JOHN G. KOELTL, District Judge.
Zaire Lamarr-Arruz
In a companion Opinion and Order (the "Summary Judgment Opinion"), this Court denied CVS's motions pursuant to Rule 56 of the Federal Rules of Civil Procedure for summary judgment dismissing the plaintiffs' individual claims. Familiarity with the Summary Judgment Opinion is presumed.
The plaintiffs have also moved for certification of a class based on their hostile work environment claims pursuant to Rule 23 of the Federal Rules of Civil Procedure.
Pls.' Cert. Reply Mem. 1.
CVS has filed a separate motion to exclude the proposed testimony of the plaintiffs' expert witness, David L. Crawford.
For the following reasons, the plaintiffs' motion for certification of a class is
The factual background of this case is set forth in the Summary Judgment Opinion. The following factual background relevant to the present motion is undisputed, unless otherwise noted.
CVS is a Rhode Island corporation that owns and operates retail drugstores throughout the United States, including in New York City. CVS employs undercover security guards in plainclothes known as "Market Investigators" (also known as "Store Detectives"). Market Investigators work in the "Loss Prevention Department" within CVS and are supervised by at least Regional Loss Prevention Managers ("RLPMs"). Each RLPM oversees a team of Market Investigators within a territory of CVS stores. The territory of an RLPM may change over time.
CVS also employs Store Managers, each of whom is responsible for the operations of an assigned "home store."
Market investigators work at multiple CVS stores (including multiple stores within a given workweek) and rotate among multiple CVS stores within a geographic area. Because Market Investigators work at many different CVS stores, they also work with many different Store Managers. The degree and frequency with which any individual Market Investigator interacts with any individual Store Manager varies depending on a variety of factors, including respective work schedules; indeed, a Market Investigator may work at a CVS store without encountering a Store Manager. Market Investigators generally work independently (in other words, without any other Market Investigators present), although they may also occasionally work in pairs or in groups depending on need.
Named-plaintiff Lamarr-Arruz is an African-American who worked as a Market Investigator from around February 18, 2013 to November 14, 2013. Named-plaintiff Ansoralli, who is of Spanish, Portuguese, and West Indian descent, and whose mother is from Guyana, worked as a Market Investigator from October 2012 to February 2013.
The gravamen of the plaintiffs' claims is that the conduct of the RLPMs and Store Managers creates a hostile work environment for Hispanic and black employees. CVS denies the claims.
In connection with this motion, the plaintiffs have submitted documentary evidence in the form of declarations, depositions, and pleadings from fourteen other Market Investigators who currently have filed individual hostile work environment actions that are pending against CVS. Together with the named plaintiffs, the sixteen Market Investigators claim to have worked under eight of the twelve RLPMs and at around 111 (78%) of the approximately 142 CVS stores in the New York City area during the class period. The Market Investigators were employed for different periods and lengths of time. The plaintiffs estimate that CVS employed at least 80 black or Hispanic Market Investigators (and likely many more) during the class period.
The claims of the sixteen Market Investigators with respect to CVS are similar: over the course of their respective employments some combination of RLPMs and/or Store Managers instructed them to racially profile black and Hispanic customers, and also used language that was racially degrading.
Of the twelve RLPMs, there is only evidence that four ___ Abdul Saliu, Anthony Salvatore, Marian Lanzilotti, and Ron Taylor ___ used racially opprobrious language and instructed Market Investigators to profile based on race.
With respect to the Store Managers, the plaintiffs claim that they have adduced evidence that 59 Store Managers across the 142 CVS stores in the New York City area committed at least one act of racial discrimination over the course of the class period. Dkt. 230. The Market Investigators had different experiences with different Store Managers. With respect to the 59 Store Managers, the evidence ranges from isolated incidents to repeated occurrences. Some incidents were discussed at team meetings with an RLPM and the other Market Investigators on that RLPM's team, while other incidents were witnessed by a single Market Investigator and not repeated to any others. In some instances, multiple Market Investigators fault the same Store Manager. In other instances, there is only one accusation by a single Market Investigator against a single Store Manager.
Market Investigators testified that some Store Managers used unambiguously racist language or explicitly directed Market Investigators to racially profile customers.
Market Investigators also testified that they worked with Store Managers who never did anything discriminatory and that they worked in CVS Stores where they encountered no racial discrimination.
In connection with their motion for class certification, the plaintiffs have submitted an expert report by Crawford (the "Crawford Report"). Gottlieb Decl. Ex. WW (The Crawford Report). Crawford performed a Mantel-Haeznel statistical test, which is a method for assessing the association between two variables. CVS Exclusion Mem. Op. Ex. A (Crawford Dep. dated Aug. 30, 2016) at 102-03. Crawford's analysis purports to show that CVS disproportionately contacted the police when the Company detained a Hispanic or black shoplifting suspect, as compared to when it detained a suspected Caucasian shoplifter. The theory is that this serves as a proxy to show that CVS racially profiles on a company-wide basis.
CVS has submitted the report of Janet R. Thornton, Ph.D. (the "Thornton Report"), which criticizes Crawford's methodology.
Before certifying a class, the Court must determine that the party seeking certification has satisfied the four prerequisites of Rule 23(a): (1) numerosity, (2) commonality, (3) typicality, and (4) adequacy of representation.
Rule 23(a)(2) requires a showing that "there are questions of law or fact common to the class." Fed. R. Civ. P. 23(a)(2). To satisfy the commonality requirement, class members' claims must "depend upon a common contention," and the common contention "must be of such a nature that it is capable of classwide resolution."
The plaintiffs here seek certification under Rule 23(b)(3), which provides for a class to be maintained where "the questions of law or fact common to the class members predominate over any questions affecting only individual members, and . . . a class action is superior to other available methods for fairly and efficiently adjudicating the controversy."
"Rule 23 does not set forth a mere pleading standard. A party seeking class certification must affirmatively demonstrate his compliance with the Rule — that is, he must be prepared to prove that there are in fact sufficiently numerous parties, common questions of law or fact, etc."
This motion for class certification depends primarily on the ability of the class to satisfy Rule 23(a)(2)'s commonality requirement and Rule 23(b)(3)'s predominance and superiority requirements. Class certification in this case turns on the resolution of these issues. It is unnecessary to reach CVS's objections based on numerosity, typicality, adequacy, and ascertainability.
The plaintiffs have moved to certify a class action for claims of hostile work environment on behalf of black and Hispanic Market Investigators pursuant to § 1981, NYSHRL, and NYCHRL. While there are some differences between what the plaintiffs must establish under § 1981 and the NYSHRL as compared to the NYCHRL, the plaintiffs must generally establish under all of the statutes, first, actionable conduct, and, second, a means of imputing liability to the Company.
As explained in greater detail in the Summary Judgment Opinion denying the defendant's motion for summary judgment against Lamarr-Arruz and Ansoralli, a hostile work environment based on race requires the plaintiff to prove that the harassment in the individual plaintiff's employment was sufficiently severe or pervasive to create an abusive working environment.
Courts have generally approved of hostile work environment class actions where the work environment is localized, for example, where the proposed class members worked under a single supervisor or at a single site (even a large building that has multiple departments).
Employees that work in close proximity hear, see, and thus experience the same discriminatory acts. Where they do not do so first-hand, they may do so second-hand.
By contrast, courts have viewed multi-site hostile work environment class actions with skepticism.
The decision by the Court of Appeal for the Seventh Circuit in
The Court of Appeals reversed the district court's grant of class certification. The Court of Appeals discussed the commonality and predominance problems that tend to arise in multi-site hostile work environment class action litigations: "The large number of sites, and the fact that plaintiffs' experiences differ, raise the question whether the classes satisfy Rule 23(a)(2). . . . To evaluate plaintiffs' grievances about [the defendant-company], however, a court would need site-specific, perhaps worker-specific, details, and then the individual questions would dominate the common questions (if, indeed, there turned out to be any common questions)."
The court also observed that certification of the hostile work environment claims posed greater challenges than certification of the disparate impact claims (which likewise could not be certified) because it was more difficult to establish a classwide policy that created a shared hostile work environment across multiple sites through anecdotal evidence or the type of statistical evidence that is usually used to establish disparate impact claims on a classwide basis.
In this case, as in
The plaintiffs have also failed to establish the predominance and superiority necessary to certify a class under Rule 23(b)(3).
To satisfy the predominance requirement of Rule 23(b)(3), the issues subject to generalized proof and applicable to the class as a whole must predominate over, and be more substantial than, the issues that are subject to individualized proof.
In this case, common issues do not predominate over individual issues with respect to the first element of the hostile work environment claim. The determination of actionable conduct is not subject to generalizable proof. Here,
The plaintiffs argue that a class action is appropriate — even though the Market Investigators worked independently at various CVS locations with different Store Managers throughout New York City for different periods and lengths of time under the supervision of different RLPMs — because all of the class members shared a common hostile work environment created by the RLPMs. But that is not true. The Market Investigators reported to twelve different RLPMs within the Loss Prevention Department. The main thrust of this action was that the Market Investigators all received the same instruction from their RLPMs that they were obliged to follow if they wanted to keep their jobs: target black and Hispanic customers. The RLPMs allegedly accompanied those instructions with opprobrious epithets. That was allegedly actionable conduct, which was the centrifugal force for this class action.
But the evidence shows the majority of the RLPMs did not instruct any Market Investigators to profile based on race or use any racially degrading language. There is no evidence that eight (75%) of the RLPMs instructed Market Investigators to racially profile and almost no evidence to suggest that those same eight RLPMs engaged in any actionable conduct.
The plaintiffs have adduced no evidence with respect to four of the twelve RLPMs, and concede that they have no evidence of actionable conduct against a fifth. None of the sixteen Market Investigators who provided evidence fault RLPMs Marton, Butler, or Burgess for any acts of racial discrimination — the best the plaintiffs can do against these three RLPMs is to argue that (in the plaintiffs' view) they each testified that they did not adequately investigate isolated complaints of racism and, in addition, that Burgess occasionally used coarse language that was unrelated to race. The argument that these three RLPMs contributed to a hostile work environment is not plausible.
That leaves evidence of direct acts of racial discrimination by four RLPMs: Lanzilotti, Taylor, Saliu, and Salvatore. And the evidence of actionable conduct against those four RLPMs differs with respect to severity and pervasiveness.
The remaining allegations of actionable conduct are store-specific. There were 142 CVS stores. The plaintiffs claim that the sixteen Market Investigators worked at about 112 stores. There was little temporal or spatial overlap between Market Investigators. There are no complaints of racial discrimination with respect to many of the stores and Store Managers. For the stores where there are complaints, the content and nature of the evidence of actionable conduct would differ for each class member. The Market Investigators complained about different Store Managers because they worked with different Store Managers at different stores at different times. The frequency with which a Market Investigator interacted with a Store Manager varied. Because Market Investigators did not generally work together, their accounts of the alleged discriminatory acts by even the same Store Managers differed. Their experiences did not overlap because their work environments were different.
In many instances, the plaintiffs claim that a reasonable jury could conclude the coded language by Store Managers contributed to a hostile work environment. That might be true for each individual class member, but would require contextual analysis that is not susceptible to proof on a classwide basis.
The ultimate result is individualized inquiries to determine liability, and then to determine damages. The Market Investigators that worked under Saliu, Salvatore, Lanzilotti and Taylor, respectively, would present four cases about the actionable conduct of each respective RLPM. The remainder of the class who worked under the other eight RLPMs would, in practical terms, have to establish that their interactions, principally with their Store Managers, created a hostile work environment. The individual issues with respect to proving actionable conduct overwhelm the common issues.
Moreover, there are other individual issues with respect to imputing liability to the Company that contribute to the conclusion that the common questions do not predominate over the individual questions. For example, if a jury concluded that the Store Managers are not supervisors, the jury may have to make individualized findings with respect to CVS's negligence with respect to each Store Manager.
To satisfy Rule 23(b)(3), the plaintiffs must also show "that a class action is superior to other available methods for fairly and efficiently adjudicating the controversy." A court must consider four nonexclusive factors: (1) the interest of the class members in maintaining separate actions; (2) the extent and nature of any litigation concerning the controversy already commenced by or against members of the class; (3) the desirability or undesirability of concentrating the litigation of the claims in the particular forum; and (4) the difficulties likely to be encountered in the management of a class action. Fed. R. Civ. P. 23(b) (3).
It is apparent that a class action is not superior to individual actions.
A class action would be unmanageable. The Court of Appeals for the Seventh Circuit observed in
The other Rule 23(b)(3) factors also weigh against a class action. The fourteen additional Market Investigators — one of whom could not meet the proposed class definition because he is not black or Hispanic — have commenced individual actions against CVS arising out of similar allegations. The actions are currently pending in various state, federal, and arbitral fora. The actions are at various stages, and many have been pending for over a year. Plainly, "these are not cases where it makes no economic sense for an individual to pursue his own claim."
Accordingly, superiority is not met.
Because the plaintiffs have failed to satisfy the commonality requirement of Rule 23(a)(2) and the requirements of Rule 23(b)(3), the motion for class action certification is
CVS has also moved to exclude the proposed Crawford testimony. That testimony does not affect the resolution of this class action motion and, in any event, is unreliable and should be excluded.
The Crawford testimony does not obviate the problems with commonality, predominance, and superiority discussed above. The testimony does not exclude the need for individualized assessments of the alleged racially hostile environment experienced by the individual members of the class. Evidence that CVS disproportionately contacts the police for black and Hispanic detainees at the aggregate level across all CVS stores would not change the need for individualized inquiries to evaluate each class member's experience and environment at the store level.
The Crawford testimony purported to show that a disproportionate number of blacks and Hispanics who were detained at CVS stores were reported to the police. But that testimony is removed from the issues in this case with respect to whether class members experienced a racially hostile environment. Whether a disproportionate number of blacks or Hispanics were reported to the police after they were detained does not even disclose whether a disproportionate number of blacks or Hispanics were initially detained by Market Investigators — the gist of the plaintiffs' complaint of racial profiling — nor does it disclose whether Market Investigators were subject to a racially hostile environment.
In any event, Crawford's proposed testimony should also be excluded because it is unreliable. Federal Rule of Evidence 702 requires a trial judge to ensure that all expert testimony is both relevant and reliable.
A party may raise a
Crawford based his analysis on two CVS internal records that contained external case theft incident report data on shoplifting at CVS stores in the New York City Area. Crawford Report ¶ 12. The incident reports contained data related to the identification of the shoplifter; the shoplifter's race; the date of the alleged offense; the store; whether the police were contacted; whether the incident involved a weapon or violence; whether the shoplifter was a juvenile; whether Organized Retail Crime was involved; the category of the product(s) involved; the dollar amount of the items targeted; and a description of the incident.
Crawford removed all instances where a shoplifter was not detained (for example, because the shoplifter escaped before detention) from the data universe, and then performed a Mantel-Haenszel statistical test based on the reported race of the suspect and whether the police were notified, while controlling for the date of the offense and the CVS store where the detention occurred. On this basis, Crawford found that police contacts were disproportionately high for alleged black and Hispanic shoplifters across all CVS stores. Crawford also found that police contacts were disproportionately high for detentions involving alleged black and Hispanic shoplifters regardless of whether the value of the products targeted was above or below $50.
To be reliable, a data analysis must account for major variables, including confounding variables.
While courts have found that the Mantel-Haenszel test can be an appropriate way to analyze data in discrimination cases (typically disparate impact cases, which this case is not) if applied correctly,
Crawford failed to analyze the effect of potential confounding variables that were contained in the external case theft incident reports, including the use of weapons or violence in the shoplifting; whether the detainee was a juvenile; whether Organized Retail Crime was involved; and the category of the product(s) involved.
Crawford did not offer a sound reason for excluding these data points, which were major variables. Crawford testified that he simply did not investigate the relationship of these data points to race or police contacts.
As Crawford conceded with respect to weapons and violence, it is plain that other data points could have relevance to the decision to contact the police. Moreover, there were good reasons based on the record to believe that they were important factors the relevance of which needed to be at least investigated. CVS policy required its personnel to "contact law enforcement for assistance" in the event a juvenile could not be released to a legal guardian because of liability issues. Gaites Decl. Ex. 1 (CVS Market Investigator Training Presentation dated Mar. 2011) at CVS 00002917. Some CVS stores had policies that they would notify the police whenever certain products, such as cosmetics, were targeted by a shoplifter. CVS Exclusion Mem. Op. Ex. E (David Gonzalez Dep. dated July 21, 2016) at 161-62. Likewise, CVS personnel testified that police were consistently contacted in the event of Organized Retail Crime. CVS Exclusion Mem. Op. Ex. F (Eric Butler Dep. dated July 7, 2016) at 89; CVS Exclusion Mem. Op. Ex. G (Marian Lanzilotti Dep. dated July 7, 2016) at 69-72.
Crawford conceded at his deposition that he could have performed an analysis to control for these other variables. Crawford Dep. at 104-05. Crawford's failure to investigate the impact of these major variables, let alone control for them, renders his proposed testimony unreliable.
Accordingly, the motion to exclude the proposed Crawford testimony is
The Court has considered all of the arguments raised by the parties. To the extent not specifically addressed above, the arguments are either moot or without merit. The plaintiffs' motion for certification of a class is
The rebuttal report suffers from an unreliable methodology similar to the one in Crawford's original report. Crawford re-performed the Mantel-Haenszel test four times. Each time, he accounted for one variable that he had failed to consider before, but did not consider the variables simultaneously.