JAMES D. WHITTEMORE, United States District Judge.
This is a third-party insurance bad faith action. Before the court are Plaintiff's Motion for Partial Summary Judgment on Affirmative Defenses (Dkt. 37), Defendant's response (Dkt. 40), Geico General Insurance Company's Motion for Summary Judgment (Dkt. 39), Plaintiff's response (Dkt. 43), and Defendant's reply (Dkt. 52). Upon consideration, Defendant's Motion is
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Plaintiff was insured by Geico under automobile insurance policy number 4100-54-26-97, which provided bodily injury ("BI") liability coverage of $10,000 per person and $20,000 per occurrence. (Dkt. 39-1). On
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As it turned out, Sterling mistakenly addressed the fax to Gluck (Id.; Dkt. 39-7). Notwithstanding, as the parties acknowledged during oral argument, the fax was actually sent to and received by Spivey's office, despite being addressed to Gluck. (Id.; Dkt. 39-3 at 145; Dkt. 43-2 at 45:23-46:14). And on July 6, when she realized her fax was mistakenly addressed to Gluck, Sterling spoke with Spivey's assistant to notify his office of the error. She again requested Spivey's tax ID number and verification of Renotiere's marital status. She also sent another letter to Spivey with the correct address and enclosed an Affidavit of Coverage. (Dkt. 39-9). She called Spivey the next day to obtain the tax ID number and Renotiere's marital
In the meantime, Sterling was able to independently obtain Spivey's tax ID number, and on
(Id. at 1) (emphasis added).
On July 22, 2009, Sterling was advised that Gluck no longer represented Plaintiff and that he was still in the hospital. (Dkt. 39-3 at 142). That day, Sterling called Spivey to confirm receipt of the settlement check, but was again told that he was unavailable. (Id.; Dkt. 39-13; Dkt. 39-14).
On July 29, 2009, Sterling attempted to obtain a recorded statement from Plaintiff, but he advised he was obtaining a new attorney and would have the attorney contact Geico. (Dkt. 39-3 at 140). That day, Sterling called Spivey's office to inquire about the status of the release. (Id.) Once again, he was not available. (Id.) On July 30, 2009, Sterling sent Spivey a letter to follow up on the release. (Dkt. 39-15).
On September 15, 2009, Sterling conducted a recorded interview of Plaintiff and informed him the $10,000 policy limits had been tendered to Renotiere, but that he had not yet signed the release. (Dkt. 39-3 at 123). That day, Sterling called Spivey to follow up on the tender and release. (Id.) Once again, he was not available. (Id.; Dkt. 39-16). On September 16, 2009, Sterling sent Spivey a letter, stating: "We have reached an agreement to settle this claim and sent you a Release to be signed, notarized and returned to our office." (Dkt. 39-17).
Almost a month later, on October 15, 2009, Sterling received two letters from Spivey dated October 13, 2009. (Dkt. 39-18). The first accused her of attempting to create a "false record" by stating they had reached an agreement to settle the claim, and enclosed a letter of representation and information request form. Spivey also stated that his clients are "ready" to settle and that she should only communicate with him in writing. (Id.) The second letter requested statutory insurance disclosures pursuant to Florida Statute § 627.4137 within twenty days, conditioning any settlement on receipt of all of the requested insurance information. (Id.) He also requested copies of any statements made by his client, and color copies of any photographs regarding the accident. (Id.)
Immediately after receiving Spivey's letters on October 15, 2009, Sterling responded, asking that Spivey disregard her September 16, 2009 letter and apologizing for some of its content. (Dkt. 39-19). She advised: "Our intent was to obtain the status of the bodily injury release along with the $10,000.00 bodily injury check sent to you on July 7, 2009." (Id.) As requested, she enclosed copies of all correspondence from Geico to Spivey, an Affidavit of Coverage, certified copy of the policy, and photographs of Plaintiff's vehicle. (Id.)
On
On November 9, 2009, Sterling's supervisor, Paul Ohsiek, reviewed Spivey's rejection letter and noted that it appeared that Spivey did not agree with the proposed release sent to him, but indicated that he made no corrections to the proposed release and did not provide a proposed release. (Dkt. 39-3 at 106.) Ohsiek also noted that Spivey referenced a property damage claim, but that Renotiere was a passenger in the vehicle and Spivey had not made any property damage demand for personal items. (Id.)
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(Dkt. 39-23).
That day, after receiving Sterling's letter, Spivey filed suit against Plaintiff on behalf of Renotiere and his wife. (Dkt. 39-24). The next day, Sterling attempted to contact Spivey about the claim after she received a copy of the Complaint and the returned check, but he was, once again, unavailable. (Dkt. 39-3 at 101). She notified Plaintiff that suit had been filed against him. (Id.)
On June 29, 2012, after a jury trial, a Second Amended Final Judgment was entered in favor of the Renotieres against Plaintiff for $2,686,383.50. (Dkt. 1-4). On February 7, 2017, Plaintiff filed this bad faith action against Geico. (Dkt. 1).
Summary judgment is appropriate where "there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law." Fed. R. Civ. P. 56(a). "A genuine factual dispute exists only if a reasonable fact-finder `could find by a preponderance of the evidence that the [non-movant] is entitled to a verdict.'" Kernel Records Oy v. Mosley, 694 F.3d 1294, 1300 (11th Cir. 2012) (quoting Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 252, 106 S.Ct. 2505, 91
Geico moves for summary judgment, contending that the undisputed material facts show that it acted in good faith at all times in handling the claim. Plaintiff counters that under the totality of the circumstances, whether Geico acted in bad faith is a question for the jury.
Florida law recognizes third-party bad faith actions brought by an insured or the injured third party against the insured's liability carrier.
Geico "ha[d] a duty to use the same degree of care and diligence as a person of ordinary care and prudence should exercise in the management of his own business." Boston Old Colony Insurance Co. v. Gutierrez, 386 So.2d 783, 785 (Fla. 1980). This good faith duty requires "the insurer to advise the insured of settlement opportunities, to advise as to the probable outcome of the litigation, to warn of the possibility of an excess judgment, and to advise the insured of any steps he might take to avoid same." Bos. Old Colony Ins. Co., 386 So.2d at 785.
In determining whether Geico acted in bad faith, the "totality of the circumstances" are considered. Berges v. Infinity Ins. Co., 896 So.2d 665, 680 (Fla. 2004). The issue, therefore, "is whether, under all of the circumstances, the insurer could and should have settled the claim within the policy limits had it acted fairly and honestly toward its insured and with due regard for his interests." Id. at 679.
Generally, the question of bad faith is for the jury. Id. at 672-73; see Gutierrez, 386 So.2d at 785 ("The question of failure to act in good faith with due regard for the interests of the insured is for the jury."); see also Campbell v. Gov't Employees Ins. Co., 306 So.2d 525, 530-31 (Fla. 1974) ("[R]easonable diligence and ordinary care [are] material in determining bad faith. Traditionally, reasonable diligence and ordinary care are considerations of fact — not of law.").
However, summary judgment in favor of an insurer is appropriate where, as here, the undisputed material facts show that no reasonable jury could conclude that the insurer acted in bad faith. Daniels v. GEICO Gen. Ins. Co., 740 F. App'x 665, 668 (11th Cir. 2018) ("Although
Considering the totality of the circumstances, no reasonable jury could conclude that Geico acted in bad faith. The undisputed material facts demonstrate that Sterling, on behalf of Geico's insured, acted "diligently, and with the same haste and precision as if it were in the insured's shoes, worked on the insured's behalf to avoid an excess judgment." Notwithstanding her diligence, Spivey never made himself available and did not respond to her many attempts to discuss and consummate the settlement. Only after he received Sterling's September 16, 2009 letter referencing a settlement did he respond, accusing her of creating a "false record."
While Spivey represented that his clients were "ready" to settle, he subsequently rejected Geico's settlement offer, purportedly because Sterling failed to forward the insurance disclosures and information he had demanded. However, as confirmed by the certified return receipt his office had signed, the insurance disclosures and information had been furnished within the time frame he demanded. And notwithstanding Sterling's letter confirming his receipt of the insurance disclosures and information, and offering to consider proposals to modify the release, Spivey apparently ignored the offer and filed suit. At all times, Sterling kept Plaintiff advised of her attempt to settle, copied him on all correspondence, warned him of the possibility of an excess judgment, and advised him of his right to seek independent representation. (Dkt. 39-12)
Within six days of receiving notice of the loss, Geico offered the BI policy limits. Sterling made numerous attempts to communicate with Spivey, and provided prompt responses to his letters and demand for statutory disclosures. Despite Spivey's failure to make himself available, Geico tendered the $10,000 BI policy limits with a proposed release. Over the next three months, Geico repeatedly attempted to communicate with Spivey and consummate the settlement of the Renotieres' claim, to no avail.
When Spivey finally responded to Geico, indicating his clients were "ready" to settle, Geico promptly responded and provided him with the insurance disclosures and information he demanded. Geico indicated that the release sent with the check was a proposed release, and more than once offered to review any proposed language
Plaintiff contends that a jury could reasonably find that Sterling was negligent in handling the Renotieres' claim through a "pattern of conduct." He contends she was negligent in three respects:
(Dkt.43 at 12).
Plaintiff contends that a jury could conclude that when Sterling's conduct is viewed together, it rose to the level of bad faith. During oral argument, Plaintiff's counsel argued that Sterling's "mistakes" are circumstantial evidence of incompetence and demonstrate that Geico should have improved its claims handling process. This argument is not persuasive. First, Plaintiff concedes that any one of these "mistakes," taken alone, could be dismissed as mere inadvertence or oversight. (Dkt. 43 at 12). And he acknowledges that although negligent conduct is relevant to an insurer's good faith, negligent conduct without more does not amount to "bad faith." DeLaune v. Liberty Mut. Ins. Co., 314 So.2d 601, 602-03 (Fla. 4th DCA 1975).
That Sterling addressed her July 1 letter to Plaintiffs attorney, rather than Spivey, even if negligent, is not, considering the totality of circumstances, indicative of bad faith. First, it is undisputed that the letter was actually faxed to and received by Spivey's office. Sterling also called that day and spoke with Spivey's assistant, confirming that Geico wanted to tender the check. It is likewise undisputed that the check was actually sent to Spivey's office. And, Sterling corrected the address five days later, once she realized her error.
Plaintiff contends that Spivey's October 13 letter constituted an offer to settle because it informed Sterling that Geico's proposed release was overly broad and should release only bodily injury claims, not property damage claims.
Finally, Plaintiff's contention that Sterling's September 16 letter, which stated "[w]e have reached an agreement to settle this claim," was an attempt to "create a paper trail consistent with GEICO's position that it was settling the case," is not persuasive. (Dkt. 43 at 9). While this letter may have, at best, been poorly worded, and at worse, carelessly worded, it cannot be said, under the totality of the circumstances, that this amounted to bad faith, particularly considering that settlement of the claim required a response from, and action by, Spivey and his clients. And, as Plaintiff concedes, this alone could be dismissed as inadvertence or oversight.
In sum, no reasonable jury could conclude that Geico acted in bad faith in handling the Renotieres' claim. Even viewing the evidence in the light most favorable to Plaintiff, a reasonable jury could not find that settlement could or would have been achieved if Sterling had not made the three mistakes Plaintiff relies on.
Accordingly, Geico's Motion for Summary Judgment (Dkt. 39) is
(Dkt. 39-18).
(Deposition of Peter Knowe, Dkt. 39-29 at 92:2-93:18). And he opined that Spivey's October 13 letter was "a reasonable settlement opportunity that GEICO could have and should have accepted." (Id.)
Notwithstanding, Knowe's opinion does not create a disputed issue of material fact as to whether Geico acted in bad faith. First, his testimony merely summarizes Plaintiff's arguments. Second, while he may have an opinion about whether Geico met what he considers to be the standard of care and whether Spivey's letter constituted a settlement offer, his opinions do not constitute material facts with respect to whether Geico acted in bad faith.
The underlying facts material to a resolution of the question of bad faith control, not the opinion of an expert. And, as noted, the underlying facts are undisputed, regardless of Knowe's interpretation of the facts. See Moore v. GEICO Gen. Ins. Co., 633 F.App'x 924, 931 (11th Cir. 2016) ("[T]he court should accordingly evaluate the testimony under the usual standards for admissibility, see Fed. R. Evid. 702, and decide what relevance, if any, the testimony has to the creation of a genuine dispute of material fact. The court should not simply ignore the testimony or deem the expert not credible.")
In Cardenas v. Geico Cas. Co., 760 F.Supp.2d 1305, 1310 (M.D. Fla. 2011), the district court held:
And although "in Florida, `the focus in a bad faith case is not on the actions of the claimant but rather on those of the insurer in fulfilling its obligations to the insured,' Berges, 896 So.2d at 677," the Eleventh Circuit has explained that "`a bad-faith claim derives from and emphasizes the duty of the insurer to the insured, [and] the conduct of a claimant and the claimant's attorney are relevant to determining the `realistic possibility of settlement within the policy limits.'" Cousin v. GEICO Gen. Ins. Co., 719 F.App'x 954, 960 (11th Cir. 2018) (quoting Barry v. GEICO Gen. Ins. Co., 938 So.2d 613, 618 (Fla. 4th DCA 2006)).
To this end, the Supreme Court's holding in Harvey does not change the outcome. Harvey stands for the proposition that courts should not focus on the insured's actions to "let the insurer off the hook when the evidence clearly establishes that the insurer acted in bad faith in handling the insured's claim." Harvey, 259 So.3d at 11.