis sought an interlocutory appeal of the class

certification decision under Rule 23(f) and we granted permission to appeal.



                                               II.

         The initial burden of proof to establish the propriety of class certification rests

with the advocate of the class. Jones v. Diamond, 

, 1099 (5th Cir.

1975).12 Assuming that the district court correctly interpreted the applicable law, we

review the court’s grant of class certification for an abuse of discretion. Andrews v.

American Tel. & Tel. Co., 

, 1022 (11th Cir. 1996).



                                               III.

                                               A.

         “A class action may be maintained only when it satisfies all the requirements

of Fed. R. Civ. P. 23(a) and at least one of the alternative requirements of Rule 23(b).”

Jackson v. Motel 6 Multipurpose, Inc., 

, 1005 (11th Cir. 1997) (footnote

omitted). In the instant case, the district court certified a class under Rule 23(b)(3),

which provides that


    12
       In Bonner v. City of Prichard, 

, 1209 (11th Cir. 1981) (en banc), this court
adopted as binding precedent all of the decisions of the former Fifth Circuit handed down prior to
the close of business on September 30, 1981.

                                                9
        [a]n action may be maintained as a class action if the prerequisites of
        subdivision (a) are satisfied, and in addition . . .
        (3) the court finds that the questions of law or fact common to the
        members of the class predominate over any questions affecting only
        individual members, and that a class action is superior to other available
        methods for the fair and efficient adjudication of the controversy.

Fed. R. Civ. P. 23(b)(3). That common questions of law or fact predominate over

individualized questions means that “the issues in the class action that are subject to

generalized proof, and thus applicable to the class as a whole, must predominate over

those issues that are subject only to individualized proof.” Kerr v. City of West Palm

Beach, 

, 1558 (11th Cir. 1989) (quoting Nichols v. Mobile Bd. of

Realtors, Inc., 

, 676 (5th Cir. Unit B 1982)).13 “The predominance

inquiry focuses on ‘the legal or factual questions that qualify each class member’s

case as a genuine controversy,’ and is ‘far more demanding’ than Rule 23(a)’s

commonality requirement.” 

(quoting Amchem Prods., Inc.

v. Windsor, 

, 623-24, 

, 2249-50, 

(1997)).

        In order to determine whether common questions predominate, “we are called

upon to examine the cause[] of action asserted in the complaint on behalf of the



   13
      In Stein v. Reynolds Securities, Inc., 

, 34 (11th Cir. 1982), this court adopted as
binding precedent all decisions of Unit B of the former Fifth Circuit handed down after September
30, 1981.

                                                10
putative class.” McCarthy v. Kleindienst, 

, 1412 (D.C. Cir. 1984).

Whether an issue predominates can only be determined after considering what value

the resolution of the class-wide issue will have in each class member’s underlying

cause of action. See Amchem Prods., Inc. v. Windsor, 

, 623, 

, 2249 

(1997) (“[The predominance] inquiry trains on the legal

or factual questions that qualify each class member’s case as a genuine controversy.”);

Coopers & Lybrand v. Livesay, 

, 469, 

, 2458, 

(1978) (“[C]lass determination generally involves considerations that are

‘enmeshed in the factual and legal issues comprising the plaintiff’s cause of action.’

”) (quoting Mercantile Nat. Bank v. Langdeau, 

, 558, 

, 522,

(1963)); 

n.12 (“ ‘The more complex

determinations required in Rule 23(b)(3) class actions entail even greater

entanglement with the merits.’ ”) (quoting 15 C. Wright, A. Miller, & E. Cooper,

Federal Practice and Procedure § 3911, p. 485 n.45 (1976)); Castano v. American

Tobacco Co., 

, 744 (5th Cir. 1996) (“Going beyond the pleadings is

necessary, as a court must understand the claims, defenses, relevant facts, and

applicable substantive law in order to make a meaningful determination of the

certification issues.”); Huff v. N.D. Cass Co., 

, 714 (5th Cir. 1973) (en

banc) (“It is inescapable that in some cases there will be overlap between the demands


                                          11
of [Rule] 23(a) and (b) and the question of whether plaintiff can succeed on the

merits.”).

       In Jackson, plaintiffs sought class certification for, inter alia, a class of African-

American customers who alleged that Motel 6 discriminated against its customers on

the basis of race by either denying African-Americans motel accommodations

altogether, or providing them with substandard accommodations. The substantive law

of the underlying cause of action in Jackson required each plaintiff to establish that

“(1) a Motel 6 employee denied him a room (or rented him a substandard room) on

the basis of his race and either (2) that that employee had the general authority to rent

motel rooms or (3) that that employee was acting in accordance with a Motel 6 policy

or practice of racial discrimination.” 

n.13 (emphasis

omitted). Given this, we held that “the single common issue in the . . . case – whether

Motel 6 has a practice or policy of discrimination – is not . . . predominant over all the

other issues that will attend the Jackson plaintiffs’ claims.” 

We explained

that

       [t]he Jackson plaintiffs’ claims will require distinctly case-specific
       inquiries into the facts surrounding each alleged incident of
       discrimination. The issues that must be addressed include not only
       whether a particular plaintiff was denied a room or was rented a
       substandard room, but also whether there were any rooms vacant when
       that plaintiff inquired; whether the plaintiff had reservations; whether
       unclean rooms were rented to the plaintiff for reasons having nothing to
       do with the plaintiff’s race; whether the plaintiff, at the time that he

                                             12
           requested a room, exhibited any non-racial characteristics legitimately
           counseling against renting him a room; and so on . . . . These issues are
           clearly predominant over the only issue arguably common to the class –
           whether Motel 6 has a practice or policy of racial discrimination.
           Indeed, we expect that most, if not all, of the plaintiffs’ claims will stand
           or fall, not on the answer to the question whether Motel 6 has a practice
           or policy of racial discrimination, but on the resolution of these highly
           case-specific factual issues.

of our decision in Jackson, we cannot see how plaintiffs can maintain

a class action under Rule 23(b)(3) in the instant case. In order to make out a prima

facie case of non-employment discrimination sufficient to withstand a motion for

judgement as a matter of law under section 1981, a plaintiff will have to establish that

(1) he or she is a member of a racial minority; (2) the defendant had an intent to

discriminate on the basis of race; and (3) the discrimination concerned one or more

of the activities enumerated in the statute (in this case, the making and enforcing of

a contract).14 See Bellows v. Amoco Oil Co., 

, 274 (5th Cir. 1997);

Morris v. Office Max, Inc., 

, 413 (7th Cir. 1996); Mian v. Donaldson,


      14
        This formulation differs, somewhat, from that articulated in McDonnell Douglas Corp. v.
Green, 

, 802, 

, 1824, 

(1973). Under McDonnell
Douglas, an individual complaining of disparate treatment in employment can establish a
presumption that the individual was discriminated against on the basis of his or her race by showing
that (i) he or she belongs to a racial minority; (ii) he or she applied and was qualified for a job for
which the employer was seeking applicants; (iii) the applicant was rejected despite his or her
qualifications; and (iv) after the rejection, the position remained open and the employer continued
to seek applicants from persons of the complainant’s qualifications, or the position was filled by a
member of an unprotected class.

                                                  13
Lufkin & Jenrette Sec. Corp., 

, 1087 (2d Cir. 1993). The critical element,

obviously, is the second.      Each plaintiff will have to bring forth evidence

demonstrating that the defendant had an intent to treat him or her less favorably

because of the plaintiff’s Jewish ethnicity. See General Bldg. Contractors Ass’n, Inc.

v. Pennsylvania, 

, 391, 

, 3150, 

(1982)

(holding that Ҥ 1981, like the Equal Protection Clause, can be violated only by

purposeful discrimination”); Freeman v. Motor Convoy, Inc., 

, 1350

(11th Cir. 1983); Lee v. Washington County Bd. of Educ., 

, 1237 (5th

Cir. 1980) (“A showing of discriminatory purpose is required to prove a prima facie

case of discrimination under 42 U.S.C. [§] 1981.”). As in Jackson, plaintiffs in the

instant case argue that the issue of whether Avis maintains a policy or practice of

discrimination predominates over all the legal and factual questions affecting only

individual members of the class. Given that each plaintiff must demonstrate that he

or she suffered from intentional discrimination, however, “we expect that most, if not

all, of the plaintiffs’ claims will stand or fall, not on the answer to the question

whether [Avis] has a practice or policy of [ethnic] discrimination, but on the

resolution of . . . highly case-specific factual issues.” 

.

      Whether Avis maintains a policy or practice of discrimination may be relevant

in a given case, but it certainly cannot establish that the company intentionally


                                          14
discriminated against every member of the putative class. The individual issues that

must be addressed include not only whether Avis actually denied a particular plaintiff

a corporate account, gave the plaintiff a less advantageous account, or cancelled the

plaintiff’s account, but also whether the particular plaintiff was of the age required by

Avis to qualify for a corporate account; whether the plaintiff met the financial criteria

for a corporate account; whether the nature of the plaintiff’s expected use of Avis

vehicles would make the transaction cost-justified for Avis; whether the plaintiff

would be renting cars from Avis in a criminally high-risk or low-risk geographical

area; whether the Avis employee who allegedly denied the plaintiff a corporate

account judged the caller-applicant to be lying about his or her qualifications based

on information not related to the caller’s ethnicity; and so on, and so on. All of these

issues are clearly case-specific, and they will all have to be addressed in one way or

another in order for each plaintiff to demonstrate a prima facie case of intentional

discrimination.

      “[S]erious drawbacks to the maintenance of a class action are presented where

initial determinations, such as the issue of liability vel non, turn upon highly

individualized facts.” 

; see 

(in

action against telephone companies’ provision of 900-number services in which

plaintiffs claimed, inter alia, that companies were violating gambling laws, court held


                                           15
that “aspects of each 900-number program will have to be individually examined to

determine whether a particular program actually involves gambling or runs afoul of

state gaming laws”); Allison v. Citgo Petroleum Corp., 

, 420 (5th Cir.

1998) (“The success of [claims for intentional discrimination] will turn ultimately on

the special circumstances of each individual’s case.”). The importance of these

individualized issues, relative to the one common issue of whether Avis maintains a

policy or practice of discrimination, is amplified by the fact that even if plaintiffs can

demonstrate that a general policy or practice of discrimination was applied in their

cases, Avis can escape liability by showing that an individual plaintiff would have

been denied or terminated even if no such policy or practice had existed.15 See Mabra

v. United Food & Commercial Workers Local Union No. 1996, 

(11th

Cir. 1999) (holding that the mixed-motive amendments to Title VII enacted in the

Civil Rights Act of 1991, see Pub. L. No. 102-166, 105 Stat. 1071, 1075 (1991)

(codified as amended at 42 U.S.C. §§ 2000e-2(m), 2000e-5(g)(2)(B)), do not apply

to claims brought under section 1981); Village of Arlington Heights v. Metropolitan

Housing Dev. Corp., 

, 270-71 n.21, 

, 566 n.21, 

       The nature of plaintiffs’ allegations makes this issue especially significant, since Avis will
apparently be able to argue in defense that an individual plaintiff does not have a “Jewish sounding
name” or a “Jewish accent.” If Avis was unable to determine whether a caller-applicant was Jewish
at the time that the caller applied for a corporate account, then it would have been impossible for
Avis to have intentionally discriminated against the caller on the basis of his or her ethnicity.

                                                 16
450 (1977) (in race discrimination case brought under the Fourteenth Amendment,

proof by the defendant “that the same decision would have resulted even had the

impermissible purpose not been considered” would establish that “the complaining

party . . . no longer fairly could attribute the injury complained of to improper

consideration of a discriminatory purpose”); cf. Mt. Healthy City Sch. Dist. Bd. of

Educ. v. Doyle, 

, 285, 

, 575, 

(1977) (same,

in case alleging violation of plaintiff’s free speech rights under the First and

Fourteenth Amendments). For these reasons, we hold that the plaintiffs have failed

to meet the predomination requirement of Rule 23(b)(3).



                                          B.

      Plaintiffs argue that the Supreme Court’s decision in International Brotherhood

of Teamsters v. United States, 

, 

, 

(1977),

compels a different result.    Teamsters was a pattern or practice employment

discrimination case in which the government proved that “racial discrimination was

the company’s standard operating procedure – the regular rather than the unusual

practice.” 

97 S. Ct. at 1855. Given this finding, the Court held that

      [t]he proof of the pattern or practice supports an inference that any
      particular employment decision, during the period in which the
      discriminatory policy was in force, was made in pursuit of that policy.
      [With regard to individual relief,] [t]he Government need only show that

                                          17
       an alleged individual discriminatee unsuccessfully applied for a job and
       therefore was a potential victim of the proved discrimination. As in
       [Franks v. Bowman Transportation Co., Inc., 

, 

, 

(1976)], the burden then rests on the employer to
       demonstrate that the individual applicant was denied an employment
       opportunity for lawful reasons.

97 S. Ct. at 1868 (footnote omitted).16 It is clear that Teamsters applies in

private class actions alleging systemic disparate treatment in employment. See

, 96 S. Ct. at 1268 (holding in class action context that a

demonstration by the plaintiff class of the existence of a discriminatory pattern or

practice establishes a presumption that the individual class members had been

discriminated against on account of race); Cooper v. Federal Reserve Bank, 

, 875-76 & n.9, 

, 2799 & n.9, 

(1984) (affirming

Franks); Foster v. Board of School Comm’rs, 

, 1565 (11th Cir. 1989);




  16
      The importance of a finding of class-wide discrimination in subsequent individual proceedings
in the employment context is justified by the burden imposed on the plaintiff class to bring forth
evidence of a policy or practice of discrimination sufficient to allow a court to conclude (absent an
employer’s rebuttal) that every member of the plaintiff class suffered illegal discrimination by the
employer. Compare 

n.23 (finding pattern or
practice of discrimination where number of African-Americans and Spanish-surnamed persons hired
for line-driver positions approached “the inexorable zero”) (citation omitted); Paradise v. Prescott,

, 1529 (11th Cir. 1985) (pattern or practice established where plaintiffs demonstrated
that “in the 37 years preceding the institution of [the lawsuit] the [employer] did not have a single
black on its . . . payroll”) with Reynolds v. Roberts, 

, 1319 n.27 (11th Cir. 2000)
(suggesting that it would be difficult to establish that the employer was engaged in a pattern or
practice of racial discrimination since “it is undisputed that the [employer] hired thousands of
blacks” and promoted many of them to positions equal or superior to those to which their white
counterparts were assigned).

                                                 18


.17                 Further, Teamsters applies in employment

discrimination cases brought under section 1981 to the same degree that it applies in

cases brought under Title VII. As the former Fifth Circuit stated in Lee,

       the principles governing an individual’s right to back pay and injunctive
       relief in cases of class-based employment discrimination brought under
       42 U.S.C. §§ 1981 and 1983 are clear. Once purposeful discrimination
       against a class is proved, a presumption of an entitlement to back pay
       and individual injunctive relief arises with respect to the members of that
       class. The burden of proof then shifts to the employer to show . . . that
       the individual member of the class seeking relief would not have been
       hired absent the discrimination.

. Plaintiffs therefore argue that since the establishment of a

policy or practice of discrimination shifts the burden to the defendant to establish that

each member of the plaintiff class is not entitled to relief, the policy or practice issue

must necessarily predominate under Rule 23(b)(3).

       The argument must fail for two reasons. First, the Teamsters rationale is

particularly appropriate in employment discrimination cases because of the



      17
          Some of our cases have been in conflict with regard to whether, subsequent to the
establishment of a pattern or practice of discrimination, individual plaintiffs get a presumption in
favor of individual relief, or whether the showing of class-wide discrimination creates an inference
that any particular employment decision was made pursuant to the employer’s discriminatory
policies. Compare 

(“Because plaintiffs had already proven that the school
board had engaged in a pattern or practice of discrimination . . . [each] member presumptively was
entitled to relief . . . .”) with 

(“[D]uring the remedial phase of [a pattern
or practice case] an inference existed that any particular employment decision was made pursuant
to the Company’s discriminatory employment policies.”). We need not address the issue here,
because we find that the Teamsters rationale does not apply in the instant case.

                                                  19
relationship between a finding of systemic disparate treatment by an employer, and

a plaintiff’s burden under McDonnell Douglas to establish a prima facie case of

individual disparate treatment. After a pattern or practice of discrimination has been

proven, Teamsters mandates that in order to gain individual relief plaintiffs must come

forward and “show that [they] unsuccessfully applied for a job.” Teamsters, 431 U.S.

at 

.18 On the other hand, without a finding of class-wide

discrimination, under McDonnell Douglas individual plaintiffs would have to come

forward and show that (i) they belong to a racial minority; (ii) they applied and were

qualified for the job at issue; (iii) they were rejected; and (iv) after the rejection, the

position remained open and the employer continued to seek applicants, or the position

was filled by a member of an unprotected class. See McDonnell 

, 93 S. Ct. at 1824. By comparing these two burdens imposed on individual

plaintiffs (the burden on the plaintiff who can benefit from a previous finding of class-

wide discrimination (as in Teamsters), and the burden imposed on the plaintiff who

does not have the benefit of such a finding (as in McDonnell Douglas)), it becomes

clear that the way in which a finding of systemic disparate treatment functions in an

   18
      The primary relief afforded to the plaintiff class in a pattern or practice case is declaratory or
injunctive. See 

, 97 S. Ct. at 1867 (holding that after a pattern or practice
of discrimination has been established, “[w]ithout any further evidence . . . a court’s finding of a
pattern or practice justifies an award of prospective relief. Such relief might take the form of an
injunctive order . . . .”). Individual plaintiffs are required to come forward and show that they
unsuccessfully applied for a job only if they want individual relief.

                                                  20
individual plaintiff’s case is as a substitute for a prima facie finding that the plaintiff

was qualified. The requirement that individual plaintiffs must come forward and

“show that [they] unsuccessfully applied for a job,” after it is already established that

the employer was engaged in a pattern or practice of discrimination, means that

individual plaintiffs are never relieved of their burden of establishing that (i) they

belong to a racial minority (otherwise, they would not fit within the definition of the

class); (ii) they applied for the job; (iii) they were rejected; and (iv) there was a

position available for which the employer was seeking applications when the plaintiff

applied.19 The only McDonnell Douglas factor that individual plaintiffs are relieved

from establishing in the first instance in a Teamsters case is that they were fully

   19
      Requiring a plaintiff to demonstrate that he or she unsuccessfully applied for a job necessarily
implies that the plaintiff must demonstrate that there was a job available for which the employer was
seeking applications. This is somewhat different, however, from the fourth requirement imposed
on a plaintiff in a McDonnell Douglas case to establish that after the plaintiff was rejected, the
position remained open and the employer continued to seek applicants, or the position was filled by
a member of an unprotected class. See McDonnell 

, 93 S. Ct. at 1824. The
fourth McDonnell Douglas requirement in part focuses on the same issue that individual plaintiffs
are required to address in a Teamsters case – that is, whether or not there was ever a job available
for which the employer was seeking applications. If there never was a job, it would be inappropriate
to allow suits against the employer for wrongful rejection. Every member of every protected class
would have a right to a job of his or her choice, regardless of whether or not there is a job to be had.
But the fourth requirement in McDonnell Douglas asks the plaintiff to establish not only that there
was a job available when the plaintiff applied, but also that the job was not filled by a member of
a protected class (the job either has to have remained open, or it has to have been filled by a member
of an unprotected class in order for the plaintiff to survive judgment as a matter of law). In a
Teamsters case, plaintiffs have already brought forth evidence of a pattern or practice of
discrimination sufficient to allow a court to conclude (absent an employer’s rebuttal) that every
member of the plaintiff class suffered illegal discrimination by the employer; therefore, if the
individual plaintiff in a Teamsters case can establish that there was a job available when the plaintiff
applied, then the court can assume that the position was not filled by a member of a protected class.

                                                  21
qualified for the job at issue. Teamsters therefore stands for the proposition that

where a plaintiff class can demonstrate a policy or practice of discrimination so

pervasive that a court is justified in concluding that qualifications were entirely

irrelevant to the employer (because the employer would not hire, for example, an

African-American, or a woman, or a Roman Catholic, no matter how well qualified),

then individual plaintiffs are relieved of the prima facie burden of demonstrating that

they were qualified for the job at issue in subsequent individual proceedings.

      To understand this point is to see why the Teamsters rationale cannot apply in

the instant case. In contrast to a McDonnell Douglas case, a plaintiff in this non-

employment discrimination case will have to demonstrate that (1) he or she is a

member of racial minority; (2) the defendant had an intent to discriminate on the basis

of race; and (3) the discrimination concerned one or more of the activities enumerated

in the statute.   The second requirement is more demanding than any of the

requirements imposed on plaintiffs in a McDonnell Douglas case, requiring, as it does,

that the plaintiff bring forth evidence of actual intent on the part of the defendant. A

finding that Avis has a policy or practice of discrimination could not possibly function

as a meaningful substitute for the establishment of an actual intent to discriminate

against an individual plaintiff on the basis of his or her ethnicity. This is because the

legitimate reasons why Avis might have judged an individual plaintiff to be


                                           22
“unqualified” for a corporate account are far more various and individualized than in

the employment context. The requirement that an individual demonstrate that he or

she is “qualified” for a job under McDonnell Douglas is not particularly rigorous; the

same does not hold true in the instant case where Avis may have refused to contract

with a plaintiff for any number of reasons having nothing to do with the plaintiff’s

ethnicity.20 Thus, even if plaintiffs could establish a generalized policy or practice of

discrimination, they still would not have established that the policy was implemented

(and, thus, that Avis actually intended to discriminate) in their individual cases.

        Second, and more important, the relief to which individual plaintiffs were

entitled after a finding of a pattern or practice of discrimination in Teamsters (and in

all subsequent cases employing the Teamsters rationale) was equitable in nature.

Teamsters concerned awards of seniority to members of the putative class. Back pay

has also been characterized as an equitable form of relief. See 

(“[A] demand for back pay is not in the nature of a claim for damages, but rather

is an integral part of the statutory equitable remedy.”) (quoting Johnson v. Georgia

Highway Express, Inc., 

, 1125 (5th Cir. 1969)); 

(“Back pay, of course, ha[s] long been recognized as an equitable remedy under



   20
     

Part III.A., listing some of the many legitimate reasons why Avis might choose to
deny a corporate account to a particular applicant, or terminate an existing account.

                                              23
Title VII.”). In the instant case, plaintiffs have prayed for compensatory and punitive

damages under section 1981. These forms of relief are anything but equitable in

nature; they are, in fact, the very definition of legal relief. The Supreme Court’s

decision in Carey v. Piphus, 

, 264, 

, 1052, 

(1978), makes clear that in order to receive compensatory damages, individual

plaintiffs must prove that “injury actually was caused.” This is especially true since

compensatory damages under section 1981 can include damages for emotional and

psychological distress. See Ferrill v. The Parker Group, Inc., 

, 476 (11th

Cir. 1999).

       The Teamsters framework is, therefore, inappropriate in the instant case

because the establishment of a policy or practice of discrimination cannot trigger the

defendant’s liability for damages to all the plaintiffs in the putative class. To establish

that they are entitled to compensation, plaintiffs will have to prove that they actually

suffered some injury, whether it be emotional or otherwise. The idea that individual

injury could be settled on a class-wide basis is preposterous. Plaintiffs’ claims for

damages must “focus almost entirely on facts and issues specific to individuals rather

than the class as a whole: what kind of discrimination was each plaintiff subjected to[,

and] how did it affect each plaintiff emotionally and physically, at work and at home.”

; see also 

(“[M]oney damages are


                                            24
directly related to the disparate merits of individual claims and are not generally

applicable to the claims of the class as a whole.”) (quoting Rosen, Title VII Classes

and Due Process: To (b)(2) Or Not To (b)(3), 26 Wayne L. Rev. 919, 923 (1980));

Bogard v. Cook, 

, 409 (5th Cir. 1978) (finding that case would probably

not have been certifiable under Rule 23(b)(3) if money damages had been sought for

each member of the class, because “[g]iven the lack of common questions of fact as

to many of those claims, and the unmanageability of the suit had they been included,

we cannot believe that the district court would have allowed the claims as part of that

action if they had been recognized as potentially possible”).

      To understand, further, why liability for damages is a necessarily individualized

inquiry, we have only to consider the disaster that would befall any class-wide

settlement of this case. Suppose that the district court was called upon to approve a

settlement fund to compensate all worthy plaintiffs in the class. First, what could

possibly be a fair amount for such a fund? $100 thousand? $10 million? $100

million? We have no idea, and neither would the district court. It would be

impossible to calculate the sum of damages necessary to compensate all the class

members (including a sum of damages representing the mental and emotional distress

suffered by all the plaintiffs), because each plaintiff’s damages will be dependent on

what kind of discrimination the plaintiff was subject to, and what harm resulted. Any


                                          25
class-wide figure arrived at would not just be a guess at a fair settlement amount; the

court might as well come up with ten numbers at random, take their average, square

that amount, and add six. Whatever number the court came up with through this

“method” would bear just as much a relationship to a reasonable settlement amount

as a number arrived at through any other means.

      Moreover, how could the court identify individual members of the class who

would be entitled to compensation from the fund? Is every Jewish person who has

ever been denied a corporate account by Avis entitled to compensation? What if the

individual was able to procure a corporate account elsewhere, and therefore suffered

no actual damage? What of the Jewish applicant who does not have a “Jewish

sounding name” or a “Jewish accent”? We are not even certain what a “Jewish

sounding name” or a “Jewish accent” is. But apparently, if an individual plaintiff did

not have one or the other, then there is no way that Avis could have identified the

plaintiff as Jewish (absent some other self-identification initiative on the part of the

plaintiff – there is no allegation that Avis ever actually asked anyone if they were

Jewish). Should plaintiffs without a “Jewish sounding name” or a “Jewish accent,”

therefore, be compensated?       All of this goes to demonstrate the profoundly

individualistic nature of each plaintiff’s claim for damages, and the complete lack of

judicial economy in certifying this case as a class action.


                                          26
                                                  IV.

        Counsel for the plaintiffs and amici predict that a denial of class certification

in this case will mean the end of all disparate treatment class actions in the Eleventh

Circuit.21 In response to this dire prediction, we find it appropriate to note, in

conclusion, what this case is not about. This is not a case alleging employment

discrimination. Nor is it a case only involving claims for injunctive and declaratory

relief. This is a case in which plaintiffs have sought to represent a class of

“thousands” of Jewish plaintiffs who purportedly reside throughout the United States,

and who, plaintiffs allege, were all either turned down for a corporate account, given

a less advantageous account, or had their account terminated because the defendant

discovered their ethnic identity through its practice of monitoring customer calls to

identify callers with a “Jewish sounding name” or “Jewish accent.” Every member

   21
       At oral argument, counsel for the plaintiffs claimed that a decision by this court to decertify
the class in the instant case under Jackson would “eviscerate more than 100 years of civil rights
cases.” Doubtless, counsel was warning against a return to the Supreme Court’s infamous decision
to uphold the doctrine of “separate but equal” in Plessy v. Ferguson, 

, 

,

(1896). We are mystified as to how our decision to require conformance with the
requirements of Federal Rule of Civil Procedure 23 could possibly be equated with the now
repudiated Plessy decision. Given that individual plaintiffs may be entitled to substantial
compensatory and punitive damage recoveries should they prevail, the most compelling justification
for a Rule 23(b)(3) class action – the possibility of negative value suits, see 

, 117 S. Ct. at 2246 – is absent in this case. Once one understands that the issues involved in the
instant case are predominantly case-specific in nature, it becomes clear that there is nothing to be
gained by certifying this case as a class action; nothing, that is, except the blackmail value of a class
certification that can aid the plaintiffs in coercing the defendant into a settlement.

                                                   27
of the putative class seeks compensatory and punitive damages. The idea that proof

of a policy or practice of discrimination could establish that every member of the class

is entitled to such damages is, given the substantive elements of the underlying cause

of action, untenable. Similarly, given that every member of the class will have to

prove actual damage in order to receive compensation for their loss, the policy or

practice issue cannot possibly predominate over all the other issues in the case that are

necessarily capable of only individualized resolution.

      Our decision today, therefore, does not represent the end of the disparate

treatment class action in the Eleventh Circuit. Today we merely recognize, and not

for the first time, that Rule 23 imposes certain requirements on civil rights class

actions, just as it does on any other kind of class action. See 

,

102 S. Ct. at 2369-70. In the future, to determine whether class action status is

appropriate, parties should look to the substantive law relating to the cause of action

that is common to each class member, including whether the substantive law supports

a “pattern or practice” theory of individual recovery, as well as to the type of relief

sought and whether that relief is capable of class-wide resolution or is necessarily

individualized.



                                           V.


                                           28
      For the foregoing reasons, we find that the district court abused its discretion

in certifying a class under Rule 23(b)(3). We REVERSE the district court’s class

certification decision, and REMAND for further proceedings not inconsistent with this

opinion.

      SO ORDERED.




                                         29