Petitioner: DEPARTMENT OF FINANCIAL SERVICES, DIVISION OF FUNERAL, CEMETERY, AND CONSUMER SERVICES
Respondent: RANDY STRAGHN
Judges: JOHN G. VAN LANINGHAM
Agency: Department of Financial Services
Locations: West Palm Beach, Florida
Filed: Jun. 28, 2016
Status: Closed
Settled and/or Dismissed prior to entry of RO/FO on Tuesday, July 26, 2016.
Latest Update: Dec. 24, 2024
FILED
MAY 19 2016
Docketed by. CHIEF FINANCIAL OFFICER
JEFF ATWATER
STATE OF FLORIDA
IN THE MATTER OF:
RANDY D. STRAGHN CASE NO.: 184682-16-FC
(License Number: F046685)
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ADMINISTRATIVE COMPLAINT
The Department of Financial Services, Division of Funeral, Cemetery, and Consumer
Services (“Department”), files this Administrative Complaint before the Board of Funeral,
Cemetery, and Consumer Services (“Board”) against Randy D. Straghn (“Respondent”) and
alleges:
ALLEGATIONS
1. The Department and Board have jurisdiction over Respondent’s license and the
subject matter of this proceeding pursuant to section 20.121 and chapter 497, Florida Statutes
(2015).
2. At all times material to this complaint, Respondent was licensed as a funeral
director and embalmer, having been issued license number F046685 (“License”).
3. At all times material to this complaint, Respondent was the funeral director in
charge (“FDIC”) of Straghn & Son Tri-City (“Straghn & Son”), a licensed funeral establishment
operating under license number F0407872.
4. At all times material to this complaint, Straghn & Son was located at 26 SW 5h
Avenue, Delray Beach, Florida 33444.
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5. Section 497.380(7), Florida Statutes, provides, inter alia, that the FDIC of a
funeral establishment is responsible for ensuring that the facility, its operation, and all persons
employed in the facility comply with all applicable state and federal laws and rules.
6. Rule 69K-21.007(3), Florida Administrative Code, provides, inter alia, that the
full-time FDIC of a funeral establishment shall be responsible for making sure the funeral
establishment and all persons employed in the establishment comply with all applicable laws and
tules of the Board.
7. On or about September 16, 2015, Department Investigator Miriam DelValle
conducted a routine inspection of Straghn and Son, pursuant to section 497.380(10), Florida
Statutes, and Rule 69K -21.002, Florida Administrative Code.
8. The inspection revealed that Respondent’s displayed license had no photograph
affixed to it.
9. The inspection revealed that Straghn & Son failed to maintain monthly Bodies
Handled reports from March 1, 2015, through the date of the investigation.
10. The inspection revealed that Straghn & Son failed to display the name of its full-
time FDIC at the public entrance of the establishment.
11. During the inspection, Respondent was unable to produce a printed or typewritten
list specifying the range of retail prices for burial rights, burial or funeral merchandise, or burial
or funeral services and admitted that the establishment used a statement of goods and services
rather than a general price list.
12. The inspection revealed that Straghn & Son failed to adopt and implement
standards for the proper investigation and resolution of claims and complaints it received relating
to its activities regulated by chapter 497.
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COUNT I
13. Petitioner realleges and incorporates by reference the allegations set forth in
paragraphs one through eight as if fully set forth herein.
14. Section 497.380(15), Florida Statutes, provides as follows:
(a) A funeral establishment and each funeral director and, if applicable,
embalmer employed at the establishment must display their current licenses in a
conspicuous place within the establishment in such a manner as to make the
licenses visible to the public and to facilitate inspection by the licensing authority.
(b) Each licensee shall permanently affix a photograph taken of the licensee
within the previous 6 years to each displayed license issued to that licensee as a
funeral director or embalmer.
15. Rule 69K-21.005(4), Florida Administrative Code, provides “{t]he photograph
attached to the license pursuant to Sections 497.380(15) ..., F.S., shall be approximately two
inches by two inches, not more than 6 years old, and permanently affixed to the displayed
license.”
16. Based on the foregoing, Respondent violated section 497.380(15)(b), Florida
Statutes, and Rule 69K-21.005(4), Florida Administrative Code, by failing to permanently affix
a two-inch by two-inch photograph of himself taken within the previous six years to his
displayed license, and is therefore subject to discipline pursuant to section 497.152(1)(a), Florida
Statutes.
COUNT II
17. Petitioner realleges and incorporates by reference the allegations set forth in
paragraphs one through six and nine as if fully set forth herein.
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18. Section 497.382(1), Florida Statutes, provides as follows:
Each funeral establishment . . . shall record monthly on a form prescribed and
furnished by the licensing authority the name of the deceased and such other
information as may be required by rule with respect to each dead human body
embalmed or otherwise handled by the establishment or facility. Such forms shall
be signed monthly by the embalmer who performs the embalming, if the body 1s
embalmed, and the funeral director in charge of the establishment or facility or by
the direct disposer who disposes of the body and shall be maintained at the
business premises of the establishment or facility for inspection by division staff.
19. Rule 69K-20.001, Florida Administrative Code, provides that each funeral
establishment shall each month complete form DFS-N1-1751, “Funeral Establishment/Monthly
Report of Cases Embalmed or Bodies Handled,” Rev. 10-06, and shall retain each such
completed form in its records at its licensed business premises, for inspection by Division staff,
for 36 months after the month to which the form relates.
20. Based on the foregoing, Respondent violated section 497.382(1), Florida Statutes,
and Rule 69K-20.001, Florida Administrative Code, by failing to sign as FDIC monthly Bodies
Handled reports and by failing to ensure Straghn & Son maintained monthly Bodies Handled
reports, and is therefore subject to discipline pursuant to section 497.152(1)(a), Florida Statutes.
COUNT III
21. Petitioner realleges and incorporates by reference the allegations set forth in
paragraphs one through six and ten as if fully set forth herein.
22. Section 497.380(14), Florida Statutes, provides that “[e]ach funeral establishment
must display at the public entrance the name of the establishment and the name of the full-time
funeral director in charge.”
23. Rule 69K-21.003(8), Florida Administrative Code, provides that “[e]ach funeral
establishment shall display at the public entrance the name of the establishment and the name of
the full time funeral director in charge.”
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24. Based on the foregoing, Respondent violated section 497.380(14), Florida
Statutes, and Rule 69K-21.003(8), Florida Administrative Code, by failing to ensure Straghn &
Son displayed the name of the full time FDIC at the public entrance of the establishment and is
therefore subject to discipline pursuant to section 497.152(1)(a), Florida Statutes.
COUNT IV
25. Petitioner realleges and incorporates by reference the allegations set forth in
paragraphs one through six and eleven as if fully set forth herein.
26. Section 497.152(12)(b), Florida Statutes, provides that the following constitutes
grounds for discipline:
Failing to furnish, for retention, to anyone who inquires in person about burial
rights, burial or funeral merchandise, or burial or funeral services, before any
discussion of selection, a printed or typewritten list specifying the range of retail
prices for such rights, merchandise, or services. At a minimum, the list shall
itemize the highest and lowest priced product and service regularly offered and
shall include the name, address, and telephone number of the licensee and
statements that the customer may choose only the items the customer desires, that
the customer will be charged for only those items selected, and that there may be
other charges for other items or other services.
27. Based on the foregoing, Respondent violated section 497.152(12)(b), Florida
Statutes, by failing to ensure that Straghn & Son furnished to anyone who inquired in person a
printed or typewritten list specifying the range of retail prices for burial rights, burial or funeral
merchandise, or burial or funeral services.
COUNT V
28. Petitioner realleges and incorporates by reference the allegations set forth in
paragraphs one through six and twelve as if fully set forth herein.
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29. Section 497.152(14)(a), Florida Statutes, provides “[fJailing to adopt and
implement standards for the proper investigation and resolution of claims and complaints
received by a licensee relating to the licensee’s activities regulated by this chapter [497]” is
grounds for disciplinary action.
30. Based on the foregoing, Respondent violated section 497.152(14)(a), Florida
Statutes, by failing ensure that Straghn & Son adopted and implemented standards for the proper
investigation and resolution of claims and complaints it received relating to its activities
regulated by chapter 497.
WHEREFORE, the Department respectfully requests that the Board enter an order
imposing one or more of the following penalties on Respondent: revocation or suspension of his
license; imposition of an administrative fine not to exceed five thousand dollars ($5,000.00) for
each count or separate offense; issuance of a written reprimand; placement of his license on
probation; assessment of costs associated with the investigation and prosecution; requiring him
to make restitution; imposition of any or all penalties delineated within section 497.153(5),
Florida Statutes; and any other relief that the Board is authorized to impose pursuant to the
Florida Funeral, Cemetery, and Consumer Services Act.
D this [GV 0 May , 2016.
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Deputy Chief Financial Officer
PC Found:
PC Found By:
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NOTICE OF RIGHTS
The Licensee has the right to request a proceeding to contest this action by the Board
pursuant to sections 120.569 and 120.57, Florida Statutes (2015), and Rule 28-106, Florida
Administrative Code. The proceeding request must be in writing, signed by a representative for
the Licensee, and must be filed with the Department within twenty-one (21) days of receipt of
this notice. Completion of the attached Election of Proceeding form and/or a petition for
administrative hearing will suffice as a written request. The request must be filed with the
Department Agency Clerk, Julie Jones, Florida Department of Financial Services, 200 East
Gaines Street, Tallahassee, Florida 32399-0390. The Licensee’s written response must be
received by the Department no later than 5:00 p.m. on the twenty-first day after receipt of this
notice. Mailing the response on the twenty-first day will not preserve the right to a hearing.
FAILURE TO RESPOND IN WRITING WITHIN TWENTY-ONE (21)
DAYS OF THE RECEIPT OF THIS NOTICE WILL CONSTITUTE A
WAIVER OF THE RIGHT TO REQUEST A PROCEEDING ON THE
MATTERS ALLEGED HEREIN AND AN ORDER OF SUSPENSION OR
REVOCATION WILL BE ENTERED.
If the Licensee requests a proceeding, information must be provided that complies with
the requirements of Rule 28-106.2015, Florida Administrative Code. As noted above,
completion of the attached Election of Proceeding form conforms to these requirements.
Specifically, the response must contain:
(a) The name, address, and telephone number, and facsimile number (if any) of the
respondent (for the purpose of requesting a hearing in this matter the Licensee is the
"Respondent").
(b) The name, address, telephone number, facsimile number of the attorney or
qualified representative of the respondent (if any) upon whom service of pleadings and other
papers shall be made.
(c) A statement requesting an administrative hearing identifying those material facts
that are in dispute. If there are none, the petition must so indicate.
(d) A statement of when the respondent received notice of the administrative
complaint.
(e) A statement including the file number to the administrative complaint.
If a hearing of any type is requested the Licensee has the right to be represented by
counsel or other qualified representative at its own expense, to present evidence and argument, to
call and cross-examine witnesses, and to compel the attendance of witnesses and the production
of documents by subpoena.
If a proceeding is requested and there is no dispute of material fact, the provisions of
section 120.57(2), Florida Statutes, apply. Oral or written evidence may be submitted in
opposition to the action taken by the Board or a written statement challenging the grounds upon
which the Board has relied. While a hearing is normally not required in the absence of a dispute
of fact, if the Licensee feels that a hearing is necessary, one will be conducted in Tallahassee,
Florida, or by telephonic conference call upon request.
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However, if the Licensee disputes material facts which are the basis for the Board’s
action, an adversarial proceeding must be requested pursuant to sections 120.569 and 120.57(1),
Florida Statutes. These proceedings are held before a State Administrative Law Judge of the
Division of Administrative Hearings. Unless the majority of witnesses are located elsewhere, the
Department will request that the hearing be conducted in Tallahassee, Florida.
Failure to follow the procedure outlined with regard to the response to this notice may
result in the request being denied. All prior oral communication or correspondence in this matter
shall be considered freeform agency action, and no such oral communication or correspondence
shall operate as a valid request for an administrative proceeding. Any request for an
administrative proceeding received prior to the date of this notice shall be deemed abandoned
unless timely renewed in compliance with the guidelines as set out above.
Mediation of this matter pursuant to section 120.573, Florida Statutes, is not available.
No Department attorney will discuss this matter you or your representative during the time frame
in which you have to request a hearing.
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STATE OF FLORIDA
DEPARTMENT OF FINANCIAL SERVICES
DIVISION OF LEGAL SERVICES
IN THE MATTER OF:
RANDY D. STRAGHN CASE NO.: 184682-16-FC
(License Number: F046685)
ELECTION OF PROCEEDING
I have received and have read the Administrative Complaint filed by the Florida Department of Financial Services
("Department") against me, including the Notice of Rights contained therein, and J understand my options. I am requesting
disposition of this matter as indicated below. (CHOOSE ONE)
1f]
I do not dispute any of the Department’s factual allegations and I do not desire a hearing. I understand that by waiving
my right to a hearing, the Board of Funeral, Cemetery and Consumer Services (“Board”) may enter a final order that
adopts the Administrative Complaint and imposes the sanctions sought, including suspending or revoking my license(s)
as may be appropriate.
I do not dispute any of the Department's factual allegations and I hereby elect a proceeding to be conducted in
accordance with Sections 120.57(2) and 497.153(4)(b). Florida Statutes. In this regard, I desire to:
{) Submit a written statement and documentary evidence to the Board in lieu of a hearing; or
[] Personally attend a hearing conducted by the Board at the location of a regularly scheduled Board
meeting.
I do dispute one or more of the Department's factual allegations. 1 hereby request a hearing pursuant to Section
120.57(1), Florida Statutes, to be held before the Division of Administrative Hearings. | have attached to this election
form the information required by Rule 28-106.2015, Florida Administrative Code, as specified in subparagraph (c) of
the Notice of Rights. Specifically, 1 have identified the disputed issues of material fact in the response attached hereto.
TO PRESERVE YOUR RIGHT TO A HEARING, YOU MUST FILE YOUR RESPONSE WITH THE
DEPARTMENT OF FINANCIAL SERVICES WITHIN TWENTY-ONE (21) DAYS OF YOUR RECEIPT OF THE
ADMINISTRATIVE COMPLAINT. THE RESPONSE MUST BE RECEIVED BY THE DEPARTMENT NO LATER THAN
5:00 P.M. ON THE TWENTY-FIRST DAY AFTER YOUR RECEIPT OF THE ADMINISTRATIVE COMPLAINT.
The address for filing is: DFS Agency Clerk, Julie Jones, Florida Department of Financial Services, 612 Larson Building, 200
East Gaines Street, Tallahassee, Florida 32399-0390.
Signature Print Name
Date: Address:
Date Administrative
Complaint Received:
If you are represented by an attorney or qualified Phone No.:
representative, please attach to this election form his
or her name, address, telephone and fax numbers. Fax No.:
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CERTIFICATE OF SERVICE
I HEREBY CERTIFY that a true and correct copy of the foregoing ADMINISTRATIVE
COMPLAINT and ELECTION OF PROCEEDING FORM has been furnished by U.S. Certified
Mail, return receipt requested this ]G th day of , 2016, to: Randy D.
Straghn, Respondent, at 26 SW 5” Avenue, Delray Beach, Florida 33444-2512.
Fl 7199 9991 7032 71b8 3285
{}
Deirdre Av Farri eton ~
Assistant Genera! unsel
Division of LegaMSérvices
Florida Department of Financial Services
200 East Gaines Street
Tallahassee, Florida 32399-0333
(850) 413-4269
Deirdre.Farrington@myfloridacfo.com
Florida Bar No. 488690
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Docket for Case No: 16-003671PL
Issue Date |
Proceedings |
Aug. 18, 2016 |
Consent Order (filed in Case No. 16-003671PL).
|
Aug. 18, 2016 |
Consent Order filed.
|
Jul. 26, 2016 |
Order Closing Files and Relinquishing Jurisdiction. CASE CLOSED.
|
Jul. 25, 2016 |
Joint Motion to Relinquish Jurisdiction and Close File filed.
|
Jul. 07, 2016 |
Order of Pre-hearing Instructions.
|
Jul. 07, 2016 |
Notice of Hearing by Video Teleconference (hearing set for September 6 and 7, 2016; 1:00 p.m.; West Palm Beach and Tallahassee, FL).
|
Jul. 07, 2016 |
Order of Consolidation (DOAH Case Nos. 16-3670, and 16-3671PL).
|
Jul. 07, 2016 |
Notice of Transfer.
|
Jul. 06, 2016 |
Joint Response to Initial Order filed.
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Jun. 29, 2016 |
Initial Order.
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Jun. 28, 2016 |
Administrative Complaint filed.
|
Jun. 28, 2016 |
Answer and Affirmative Defenses to Administrative Complaint filed.
|
Jun. 28, 2016 |
Election of Proceeding filed.
|
Jun. 28, 2016 |
Agency referral filed.
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