ROBERT W. GETTLEMAN, District Judge.
Plaintiff Victor Bondi, on behalf of himself and all others similarly situated, has brought a five count amended putative class action complaint ("complaint") against defendant L.L. Bean, Inc. alleging: (1) violation of the Magnuson-Moss Warranty Act, 15 U.S.C. § 2301
Plaintiff claims to have been a loyal customer of defendant for years. He has purchased "Bean Boots" in 2017, "Maine Hunting Boots" in 2011, and a belt and brimmed hat in 2017. He claims that defendant's warranty, that allowed him to return his purchases at any time if he was not completely "satisfied," formed the basis of the bargain for all of his purchases. He alleges that he would not have purchased the items without defendant's "100% Satisfaction Guarantee."
According to the complaint, defendant has built a brand and cultivated a reputation for outstanding customer service based on its comprehensive Guarantee (the "old warranty") that plaintiff claims provided:
On February 9, 2018, defendant issued a statement to its customers that plaintiff describes as terminating the old warranty and announcing that, effective immediately, "[c]ustomers will have one year after purchasing an item to return it, accompanied by proof of purchase." The complaint further alleges that the return policy on defendant's website has been changed to read:
Three days after defendant's February 9, 2018 announcement, plaintiff filed the instant lawsuit.
Defendant has moved to dismiss the complaint under Fed. R. Civ. P. 12(b)(1), arguing that plaintiff lacks standing to bring his claims. Under Rule 12(b)(1), a court must dismiss any action for which it lacks subject matter jurisdiction. Like a motion to dismiss pursuant to Rule 12(b)(6), the court accepts all well-pleaded factual allegations as true and construes all reasonable inferences in plaintiff's favor.
Article III of the Constitution limits federal jurisdiction to certain cases and controversies.
Defendant argues that plaintiff has failed to establish that he has suffered an injury in fact that is concrete and particularized. This is not the first time that this court has considered plaintiff's standing. The court dismissed plaintiff's first complaint because he had not demonstrated an injury in fact, concluding that "any injury that he may suffer, if at some point in the future he becomes dissatisfied with his boots, is purely speculative, conjectural, and hypothetical, and insufficient to establish Article III standing."
Nothing much has changed. The instant complaint has added nothing to establish that plaintiff has suffered an injury in fact. His claims remain based on the remote possibility that at some unknown time in the future he might become dissatisfied with a purchase, and that defendant might deny him a refund. In particular, he still fails to allege that defendant will not honor his guarantee should he become dissatisfied with a purchase. He does not allege that he is dissatisfied, and has alleged no facts to suggest that he is likely to become dissatisfied in the future. He has not alleged that he has ever been dissatisfied with a product he has purchased from defendant.
What he does allege is that defendant's new return policy is "dramatically different and less valuable" than what he paid for because the "new" return policy is designed to save millions of dollars. Of course, defendant's motive in adopting a new guarantee or return policy is irrelevant to whether plaintiff has suffered an injury. According to plaintiff, defendant now only accepts returns of products that it can resell. Thus, plaintiff claims that he has been injured because any attempt to return a product will be judged not on his satisfaction but on whether the item can be resold. The documents he cites to, however, do not support this strained construction of defendant's "new" return policy. The documents indicate only that employees should reject a return within one year of purchase for excessive wear and tear if the product is returned beyond its useful life — meaning in a condition that "is not sellable through any liquidation channel (i.e. outlets), otherwise known as destroy/trash. Nothing in the documents indicates that a return based on dissatisfaction is assessed only on whether defendant can resell the product.
Relying on
In the instant case, plaintiff paid for goods that came with a guarantee based on satisfaction. He has not alleged that there is any problem with the goods or that he is unsatisfied with the goods in any way. He has not alleged that defendant has rejected an attempt to return the goods based on his satisfaction or that he has a reason to believe it would do so. Thus, unlike in
In short, the court concludes that the "injuries" alleged in the amended complaint are no more actual, imminent or concrete than the speculative injuries alleged in the original complaint that the court has already held insufficient to support standing.
Finally, the court notes that this is not the only court that has faced claims based on defendant's February 9, 2018, announcement. To this court's knowledge, every court faced with such claims has held that the plaintiffs lacked standing.
For the reasons stated above, defendant's motion to dismiss the amended complaint (Doc. 75) is granted.