ALAN C. KAY, Senior District Judge.
On November 5, 2013, Plaintiff Kathleen Soule ("Plaintiff" or "Soule") filed a First Amended Complaint ("FAC") on behalf of herself and all others similarly situated against Hilton Worldwide, Inc. and Doe Defendants 1-50 ("Defendant" or "Hilton") in the Circuit Court of the First Circuit, State of Hawaii. Notice of Removal at ¶ 2,
Plaintiff's FAC pleads two claims arising out of alleged wrongs suffered by consumers who reserved Hilton hotel accommodations through Hilton.com and other third-party websites: (1) violation of Hawaii Revised Statutes § 480 et seq.
Hilton filed the instant Motion to Dismiss ("Motion" or "Def.'s Mot.") on December 4, 2013, pursuant to Federal Rules of Civil Procedure 8, 9(b) and 12(b)(6). ECF No. 9. On January 28, 2014, Plaintiff filed an Opposition to Defendant's Motion ("Pl.'s Opp."). ECF No. 22. Also on January 28, 2014, Plaintiff filed a motion to strike the declaration of Kathryn O'Leary and Exhibit 1 attached thereto, which were filed in support of Defendant's Motion. ECF No. 23. The Court issued a minute order stating that "Plaintiff's Motion to Strike will be considered at the hearing for the underlying Motion to Dismiss" and "Defendant's opposition to Plaintiff's motion to strike should be filed by the due date for its reply to the underlying Motion to Dismiss." ECF No. 25. On February 4, 2014, Defendant filed its Reply. ECF No. 26. Also on February 4, 2014, Defendant filed an opposition to Plaintiff's Motion to Strike. ECF No. 27.
This Court held a hearing regarding Defendant's Motion on February 18, 2014.
Hilton owns and operates 3,900 hotels around the world, including eight in Hawaii. FAC at 8-9, ¶¶ 31-32. At some of its Hawaiian hotels, Hilton charges a mandatory "resort fee" in addition to the disclosed room rate. Id. at 9, ¶¶ 33-34. Hilton purports to charge this fee for "amenities," which may include local and toll-free phone calls, high-speed internet, wireless internet connections, access to movies and games, and audio tours. Id. ¶ 35 & Ex. A at 2.
The proposed class is defined as: "All consumers who, within the applicable statute of limitations preceding the filing of this action to the date of class certification, were charged one or more resort fees at a Hilton property in the state of Hawaii (the `Class')." Id. at 5, ¶ 19. Plaintiff and all class members were charged the resort fee after booking a hotel through Hilton's website, Hilton.com, or other websites. Id. at 9, ¶ 36. Hilton uses a uniform system of disclosures and procedures for reservations at every one of its Hawaiian properties. Id. ¶ 37. On Hilton's and third-party websites, consumers enter either manually or through a drop-down box their destination and requested lodging dates. Id. ¶ 38. Consumers are then directed to a booking page which displays room options and prices. Id. After booking
On January 31, 2013, Soule made a reservation through Hilton.com for a two-night stay at the Hilton Hawaiian Village Waikiki Beach Resort ("Waikiki Resort"). FAC at 9, ¶ 40. Hilton quoted her a rate of $237.15 per night, plus taxes of $66.21, for a total of $540.51. Id. at 10, ¶ 41. After booking the room through Hilton's website,
Rate Type: ANY WEEKEND ANYWHERE Rate per night: 237.15 USD Total for Stay per Room: Rate 474.30 USD Taxes 66.21 USD Total 540.51 USDTotal for Stay: 540.51 USD
Id. Ex. A at 2.
Soule booked the room using Hilton's
On November 26, 2012, the Federal Trade Commission ("FTC") sent a "Warning Letter" to 22 hotel operators warning that their online reservation sites may violate the law by providing a misleading estimate of what consumers can expect to pay for their hotel rooms. FAC Ex. B. The Warning Letter notes consumer complaints about mandatory resort fees. Id. at 1. Specifically, "consumers complained that they did not know that they would be required to pay resort fees in addition to the quoted hotel room rate" and only learned of the fees after they arrived at the hotel. Id. After reviewing a number of online hotel reservation sites, the Warning Letter states that some hotels do not adequately inform consumers about the existence of resort fees. Id. The FTC concludes that these practices may violate the law by misrepresenting the price consumers can expect to pay and, accordingly, online hotel reservation sites should include in the quoted total price any mandatory resort fees. Id. at 2.
Federal Rule of Civil Procedure ("Rule") 12(b)(6) authorizes the Court to dismiss a complaint that fails "to state a claim upon which relief can be granted." Rule 12(b)(6) is read in conjunction with Rule 8(a), which requires only "a short and plain statement of the claim showing that the pleader is entitled to relief." Fed.R.Civ.P. 8(a)(2). The Court may dismiss a complaint either because it lacks a cognizable legal theory or because it lacks sufficient factual allegations to support a cognizable legal theory. Balistreri v. Pacifica Police Dep't., 901 F.2d 696, 699 (9th Cir.1988).
In resolving a Rule 12(b)(6) motion, the court must construe the complaint in the light most favorable to the plaintiff and accept all well-pleaded factual allegations as true. Sateriale v. R.J. Reynolds Tobacco Co., 697 F.3d 777, 783 (9th Cir.2012). The complaint must contain sufficient factual matter accepted as true to "state a claim to relief that is plausible on its face." Ashcroft v. Iqbal, 556 U.S. 662, 678, 129 S.Ct. 1937, 173 L.Ed.2d 868 (2009) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570, 127 S.Ct. 1955, 167 L.Ed.2d 929 (2007)). "The plausibility standard . . . asks for more than a sheer possibility that a defendant has acted unlawfully. Where a complaint pleads facts that are `merely consistent with' a defendant's liability, it `stops short of the line between possibility
Should a claim be dismissed, the court should grant leave to amend "even if no request to amend the pleading was made, unless it determines that the pleading could not be cured by the allegation of other facts." OSU Student Alliance v. Ray, 699 F.3d 1053, 1079 (9th Cir.2012).
Hilton argues that Plaintiff's claims are subject to Rule 9(b)'s heightened pleading requirement. Def.'s Mot. at 8. Rule 9(b) imposes a heightened pleading standard on a party alleging fraud and requires the party to "state with particularity the circumstances constituting fraud or mistake." Fed.R.Civ.P. 9(b). "Averments of fraud must be accompanied by the `who, what, when, where and how' of the misconduct charged." Kearns v. Ford Motor Co., 567 F.3d 1120, 1125 (9th Cir.2009). Rule 9(b) "demands that, when averments of fraud are made, the circumstances constituting the alleged fraud be specific enough to give defendants notice of the particular misconduct so that they can defend against the charge and not just deny that they have done anything wrong." Vess v. Ciba-Geigy Corp. USA, 317 F.3d 1097, 1106 (9th Cir.2003) (internal quotations omitted).
This district court has previously held that "where a Chapter 480 claim is based on fraudulent acts, a plaintiff must plead with particularity." Long v. Deutsche Bank Nat. Trust Co., No. CV 10-00359 JMS/KSC, 2011 WL 2650219 at *7 (D.Haw. July 5, 2011); see also Smallwood v. NCsoft Corp., 730 F.Supp.2d 1213, 1232-33 (D.Haw.2010) (relying on Kearns to find that Chapter 480 claims that sound in fraud must be plead with particularity).
As the Ninth Circuit in Kearns makes clear, however, "where fraud is not an essential element of a claim, only allegations (`averments') of fraudulent conduct must satisfy the heightened pleading requirements of Rule 9(b)." Kearns, 567 F.3d at 1125 (quoting Vess, 317 F.3d at 1105). To the extent Plaintiff is making claims under the "unfair" prong of an unfair and deceptive practices claim that are not asserting fraudulent conduct, Rule 9(b)'s heightened pleading standard does not apply. Id. Rather, Plaintiff's "allegations of non-fraudulent conduct need satisfy only the ordinary notice pleading standards of Rule 8(a)." Vess, 317 F.3d at 1105.
"Generally, the scope of review on a motion to dismiss for failure to state a
The Ninth Circuit has extended the "incorporation by reference" doctrine to situations in which a plaintiff does not explicitly allege the contents of the documents if "the plaintiff's claim depends on the contents of [the] document" and "the parties do not dispute the authenticity of the document." Knievel v. ESPN, 393 F.3d 1068, 1076 (9th Cir.2005). The doctrine is intended to prevent plaintiffs from "surviving a Rule 12(b)(6) motion by deliberately omitting references to documents upon which their claims are based." Parrino v. FHP, Inc., 146 F.3d 699, 706 (9th Cir. 1998).
In this case, the Court may consider the confirmation email Plaintiff received after booking the Waikiki Resort hotel room and the FTC's November 26, 2012 Warning Letter. FAC Exs. A & B. Plaintiff refers extensively to the confirmation email and Warning Letter in the FAC. See FAC at 10-13, ¶¶ 42, 46, 49, 51, 53, 55, 60-63. Both documents are also central to Plaintiff's claim that Hilton did not adequately disclose to consumers the existence of mandatory resort fees and neither party questions the documents' authenticity.
Similarly, the Court can consider the copy of the hotel bill related to Plaintiff's two-night stay at the Waikiki Resort. Def.'s Mot. Ex. 2. The FAC references "an additional `mandatory' resort fee of $25 per night" imposed by Hilton at checkout. FAC at 13, ¶ 69. The document is also essential to Plaintiff's claim that Hilton charges these mandatory resort fees at checkout and before properly disclosing their existence to consumers. Like the confirmation email and FTC Warning Letter, neither party questions the hotel bill's authenticity. Plaintiff also did not object to Hilton's introduction of the document in her Opposition to Defendant's Motion.
Finally, the Court concludes that it may consider Exhibit A of Defendant's Reply, which is a copy of the "Global Terms and Conditions" associated with the "Any Weekend Anywhere" sale rate and accompanying declaration by Nancy Deck. Decl. of Deck & Def.'s Reply Ex. A.
While Plaintiff disputes the authenticity of Exhibit 1 and accompanying declaration by Kathryn O'Leary, the Court finds that Hilton addressed Plaintiff's concerns when it submitted a new, internal copy of the Global Terms and Conditions along with a declaration by Nancy Deck. See Pl.'s Mot. to Strike at 1.
Plaintiff argued in her Motion to Strike that the document was not authentic because "O'Leary does not establish personal knowledge of the content of Exhibit 1, how the Hilton website was operated, how the disclosures were supposedly made available to users (or when they were made available), much less personal knowledge of how [the third-party Internet archive website] created or maintained the documents on its website." Id. at 5. The Declaration of Nancy Deck sufficiently addresses Plaintiff's concerns over the document's authenticity. Nancy Deck establishes personal knowledge of the content of the Global Terms and Conditions by specifically declaring that "[a]ll the facts set forth below are personally known to me." Decl. of Decl. ¶ 1. Furthermore, Hilton provided a new, internal copy of the Global Terms and Conditions in order to alleviate Plaintiff's concerns that the document was simply taken from an unreliable third-party Internet archive website. Plaintiff's remaining arguments that the O'Leary Declaration does not address how the Hilton website was operated or how the disclosures in the Global Terms and Conditions were supposedly made available to consumers go to the weight of the evidence, rather than its authenticity. Accordingly, the Court DENIES Plaintiff's motion to strike.
Notwithstanding the Court's determination that it may consider Exhibit A and accompanying declaration by Nancy Deck, for the purposes of this Motion to Dismiss the Court does not give any weight to the purported disclosure of mandatory resort fees contained in the Global Terms and Conditions document. Specifically, there is nothing in the record indicating that Plaintiff was directed to or otherwise had access to a webpage listing the Global Terms and Conditions. The Declaration of Nancy Deck asserts that the Global Terms and Conditions for the Any Weekend Anywhere sale rate could be accessed via a "hyperlink [] found on various webpages on Hilton.com, including booking pages." Decl. of Deck. However, the Ninth Circuit has consistently held that consideration of extrinsic evidence converts a Rule 12(b)(6) motion into a motion for summary judgment. See, e.g., Lee v. City of Los Angeles, 250 F.3d 668, 688 (9th Cir.2001). For the Court to consider this assertion by Nancy Deck, the Court would have to convert the present Motion to Dismiss into a motion for summary judgment. The Court at this late date will not convert
In her first cause of action, Plaintiff alleges that Hilton violated H.R.S. § 480-2(a) which prohibits "unfair methods of competition and unfair or deceptive acts or practices." Plaintiff alleges that Hilton violated the statute by failing to adequately disclose to consumers the existence of resort fees. FAC at 10, ¶¶ 43-45. Plaintiff further alleges that Hilton's practice of understating its true base room rates and concealing the mandatory nature of the resort fees is deceptive. Id. at ¶¶ 47-48. In response, Hilton argues that Plaintiff's claim fails as a matter of law because Hilton explicitly disclosed the existence and amount of the resort fee before Plaintiff's stay at the Waikiki Resort. Def.'s Mot. at 1. Hilton further argues that "courts routinely dismiss consumer complaints at the pleading stage where, as here, the defendant's disclosures about resort fees or other similar fees are not likely to mislead reasonable consumers." Id. at 3.
H.R.S. § 480-2(a) provides: "Unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce is unlawful." H.R.S. § 480-2(b) further provides that "[i]n construing this section, the courts . . . shall give due consideration to the rules, regulations, and decisions of the Federal Trade Commission and the federal courts interpreting section 5(a)(1) of the Federal Trade Commission Act (15 U.S.C. 45(a)(1)), as from time to time amended."
H.R.S. § 480-2 "was constructed in broad language in order to constitute a flexible tool to stop and prevent fraudulent, unfair or deceptive business practices for the protection of both consumers and honest business[persons]." Hawaii Community Federal Credit Union v. Keka, 94 Haw. 213, 228, 11 P.3d 1, 16 (Haw.2000) (alteration in original). Consequently, a failure to disclose relevant information may be actionable under this statute if it is likely to mislead or deceive a reasonable consumer. See Courbat, 111 Hawai'i at 263, 141 P.3d 427.
As a preliminary matter, the Court notes that the wording of H.R.S. § 480-2(a) "indicates that its prohibition is directed at two separate types of activity: unfair methods of competition and unfair or deceptive acts or practices." Dash v. Wayne, 700 F.Supp. 1056, 1058 (D.Haw. 1988). Accordingly, the Court determines that "each cause of action must be analyzed separately." Id.; see also Paulson, Inc. v. Bromar, Inc., 775 F.Supp. 1329, 1337-39 (D.Haw.1991) (analyzing plaintiff's H.R.S. § 480-2 claim under both clauses of the statute). The Court will first address whether Plaintiff adequately pled an "unfair methods of competition" claim and then address whether Plaintiff adequately pled an "unfair or deceptive practices" claim.
In Hawaii Medical Association v. Hawaii Medical Service Association, Inc., the Hawaii Supreme Court considered what a plaintiff must allege in order to bring an action for unfair methods of competition under H.R.S. § 480-2. 113 Haw. 77, 148 P.3d 1179 (Haw.2006). The Court concluded that a plaintiff "may bring claims of unfair methods of competition
The Hawaii Supreme Court in Hawaii Medical Association found that the plaintiff "sufficiently alleged the `nature of the competition,' according to the Court, because it described the competition at issue in great detail." Davis v. Four Seasons Hotel Ltd., Civ. No. 08-00525 HG-LEK, 2010 WL 3946428 at *7 (D.Haw. Sept. 30, 2010). "Specifically, HMA alleged that:
Davis v. Four Seasons Hotel Ltd., Civ. No. 08-00525 HG-LEK, 2010 WL 3946428 at *7-*8 (quoting Hawaii Medical Association, 113 Hawai'i at 112, 148 P.3d at 1214) (emphasis in original).
In Davis, the Hawaii Supreme Court clarified the required elements for bringing an action for unfair methods of competition claim under H.R.S. § 480-2. Davis v. Four Seasons Hotel Ltd., 122 Haw. 423, 228 P.3d 303, 325 (2010). The Hawaii Supreme Court in Davis determined that:
Id.
The Hawaii Supreme Court in Davis also noted that "Hawaii's consumer protection laws are also intended to preserve competition." Id. at 326. "Embodied in Hawaii's virtually word-for-word adoption of the prohibitions contained in the Sherman, Clayton, and FTC acts is the federal antitrust laws' focus on commerce, the economy, and competition." Id. "Hawaii's requirement that a plaintiff allege the `nature of the competition' in his or her complaint. . . is consistent with the federal requirements that a plaintiff allege that his or her injury `reflects the anticompetitive effect either of the violation or of the anticompetitive acts made possible by the violation'" and "reflects the underlying purpose of both the federal and Hawaii antitrust laws, which is to preserve unrestrained competition." Id.
In this case, Plaintiff advances insufficient factual allegations to support a claim that Hilton's failure to disclose resort fees and their mandatory nature has a negative effect on competition that harms consumers like Soule. The only real reference to the "nature of the competition" in the First Amended Complaint is in Paragraph 3, which provides in pertinent part:
FAC at 2, ¶ 3. Although Plaintiff alludes to the nature of the competition, she fails to describe the nature of competition with particularity and, additionally, to demonstrate that her injuries "stem from the negative effect on competition caused by the violation, as opposed to some pro-competitive or neutral effect of [Hilton's] antitrust violation." Davis, 2010 WL 3946428 at *11.
Plaintiff's counsel at the February 18, 2014 hearing stated that an unfair methods of competition claim was "not a focus of this case," and that he only brought it up because the Court had mentioned it. Rough Transcript at 28-30, 37. Nonetheless, Plaintiff's counsel then argued what he viewed as the nature of the competition and resulting harm to consumers. Rough Transcript of Hearing at 28-30, 37. Plaintiff's counsel brought to the Court's attention that a recently argued case before the Hawaii Supreme Court could establish that a plaintiff is not required, under Davis, to allege an "antitrust type injury." Rough Transcript of Hearing at 29. Nevertheless, Davis is the principle case that the Court now has before it and, therefore, is bound by its holding that Plaintiff must show that her injury stems from the negative effect on competition caused by the violation, as opposed to some pro-competitive or neutral effect of the defendant's antitrust violation. Davis, 228 P.3d at 325.
Because the "nature of the competition" was not adequately alleged in Plaintiff's FAC, Plaintiff's unfair method of competition
The Hawaii Supreme Court has described a deceptive act or practice as having the "capacity or tendency to mislead or deceive." Courbat v. Dahana Ranch, Inc., 111 Haw. 254, 261, 141 P.3d 427, 434 (Haw.2006) (citation omitted). More specifically, a deceptive act or practice is "(1) a representation, omission, or practice that (2) is likely to mislead consumers acting reasonably under the circumstances where (3) the representation, omission or practice is material." Id. at 262, 141 P.3d 427. "A representation, omission, or practice is considered `material' if it involves information that is important to consumers and, hence, likely to affect their choice of, or conduct regarding, a product." Id.
Hawaii courts have further explained that "[a] practice is unfair when it offends established public policy and when the practice is immoral, unethical, oppressive, unscrupulous or substantially injurious to consumers." Tokuhisa, 122 Haw. 181, 194, 223 P.3d 246, 259 (Haw.Ct.App.2009)
In general, "[t]he question of whether an unfair or deceptive trade practice exists is a question of fact." Kukui Nuts of Hawaii Inc. v. Baird & Co., Inc., 7 Haw.App. 598, 612, 789 P.2d 501, 511 (Haw.Ct.App.1990); see Balthazar v. Verizon Hawaii, Inc., 109 Haw. 69, 72, 123 P.3d 194, 197 n. 4 (Haw.2005) ("The question of whether a practice constitutes an unfair or deceptive trade practice is ordinarily a question of fact."); see also Davis v. HSBC Bank Nevada, N.A., 691 F.3d 1152, 1162 (9th Cir.2012) (interpreting similar California consumer protection statute and holding that "whether a business practice is deceptive will usually be a question of fact not appropriate for decision on a motion to dismiss")
Plaintiff's unfair or deceptive practices claim turns on whether Hilton adequately disclosed to consumers the existence of mandatory resort fees.
First, Hilton points to the Global Terms and Conditions which are set forth on a separate website and are associated with the Any Weekend Anywhere sale rate and accompanying declaration by Nancy Deck. Decl. of Deck; Def.'s Reply Ex. A at 1 ("Global Terms & Conditions for Any Weekend, Anywhere Sale 2012-2013"). Specifically, the second full paragraph of the Global Terms and Conditions provides in relevant part: "Unless otherwise stated, quoted rates are per room per night, based on double occupancy and do not include taxes, gratuities, resort fees or incidental charges." Def.'s Mot. Ex. 1. As discussed above, there is nothing in the record that indicates Plaintiff was able to view the full Any Weekend Anywhere sale rate Global Terms and Conditions, or was otherwise directed to a website containing the rate's Global Terms and Conditions. The Declaration of Nancy Deck does assert that the Global Terms and Conditions could be accessed via hyperlinks that were available on various webpages on Hilton.com. Decl. of Deck; Def.'s Reply Ex. A. However, for the Court to consider this assertion, the Court would have to convert the present Motion to Dismiss into a motion for summary judgment. See Lee, 250 F.3d at 688. As discussed above, the Court at this late date will not convert Defendant's Motion to Dismiss into a motion for summary judgment. Accordingly, Hilton's purported disclosure of mandatory resort fees in the Any Weekend Anywhere Global Terms and Conditions cannot be a basis for dismissing Plaintiff's unfair or deceptive practices claim.
Second, Hilton argues that the email confirmation Soule received after booking her two-night stay at the Waikiki Resort "clearly disclosed that a `Daily Resort Charge of $25.00 plus tax per room, per night will be added to the room rate.'" Def.'s Mot. at 13 (quoting FAC Ex. A) (emphasis in original). Although the statement was under a bold heading entitled "Resort Charges" and a few inches under the "Total for Stay," the statement in the confirmation email was not disclosed to Soule prior to or at the time she booked the Waikiki Resort room. Rather, the confirmation email was sent after her credit card had already been charged. Per the "Rate Rules and Cancellation Policy," Soule's credit card was charged immediately after she booked the hotel room for $540.41, the "Total for Stay," and Soule could not cancel or change the reservation. FAC Ex. 1. In other words, nothing in Plaintiff's factual allegations indicate that she had the ability to view the resort fee charge language found in the confirmation email before she entered her personal and credit card information.
Finally, Hilton points to the fact that at the time of Plaintiff's checkout "two daily resort charges of $25.00 were clearly listed on Plaintiff's [hotel] bill." Def.'s Mot. at 6. Once again, since the record before the Court for this Motion to Dismiss does not include reproductions from Hilton's website or booking page, there is nothing to show that Hilton disclosed the existence of mandatory resort fees prior to or at the time of booking; Plaintiff's credit card had already been charged for the amount shown in the Total for Stay and her reservation was noncancelable, prior to her receiving the final bill (as well as the email confirmation). Thus, any disclosure through the check-out bill cannot be a basis for dismissing Plaintiff's unfair or deceptive practices claim.
Hilton further argues that "[c]ourts routinely dismiss consumer complaints at the
In Ford, a consumer filed a complaint against Hotwire, a third-party hotel booking website, alleging Hotwire violated several California consumer protection statutes when it failed to disclose to consumers during the booking process the existence of mandatory resort fees. Ford, 2008 WL 5874305 at *1-2. The district court granted Hotwire's motion to dismiss because Hotwire "adequately disclose[d] that resort fees may be imposed, such that a reasonable customer is not likely to be deceived." Id. at *4.
The court summarized Plaintiff's transaction with Hotwire as follows:
Id. at *2-3 (internal citations omitted). As noted in paragraph "(3)," a Hotwire customer submits payment after agreeing to the Hotwire "Terms of Use." Id. at *3. A customer indicates his agreement to the Hotwire Terms of Use by clicking a box and acknowledging that: "`I have read, understood, and accept the Hotwire Terms of Use Agreement.'" Id. at *2. The court noted that "[t]he phrase `Hotwire Terms of Use Agreement' is a hyperlink that connects directly to the complete provision of the Terms of Use." Id. The Hotwire Terms of Use stated that "Hotwire rates do not include special fees charged by hotels upon check-out (e.g., . . . resort fees)." Id. "Customers will be required to pay these fees directly to the hotels at check-out time." Id. Because Hotwire explicitly disclosed that its quoted rate did not include certain charges, including resort fees, the court dismissed the consumer's complaint for failing to state a claim for relief under California's consumer protection laws. Id. at 4.
Similarly, in Las Vegas Sands, the court found that Defendant Las Vegas Sands LLC properly disclosed the existence of mandatory resort fees on the website for its Palazzo hotel. Las Vegas Sands, 2013 WL 5291142 at *5-6. Plaintiff booked a two-night stay at the Palazzo hotel in Las Vegas using the Palazzo website. Id. at *2. When booking the room online, plaintiff selected his travel dates and preferred room type on the Palazzo website's "Check Rates" page. Id. The "Check Rates" page did not disclose any resort fees or taxes. Id. Next, after finalizing his selections and clicking "Reserve Now" on the Check Rates page, plaintiff was directed to the reservation page where he saw the following:
Given these facts, the court held that Palazzo's website was not misleading as matter of law because "it explicitly disclosed the existence and amount of the resort fee, as well as the fact that taxes would be charged on top of it." Id. at *5. Specifically, the court found that
Id. As such, the court dismissed plaintiff's California consumer protection claims. Id. at *6.
Ford and Las Vegas Sands are factually distinguishable from this case for several reasons. First, both courts had the benefit of a complete record before it. In contrast, the parties here still dispute what information was accessible or provided to Soule when she booked her two-night stay at the Waikiki Resort. In Ford, the court had a complete copy of Hotwire's "Terms of Use" and reproductions of pages from Hotwire's website that reveal what a consumer sees when using Hotwire to reserve a hotel room. Ford, 2008 WL 5874305 at *2-3. Likewise, the Las Vegas Sands court had reproductions of the "Check Rates" page and reservation page. Las Vegas Sands, 2013 WL 5291142 at *2-3. In this case, neither party has provided the Court with reproductions from Hilton's website or booking page that reveals what Plaintiff saw during the booking process. Because this Court does not have the "context that illuminated" the Ford and Las Vegas Sands courts, determining what information was present when Soule booked her hotel room is a "factual question improper for resolution on [Hilton's] motion to dismiss." Shahar v. Hotwire, Inc., No. 12-cv-06027-JSW, 2013 WL 3877785 at *5 (N.D.Cal. July 25, 2013).
Furthermore, the defendants in Ford and Las Vegas Sands clearly disclosed the existence of mandatory resort fees to hotel guests prior to booking.
Here, accepting Plaintiff's factual allegations as true, Hilton's booking page did not include a clear statement that resort fees of $25 per night were not included in the Total for Stay. Although such a disclosure was made in the confirmation email Plaintiff received after booking the Waikiki Resort room online, it was not made prior to or at the time of booking. When Plaintiff was notified of the resort charge, Plaintiff's credit card was already charged the full amount, and Plaintiff did not have the option to cancel her reservation. FAC Ex. A at 2. There is also no showing that Soule was directed to the Any Weekend Anywhere sale rate Global Terms and Conditions, or other website that notified her that resort fees were not included in the total price. Accordingly, the facts in Ford and Las Vegas Sands are clearly distinguishable from the facts in this case.
Next, Hilton relies on the Ninth Circuit's decision in Davis v. HSBC Bank Nevada to argue that reasonable consumers read terms and conditions before making purchases, particularly on the Internet. See Davis, 691 F.3d at 1157-63. In Davis, a consumer alleged that HSBC Bank and Best Buy "defrauded California consumers by offering credit cards without adequately disclosing that cardholders would be subject to an annual fee." Davis, 691 F.3d at 1157. The consumer alleged various causes of action under California law including false advertising, fraudulent concealment, and unlawful business practices. Id. at 1159. In affirming the district court's dismissal of his fraudulent concealment claim, the Ninth Circuit found that "the existence of the annual fee was within Plaintiff's observation because he concedes that he was able to discover the annual fee when he revisited Best Buy's website and scrolled through the Important Terms & Disclosure Statement." Id. at 1163.
Hilton construes Davis v. HSBC Bank Nevada as requiring that reasonable consumers read terms and conditions before making purchases, especially during online transactions. Def.'s Reply at 8-9. Hilton notes that the Davis court found that the advertisement for the HSBC Best Buy credit card contained a "legible disclaimer that other restrictions may apply" and, therefore, "no reasonable consumer could have believed that if an annual fee was not mentioned, it must not exist." Davis, 691 F.3d at 1162. The advertisement's disclaimer would thus "motivate[] a reasonable consumer to consult the terms and conditions." Id. at 1169.
In contrast to Davis, Soule does not concede that she was ever notified of the existence of the Any Weekend Anywhere Global Terms and Conditions or that such information was available through Hilton's website. Like the Ford and Las Vegas Sands courts, the Davis court "had the benefit of a complete record before it." Shahar, 2013 WL 3877785 at *5. Here, the parties still disagree on what information is available to consumers when they reserve a hotel through Hilton's website; furthermore, the record before the Court
Next, Hilton argues that Plaintiff fails to properly allege materiality, i.e., that Hilton's alleged omission "involve[d] information that is important to consumers and, hence, likely to affect their choice of, or conduct regarding, a product." Courbat, 111 Hawai'i at 261, 141 P.3d 427. "Whether information is likely to affect a consumer's choice is an objective inquiry, turning on whether the act or omission is likely to mislead consumers as to information important to consumers in making a decision regarding the product or service." Yokoyama v. Midland Nat. Life Ins. Co., 594 F.3d 1087, 1092 (9th Cir.2010). In this case, Hilton charged Plaintiff $25 per night for resort fees, a significant amount that could affect a hotel guest's purchasing decision. FAC Ex. B at 1. Therefore, the Court finds that Plaintiff sufficiently alleged materiality.
Finally, Hilton argues that Plaintiff relies solely on the "deceptive" prong of an unfair or deceptive practices claim. Def.'s Mot. at 8. The Court finds that Plaintiff adequately pled a violation under both prongs, including the "unfair" prong of an unfair or deceptive practices claim. Plaintiff's FAC alleges that Hilton's conduct involved "the unfair and unconscionable assessment and collection of `resort fees.'" FAC at 2, ¶ 1. Plaintiff's FAC further alleges that Hilton's practices are substantially injurious to consumers because consumers "are deceived into choosing Hilton hotel rooms" and are required to pay more for their hotel room than they originally expected. Id. ¶ 3. Accordingly, the Court concludes that Plaintiff's unfair or deceptive practices claim is adequately pled under Rule 9(b).
However, the Court, pursuant to its authority under Federal Rule of Civil Procedure 12(e), sua sponte orders a more definite statement as to Plaintiff's allegations in paragraph 48 and 54, and any other appropriate paragraphs, in the FAC to clarify when Plaintiff was first notified of the resort fees. See Hall v. Tyco International Ltd., 223 F.R.D. 219, 257 (M.D.N.C. 2004) (holding that a district court has the power to sua sponte treat a motion to dismiss as a motion for a more definite statement, and order a more definite statement as to specific factual allegations in support of plaintiff's claims). Plaintiff's counsel argued at the February 18, 2014 hearing that Paragraph 40 through Paragraph 47 of the FAC refer to the booking process, while Paragraph 48 through Paragraph 54 of the FAC refer to the post-booking process, including Plaintiff's receipt of the confirmatory email. Rough Transcript of Hearing at 17-18. However, the Court notes that Paragraph 54 of the FAC
Because the Court is resolving a Rule 12(b)(6) motion, the Court construes the FAC in the light most favorable to Plaintiff and gives the non-moving party the benefit of the doubt. As such, the Court finds that the factual allegations with respect to Plaintiff's unfair or deceptive practices claim are sufficient to survive a motion to dismiss. However, the Court orders Plaintiff to provide a more definite statement as to the allegations set forth in Paragraphs 48 and 54, and any other appropriate paragraphs, for purposes of clarification as indicated above. See Hall, 223 F.R.D. at 257.
Plaintiff also asserts a claim under the common law doctrine of unjust enrichment. FAC at 15, ¶¶ 82-90. Specifically, Plaintiff claims that "it is inequitable for Hilton to be permitted to retain the benefits it received, without justification, from the imposition of resort fees on Plaintiff . . . in an unfair, unconscionable, and oppressive manner." Id. ¶ 88.
This district court has previously explained that:
Swartz v. City Mortg., Inc., 911 F.Supp.2d 916, 938 (D.Haw.2012) (citing AAA Hawaii, LLC v. Hawaii Insurance Consultants, Ltd., CV. No. 08-00299 DAE-BMK, 2008 WL 4907976 at *3 (D.Haw. Nov. 12, 2008)).
Here, the Court finds that Plaintiff has an adequate remedy at law in the form of a claim under Hawaii's Unfair and Deceptive Trade Practices Act, H.R.S. § 480-2(a). Porter, 169 P.3d at 1007 (holding that the absence of an adequate remedy at law is the "necessary prerequisite" to maintaining equitable claims). Plaintiff's unjust enrichment claim merely
Hilton also notes that Plaintiff claims "Hilton breached the express promise made in the booking confirmation that the Total for Stay" did not include additional service charges such as resort fees. FAC at 10, ¶ 46. To the extent Plaintiff's theory of liability is premised on an express contract or agreement between Hilton and Plaintiff, "equitable remedies are not available" to Plaintiff. Swartz, 911 F.Supp.2d at 938.
Finally, Plaintiff argues that even if her unjust enrichment claim is "somehow in conflict with her H.R.S. § 480-2 claim," the Federal Rules of Civil Procedure "allow pleading in the alternative, even if the theories are inconsistent." Pl.'s Opp. at 34. Federal Rule of Civil Procedure 8(a)(3) provides that a "pleading that states a claim for relief must contain a demand for the relief sought, which may include relief in the alternative or different types of relief." Rule 8(d) further provides that "[a] party may set out 2 or more statements of a claim or defense alternatively or hypothetically, either in a single count or defense or in separate ones . . . A party may [also] state as many separate claims or defenses as it has, regardless of consistency."
Indeed, Rule 8(d) allows a plaintiff to pled in the alternative and, contrary to Hilton's assertions, there is no requirement that Plaintiff include the magic words "in the alternative" in making alternative claims. However, the Court finds that Plaintiff cannot assert an unjust enrichment claim, even in the alternative, because Hawaii law makes clear that the absence of an adequate remedy at law is a necessary prerequisite to maintaining an unjust enrichment claim. Porter, 169 P.3d at 1007. Furthermore, this district court on multiple occasions has granted a defendant's motion to dismiss with respect to plaintiff's unjust enrichment claim when an express contract or agreement concerning the same subject matter existed between the parties. Franco v. Federal Nat. Mortg. Ass'n, CV No. 10-00735 DAE-KSC, 2011 WL 1842970 at *7 (D.Haw. May 13, 2011); Newcomb v. Cambridge Loans, Inc., 861 F.Supp.2d 1153, 1164-65 (D.Haw. 2012); see also O'Gea v. Home Depot USA, Inc., CV No. 08-4744, 2009 WL 799757 at *2 (E.D.La. Mar. 20, 2009) ("It is not the success or failure of other causes of action, but rather the existence of other causes of action, that determine whether unjust enrichment can be applied. Unjust enrichment principles are only applicable
Since Plaintiff has an adequate remedy at law in the form of a claim under Hawaii's Unfair and Deceptive Trade Practices Act and an express contract or agreement exists between the parties, she is precluded from asserting an unjust enrichment claim. Accordingly, the Court DISMISSES Plaintiff's unjust enrichment claim without prejudice.
Hilton argues that Plaintiff's claims are barred by the "Voluntary Payment Rule." Pl.'s Mot. at 17-18. Citing Godoy v. Hawaii County, Hilton contends that "money voluntarily paid under a claim of right to the payment, and with knowledge of the facts by the person making the payment, cannot be recovered back on the ground that the claim was illegal, or that there was no liability to pay in the first instance." 44 Haw. 312, 325, 354 P.2d 78, 85 (1960). As such, Hilton argues that Plaintiff "had multiple opportunities to reject the resort fees" and should have "raised her supposed concerns about Hilton's resort fees when she checked out of the [Waikiki Resort] or before her stay." Def.'s Mot. at 17-18 (parentheses omitted).
Hawaii case law on the Voluntary Payment Rule is sparse. Hilton cites Godoy in support of its contention that the rule bars Plaintiff's claims. Def.'s Mot. at 17-18. In Godoy, a bus owner, Godoy, filed suit against the County of Hawaii to recover a portion of the amount he paid to the county for using its bus terminal facilities. Godoy, 44 Haw. at 313-15, 354 P.2d 78. The Hawaii Supreme Court found that Godoy had agreed to the adoption of an arrangement passed by the county's bus control committee called the Mabuni Plan and, therefore, was estopped "from maintaining that he was overcharged [under the plan] by the committee." Id. at 318, 354 P.2d 78.
The Hawaii Supreme Court based its decision on the common law doctrine of "quasi-estoppel." Id. at 320, 354 P.2d 78. The Court referred to quasi-estoppel as a "species of equitable estoppel . . . which has its basis in election, waiver, acquiescence, or even acceptance of benefits and which precludes a party from asserting to another's disadvantage, a right inconsistent with a position previously taken by him." Id. The Godoy Court further explained that quasi-estoppel "is based upon the broad equitable principle which courts recognize, that a person, with full knowledge of the facts, shall not be permitted to act in a manner inconsistent with his former position or conduct to the injury of another." Id. (emphasis added).
The Court concludes that Godoy is distinguishable from the instant matter. In Godoy, the bus owner was specifically "in favor of and urged the adoption of the Mabuni Plan" and then later claimed the same plan charged him excessive fees. Id. at 318, 354 P.2d 78. Here, Plaintiff allegedly did not support or endorse Hilton's practice of charging resort fees at its Hawaiian properties. Moreover, and importantly, the Godoy Court stressed that application of the equitable theory of quasi-estoppel requires a showing that a plaintiff has "full knowledge of the facts." Id. In this case, however, Plaintiff alleges that she had no knowledge of the resort fees until after she had already booked her reservation and after her credit card was charged for the amount shown in the Total for Stay. Once Plaintiff learned of the existence of the mandatory resort fee, she could not cancel her reservation per the Any Weekend Anywhere "Rate Rules and Cancellation Policy." See FAC Ex. A at 2.
For the foregoing reasons, the Court:
(1) DENIES Plaintiff's Motion to Strike Declaration of Nancy Deck and Exhibit A attached thereto;
(2) GRANTS Defendant's Motion to Dismiss with respect to Plaintiff's unfair methods of competition claim;
(3) DENIES Defendant's Motion to Dismiss with respect to Plaintiff's unfair or deceptive practices claim, but requires a more definite statement as to Paragraphs 48 and 54 of the FAC;
(4) DENIES Defendant's Motion to Dismiss with respect to Plaintiff's express contract or agreement claim, but requires a more definite statement as to this claim; and
(5) GRANTS Defendant's Motion to Dismiss with respect to Plaintiff's claim for unjust enrichment.
IT IS SO ORDERED.
