Florida Department of Agriculture & Consumer Services CHARLES H. BRONSON, Commissioner The Capitol ® Tallahassee, FL 32399-0800 August 10, 2007 VIA UPS GROUND: All My Sons Moving & Storage b T . | (OT Case No: 0706-17294 of Bradenton, Inc Agency Clerk Ref: A50740 Mrs. Betty Peterson, President 7455 16" Street East Bldg A Suite 109 Sarasota, FL 34243 SUBJECT: Administrative Complaint Dear Mrs. Peterson: INVESTIGATIVE RESULTS zal S- 190 we ; ae) An investigation was conducted by the Department of Agriculture and Consumer Services (“Department”). As a result of the investigation, the Department found the following violation: §507.05 (5) Florida Statutes, Before providing any moving or accessorial services, a contract and estimate must be provided to a prospective shipper in writing, must be signed and dated by the shipper and the mover, and must include: An itemized breakdown and description and total of all cost and services for transportation and accessorial services to be provided during a move or storage of household goods.. The facts that support this allegation are as Jollows: All My Sons Moving & Storage of Bradenton, Inc. provided customers with contracts prior to the move that did not include the total cost and itemization of services and costs, but included a “do not exceed” price in the balance due (multiple other contracts were found conducted in the same fashion). The business wrote in the total cost once the move was completed and total hours calculated. §507.07 (6) (a) Florida Statutes, include in any contract any provision purporting to waive or limit any right or benefit provided to shippers under this act. The Jacis supporting the allegations are as follows: On multiple dates, All My Sons Moving & Storage of Bradenton, Inc. conducted intrastate moves that required consumers to sign an estimate/contract that contained the provisions purporting to waive or limit rights or benefits provided to the shipper within AMS’ Terms and Conditions. SETTLEMENT At this time the Department is willing to settle this matter as follows: All My Sons Moving & Storage of Bradenton, Inc., shall, within 21 days of the receipt of this letter, pay an administrative fine of Five Thousand Dollars ($5,000.00); Monies should be submitied in the form of certified check or money order made out to the Department of Agriculture and Consumer Services, 4AW867 All My Sons Moving & Storage of Bradenton, Inc Case No: 0706-17294 Page Two If this settlement is acceptable, please indicate your acceptance by signing the Settlement Agreement and return the signed Settlement Agreement along with your payment and all other documents required for settlement in the enclosed envelope within twenty-one (21) days of receipt of this letter. Acceptance of this settlement and the timely return to the Department of all settlement documents will conclude this matter. ADMINISTRATIVE HEARING AVAILABLE If you wish to contest the Depariment’s findings, you have the right to request an administrative hearing to be conducted in accordance with Sections 120.569 and 120.57, Florida Statutes, to be represented by counsel or other qualified representative, to present evidence and argument, to call and cross-examine witnesses, and to have subpoena and subpoena duces tecum issued on your behalf if a hearing is requested. Your request for hearing must contain your name and address for purposes of service, a statement requesting either a hearing involving disputed issues of material fact or a hearing not involving disputed issues of material fact, and a reference to this administrative complaint. If you request a hearing the offer of settlement is withdrawn and you may receive a more severe penalty, DEADLINE TO REQUEST AN ADMINISTRATIVE HEARING Your request for a hearing must be received within twenty-one (21) days of receipt of this letter. . FAILURE TO SETTLE OR REQUEST AN ADMINISTRATIVE HEARIN G If you fail to settle or fail to request an administrative hearing within the twenty-one (21) day deadline, you waive your right to a hearing and the Department may enter a Final Order revoking your registration and imposing up to the maximum penalties as authorized by Florida law. The Department will also forward this information to the appropriate State Attorney’s Office for criminal prosecution. FURTHER INFORMATION If you wish to discuss this matter, please contact Investigator Cochran, at 813-901-1001 AUG 10, 2007 ACT WT 1.0LBS 4PK 1 SERVICE GNOCON BILL WT 1 Las . F TRACKINGH 12498874263196212 ALL CURRENCY usp Sincerely, PROGRAN CODE: IN CODE: 7 ‘ ORG CHARLES H. BRONSON HANDLING CHARGE 0,00 . REFERENCE RATE CHARGES: SERVICE 4.27 USD COMMISSIONER OF AGRICULTURE OV: 0.08 COD 8.20 RS 0.00 : . pC 2.25 HznT 2.00 SD 0.00 Y . he ; AH 0.00 NIFY 9.00 SP 0.00 ' , eyes of 4 TOT REF CHG 6.52 REF+HANDLING 6.52 F Arey “VA d MA Gary Singleton, Chief Bureau of Mediation and Enforcement reel vo ye Beene eee a mt se Enclosures: Copy of Statutes/Registration Form Notice of Rights Florida Department of Agriculture & Consumer Services .... CHARLES H. BRONSON, Commissioner FILED The Capitol © Tallahassee, FL 32399-0800 be 1007 OCT 5 A I: 29 _ August 10, 2007 . 2 Ivision oe SETTLEMENT AGREEMENT Hee [RAT VE All My Sons Moving & Storage Case No: 0706-17294 of Bradenton, Inc Mrs. Betty Peterson, President 7455 16" Street East Bldg A Suite 109 Sarasota, FL 34243 Agency Clerk Ref: A50740 I hereby agree to settle the violations stated in the Administrative Complaint dated August 10, 2007, as follows (check one): Tagree to pay the fine of $5,000.00, and to hereafter comply with all laws contained in the Florida Household Moving Services Statute. T agree to pay the administrative fine of $5,000.00 and immediately cease doing business as an intrastate mover of household goods in Florida. I further agree that if I fail to comply with the terms of this settlement the Department will enter a Final Order imposing the maximum penalties authorized by Florida law, and may seek additional remedies in court. Name (please print) Legal Name of Business Signature Date Title Telephone ATTACH ALL ITEMS REQUIRED FOR SETTLEMENT. RETURN ADDRESS: Household Moving Services Org Code: 42100713000 A2 Object Code: 012052 ($5,000.00) Agency Clerk Number: A50740 Department of Agriculture & Consumer Services Post Office Box 6700 Tallahassee, Florida 32399-6700 Org Code: 42100613000:A2 Object Code: 001022 . QC) DIN: Case Name: All My Sons Moving & Storage of Bradenton, Inc ym Agency Clerk No:A50740 DOCS Investigation Case No:0706-17294 % & ‘ sn FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES s ; ; ASG, “>. NOTICE OF RIGHTS AND HEARING REQUEST FORM “ “4 S75 o. 7) (pursuant to Chapter 120, Florida Statutes) Ndi ‘ You may request a hearing where you do not dispute the facts (Informal Hearing) or a hearing to dispute the facts (Formal Hearing), Your choice must be made within twenty-one (21) days. Failure to comply with the twenty-one (21) day deadline may result in a default being entered against you, Mediation pursuant to Chapter 120, Florida Statutes is not available, INFORMAL HEARING If you do not dispute or wish to contest the facts in the administrative complaint, but wish to object to the agency action, i.e. the application of the law to the facts or the proposed penalty, you should choose this option. An informal hearing is an informal proceeding before the Department whereby you will have the opportunity to be represented by counsel, to present written or oral evidence in opposition to the Department's proposed action, or to present a written statement challenging the grounds upon which the Department is justifying its actions, You will have the Opportunity to discuss settlement at the informal hearing. FORMAL HEARING If you dispute the facts in the administrative complaint you should choose a formal hearing, Formal hearings are like non-jury trials, and are held before an administrative law judge. At a formal hearing, you will have the opportunity to be represented by counsel, to present evidence and argument on allt issues involved, to conduct cross-examination and submit rebuttal evidence, to submit proposed findings of facts and orders, and to file exceptions to the administrative law judge’s recommended order. If you choose a formal hearing, the Division will refer your file to the Department’s legal staff for handling. Please note that the administrative complaint may be amended to increase the violations or the proposed penalty, Your case will then be forwarded to the Division of Administrative Hearings for assignment of an administrative law judge. You will ordinarily be required to appear in person, HEARING SELECTION Please check whether you want an informal or formal hearing, and fill out the information on the reverse side of this form. [] INFORMAL HEARING REQUESTED, For your informal hearing, please check: | wish to appear in person and submit documents at or before the hearing, £] 1 wish to participate by telephone conference and submit documents prior to the hearing date. [] 1 wish only to submit a written statement. (NOTE: Any documents not received Prior to the hearing will not be considered} 0] FORMAL HEARING REQUESTED. Case Name: All My Sons Moving & Storage of Bradenton, Inc Z, Agency Clerk No:A50740 DOCS Investigation Case No:0706-17294 = o> Sri, ~S ~ HEARING INFORMATION REQUEST Gig Lys é : . . Meh s iG an 4: Please type or print the information requested. ny, apy . > > Apa Name: Telephone / ko Address: Business Name:, Telephone Business Address: Name of Legal Counse! or Representative: Address: Telephone Please state how your substantial interests will be affected by the Department’s determination. Please state when and how you received your notice of the Department’s administrative complaint or decision, Give a concise statement of the ultimate facts alleged, including the specific facts you contend warrant reversal or modification of the Department's proposed action. Give a statement of the specific rules or statutes you contend requires reversal or modification of the Department’s proposed actions. Please describe briefly the relief you are seeking and what action do you propose to have the Department take with respect to the Department’s proposed action. FOR A FORMAL HEARING- List all disputed issues of material facts and if none so indicate. Date Signature for Individual Signature for Corporation and Title (ie, President, VP, Sec, Treas,) eee Date: RETURN ADDRESS Department of Agriculture & Consumer Services Office of Investigations Terry L, Rhodes Building 2005 Apalachee Parkway, Room 122 Tallahassee, Florida 32399-6500 ATTN: Jeremy Cochran, Investigator Office: (813) 901-1001 . FAX: (850) 410-3801

Docket for Case No: 07-004607