UNITED STATES OF AMERICA
                        MERIT SYSTEMS PROTECTION BOARD


     JENNIFER L. KEEN,                               DOCKET NUMBER
                    Appellant,                       AT-0752-15-0473-I-1

                  v.

     DEPARTMENT OF THE AIR FORCE,                    DATE: December 29, 2016
                 Agency.



             THIS FINAL ORDER IS NONPRECEDENTIAL 1

           Neil C. Bonney, Esquire, Virginia Beach, Virginia, for the appellant.

           Daniel J. Watson and James R. Haslup, Eglin Air Force Base, Florida, for
             the agency.


                                           BEFORE

                              Susan Tsui Grundmann, Chairman
                                 Mark A. Robbins, Member


                                       FINAL ORDER

¶1         The appellant has filed a petition for review of the initial decision, which
     dismissed for lack of jurisdiction her involuntary resignation appeal. Generally,
     we grant petitions such as this one only when:         the initial decision contai ns
     erroneous findings of material fact; the initial decision is based on an erroneous


     1
        A nonprecedential order is one that the Board has determined does not add
     significantly to the body of MSPB case law. Parties may cite nonprecedential orders,
     but such orders have no precedential value; the Board and administrative judges are not
     required to follow or distinguish them in any future decisions. In contrast, a
     precedential decision issued as an Opinion and Order has been identified by the Board
     as significantly contributing to the Board’s case law. See 5 C.F.R. § 1201.117(c).
                                                                                         2

     interpretation of statute or regulation or the erroneous application of the law to
     the facts of the case; the administrative judge’s rulings during either the course of
     the appeal or the initial decision were not consistent with required procedures or
     involved an abuse of discretion, and the resulting error affected the outcome of
     the case; or new and material evidence or legal argument is available that, despite
     the petitioner’s due diligence, was not available when the record closed. Title 5
     of the Code of Federal Regulations, section 1201.115 (5 C.F.R. § 1201.115).
     After fully considering the filings in this appeal, we conclude that the petitioner
     has not established any basis under section 1201.115 for granting the petition for
     review. Therefore, we DENY the petition for review and AFFIRM the initial
     decision, which is now the Board’s final decision. 5 C.F.R. § 1201.113(b).
¶2         The appellant previously was employed by the agency as a GS-12 Security
     Specialist.    Initial Appeal File (IAF), Tab 12 at 17.    On March 26, 2015, the
     deciding official for the agency issued a decision notice removing the appellant
     from her position for the Use of Abusive, Vulgar or Offensive Language in the
     Workplace, Deliberate Discrimination Based on Race or Color Creating and
     Perpetuating     a   Hostile   or   Offensive   Work   Environment,   and   Conduct
     Unbecoming a Civilian Employee. 

The appellant resigned on the day
     she received the removal decision, before her removal was effected. 

¶3         The appellant filed a Board appeal arguing that her resignation was
     involuntary.    IAF, Tab 1 at 3.     The administrative judge issued an order that
     informed the appellant of the criteria required to meet her burden of proving
     jurisdiction over her appeal, and the agency filed a motion to dismiss her appeal
     for lack of jurisdiction.      IAF, Tab 3 at 1-3, 9.   After holding a hearing, the
     administrative judge dismissed the appeal for lack of jurisdiction. IAF, Tab 37,
     Initial Decision (ID) at 1. The appellant filed a petition for review claiming bias
     by the administrative judge and restating some of the arguments that she made on
     appeal.   Petition for Review (PFR) File, Tab 1.          The agency responded in
     opposition to the appellant’s petition. PFR File, Tab 3.
                                                                                       3

     The appellant has not established that the administrative judge was biased.
¶4        In making a claim of bias or prejudice against an administrative judge, a
     party must overcome the presumption of honesty and i ntegrity that accompanies
     administrative adjudicators. Oliver v. Department of Transportation, 1 M.S.P.R.
     382, 386 (1980). The party must show that any such bias constitutes extrajudicial
     conduct rather than conduct arising in the administrative proceedings before him.
     Ali v. Department of the Army, 50 M.S.P.R. 563, 568 (1991).          The appellant
     argues on review that, because of “her highly despicable and racist comments,”
     the administrative judge disliked her. PFR File, Tab 1 at 16. In support of her
     argument of bias, the appellant argues that the administrative judge “did
     everything he could” to rule against her based on unreviewable credibility
     determinations. 

mere fact that the administrative judge ruled
     against the appellant in making his credibility determinations is insufficient
     evidence of bias.   The appellant fails to identify any improper comments or
     actions by the administrative judge that plausibly indicate favoritism .         See
     Rolon v. Department of Veterans Affairs, 53 M.S.P.R. 362, 366-67 (1992). We
     therefore reject the appellant’s suggestion that the administrative judge is biased
     in favor of the agency.
     The appellant failed to prove that the Board has jurisdiction over her appeal.
¶5        It is well settled that resignations are presumed to be volunta ry actions and
     thus outside of the Board’s appellate jurisdiction. A forced resignation, however,
     is tantamount to a removal that is appealable to the Board.        See Aldridge v.
     Department of Agriculture, 111 M.S.P.R. 670, ¶ 7 (2009).        An appellant must
     show by preponderant evidence that a resignation was involuntary and thus within
     the Board’s jurisdiction. Id.; see Shoaf v. Department of Agriculture, 

, 1341 (Fed. Cir. 2001).     To overcome the presumption of voluntariness
     which normally attaches to a resignation, an appellant must show that her
     decision to resign was the result of agency misrepresentation, coercion, or duress.
     See Salazar v. Department of Army, 115 M.S.P.R. 296, ¶ 9 (2010).           For the
                                                                                          4

     reasons explained below, we find that the administrative judge correctly
     dismissed this appeal for lack of jurisdiction.
     The administrative judge correctly found that the appellant failed to prove that
     her resignation was involuntary because of agency misinformation.
¶6         When, as here, the appellant claims that her decision to resign was the
     result of agency misinformation, she must show that: (1) that the agency made
     misleading statements; and (2) she reasonably relied on the misinformation to her
     detriment.    

however, need not show that the agency
     intentionally misled her, and an agency is required to provide accurate
     information to permit an employee to make an informed, and thus volunt ary,
     decision regarding her retirement or resignation. 

review, the appellant reasserts the argument she made on appeal that her
     resignation was the result of agency misinformation. IAF, Tab 8 at 4; PFR File,
     Tab 1 at 8-14.      Specifically, the appellant argues that an agency personnel
     specialist advised her that her official record would indicate a removal unless she
     resigned before it became effective. PFR File, Tab 1 at 8. The appellant argues
     that the specialist did not tell her that her official record would show that she
     resigned pending an adverse action and would include information about the
     removal. 

The appellant also argues that the specialist misinformed
     her that she would retain her Board appeal rights if she resigned. 2 

¶8         We have reviewed the initial decision and agree with the administrative
     judge that the appellant has failed to show that her resignation was involuntary as
     a result of agency misinformation. ID at 15. The administrative judge found that
     the appellant’s misinformation claims were based on two conversations that she
     had with a personnel specialist on January 29, 2015, and March 26, 2015, and a
     brief conversation that the appellant had with her supervisor on March 26 before


     2
       The appellant does not object to the administrative judge’s finding that the agency
     did not mislead or deceive her about her deferred retirement options, and we find no
     reason to disturb those findings. ID at 14-15.
                                                                                          5

      she resigned.     ID at 7.   After listening to the testimony of the appellant, her
      former supervisor, and the personnel specialist concerning what was discussed in
      the parties’ respective conversations, the administrative judge found the agency
      witnesses’ testimony more credible than the appellant’s testimony. ID at 11.
¶9         The administrative judge based his credibility determinations on his
      observations of the demeanor of the witnesses at the hearing, and the Board must
      defer to an administrative judge’s credibility determinations when they are based,
      explicitly or implicitly, on observing the demeanor of witnesses testifying at a
      hearing. ID at 11-14; see Haebe v. Department of Justice, 

, 1301
      (Fed. Cir. 2002). The Board may overturn such determinations only when it has
      “sufficiently sound” reasons for doing so. 

.
¶10        The administrative judge found that the agency’s personnel specialist
      credibly testified that, during a January 29, 2015 meeting about the proposal to
      remove the appellant, she informed the appellant that she could appeal to the
      Board if the removal was effected. ID at 10, 13. The administrative judge noted
      an inconsistency in the testimony of the personnel specialist in response to a
      hypothetical question on cross-examination about the appellant’s appeal rights.
      ID at 12-13.       However, the administrative judge credited the personnel
      specialist’s testimony that she did not remember discussing the appellant’s appeal
      rights at the March 26, 2015 meeting and that, if she did, she would have referred
      the appellant to the removal decision letter. 3 ID at 11-13. The administrative
      judge found that the personnel specialist provided a declaration consistent with
      her testimony, she was a seasoned personnel specialist, and she had no motive to
      encourage the appellant to resign or to provide her with misleading information.
      ID at 13 & n.5.
¶11        The Board has considered the excerpts from the personnel specialist’s
      testimony, which the appellant submits on review as proof that she received
      3
        The removal decision letter accurately stated the appellant’s appeal rights.   IAF,
      Tab 12 at 4-5.
                                                                                           6

      misleading information about her appeal rights.         PFR File, Tab 1 at 13.     But
      considering the personnel specialist’s testimony as a whole, in context with the
      questions asked and answered concerning this issue, we find no reason to disturb
      the administrative judge’s well-reasoned demeanor‑based findings on this issue.
      PFR File, Tab 3 at 11.
¶12            Applying the Hillen analysis to resolve the credibility issues presented, the
      administrative judge found that the appellant was biased in her version of the
      events and he questioned her credibility based on her character and her demeanor
      at the hearing. ID at 11-15; see Hillen v. Department of the Army, 35 M.S.P.R.
      453, 458 (1987). 4      The administrative judge also found that the appellant’s
      testimony was evasive, vague, self-serving and inconsistent with the established
      facts.     ID at 14.    For example, he noted that the agency’s decision letter
      specifically informed the appellant that her removal could not be appealed before
      the effective date, and he found it unlikely that the appellant believed that she
      could appeal the removal action because her resignation prevented her removal
      from going into effect. ID at 11 n.4, 12-13.
¶13            Regarding the appellant’s argument that the agency misled her into
      believing that resigning would keep the removal action out of her official records,
      the administrative judge credited the personnel spec ialist’s testimony that she
      did not recall discussing the appellant’s desire for a clean record with the
      appellant.     ID at 10-13.   The administrative judge also found that the agency
      provided the appellant with a request for personnel action to review concerning

      4
        To resolve credibility issues, an administrative judge must identify the factual
      questions in dispute, summarize the evidence on each disputed ques tion, state which
      version he believes, and explain in detail why he found the chosen version more
      credible, considering such factors as: (1) the witness’s opportunity and capacity to
      observe the event or act in question; (2) the witness’s character; (3) any prior
      inconsistent statement by the witness; (4) a witness’s bias, or lack of bias; (5) the
      contradiction of the witness’s version of events by other evidence or its consi stency
      with other evidence; (6) the inherent improbability of the witness’s version of events;
      and (7) the witness’s demeanor. Hillen, 35 M.S.P.R. at 458.
                                                                                        7

      her resignation and the remarks section stated: “Agency finding: Resigned after
      receiving written notice on 26-MAR-2015 of proposal to separate for use of
      abusive, vulgar, or offensive language in the workplace and deliberate
      discrimination based on race/color creating hostile work environment.” ID at 4;
      IAF, Tab 12 at 15-16.      The administrative judge considered the appellant’s
      testimony that she did not notice the agency’s remarks when she reviewed and
      signed the document, but found her claim improbable considering the gravity of
      the situation and the appellant’s alleged concern about obtaining a clean record.
      ID at 11-12. We agree with the administrative judge’s findings on this issue.
¶14        Because the appellant has not shown that the administrative judge’s
      findings are incomplete, inconsistent with the weight of the evidence, and not
      reflective of the record as a whole, we find no reason to disturb the administrative
      judge’s demeanor-based credibility determinations. See Faucher v. Department
      of the Air Force, 96 M.S.P.R. 203, ¶ 8 (2004).          We therefore affirm the
      administrative judge’s finding that the appellant failed to prove that the agency
      provided her with misleading information or that she reasonably relied upon that
      misinformation to her detriment. ID at 15.
      The appellant failed to prove that her resignation was involuntary because of
      agency coercion.
¶15        A resignation to avoid a threatened removal also may be considered coerced
      if the employee can show that the agency had no reasonable grounds for
      threatening the action.    Lamb v. U.S. Postal Service, 46 M.S.P.R. 470, 475
      (1990). If the employee can show that the agency knew or should have known
      that the removal could not be sustained, the threatened action is deemed coercive.
      

the appellant reasserts the argument she made on appeal that the
      agency knew or should have known that her removal could not be sustained
      because she previously was disciplined in May 2011 for the same misconduct.
      PFR File, Tab 1 at 14-16; IAF, Tab 1 at 4.
                                                                                         8

¶16         To determine whether an appellant has been disciplined twice for the same
      misconduct, the Board must do more than simply compare the charges that the
      agency has brought against the appellant. Frederick v. Department of Homeland
      Security, 122 M.S.P.R. 401, 407 (2015). The Board must examine the factual
      specifications supporting the charges levied against the appellant, i.e. the
      underlying “cause” relied upon by the agency for taking the disciplinary action.
      

omitted). Ultimately, the Board mu st find that the charges
      “depend on different facts.” 

administrative judge compared the charges the agency relied upon in
      the proposed removal in 2015 and the proposed reprimand in 2011 and concluded
      that the appellant was not subjected to double punishment. ID at 17-19. Based
      on the deciding official’s testimony and the record evidence, the administrative
      judge also found that, as a result of the equal employment opportunity (EEO)
      investigation and the Office of Federal Operations’ decision finding that the
      appellant had engaged in race discrimination, the agency learned that the
      appellant’s improper conduct was much more pervasive than it previously had
      thought. 5   ID at 2, 18.   In contrast, the administrative judge found that the
      appellant offered nothing more to support her claim than her mere assertions that
      she already was punished. ID at 17.
¶18         On review, the appellant provides no new evidence or argument proving
      that she previously was disciplined for the same misconduct underlying her
      removal. For example, the appellant argues that her proposed removal was based
      in part on a March 31, 2011 incident when she said, “stop slurping you
      [expletive] pig,” but she was verbally counseled for that misconduct on April 5,

      5
        In reaching his decision, the administrative judge credited the deciding official’s
      testimony, which he based on his review of the EEO decision and the investigative
      record, that there was ample evidence of improper conduct by the appellant that went
      well beyond the appellant’s charged misconduct in her 2011 Letter of Reprimand. ID
      at 18. The administrative judge also compared the proposed reprimand in 2011 with the
      proposed removal in 2015.
                                                                                      9

      2011. PFR File, Tab 1 at 15. However, the administrative judge considered this
      evidence on appeal and correctly found that the appellant could not rely on her
      April 2011 nondisciplinary letter of counseling to support her claim of doub le
      punishment.   ID at 15 n.6, 18.     A nondisciplinary letter of counseling is not
      considered an adverse action; therefore, the appellant’s counseling letter did not
      preclude the agency from taking later disciplinary action on the same basis. See
      id.; Social Security Administration v. Carr, 78 M.S.P.R. 313, 332 (1998), aff’d,
      

(Fed. Cir. 1999).
¶19        On review, the appellant also restates the argument she made on appeal that
      her July 5, 2011 reprimand covered the same racist statements that the agency
      relied upon in her removal.       PFR File, Tab 1 at 15-16.   We agree with the
      administrative judge’s finding that the appellant failed prove that the agency
      knew that her removal could not be sustained. ID at 18-19. The administrative
      judge noted that, when questioned on cross-examination regarding some of the
      specific statements that were cited in her proposed removal, the appellant
      admitted that those statements could not have served as the basis for her 2011
      reprimand because they were made after the reprimand was issued. ID at 16 n.8.
      The record supports the administrative judge’s finding that although the appellant
      was punished for similar misconduct in 2011, her proposed removal was based
      upon numerous other incidents of misconduct that took place in 2011 for which
      she had not been punished. ID at 15.
¶20        We find that none of the appellant’s arguments and allegations of error on
      review present a basis for disturbing the administrative judge’s well-reasoned
      findings that the appellant failed to establish jurisdiction over her appeal and
      prove that her decision to resign was the involuntary result of agency
      misrepresentation or coercion.     ID at 19; see Crosby v. U.S. Postal Service,
      74 M.S.P.R. 98, 105-06 (1997) (finding no reason to disturb the administrative
      judge’s findings when she considered the evidence as a whole, drew appropriate
      inferences, and made reasoned conclusions); Broughton v. Department of Health
                                                                                 10

& Human Services, 33 M.S.P.R. 357, 359 (1987) (same). We therefore deny the
petition for review.

                NOTICE TO THE APPELLANT REGARDING
                   YOUR FURTHER REVIEW RIGHTS
      You have the right to request review of this final decision by the
U.S. Court of Appeals for the Federal Circuit. You must submit your reques t to
the court at the following address:
                            United States Court of Appeals
                                for the Federal Circuit
                              717 Madison Place, N.W.
                               Washington, DC 20439

The court must receive your request for review no later than 60 calendar days
after the date of this order. See 5 U.S.C. § 7703(b)(1)(A) (as rev. eff. Dec. 27,
2012). If you choose to file, be very careful to file on time. The court has held
that normally it does not have the authority to waive this statutory deadline and
that filings that do not comply with the deadline must be dismissed. See Pinat v.
Office of Personnel Management, 

(Fed. Cir. 1991).
      If you need further information about your right to appeal this decision to
court, you should refer to the Federal law that gives you this right. It is found in
title 5 of the United States Code, section 7703 (5 U.S.C. § 7703) (as rev. eff.
Dec. 27, 2012).        You may read this law as well as other sections of the
United States Code, at our website, http://www.mspb.gov/appeals/uscode.htm.
Additional     information      is    available    at    the    court’s    website,
www.cafc.uscourts.gov. Of particular relevance is the court’s “Guide for Pro Se
Petitioners and Appellants,” which is contained within the court’s Rules of
Practice, and Forms 5, 6, and 11.
      If you are interested in securing pro bono representation for an appeal to
the U.S. Court of Appeals for the Federal Circuit, you may visit our website at
http://www.mspb.gov/probono for information regarding pro bono representation
                                                                                 11

for Merit Systems Protection Board appellants before the Federal Circuit. The
Merit Systems Protection Board neither endorses the services provided by any
attorney nor warrants that any attorney will accept representation in a given case.




FOR THE BOARD:                            ______________________________
                                          Jennifer Everling
                                          Acting Clerk of the Board
Washington, D.C.