JAMES D. WHITTEMORE, United States District Judge.
Plaintiff Michele Malverty, on her own behalf and as successor-in-interest to the estate of her father, James C. Rennick, Sr., alleges that Equifax mixed Rennick's credit report with that of another individual, James Palmer, who had a similar social security number and was deceased. (Dkt. 84 ¶¶ 17, 25). As a result, Rennick's credit report inaccurately showed that he was deceased and owed a mortgage with a large balance and delinquent payments. (Id.). Due to these inaccuracies, Rennick was unable to obtain a home equity loan and a car loan. (Id. ¶¶ 15, 29).
At the time, Rennick had a heart condition, and his wife, Angela Rennick, had Stage IV lung, kidney, bone, and brain cancer. (Id. ¶¶ 9-10). These conditions limited the Rennicks' activities and abilities, and they wanted to renovate their home to accommodate their health needs. (Id. ¶¶ 9-11). Rennick and Malverty approached a mortgage broker for a home equity loan to make the necessary repairs and provide funds to pay Mrs. Rennick's anticipated funeral expenses. (Id. ¶¶ 12-14). The broker, however, told Rennick he was unable to obtain the loan because his Equifax and Experian credit reports indicated he was deceased.
Though Malverty and Rennick provided Equifax a letter from the Social Security Administration to prove Rennick was alive, Equifax did not remove the deceased notation. (Id. ¶¶19-20). In response to a second dispute, Equifax temporarily removed the deceased notation. (Id. ¶ 21). In February 2017, Rennick again attempted to obtain a home equity loan, but was declined because his credit report erroneously showed that he owed a mortgage with a large balance and delinquent payments to M&T Bank. (Id. ¶ 22). Malverty and Rennick spent the next few months calling Equifax to remove the mortgage from the report, but were unsuccessful. (Id. ¶ 23).
On Rennick's behalf, M&T Bank called Equifax to inform it that Rennick did not have an M&T mortgage. (Id.¶ 25). The bank also provided Rennick a letter indicating that he did not have a mortgage and his file was being mixed with another customer's. (Id.). Rennick provided the letter to Equifax by fax at least four times. (Id. ¶ 26). Universal Credit Services ("UCS"), another credit reporting agency, also received notice that Equifax was not reporting Rennick's credit report correctly and informed Equifax. (Id. ¶ 28). Equifax refused to investigate the disputes and continued to report the erroneous information on Rennick's credit report. (Id. ¶¶ 27-28).
In June 2017, Mrs. Rennick passed away. (Id. ¶ 33). Because they had been unable to obtain the loan, Malverty and Mr. Rennick could not pay for Mrs. Rennick's funeral expenses and had to cremate her. (Id. ¶ 34).
During the pendency of this case, on May 1, 2018, Mr. Rennick passed away, and Malverty had to cremate him. (Id. ¶¶ 37-40). Malverty pursues Rennick's claims as successor-in-interest to his estate. She also brings her own claims because she cared for her father and assisted him with his disputes with Equifax. As Rennick's successor-in-interest, she seeks actual and punitive damages for violations of the Fair Credit Reporting Act (FCRA) (Count I). Malverty also brings state law claims on her own and on Rennick's behalf for intentional infliction of emotional distress (Count II), intrusion upon seclusion (Count III), negligence (Count IV), negligent infliction of emotional distress (Count V), defamation (Count VI), gross negligence (Count VII), and slander of credit (Count VIII).
Equifax moves to dismiss Malverty's individual claims, contending that she fails to allege that there was any inaccurate information on her Equifax credit report, that she was never denied credit, and that she does not otherwise state a claim on her state law claims. (Dkt. 85). Equifax also moves to dismiss Counts II, III, & V and the claim for punitive damages under the FCRA, arguing that Rennick's claim for punitive damages does not survive his death.
A complaint must contain a "short and plain statement of the claim showing that the pleader is entitled to relief." Fed. R. Civ. P. 8(a)(2). The complaint must "plead all facts establishing an entitlement to relief with more than `labels and conclusions' or a `formulaic recitation of the elements of a cause of action.'" Resnick v. AvMed, Inc., 693 F.3d 1317, 1324 (11th Cir. 2012) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555, 127 S.Ct. 1955, 167 L.Ed.2d 929 (2007)).
"[O]nly a complaint that states a plausible claim for relief survives a motion to dismiss." Ashcroft v. Iqbal, 556 U.S. 662, 679, 129 S.Ct. 1937, 173 L.Ed.2d 868 (2009) (citation omitted). "A claim has facial plausibility when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged." Id. at 678, 129 S.Ct. 1937 (citation omitted). "Determining whether a complaint states a plausible claim for relief will . . . be a context-specific task that requires the reviewing court to draw on its judicial experience and common sense." Id. at 679, 129 S.Ct. 1937 (citation omitted). Where the well-pleaded facts do not permit the court to infer more than the mere possibility of misconduct, the complaint has not shown that the pleader is entitled to relief. Id.
A complaint's factual allegations must be accepted as true for purposes of a motion
Equifax generally argues that Malverty's claims are merely derivative of Rennick's and that these claims are not authorized under the FCRA. (Dkt. 85 at 5). But Malverty does not bring an FCRA claim on her own behalf. And this contention does not relate to her state law claims.
Equifax argues that its alleged conduct does not rise to the requisite level of outrageousness under Florida law. (Dkt. 85 at 5-8). Malverty disagrees, noting that Equifax "was made aware that Mrs. Rennick was dying of cancer and the Rennicks needed the money so that James Rennick could afford to bury his wife." (Dkt. 97 at 15). She contends that "[t]he burial of one's parent or spouse is of such a personal and permanent nature[] that knowingly and intentionally preventing someone from being able to bury their loved one[ ] must be considered extreme and outrageous." (Id.). Malverty adds that Equifax's failure to correct the report resulted in the repossession of Rennick's car. (Id. at 16).
A claim of intentional infliction of emotional distress under Florida law requires a plaintiff to prove: (1) The wrongdoer's conduct was intentional or reckless, that is, he intended his behavior and he knew or should have known that emotional distress would likely result; (2) the conduct was outrageous, that is, it went beyond all bounds of decency, and is regarded as odious and utterly intolerable in a civilized community; (3) the conduct caused emotional distress; and (4) the emotional distress was severe. LeGrande v. Emmanuel, 889 So.2d 991, 994 (Fla. 3d DCA 2004) (citation omitted).
In evaluating whether conduct is outrageous, "the subjective response of the person who is the target of the actor's conduct does not control . . . Rather, the court must evaluate the conduct as objectively as is possible to determine whether it is atrocious, and utterly intolerable in a civilized community." Liberty Mut. Ins. Co. v. Steadman, 968 So.2d 592, 595 (Fla. 2d DCA 2007) (citations and internal quotation marks omitted). "Whether conduct is outrageous enough to support a claim of intentional infliction of emotional distress is a question of law, not a question of fact." Id. (citations omitted).
Malverty argues that Equifax was aware of the Rennicks' medical conditions and "stress and injury which was developing by [Equifax's] conduct," and that Equifax had "a clear position of authority over Mr. Rennick with the clear ability to [affect] the Rennicks." (Dkt. 97 at 17-18). She relies on Steadman and comments "e" and "f" to Section 46 of the Restatement (Second) of Torts. Comment "f" provides:
In Steadman, the plaintiff alleged that her employer's workers' compensation carrier and its employee delayed authorizing a double lung transplant after the Compensation Claims court ordered the insurance carrier to pay for it. Steadman, 968 So. 2d at 595. The plaintiff also alleged that, based on physician testimony, the defendants knew that she was not expected to survive through the year and that the defendants' actions were "predicated on the fact that [she] would die from her condition in a short time and the problem would go away." Id. The plaintiff contended that the defendants intentionally denied and delayed payment for treatment in an effort to hasten her demise, induce stress, and inflict emotional distress. Id. Relying on Restatement comments "e" and "f," the court held that this conduct, together with the defendants' knowledge that the plaintiff was susceptible to emotional distress and their power to affect the plaintiff, was sufficiently outrageous for an intentional infliction of emotional distress claim. Id. at 595-96.
Steadman is distinguishable from this case. While Malverty alleges that Equifax was aware of Mrs. Rennick's failing health, Equifax was not in a position to directly impact her medical care, unlike the defendant in Steadman. And it is unreasonable to infer that Equifax would benefit from her hastened demise.
In sum, Malverty's allegations fall short of the conduct found to be sufficiently out-rageous in cases permitting intentional infliction of emotional distress claims. See, e.g., Nims v. Harrison, 768 So.2d 1198 (Fla. 1st DCA 2000) (allegations of threats to kill the plaintiff and rape her and all of her children); Thomas v. Hosp. Bd. of Dir. of Lee Cty., 41 So.3d 246, 256 (Fla. 2d DCA 2010) (hospital made false statements about decedent's cause of death and those statements led to the interruption of decedent's funeral and a second autopsy); see also Williams v. Worldwide Flight Servs., Inc., 877 So.2d 869, 870 (Fla. 3d DCA 2004) ("Liability . . . does not extend to mere insults, indignities, threats, or false accusations.").
Accepting the Third Amended Complaint's allegations as true, Equifax's conduct
Equifax moves to dismiss Malverty's negligence and gross negligence claims, contending that it does not owe her an independent duty of care. (Dkt. 85 at 9). Malverty contends that she was in the foreseeable zone of danger and therefore Equifax owed a duty to act with reasonable care. (Dkt. 97 at 10-14).
The parties agree that whether Equifax owed Malverty a duty of care is a question of law. They likewise agree that Florida law recognizes four general sources from which a duty of care may arise: (1) legislative enactments or administration regulations; (2) judicial interpretations of such enactments or regulations; (3) other judicial precedent; and (4) a duty arising from the general facts of the case. Clay Elec. Co-op., Inc. v. Johnson, 873 So.2d 1182, 1185 (Fla. 2003) (citation omitted).
Malverty contends that Equifax's duty of care arises from judicial precedent and the general facts of this case. (Dkt. 97 at 10). Specifically, she observes that in Florida, "[t]he duty element of negligence focuses on whether the defendant's conduct foreseeably created a broader `zone of risk' that poses a general threat of harm to others."
Notwithstanding her argument, Malverty cites no authority to support her contention that an incorrect credit report foreseeably creates a threat of harm to a third party, who had not applied for credit, was not denied credit, and whose only interaction with a credit reporting agency was phone calls and letters on behalf of her parents. See Kafka v. Wachovia Bank, N.A., 218 F. App'x 960, 962 (11th Cir. 2007) ("Plaintiffs cite to no authority discussing breach of a duty owed to unknown persons in the commercial context—the context presented in the instant case—but instead rely only on authority involving alleged torts that resulted in physical harm. And, even in those cases cited by Plaintiffs, the courts have failed to conclude that a duty was owed to the unknown person."). And she does not direct the Court to any other source of a duty Equifax owed her. These claims will therefore be dismissed.
Equifax contends that Malverty's claim for negligent infliction of emotional distress fails because she does not sufficiently allege that she sustained a physical injury as a result of Equifax's conduct. Equifax is correct.
Id. at 850 (internal quotation marks and citations omitted).
The Third Amended Complaint does not allege that Malverty suffered an "impact." Rather, she argues that she suffered physical injury in the form of increased blood pressure, heart problems, sleeplessness, anxiety, and loss of appetite. (Dkt. 84 ¶¶ 46, 48). However, "allegation of mere psychic trauma is not enough to sustain a claim for negligent infliction of emotional distress." Kendron v. SCI Funeral Servs. of Fla., LLC, 230 So.3d 636, 638 (Fla. 5th DCA 2017); see also Brown v. Cadillac Motor Car Div., 468 So.2d 903, 904 (Fla. 1985) ("[T]here is no cause of action for psychological trauma alone when resulting from simple negligence."). And her contention that her increased blood pressure satisfies the requisite physical injury is not supported by case law. See Ledford v. Delta Airlines, Inc., 658 F.Supp. 540, 542 (S.D. Fla. 1987) (finding only that a "[t]emporary elevation of blood pressure not leading to further complications is not a significant and discernible injury"); Chatham v. Adcock, 334 F. App'x 281 (11th Cir. 2009) (in the context of Eighth Amendment claim, plaintiff did not demonstrate fluctuating blood pressure constituted a physical injury); see also Pipino v. Delta Air Lines, Inc., 196 F.Supp.3d 1306, 1318 (S.D. Fla. 2016) ("[E]levated blood pressure is physical and arguably discernable, but it is neither significant nor an injury or illness.").
Additionally, as with her negligence claim, Malverty cites no authority to support her argument that a zone of risk or danger theory applies in the credit reporting context. (Dkt. 84 ¶ 79). Indeed, the zone of danger typically requires that the plaintiff is "placed in immediate risk of physical harm by [defendant's negligent] conduct." Chaparro v. Carnival Corp., 693 F.3d 1333, 1338 (11th Cir. 2012) (citing Consol. Rail Corp. v. Gottshall, 512 U.S. 532, 547-48, 114 S.Ct. 2396, 129 L.Ed.2d 427 (1994)) (emphasis added). Similarly, her bystander theory fails because Equifax could not reasonably foresee any physical harm to her based on its conduct. See Zell v. Meek, 665 So.2d 1048, 1052-54 (Fla. 1995); Champion v. Gray, 478 So.2d 17, 19-20 (Fla. 1985). As a result, she fails to plead facts which, taken as true, state a plausible claim for negligent infliction of emotional distress.
As discussed, Equifax's conduct was not objectively outrageous. This claim will accordingly be dismissed.
Equifax argues this claim should be dismissed because disseminating a credit report does not constitute an intrusion into a private quarter. (Dkt. 85 at 17). While Malverty labels this claim "intrusion upon seclusion," her response indicates that it is actually a claim for publication of private facts, a category of the invasion of privacy tort.
This invasion of privacy claim fails under either theory. Indeed, Malverty cites no authority holding that disclosure of a credit report is an intrusion into a private quarter. Cf. Celestine v. Capital One, No. 17-20237-CIV, 2017 WL 2838185, at *3-4 (S.D. Fla. June 30, 2017) (finding no actionable intrusion in accessing a credit report); Stasiak v Kingswood Co-op, Inc., No. 8:11-CV-1828-T-33MAP, 2012 WL 527537, at *3 (M.D. Fla. Feb. 17, 2012) (same).
Moreover, a claim for publication of private facts requires: "1) the publication, 2) of private facts, 3) that are offensive, and 4) are not of public concern." Spilfogel v. Fox Broadcasting Co., 433 F. App'x. 724, 725 (11th Cir. 2011) (citation omitted). "[I]n measuring the unacceptable conduct upon which a claim is made," invasion of privacy claims "share certain similarities" with claims for intentional infliction of emotional distress. Stoddard v. Wohlfahrt, 573 So.2d 1060, 1062-63 (Fla. 5th DCA 1991) (applying intentional infliction of emotional distress standard to determine offensiveness of conduct in invasion of privacy claim); see also Heath v. Playboy Enterprises, Inc., 732 F.Supp. 1145, 1148 (S.D. Fla. 1990) (citing Florida law and the Restatement (Second) of Torts in finding that the matter published must be "highly offensive to a reasonable person").
There is nothing inherently offensive, much less "highly offensive," about an incorrect deceased notation or owing a mortgage, both of which were untrue. See Tyne ex rel. Tyne v. Time Warner Entm't Co., L.P., 204 F.Supp.2d 1338, 1344 (M.D. Fla. 2002), aff'd, 425 F.3d 1363 (11th Cir. 2005) (requiring that for publication of private facts claim the published facts are true). Malverty fails to cite any authority finding that inadvertent disclosure of identifying information to a limited number of individuals supports an invasion of privacy claim. See Regions Bank v. Kaplan, No. 8:12-CV-1837-T-17MAP, 2013 WL 1193831, at *21 (M.D. Fla. Mar. 22, 2013), on reconsideration in part, No. 8:14-CV-1837-T-17MAP, 2015 WL 1456697 (M.D. Fla. Mar. 30, 2015) (dismissing claim for disclosure of social security number because publication was not "to the public in general or to a large number of persons").
As with Malverty's negligent infliction of emotional distress claim, Equifax contends that Malverty has not sufficiently alleged that Rennick suffered a physical injury as a result of Equifax's conduct. (Dkt. 85 at 18-19). See also Sylvester v. GE Capital Retail Bank, No. 6:12-CV-341-ORL-31, 2012 WL 3522691 (M.D. Fla. Aug. 14, 2012) (dismissing negligent infliction of emotional distress claim in credit reporting
Malverty's claims of Rennick's heart problems and a hastened demise are vague and speculative. See Spann v. United States, No. 11-CV-23178-KMM, 2012 WL 3776684, at *4 (S.D. Fla. Aug. 30, 2012) (noting skepticism that claims of, among other things, heart palpitations "would be sufficient as a matter of law"). What is more, the heart condition appears to have preceded the events concerning Equifax. (Dkt. 84 ¶ 10). see also Gonzalez-Jimenez de Ruiz v. United States, 231 F.Supp.2d 1187, 1201-02 (M.D. Fla. 2002), aff'd, 378 F.3d 1229 (11th Cir. 2004) ("The Court is unable to conclude that the alleged exacerbation of a pre-existing medical condition, such as diabetes or asthma, is sufficient to establish a physical impact directly flowing from the conduct of the Defendant."). Malverty cites no authority supporting her claim that cremation constitutes an actionable injury, especially where Equifax did not play an active role in that decision.
Even if an aggravated heart condition satisfies the physical injury requirement, as discussed, Malverty does not cite any authority extending a "zone of danger" theory in the credit reporting context, and there was no immediate risk of physical harm to Rennick. This claim is dismissed.
In the FCRA count, Malverty alleges that "Equifax's conduct, action and inaction was willful and with malice, rendering it liable for actual and statutory damages, and punitive damages in an amount to be determined by the Court pursuant to 15 U.S.C. § 1681n." (Dkt. 84 ¶ 53). Equifax argues that this claim for punitive damages does not survive Rennick's death because the damages are penal in nature rather than remedial. (Dkt. 85 at 13). Malverty argues that Rennick's claim for punitive damages survives his death because the FCRA is remedial.
In the absence of an expression of contrary intent, the survival of a federal cause of action is a question of federal common law. James v. Home Constr. Co. of Mobile, Inc., 621 F.2d 727, 729 (5th Cir. 1980). "It is well-settled that remedial actions survive the death of the plaintiff, while penal actions do not." United States v. NEC Corp., 11 F.3d 136, 137 (11th Cir. 1993), as amended (Jan. 12, 1994) (citing Schreiber v. Sharpless, 110 U.S. 76, 80, 3 S.Ct. 423, 28 S.Ct. 65 (1884)).
The FCRA authorizes actual or statutory damages and "such amount of punitive damages as the court may allow" for willful violations.
(Dkt. 85 at 14). Equifax argues, however, that punitive damages are penal, as opposed to the remedial nature of the FCRA as a whole.
At least two district courts have held that an FCRA claim for punitive damages is penal and does not survive the death of a party. Beaudry v. TeleCheck Servs., Inc., No. 3:07-0842, 2016 WL 11398115, at *16 (M.D. Tenn. Sept. 29, 2016); Caraballo v. S. Stevedoring, Inc., 932 F.Supp. 1462, 1466 (S.D. Fla. 1996). And numerous courts have held that claims for punitive damages under other generally remedial statutes, like the Americans with Disabilities Act (ADA) and Age Discrimination in Employment Act (ADEA), abate upon the death of a party. See, e.g., Smith v. Dep't of Human Servs., State of Okla., 876 F.2d 832, 836-37 (10th Cir. 1989) (ADEA); Kettner v. Compass Grp. USA, Inc., 570 F.Supp.2d 1121, 1133-34 (D. Minn. 2008) (ADA and Rehabilitation Act); Hanson v. Atl. Research Corp., No. 4:02CV00301 SMR, 2003 WL 430484, at *4 (E.D. Ark. Feb. 14, 2003) (ADA); Hawes v. Johnson & Johnson, 940 F.Supp. 697, 704 (D.N.J. 1996) (ADEA). I agree with the reasoning of these cases and find that, even if the FCRA is correctly characterized as a remedial statute, an FCRA claim for punitive damages is penal by nature and does not survive the death of a party. Malverty's claim for punitive damages is dismissed.
Malverty seeks leave to file a Fourth Amended Complaint in response to Equifax's arguments. (Dkt. 99). She states that "[t]he proposed Amended Complaint simply updates the factual pleadings to reflect the full extent of Ms. Malverty's injuries and the meeting of all elements of her claims" and that:
(Id. at 5, 7).
Equifax argues the proposed amendment is unduly delayed, prejudicial, and futile.
Defendant Equifax Information Services, LLC's Partial Motion to Dismiss (Dkt. 85) is