REPORT AND RECOMMENDATION

MARY PAT THYNGE, Magistrate Judge.

I. Background

A. Procedural Posture1

This action was initiated on May 20, 2010, via a pro se complaint2 filed by Collette Jacques-Scott ("plaintiff") against Sears Holding Corp. and Sears, Roebuck and Co. ("defendants"). The complaint alleged (1) sex discrimination, (2) race discrimination, (3) hostile work environment, (4) retaliation, (5) slander, (6) libel, (7) breach of the covenant of good faith and fair dealing, and (8) violation of § 11(c)(2) of the Occupational Safety and Health Act ("OSHA").

On September 29, 2010, defendants filed a motion to dismiss.3 On March 22, 2011, this court issued a report and recommendation to grant defendants' motion with respect to libel and slander, breach of the covenant of good faith and violation of § 11(c)(2) of OSHA.4 On August 8, 2011, the Honorable Leonard P. Stark adopted the March 22, 2011 report and recommendation,5 leaving only the Title VII claims of gender and race discrimination, hostile work environment, and retaliation.6 Presently under consideration is defendants' motion for summary judgement on these claims.7

B. Factual Background

Plaintiff began employment with defendants as a loss prevention manager on January 28, 2008.8 Defendants' employees, Michael Filippone ("Filippone"), district loss prevention manager, and David Elzey ("Elzey"), store manager, hired plaintiff.9 Her primary work site was the Sear's retail store at the Dover Mall in Dover, Delaware.10 Plaintiff was discharged on June 11, 2008.11

Her complaint and answering brief12 outline events which allegedly describe discrimination and a hostile work environment.13 Plaintiff first describes the relationship of Charles Thompson ("Thompson"), multi-unit loss prevention coach, with another employee, Sammantha, when he was a loss prevention coach.14 Plaintiff states that instead of training her, Thompson would "bypass the training and set the closed circuit television ("CCTV") cameras on Sammantha[`s] post and observe her all day,"15 which is "a complete violation of Policy" which should have resulted in both parties being terminated.16 Instead, Sammantha was terminated and Thompson was transferred with higher pay."17 After Thompson was transferred, Sammantha was rehired.18

Plaintiff claims Thompson also sexually harassed a loss prevention associate, Leah, at defendants' Annapolis store. While at the Annapolis store for training, she states Thompson would watch Leah, and comment "about her appearance as being sexy and shapely" to plaintiff.19 Plaintiff told Thompson to stop his comments since she was there for training, "not to watch or [hear] about [Leah]."20 Plaintiff reported Thompson's behavior to district loss prevention coach, Filippone.21 She asserts she "was under attack by defendants [and Thompson] when she refused to fire a [loss prevention associate, William Skibicki ("Skibicki"),] because [Skibicki] heard about Leah's sexual harassment claim from another [loss prevention associate/loss prevention coach] located in another Easter District Store."22

Plaintiff claims despite that all female loss prevention associates, including herself, had completed the required Training Courses for Certification, they were denied certification,23 while, all males were certified after completing the required training.24 Because women were not certified, they were denied the associated increase in pay from certification.25

Plaintiff claims she suffered verbal abuse by John Bachus ("Bachus"), a black male, who was lead manager of merchandise pick-up/receiving, and by Tom Lyon ("Lyon"), a white male, lead manager of lawn/gardens. She contends male associates were rarely sanctioned for offensive behavior towards females associates."26 Finally, she argues she was disciplined for conduct for which male associates were not,27 generally claiming female employees were subject to "meritless charges for [the] sole purpose of justifying sanctions, [and] . . . on charges for conduct for which men associates are not brought up on . . ."28

Plaintiff also describes an encounter with Cindy Dayton ("Dayton"), a white female operation coach for the Salisbury, Maryland store, who "removed Plaintiff from inventory to an isolated and designated area away from the inventory process"29 allegedly because of her race. Plaintiff had been assigned to observe the inventory process at defendants' Salisbury store on March 9, 2008.30 She claims she did not receive the email to report to the Salisbury store because the Dover stores computers "were not acting right."31 Filippone contacted her at the Dover store, and inquired as to why she failed to appear at the Salisbury store.32 After a brief conversation, it was decided plaintiff would report to the Salisbury store the next day.33 When she reported on March 10, 2008, she was instructed to observe the inventory process, including the people involved, because an outside agency was assisting with the inventory.34

At some point, plaintiff and Dayton got into a verbal altercation.35 According to plaintiff, Dayton asked plaintiff to follow her to the receiving area,36 and directed plaintiff to sit at a table and monitor the inventory via a closed circuit television.37 When plaintiff inquired whether this was the standard procedure for loss prevention managers during inventory, Dayton started yelling at plaintiff,38 and then left. Thereafter, Filippone called plaintiff, and yelled at her to leave the store.39 Plaintiff relates Filippone said "I want you out of the building, you could put your keys on the desk when you get back to your building and leave, your [store coach] does not even want you in your own building."40 While returning to the Dover store, Filippone contacted plaintiff again, and told her to return to work the next day. Despite plaintiff asking Filippone to review the CCTV tapes,41 he refused.42 Plaintiff maintains the conduct of Dayton and Filipone constitutes discrimination because:

Thompson in which he stated: "you can go this alone if you want, but if you want my help, then humble yourself just enough, learn and move forward."44 Another incident described in her deposition was a comment by Lyon, "[w]ell, we want Charles back because it's better if a man is here."45 In an undated email, plaintiff wrote to Thompson claiming Lyon yelled at her, called her stupid, and questioned her work.46 Plaintiff also accuses Bachus, who allegedly stated that since she was female, "[w]e don't have to listen to you. You don't even have your certification."47 In another undated email sent to esmit96@searshc.com, plaintiff describes Bachus' tone of voice as aggressive constituting a pattern of disrepect.48

Plaintiff describes other incidents of alleged discrimination because she tried to enforce defendants' procedures, for example, the "Cash and Pick up Procedures."49 Thompson trained plaintiff to "escort a Manager to pickup a cash and [have loss prevention] . . . sign the bag that they were present,"50 which she felt conflicted with defendants' written procedure, and so advised Thompson.51 Thompson subsequently sent plaintiff a series of emails regarding the cash pick procedures,52 which she claims were discriminatory because he acted like she was trying to change the rules.53 She also maintains Thompson's behavior was discriminatory

During her deposition, plaintiff identified other purportedly discriminatory emails, including one from Thompson which stated:

According to plaintiff, Thompson's comment is discriminatory because by using the term "done here," he was "saying because I am a female worker in [Thompson's] position that [he] worked that I am suppose to go along with this men program?"56 In another example, plaintiff reports Thompson advised her to "wing it" when doing audits and he indicated that "he doesn't put the truth."57 She argues Thompson's training was discriminatory since his approach was contrary to defendants' procedures.58

According to plaintiff, Thompson reported her to Filippone for questioning procedures.59 She claims she contacted human resources after Filippone threatened to fire her.60 She also maintains because of her complaint to human resources, of which Filippone was aware, he canceled the next loss prevention coaches' meeting, and "set up numerous task [sic] for Plaintiff to complete to delay the faxed copy of the complaint to human resources in a timely fashion."61

On or about April 18, 2008, Filippone's supervisor, Adam Ostrowsky ("Ostrowsky"), divisional loss prevention manager, was notified by human resources of plaintiff's complaint.62 Ostrowsky began his investigation four days later on April 22, 2008,63 by interviewing Filippone, who denied any discrimination towards plaintiff,64 as well as interviewing plaintiff.65 According to Ostrowsky, plaintiff agreed to provide a written statement of the alleged discriminatory conduct.66 About a week later on April 28, 2008, Ostrowsky forwarded a letter to remind plaintiff to provide a written statement.67 On April 29, 2008, he told plaintiff that "we take complaints of discrimination very seriously . . . [and wanted to] ensure that the appropriate actions are taken."68 On May 5, 2008, plaintiff provided her statement to Ostrowsky,69 who also obtained written statements from P.J. Glordeno, a loss prevention coach, and Dayton.70 Based upon his investigation, Ostrowsky concluded plaintiff's claims of discrimination were unfounded.71

One of plaintiff' responsibilities during her employ with defendants was to conduct safety meetings.72 According to Filippone, in March 2008, he reminded plaintiff to input the status of the safety meeting.73 In April 2008, Filippone again reminded her to input the status of the safety meeting.74 On May 1, 2008, plaintiff told Filippone that the safety meeting was completed on April 30, 2008.75 On May 2, 2008, Thompson reviewed her safety meeting minutes.76 The minutes revealed more associates attended the meeting than as plaintiff previously indicated.77 Thompson informed Nicholas Glaze ("Glaze"), the store coach, about this discrepancy.78 Glaze consulted with human resources,79 and then conducted an investigation,80 which included interviewing two associates, Mayra Burgos and Barbara Layton, who reported only three or four associates attending the meeting.81 As a result, on May 8, 2008, Glaze convened a meeting with plaintiff, Filippone, and April Appenzeller, manager of lawn and garden.82 At this meeting, plaintiff admitted the safety meeting did not last thirty minutes as reported in her meeting minutes,83 and "not all of the associates were present at the same time, as she indicated . . ."84 Filippone requested she provide a written statement "regarding her position on the circumstances of the safety meeting."85 It was agreed plaintiff was to complete this statement within the next twenty-four hours.86

On June 11, 2008, plaintiff was terminated from employment, for failure to cooperate in the investigation, which violated defendants' code of conduct policy.87

II. Discussion

A. Standard of Review

Summary Judgment

Summary judgment is appropriate if the "movant shows that there is no genuine issue as to any material fact and the movant is entitled to a judgment as a matter of law."88 Once there has been adequate time for discovery, FED. R. CIV. P. 56(a) mandates judgment against the party who "fails to make a sufficient showing to establish the existence of an element essential to that party's case, and on which that party will bear the burden of proof at trial."89 When a party fails to make such a showing, "there can be no `genuine issue as to any material fact' since a complete failure of proof concerning an essential element of the nonmoving party's case necessarily renders all other facts immaterial."90 The moving party is therefore entitled to judgment as a matter of law because "the nonmoving party has failed to make a sufficient showing on an essential element of her case with respect to which she has the burden of proof."91 A dispute of material fact exists where "the evidence is such that a reasonable jury could return a verdict for the nonmoving party."92

The moving party bears the initial burden of identifying portions of the record which demonstrate the absence of a genuine issue of material fact.93 A party may move for summary judgment with or without supporting affidavits.94 Therefore, "the burden on the moving party may be discharged by `showing' — that is, pointing out to the district court — that there is an absence of evidence supporting the nonmoving party's case."95

If the moving party demonstrates an absence of material fact, the nonmoving party must then show "that the fact cannot be or is genuinely disputed" through appropriate evidence.96 If the nonmoving party bears the burden of proof at trial, she "must go beyond the pleadings in order to survive a motion for summary judgment,"97 and "may not rest upon the mere allegations or denials of [their] pleading[s], but must set forth specific facts showing that there is a genuine issue for trial."98 At the summary judgment stage, the court cannot "weigh the evidence and determine the truth of the matter."99 "[T]here is no issue for trial unless there is sufficient evidence favoring the nonmoving party for a jury to return a verdict for that party."100 The threshold inquiry, therefore, is "determining whether there is a need for trial-whether, in other words, there are any genuine factual issues that properly can be resolved only by a finder of fact because they may reasonably be resolved in favor of either party."101

Pro Se Litigant

In analyzing this motion, the court is mindful of the more liberal approach afforded pro se litigants; however, pro se litigants are required to follow rules of procedure and substantive law.102 Thus, a pro se plaintiff "cannot manufacture a genuine issue of material fact merely by making assertions in its legal memoranda."103 Nor can "[a] plaintiff . . . rely upon `unsupported assertions, speculation, or conclusory allegations to avoid a motion for summary judgment.'"104

B. Analysis

The McDonnell Douglas Standard

Claims of racial and gender discrimination and retaliation are analyzed under the three stage burden shifting framework established by the United States Supreme Court in McDonnell Douglas v. Green.105

In the first stage, a plaintiff must establish a prima facie case of discrimination. If a plaintiff establishes a prima facie case, then the burden shifts in the second stage to the defendant to "articulate some legitimate, nondiscriminatory reason for the employee's rejection."106 Lastly, "should the defendant carry this burden, the plaintiff must have an opportunity to prove by a preponderance of the evidence that the legitimate reasons offered by the defendant were not its true reasons, but a pretext for discrimination."107 In order to survive summary judgment, a plaintiff must "either (i) discredit[ ] the [defendant's] proffered reasons . . ., or (ii) adduc[e] evidence . . . that discrimination was more likely than not a motivating or determinative cause of the adverse employment action."108

Analysis under McDonnell Douglas of Racial and Gender Discrimination

In order to establish a prima facie case of race discrimination under Title VII, a plaintiff must show: 1) she is a member of a protected class, 2) she was qualified for the position; 3) she suffered an adverse employment action; 4) under circumstances which give rise to an inference of unlawful discrimination.109 "The elements of a prima facie case may vary depending on the facts and context of the particular situation."110

Defendants argue plaintiff failed to establish a prima facie case because she was not qualified, and there is no evidence that her termination occurred under circumstances that give to rise to an inference of unlawful discrimination. Plaintiff avers in opposite.

Defendants' position on plaintiff's lack of qualifications is merely "because she has not set forth any evidence that she was qualified for the position of loss prevention manager with Sears."111 Beyond this bald comment, they fail to further elucidate, and explain why her prior training and experience was insufficient for the position for which she was hired. That defendants hired her for the loss prevention position suggests they initially felt she was qualified.

Plaintiff has shown she was qualified to be a loss prevention manager, as evidenced by her twenty-two years of service as an officer of the City of New York,112 and her training in conflict resolution, use of force, report writing, including disciplinary "injury, infractions, Interpersonal Personal Communications Skills, Fire Safety, Chemical Agents, Counts of Mass Production of Sentence, Detainees and Parolees inmates, Arrests, Discharges, Close Circuit Television, Computer Inputs and Discharges."113 Absent any logical explanation by defendants regarding why plaintiff was not qualified for the position, the court finds she has present adequate evidence of possessing the required background, training and experience for the position for which she was hired.

Defendants further contend plaintiff fails to proffer "any evidence that gives rise to an inference of unlawful discrimination,"114 relying on Jones v. Sch. Dist. of Philadelphia115 and Cannon v. Correctional Med. Serv.,116 since her only evidence is her allegations and deposition testimony, which are insufficient to support her claims of discrimination.117 In her answering brief, plaintiff responds by re-hashing the allegations contained in her complaint and described during her deposition.118

After review the record and the parties' submissions, plaintiff is unable to establish the fourth prong of a prima facie case for race or gender discrimination, that is, there is no evidence of discrimination that would allow a jury to infer her termination was due to her race or gender. Her sole evidence are allegations in her complaint, which she reiterates in her brief. The Third Circuit, in Solomon v. Soc. of Auto. Engineers, has rejected such statements as insufficient to establish a prima facie case of discrimination, by holding that "a plaintiff cannot rely on unsupported assertions, speculations, or conclusory allegations to avoid a motion for summary judgment."119

The bases for her claims of race and gender discrimination are scattershot and illogical. A number of situations where she alleges discrimination have no relationship to gender or race, for example, her disagreement with Thompson regarding cash pick up procedures, which she baldly claims as discriminatory merely because Thompson was "acting like" plaintiff was trying to change the rules.120 Another example on which she relies were Thompson's comments to "humble herself," and to "learn and move forward."121

Plaintiff also contends several events were discriminatory because others were not following proper procedures.122 The procedures concerned security keys, safety light procedures, bypassing loss prevention standards, and fire safety violations.

Plaintiff's lack of evidence of unlawful discrimination continues where she claims Thompson's relationship with another associate as discriminatory.123 She fails to proffer, however, any evidence demonstrating how she either suffered an adverse employment action because of this relationship, or why Thompson's conduct was discriminatory toward her. Although the associate was discharged, plaintiff presents no evidence, beyond her unsupported assumption, as to why that associate was terminated. To the extent the associate's termination is somehow related to plaintiff's firing, the purported connection is, at best, tenuous.

Plaintiff contends that she and four other females in her department were denied certification after completing the required training modules.124 However, in an email to Filippone, she admits discussing computer problems with human resources which prevented completion of the training modules.125 This email demonstrates computer difficulties as the reason certifications were not timely completed. Although plaintiff lists employee courses she completed, she does not address the requirements necessary to be certified.126 Instead, she merely alleges, absent any evidentiary basis, that she was discriminated against because she was not certified.127

Plaintiff additionally claims she was isolated from the inventory process at the Salisbury store because of her race. No evidence has been produced supporting this bald statement. Dayton confirms the Salisbury store was short staffed during inventory, and asked plaintiff to assist "by monitoring and recording all merchandise that left the stockroom."128 When specifically questioned about any job impact as a result of the Salisbury store incident at deposition,129 plaintiff responded she was disrespected130 because Filippone refused to review the CCTV tapes of her interaction with Dayton, and Dayton required her sit at a desk and monitor inventory.131

Plaintiff also describes two incidents where coworkers spoke negatively towards her. In an undated email plaintiff directed to Thompson, she describes Lyon telling her to "shut up" when she asked his assistance in locking up tractors.132 The second incident, described in her deposition, is when Bachus, allegedly commented "[y]ou are a female. We don't have to listen to you. You don't even have your certification."133 Her support for this remark is an email she forwarded to esmit96@searshc.com, wherein she states Bachus's "aggression in the tone of his voice has become a pattern of disrespect. He refuses to remove merchandise from areas . . ."134 Such isolated incidents of purported discrimination do not meet the requirements under Title VII. The Supreme Court has clearly stated that Title VII is not a "general civility code,"135 and Title VII "does not mandate a happy workplace."136

Since plaintiff's allegations and deposition testimony are mere speculation, uncorroborated regarding circumstances surrounding her with termination as the sole basis for discrimination, she fails to establish a prima facie case for gender and race discrimination.

Since plaintiff never satisfied her burden under the first prong of the McDonnell Douglas framework, the burden never shifted to defendants to state a non-discriminatory reason for her termination. Assuming plaintiff satisfied her initial burden, she fails to meet the third prong of the analysis because there is no evidence that defendants' proffered reasons were a pretext for discrimination

Defendants' bases for plaintiff's termination are she was uncooperative, lacked teamwork and communication skills, refused to follow directions, failed to conduct a safety meeting, and fraudulently submitted paperwork.137 As noted herein, it is incumbent on plaintiff to either discredit defendants' proffered reasons or produce evidence that the motivation for her termination was discriminatory. She fails to demonstrate either.138 In particular, she does not refute that her terminated was for any other reason than those proffered by defendants. In her deposition, plaintiff testified that Glaze contacted her and advised she was being terminated "because [she] didn't complete the investigation . . ."139 Plaintiff does not refute this statement.

Because plaintiff is unable to show that her termination was pretextual, she does not satisfy her burden under the third stage of the McDonnell Douglas framework

Therefore, defendants motion for summary judgment is granted with respect to race and gender discrimination under Title VII.

McDonnell Douglas Analysis of Retaliation under Title VII

Retaliation under Title VII employs the prevoiously mentioned three prongs of the McDonnell Douglas analysis for race and gender discrimination.140 Retaliation under Title VII:

For a plaintiff to demonstrate a prima facie case of retaliation, she must initially establish she engaged in a protected activity. Under Title VII, a protected activity is when an employee opposes an unlawful gender discrimination practice under Title VII or "[the employee] has made a charge, testified, assisted, or participated in any manner in an investigation, proceeding, or hearing under [42 U.S.C. § 2000e-3(a)]."143 "Whether the employee opposes or participates in a proceeding against the employer's activity, the employee must hold an objectively reasonable belief, in good faith, that the activity they oppose is unlawful under Title VII."144 Stated differently, "if no reasonable person could have believed that the underlying incident complained about constituted unlawful discrimination, then the complaint is not protected."145

In the present case, plaintiff states the protected activity was reporting alleged discrimination to human resources and other managers.146 As previously decided, the activities complained did not constitute unlawful discrimination because they primarily concerned: 1) others not following work related procedures; 2) actions concerning third parties, Thompson and his relationships; and 3) subjectively viewing every comment made to her as being discriminatory.

There is no objective basis that the prior discussed behavior constitutes discrimination under Title VII, and therefore, plaintiff is unable to establish a prima facie case of retaliation. She offers no evidence, other than her unsupported subjective testimony, to support the claim that the underlying activities complained operate as discrimination.

Alternatively, assuming plaintiff met the initial prong for the prima facie analysis of retaliation, she has not shown defendants' reasons for her termination are pretextual, in light of her total lack of evidence in this regard.147 Therefore, because plaintiff is unable to carry her burden under the McDonnell Douglas framework, summary judgment is granted for defendants on the claim of retaliation.

Hostile Work Environment

For a hostile work environment action, "a plaintiff must establish `by the totality of the circumstances, the existence of a hostile or abusive working environment which is severe enough to affect the psychological stability of a minority employee.'"148 An environment is "`sufficiently severe or pervasive [when it] alter[s] the conditions of [the plaintiff's] employment and create[s] an abusive working environment.'"149

For a hostile work environment claim, a plaintiff must establish five elements: 1) she suffered intentional discrimination because of her gender or race; 2) the discrimination was severe or pervasive; 3) the discrimination detrimentally affected the plaintiff; 4) the discrimination would detrimentally affect a reasonable person in like circumstances; and 5) the existence of respondent superior liability.150

The Supreme Court has clearly stated Title VII does not operated as a "general civility code,"151 nor "mandate a happy workplace."152 "[S]imple teasing, offhand comments, [ ] isolated incidents (unless extremely serious),"153 "[o]ccasional insults, . . . or episodic instances of ridicule are not enough; they do not `permeate' the workplace and change the very nature of the plaintiff's employment."154

The only conduct relevant to a claim of hostile work environment are the comment by Lyon wanting Thompson back "because it's better if a man is here;"155 plaintiff's accusation in an undated email to Thompson stating Lyon yelled at her, called her stupid, and questioned her work;156 the Bachus remarks suggesting because plaintiff is female and does not have her certificate, he could ignore her;157 and plaintiff's undated email sent to esmit96@searshc.com attributing an aggressive tone by Bachus as evidencing pattern of disrespect.158

"Conduct that is not severe or pervasive enough to create an objectively hostile or abusive work environment — an environment that a reasonable person would find hostile or abusive — is beyond Title VII's purview."159 The behavior described by plaintiff are isolated incidents. She has not produced any other evidence, other than her subjective belief, to cause a reasonable person to find her work environment hostile or abusive. Further, two of the incidents on which plaintiff relies, that is, Lyon yelling and calling her stupid and a purportedly aggressive tone of voice by Bachus, are not remotely related to either gender or race.

These four relatively minor and episodic incidents are insufficient to demonstrate a hostile work environment claim, and as a result, judgment in favor of defendants is entered on this claim.

IV. Order and Recommended Disposition

IT IS RECOMMENDED that defendants' motion for summary judgment (D.I. 68) be GRANTED.

IT IS FURTHER RECOMMENDED plaintiff's motion for an extension (D.I. 79) in violation of the Memorandum Order of December 28, 2012 (D.I. 78) is denied as MOOT.

Pursuant to 28 U.S.C. § 636(b)(1)(B), FED. R. CIV. P. 72 (b)(1), and D. DEL. LR 72.1, any objections to the Report and Recommendation shall be filed within fourteen (14) days limited to ten (10) pages after being served with the same. Any response shall be limited to ten (10) pages.160

The parties are directed to the Court's Standing Order in Pro Se Matters for Objections Filed under FED. R. CIV. P. 72 dated November 16, 2009, a copy of which is found on the Court's website (www.ded.uscourts.gov.)

A copy of the Report and Recommendation and this Order was mailed to Collette Jacques-Scott on June 13, 2012.