NOT FINAL UNTIL TIME EXPIRES TO FILE REHEARING
                     MOTION AND, IF FILED, DETERMINED


                                             IN THE DISTRICT COURT OF APPEAL
                                             OF FLORIDA
                                             SECOND DISTRICT



PATTI FORTUNE and JEREMY DOMIN,    )
                                   )
           Appellants,             )
                                   )
v.                                 )                 Case No. 2D19-2209
                                   )
FIRST PROTECTIVE INSURANCE         )
COMPANY d/b/a FRONTLINE            )
INSURANCE,                         )
                                   )
           Appellee.               )
___________________________________)

Opinion filed September 4, 2020.

Appeal from the Circuit Court for Collier
County; Elizabeth V. Krier, Judge.

John H. Pelzer of Greenspoon Marder
LLP, Fort Lauderdale; and Jeremy F. Tyler
and Jonathan B. Aversano of Greyer Fuxa
Tyler Attorneys at Law, Sunrise, for
Appellants.

Jay M. Levy and Ryan L. Marks of Jay M.
Levy, P.A., Miami; and Karen D. Fultz and
Phillip J. Sheehe of Sheehe & Associates,
P.A., Miami, for Appellee.


SILBERMAN, Judge.

              Patti Fortune and Jeremy Domin (the Homeowners) filed a bad faith

action pursuant to section 624.155, Florida Statutes (2017), against First Protective
Insurance Company d/b/a Frontline Insurance (the Insurer) concerning a claim that

arose from losses caused by Hurricane Irma. The Homeowners appeal a final

summary judgment1 in favor of the Insurer which determines as a matter of law that

the Insurer cured a Civil Remedy Notice of Insurer's Violations (CRN) by invoking the

appraisal process before the CRN was filed and by paying the appraisal award more

than sixty days after the CRN was filed. Because pursuing the appraisal process

does not constitute a cure of the violations alleged, we reverse and remand for further

proceedings.

               The Homeowners' property was insured by a policy with the Insurer.

After suffering losses from Hurricane Irma on September 10, 2017, they timely filed a

claim with the Insurer. The Insurer investigated the loss and determined that after

applying the policy's deductible and depreciation, the amount of the loss was

$3,013.20. The Homeowners presented the Insurer with their public adjustor's

estimate of what they alleged were the full scope of necessary repairs.

               The Insurer then invoked the appraisal process pursuant to the policy

on December 27, 2017. Section I of the policy contains a provision that either party

may demand a mediation or appraisal of the loss if the parties "fail to agree on the

settlement regarding the loss." The policy also provides that "unless there has been

full compliance with all of the terms under Section I of this policy," the Homeowners

cannot bring an action against the Insurer.




               1The
                  trial court's order is entitled, "Order Granting Defendant's Motion
for Summary Judgment." However, the order contains words of finality, and the
Homeowners are thus appealing a final summary judgment. See Walters v. CSX
Transp., 

, 396 n.1 (Fla. 2d DCA 2001).


                                          -2-
               On January 8, 2018, the Homeowners filed a CRN alleging violations of

section 624.155(1)(b)(1) and section 626.9541(1)(i), Florida Statutes (2017). One of

those allegations was that the Insurer made a lowball offer and "flagrantly breached"

its duty to attempt in good faith to settle claims, as required by section

624.155(1)(b)(1). The Homeowners asserted that the Insurer was given the

opportunity to inspect the loss and was placed on notice of the severity of the

damage. They contended that the Insurer failed to identify the full scope of

necessary repairs that was corroborated by the public adjustor's estimate which

"dwarfed" the Insurer's estimate. The Homeowners alleged that the Insurer refused

to reassess its payment of benefits and the basis for payment and that the Insurer

"turn[ed] a blind eye and refuse[d] to properly adjust and settle the claim."

               The Insurer generally denied the allegations, claiming that it did not owe

any insurance proceeds to the Homeowners under the "insurance policy at this time."

Further, the Insurer stated that it had not committed any acts of bad faith and that it

had sought appraisal to resolve the parties' dispute as to the amount of loss. The

Insurer also asserted that it would be unable to cure any alleged violations based on

the "vague and general demands" in the CRN. The Insurer did not pay any damages

within sixty days of the filing of the CRN.

               The Homeowners' appraiser and the neutral umpire set the amount of

the loss, and an appraisal award was entered on June 1, 2018, in the total amount of

$121,516.55. On July 17, 2018, the Insurer paid the net amount owed of

$110,067.35.




                                              -3-
              On October 25, 2018, the Homeowners filed their complaint that sought

relief for insurer bad faith under section 624.155(1)(b)(1). They alleged that the

Insurer had "failed to promptly, fully, and adequately pay [the Homeowners] under the

Policy and 'low-balled' [their] damage estimate." Further, they alleged that the Insurer

had failed to pay damages within sixty days of receipt of the CRN, as section

624.155(3)(d)2 requires.

              The Insurer filed a motion to dismiss or, in the alternative, a motion for

summary judgment, to which the Homeowners filed a response in opposition. The

Insurer asserted that it "fully cured the alleged bad faith during the cure period set

forth under Florida Statutes by complying with the appraisal process, which resolved

the dispute between the parties and was agreed to by [the Homeowners] as

demonstrated in the Appraisal Award dated June 1, 2018."

              After a hearing on the Insurer's motion, the trial court determined that

the Insurer was entitled to summary judgment.3 The court's written ruling states

"[t]hat, as a matter of law, [the Insurer] cured the Civil Remedy Notice of Insurer's

Violations by its invocation of the appraisal process, in accordance with the

applicable insurance policy, before [the Homeowners'] filing of the Civil Remedy



              2In  an amendment effective July 1, 2019, this provision is now
contained in section 624.155(3)(c). See Ch. 2019-108, §§ 6, 18, Laws of Fla. Note
also that the sixty-day period begins when the notice is electronically filed, not when it
is received. See Harper v. GEICO Gen. Ins. Co., 

, 451 (Fla. 2d DCA
2019).
              3As the Homeowners note, the Insurer did not file any summary
judgment evidence contemplated by Florida Rule of Civil Procedure 1.510(c).
Rather, the Insurer appears to have relied on the allegations in the complaint and
exhibits to the complaint, arguing the issue as a motion to dismiss and asking for
summary judgment in the alternative.


                                           -4-
Notice of Insurer's Violation and by [the Insurer's] subsequent payment of the

appraisal award." The trial court denied the motion to dismiss as moot.

              On appeal, the Homeowners contend that the trial court erred in

concluding that the Insurer cured the CRN merely by invoking the appraisal process

and then paying the appraisal award outside the sixty-day time limit of section

624.155(3)(d). They contend that the pendency of an appraisal does not affect how

an insurer must respond to a CRN.

              Section 624.155(1)(b)(1), provides a civil remedy for an insurer's bad

faith and provides as follows:

              (1) Any person may bring a civil action against an insurer
              when such person is damaged:

              ...

              (b) By the commission of any of the following acts by the
              insurer:

              1. Not attempting in good faith to settle claims when,
              under all the circumstances, it could and should have
              done so, had it acted fairly and honestly toward its insured
              and with due regard for her or his interests[.]

The statute also provides a civil remedy for violations of specific provisions of section

626.9541. § 624.155(1)(a)(1). As a condition precedent to filing an action, the

plaintiff must give the Florida Department of Financial Services and the insurer sixty

days' written notice of a violation. § 624.155(3)(a). The CRN must provide the

specific statutory provision allegedly violated, the facts giving rise to the violation, the

names of involved individuals, any relevant policy language, and a statement that

giving the notice perfects the right to pursue the civil remedy section 624.155

authorizes. § 624.155(3)(b).



                                            -5-
              The statute gives an insurer a cure period which provides that "[n]o

action shall lie if, within 60 days after filing notice, the damages are paid or the

circumstances giving rise to the violation are corrected." § 624.155(3)(d). If a

"payment is owed on the contract," the insurer can "cure the claimed bad faith by

paying the benefits owed on the insurance contract." Vest v. Travelers Ins. Co., 

, 1275 (Fla. 2000).

              The prerequisites to file a statutory bad faith action are: "(1)

determination of the insurer's liability for coverage; (2) determination of the extent of

the insured's damages; and (3) the required notice must be filed under section

624.155(3)(a)." Landers v. State Farm Fla. Ins. Co., 

, 859 (Fla. 5th

DCA), review denied, No. SC18-292, 

(Fla. Dec. 31, 2018). An

appraisal award satisfies the first two requirements. Id.; see also Hunt v. State Farm

Fla. Ins. Co., 

, 549 (Fla. 2d DCA 2013) (recognizing that an appraisal

award satisfies the condition precedent of "a determination of liability and extent of

damages owed" (quoting 

)).

              Section 624.155 does not prevent the insured from sending a CRN prior

to a determination of liability or damages. 

; 

. The Florida Supreme Court in Vest further explained:

              Nor is the insurer's appropriate response to that notice
              depend[e]nt on such a determination. The insurer's
              appropriate response is based upon the insurer's good-
              faith evaluation of what is owed on the insurance contract.
              What is owed on the contract is in turn governed by
              whether all conditions precedent for payment contained
              within the policy have been met. An insurer, however,
              must evaluate a claim based upon proof of loss required
              by the policy and its expertise in advance of a
              determination by a court or arbitration.



                                           

(emphasis added). Thus, the Insurer's response was not

dependent on the determination of damages, in this case by way of appraisal. The

Insurer was required to evaluate the claim based upon the policy's required proof of

loss "and its expertise in advance of a determination" of damages.

for bad faith "is founded upon the obligation of the insurer to pay when all

conditions under the policy would require an insurer exercising good faith and fair

dealing towards its insured to pay."

Thus, an insurer must "timely

evaluate and pay benefits owed on the insurance policy." Id.; see also Bryant v.

GeoVera Specialty Ins. Co., 

, 1022 (Fla. 4th DCA 2019) (quoting

). Of course, a mistaken denial of payment does not

necessarily mean that the insurer acted in bad faith. See 

.

But the issue of good faith or bad faith is usually a question for the finder of fact. Id.;

see also 

(recognizing that it remained to be resolved as a

question of fact whether the insurer acted in bad faith when it resolved the claim).

              In Landers, a bad faith action regarding a sinkhole claim, Landers

alleged, among other violations, "claim delay and 

.

He "filed his CRN before the appraisal process was complete," and the insurer failed

to cure the alleged violation within the sixty-day period.

The insurer

argued that the CRN was invalid because "a condition precedent to payment—

determining the amount of loss through appraisal—had not been fulfilled."

The appellate court disagreed and stated that "[p]reventing an insured from filing a

CRN before coverage and liability have been conclusively established would frustrate

the purpose of the statute by further delaying the time necessary to assess and pay



                                            -7-
out claims and discouraging insurers from taking timely, independent action on

claims."

For instance, Landers asserted that if the insurer had "properly

investigated his claim, it would have known that the subsurface repair plan was

inadequate."

reversed the final summary judgment in favor

of the insurer and remanded for further proceedings.

policy requires the mediation or appraisal process to occur

prior to suit being filed, an appraisal is not a condition precedent to the insurer

fulfilling its obligation to fairly evaluate the claim and to either deny coverage or to

offer an appropriate amount based on that fair evaluation. See

A fair

evaluation would be evidence that an insurer did not act in bad faith. But a lowball

offer made in bad faith is not cured by an insurer ultimately paying what it is later

found to owe via the appraisal process.

              The language of section 624.155(3)(d) does not toll the cure period until

an appraisal is completed. Although not applicable here, an amendment to section

624.155, effective July 1, 2019, see Ch. 2019-108, §§ 6, 18, Laws of Fla., reinforces

the Homeowners' position that seeking an appraisal is not a cure to a failure to

attempt to timely settle a claim in good faith. The legislature added a new section

624.155(3)(f) which states, "A notice required under this subsection may not be filed

within 60 days after appraisal is invoked by any party in a residential property

insurance claim." This new provision affects the time when an insured can file a CRN

but does not treat an appraisal or payment of an appraisal award as a cure of any

violations alleged in the CRN. And, as the Homeowners argue, if an insured cannot

file a bad faith action until the appraisal award is made, see 

1022, but the appraisal process cures a bad faith violation as a matter of law, then it

places insureds in a catch-22 situation. It would allow an insurer to act in bad faith

without consequence in settling claims as long as the insurer later pays the appraisal

award within the time set by the insurance policy.

              The Insurer asserts that when the CRN does not state the amount

necessary to cure the alleged bad faith, the Insurer's invocation of the appraisal

process constitutes a corrective action within the meaning of section 624.155(3)(d).

Noteworthy here is that although the Homeowners' CRN did not state a specific cure

amount, it did state that they had provided their public adjustor's estimate to the

Insurer which covered "the full scope of necessary repairs to the direct and ensuing

damages." Thus, the Insured had the public adjuster's estimate and knew the

amount the Homeowners sought. Neither the statute nor this court's precedent

requires the CRN to contain a specific amount sought to cure the alleged bad faith.

See § 624.155(3)(b); 

.

              The Insurer relies upon 316, Inc. v. Maryland Casualty Co., 625 F.

Supp. 2d 1187 (N.D. Fla. 2008), to support its position that because the CRN did not

contain a cure amount, the Insurer cured the CRN by invoking the appraisal process

under the policy before the cure period expired. This court has addressed 316 and

determined that a specific cure amount is not a requirement for the CRN under

section 624.155(3)(b). See 

.

              In addition, the issue on summary judgment that the trial court

determined in 316 was that the insurer had not acted in bad faith as a matter of 

. Discussing 316, the Middle District has rejected an




                                          -9-
insurer's argument that "316 stands for the proposition that when the insurer follows

the appraisal process as set forth in the policy and promptly pays the agreed upon

appraisal amount, the insurer will not be held as having acted in bad faith." Fox

Haven of Foxfire Condo. IV Ass'n v. Nationwide Mut. Fire Ins. Co., No. 2:13-cv-399-

FtM-29CM, 

, at *5 (M.D. Fla. Feb. 17, 2015). The Fox Haven court

determined that "the ruling in 316 is not that broad" and that the "court's conclusion

that the insurer had acted in good faith was based primarily on the fact that the

insurer 'paid almost sixty-percent of the final award in advance of the appraisal

process.' "

F. Supp. 2d at 1193).

              Here, the trial court did not resolve on summary judgment whether the

Insurer acted in bad faith, which is generally for the finder of fact to determine. See

. Instead, the trial court determined as a matter of law that

the Insurer cured the CRN by invocation of the appraisal process and subsequent

payment of the appraisal award after the cure period.

              The Insurer contends that invoking appraisal met the cure provision

which states, "No action shall lie if, within 60 days after filing notice, the damages are

paid or the circumstances giving rise to the violation are corrected." § 624.155(3)(d)

(emphasis added). The Insurer contends that it corrected the circumstances giving

rise to the violation such that a bad faith claim could not proceed. But in Vest, the

Florida Supreme Court stated, "The insurer then has sixty days in which to respond

[to the CRN] and, if payment is owed on the contract, to cure the claimed bad faith by

paying the benefits owed on the insurance 

. Thus,

when payment is owed, the cure is paying the benefits owed. As the Homeowners




                                          - 10 -
argue, the statutory language "or the circumstances giving rise to the violation are

corrected" in section 624.155(3)(d) would apply to other violations not involving the

payment of benefits.

              For instance, the Homeowners also alleged a violation of section

626.9541(1)(i)(3)(a) for "[f]ailing to adopt and implement standards for the proper

investigation of claims." The Homeowners requested that the Insurer create and

implement such standards as a remedy. The implementation of such standards

would show that "the circumstances giving rise to the violation are corrected." §

624.155(3)(d). But an alleged payment violation would require payment within the

sixty-day cure period.

              In summary, at issue here is the alleged violation of "[n]ot attempting in

good faith to settle claims when, under all the circumstances, [the Insurer] could and

should have done so, had it acted fairly and honestly towards its Insured, and with

due regard for her or his interests." We conclude that the Insurer's invocation of the

appraisal process and payment of the appraisal award after the cure period expired

did not cure, as a matter of law, an alleged violation for failing to attempt to settle

claims in good faith. Therefore, we reverse the final summary judgment entitled

"Order Granting Defendant's Motion for Summary Judgment" and remand for further

proceedings in which the Homeowners can pursue their action for bad faith. We

express no opinion on the factual issue of whether the Insured acted in bad faith.

              Reversed and remanded.



VILLANTI and LaROSE, JJ., Concur.




                                           - 11 -