JANE J. BOYLE, District Judge.
Defendants, who include major U.S. hotel chains and online travel agencies ("OTAs") in the United States, jointly move to dismiss this putative class action brought by consumers claiming they paid inflated prices on hotel rooms booked online. Defendants first challenge the Consolidated Amended Complaint's ("Complaint") (doc. 85) three antitrust law claims, which charge Defendants with engaging in an industry-wide conspiracy to uniformly adopt resale price maintenance agreements, containing most favored nation clauses, in an effort to eliminate price competition among hotel room booking websites. Defendants also seek to dismiss the Complaint's state consumer protection law claim, which alleges that Defendants deceptively published "best price" or "lowest price" guarantees on their websites while knowing that "best" price was the same fixed rate offered across all hotel booking websites.
To survive this motion, the Complaint's factual allegations (taken as true) must plausibly establish the essential elements of each claim. Because it finds the Complaint fails to plausibly allege (1) a price-fixing conspiracy for the three antitrust law claims and (2) proximate causation for the consumer protection law claim, the Court
The relevant conduct at issue in this case took place in the U.S. market for "direct online sale of hotel room reservations." (Compl., Doc. 85, ¶ 138.) Hotels have long sold rooms to consumers through various channels of distribution, including "telephone or walk up reservations." (Id. ¶ 139.) With the rise of the internet, an important new channel presented itself: the online bookings market. In this market, a hotel can offer a single room to consumers through multiple online
Occupying the largest sector of the online hotel bookings industry in the United States are the two main groups of defendants in this case. The first group includes twelve "collectively ... dominant hotel chains in the United States" (the "Hotel Defendants").
Collectively, Defendants are charged with entering into an industry-wide conspiracy to impose "rate parity" across hotel room booking websites. Put differently, Defendants allegedly conspired to eliminate, on an industry-wide basis, intra-brand competition — that is, competition among each hotel's online distribution channels, including its own website and OTA-run websites. (Id. ¶ 78.) Here are just two examples set out in the Complaint (Id. ¶ 128) illustrating the rate parity Defendants' conspiracy allegedly created:
Dallas Marriott, 1 King Bed or 2 Double Beds, June 1-2, 2013 (posted 4/25/13):
Expedia $159 Hotels.com $159 Orbitz $159 Priceline $159 Travelocity $159 Booking.com $159 Marriott's website $159
Hilton Dallas/Park Cities, 1 King Bed, June 1-2, 2013 (posted 4/25/13):
Expedia $139 Hotels.com $139 Orbitz $139 Priceline $139 Travelocity $139 Booking.com $139 Hiton's website $139
According to the Complaint, "[t]he exact date the conspiracy began is unknown, but it is believed to have started in 2003." (Id.
The conspiracy or agreement that ultimately came out of these purported discussions involved "an express or tacit agreement" among all Defendants. (Id.) Holding this wider conspiracy together were at least two additional agreements. First, the OTA Defendants entered into a horizontal agreement
Thus, each RPM agreement ensured first, that each OTA would not discount below each hotel website's published rate, and second, that each hotel was providing each OTA with its lowest online rate. As the industry began to uniformly adopt these RPM agreements starting in "late 2003 and 2004," the conspiracy's plan to impose rate parity began to materialize. (Id. ¶ 76.)
Defendants also allegedly conspired to ensure this rate parity remained in place. Hotel Defendants "threatened other [OTAs] with legal action and/or refused to allow [OTAs], such as Skoosh.com, to sell rooms if [that OTA] refused to ... maintain resale prices at the agreed rate in compliance with the RPM scheme." (Id. ¶ 104.) Likewise, the OTA Defendants' took their own steps to ensure the RPM agreements were being honored, "employ[ing] market managers who monitor closely a hotel's rates across all channels, and if a preferential rate was given to one over he other that hotel could face dire penalties." (Id. ¶ 129) (quotation marks omitted.)
In 2012 — nearly a decade after the conspiracy allegedly formed — Defendants began facing public scrutiny. On July 31, 2012, the British Office of Fair Trade ("OFT") publicly announced its "Statement of Objection" to "separate arrangements" between two OTA Defendants (Bookings.com and Expedia) and one Hotel Defendant (IHG), which the OFT claimed infringed U.K. competition law.
The first civil complaint in this case was filed on August 20, 2013 — twenty days after the OFT's announcement. (Resp. 69) (citing Turik v. Expedia, Inc., No. 12-cv-4365 (N.D.Cal.).) A number of related suits were subsequently filed in district courts nationwide, including Smith v. Orbitz, filed in this Court on August 27, 2012 (doc. 1). Pursuant to 28 U.S.C. § 1407, the U.S. Judicial Panel of Multidistrict Litigation transferred the related suits to this Court for consolidated pretrial proceedings, and on February 26, 2013, the Court ordered (doc. 35) the cases consolidated.
On March 1, 2013, Plaintiffs filed the Consolidated Amended Complaint (doc. 85) on behalf of themselves and a putative class of individuals "throughout the United States who during the period January 1, 2003, through May 1, 2013, paid for a [non-packaged] room reserved from any of Defendants' online websites." (Compl. ¶ 149.) Plaintiffs seek recovery for the supra-competitive prices — that is, prices inflated above sustainable levels in a competitive market — they allegedly paid for non-packaged hotel rooms booked through Defendants' websites. The Complaint asserts four counts for Defendants': (1) per se violation of Section 1 of the Sherman Act, 15 U.S.C. § 1; (2) agreements unreasonably restraining trade (under the rule of reason or "quick look" test) in violation of Section 1 of the Sherman Act; (3) violation of state antitrust laws; and (4) violation of
On July 1, 2013, Defendants collectively filed a Joint Motion to Dismiss (doc. 108). The Joint Motion raises various deficiencies with the eighty-five page Complaint warranting, in Defendant's view, full or partial dismissal of all four counts. However, after the Plaintiffs filed their response (doc. 113), to which Defendants replied (doc. 121), the central issues here narrowed. The parties further clarified and argued their positions in a hearing before the Court on December 17, 2013. (Transcript of Motion Hearing for Proceedings held on December 17, 2013 ("Mot. Hearing"), Doc. 133.) Having considered the parties' positions and the relevant law, the Court is prepared to issue its resolution.
Federal Rule of Civil Procedure 12(b)(6) authorizes dismissal for failure to state a claim upon which relief may be granted. FED. R. CIV. P. 12(b)(6). In reviewing a Rule 12(b)(6) motion, the Court must "constru[e] all factual allegations in the light most favorable to the plaintiffs." Kopp v. Klein, 722 F.3d 327, 333 (5th Cir.2013). However, "the tenet that a court must accept as true all of the allegations contained in a complaint is inapplicable to legal conclusions." Ashcroft v. Iqbal, 556 U.S. 662, 678, 129 S.Ct. 1937, 173 L.Ed.2d 868 (2009). Similarly, the Court is not "bound to accept as true a legal conclusion couched as a factual allegation." Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555, 127 S.Ct. 1955, 167 L.Ed.2d 929 (2007) (quoting Papasan v. Allain, 478 U.S. 265, 286, 106 S.Ct. 2932, 92 L.Ed.2d 209 (1986)).
For a complaint to survive a Rule 12(b)(6) motion, it must contain "enough facts to state a claim to relief that is plausible on its face." Twombly, 550 U.S. at 570, 127 S.Ct. 1955. A facially plausible complaint does more than plead "facts that are `merely consistent with' a defendant's liability." Iqbal, 556 U.S. at 678, 129 S.Ct. 1937 (quoting Twombly, 550 U.S. at 557, 127 S.Ct. 1955). Rather, a facially plausible complaint "pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged." Id. If the allegations raise no entitlement to relief, "this basic deficiency should ... be exposed at the point of minimum expenditure of time and money by the parties and the court." Cuvillier v. Taylor, 503 F.3d 397, 401 (5th Cir.2007) (quoting Twombly, 550 U.S. at 557, 127 S.Ct. 1955).
The Complaint's four counts are based on two general categories of misconduct on the part of the Defendants. First, Defendants allegedly entered into an industry-wide conspiracy to restrain competition in the U.S. market for "direct online sale of hotel room reservations." (Compl. ¶ 138.) In Counts I and II, the Complaint asserts that this anticompetitive conduct violated Section 1 of the Sherman Act, 15 U.S.C. § 1. Drawing on this same anticompetitive conduct, Count III alleges that Defendants violated various state anti-trust laws. Second, Defendants' advertisements guaranteeing that their respective websites offered the "best" or "lowest" price online — when that price was the same across all online channels — were purportedly deceptive/unfair to consumers. On this basis, Count IV asserts that Defendants violated state consumer protection statutes.
Defendants challenge all four counts on a number of grounds. They point out multiple deficiencies in both the antitrust law and consumer protection claims before arguing that all four counts warrant partial
To state a § 1 claim, a plaintiff generally must establish three elements: "(1) the defendants engaged in a conspiracy; (2) that restrained trade; (3) in the relevant market." Golden Bridge Tech. Inc. v. Motorola, Inc., 547 F.3d 266, 271 (5th Cir.2008).
For the first element, Plaintiffs rely on allegations purportedly showing that all Defendants entered into an industry-wide conspiracy to impose rate parity in the online hotel bookings market. Within this broad conspiracy are two sub-agreements: a horizontal agreement not to compete among the OTA Defendants and the individual RPM agreements between each OTA-Hotel Defendant pair. While the Complaint also hints at an agreement between Hotel Defendants to impose rate parity in the online bookings market in accordance with the wider conspiracy, Plaintiffs have made clear that they are not alleging "a horizontal conspiracy between the Hotel Defendants" to restrain inter-brand competition on hotel room prices.
The issue, then, comes down to whether the Complaint's circumstantial facts plausibly allege an industry-wide conspiracy to restrain competition in the online hotel bookings market. Plaintiffs certainly may rely on circumstantial facts to establish the first element of their § 1 claims,
As mentioned, the first pre-requisite to liability under § 1 is the existence of a "contract, combination, ... or conspiracy." 15 U.S.C. § 1. This statutory language "leaves no doubt that Congress made a purposeful choice to accord different treatment to unilateral and concerted
Before Twombly, this distinction between concerted and unilateral conduct was more often fleshed out at the summary judgment and trial stages of litigation.
With that reasoning in mind, Twombly held that a § 1 complaint must contain "enough factual matter (taken as true) to suggest that an agreement was made ..., not merely parallel conduct that could just as well be independent action." Id. at 557, 127 S.Ct. 1955 (emphasis added). To illustrate, the defendants in
The Court found the allegations of a § 1 conspiracy among the defendants implausible. The Court began its analysis by finding that "[t]he nub of the complaint" consisted of allegations related to defendants' parallel behavior. Id. at 565, 127 S.Ct. 1955. In other words, the complaint failed to provide any "further circumstances pointing toward a meeting of the minds," or "further factual enhancements" that pushed the allegations out of "neutral territory." Id. at 557, 127 S.Ct. 1955. Such "factual enhancements" in this context, according to the Court, may consist of "parallel behavior that would probably not result" absent an agreement or "complex and historically unprecedented changes in pricing structure made at the very same time by multiple competitors, and made for no other discernible reason."
Next, the Court analyzed the parallel conduct allegations and rejected plaintiffs' contention that this allegedly suspicious behavior suggested an agreement. On the contrary, "common economic experience" showed that defendants' parallel resistance of the upstart service providers was nothing "more than the natural, unilateral reaction of each [firm]." Id. at 565-66, 127 S.Ct. 1955. Similarly, there was "an obvious alternative explanation," or "natural explanation for" defendants' allegedly suspicious failure to enter each other's regional service areas: "the former Government-sanctioned monopolists were sitting tight, expecting their neighbors to do the same thing." Id. at 568, 127 S.Ct. 1955. And despite general allegations to the contrary, the Court noted that "the complaint itself" offered "reasons to believe that" the defendants' behavior was just as likely the product of self-interested behavior. Id. In sum, the Court concluded that the complaint "did not plausibly suggest an illicit accord because it was not only compatible with, but indeed was more likely explained
Plaintiffs contend that their § 1 conspiracy allegations go well beyond the insufficient pleadings in Twombly. Plaintiffs concede that at center is the Defendants' parallel conduct — the uniform adoption of similar RPM agreements and the resulting rate parity these agreements created in the online market for each Hotel Defendants' rooms. (Resp. 13-14.) But they contend that the Complaint contains many more "factual enhancements" that place the parallel conduct in a context suggesting a conspiracy. (Id. at 14.) Specifically, Plaintiffs' identify the following enhancements: (i) online hotel bookings price competition before the alleged agreement formed; (ii) OTA Defendants' market power; (iii) Defendants' common motives; (iv) inter-firm communications, including pricing discussions, at the EyeforTravel Conferences;
Defendants, on the other hand, argue that Plaintiffs' allegations amount to the nothing more than parallel business activity of firms in the online hotel bookings market. (Reply 6.) After pointing out the shortcomings with Plaintiffs' main factual enhancements, Defendants argue that the purported enhancements fail to plausibly suggest an agreement. (Id. at 7-13.) Instead, Defendants explain that the alleged parallel behavior is simply the result of each Defendants' independent effort to protect their business interests by rationally adopting similar vertical distribution agreements. (Id. at 13-15.) The Court agrees, and for the reasons that follow, it finds that the Complaint fails to allege sufficient facts to suggest that Defendants conspired to fix prices on hotel rooms sold online.
Like in Twombly, the real "nub" of the Complaint in this case is Defendants' parallel business behavior — the adoption of similar RPM agreements seen across pairs of OTA and Hotel Defendants. And like in Twombly, Defendants' parallel adoption of similar business strategies is not suspicious or suggestive of an agreement. On the contrary, common economic experience and the Complaint itself offer a natural or "obvious" explanation for why the Hotel Defendants on one side, and OTA Defendants on the other, individually entered into the same two-term RPM agreements.
For the Hotel Defendants, an RPM agreement allowing them to control the prices at which their rooms were sold online made perfect economic sense. As a general matter, it is quite natural for a seller to want to control the online price of its product. Take, for example, an analogy offered by Defendants: a car owner who puts his car on Craigslist wants to sell his car at the price he thinks the market is willing to pay, and "the people of Craigslist don't get to call [the seller] up out of the blue and say, congratulations, I sold your car for $100." (Mot. Hearing 41-42.) This natural desire to control online pricing is even more apparent in the hotel industry. A fancy hotel, for example, may
For OTA Defendants, the reason they would individually seek out the two-term RPM agreements on an individual basis is more obvious. Having given up the right to discount prices below each Hotel Defendant's published rate, each OTA Defendant would naturally want an assurance that competitors will also be prohibited from offering a lower price than the published rate. That is precisely what each OTA Defendant got in return according to the Complaint — an MFN clause assuring the OTA Defendant that the minimum rate it must publish will not be undercut by the hotel itself or an OTA competitor.
Plaintiffs disagree that natural economic forces drove Defendants to individually adopt similar RPM agreements. As part of their "factual enhancements," Plaintiffs argue first that Defendants shared a common motive to eliminate price competition in the online market, and second that, without a conspiracy, the RPM agreements went against Defendants' business interests. But neither of these conclusory assertions, which the Court need not accept as true, actually suggest a conspiracy.
Like in Twombly,
Likewise, Plaintiffs' contention that Defendants' actions go against Defendants' business interests is also as an unsupported conclusion. Plaintiffs first argue that "[a]bsent the conspiracy, those who would set high prices would be undercut by those who wanted to discount." (Resp. 19.) Not true. Absent the conspiracy, individual pairs of Defendants could unilaterally adopt and enforce the same RPM agreements, preventing any discounting as it relates to the published rates covered in each respective RPM agreement. Next, Plaintiffs argue that it would be in the Hotel Defendants' best interest to compete with the OTAs so that the hotel's website offers the lowest prices, rather than enter into an agreement promising not to undercut the OTAs. But this conclusive assertion is undermined both by common economic experience and facts in the Complaint itself. First, the free-rider theory of economics may explain why Hotel Defendants agree not to undercut OTAs on price. As applied to this case, the free-riding theory posits that the hotel will suffer a loss if the OTA fails to invest in "genuinely useful" services (e.g., a more powerful price-comparison search engine), because of the OTA's concern that consumers will use the OTA's service to find a suitable hotel room, only to then go to another' website (i.e., the entity taking a free-ride off the OTA's services, such as the hotel) and purchase the room at a discount value, cutting the OTA out of the deal.
In light of the above discussion, Plaintiffs' eight remaining "factual enhancements" must place the ambiguous parallel conduct allegations in a context that raises the suggestion of a conspiracy. As explained below, however, three of these "enhancements" are nothing more than additional parallel conduct allegations, one is irrelevant to the issue at hand, and the remaining three are merely consistent with, rather than suggestive of, a conspiracy.
To begin, at least three of the "factual enhancements" are nothing more than additional parallel conduct allegations. Plaintiffs' "coordinated pricing efforts" factual enhancement is simply the parallel conduct allegations recast in different language. Similarly, their "coercion and enforcement" enhancement is supported by facts showing Defendants independently enforcing their individual RPM agreements (which Plaintiffs do not challenge as
Next, the "government investigation" factual enhancement deserves no inference of a conspiracy at all.
First, regarding the communications "factual enhancement," the allegations, at best, show that Defendants had an opportunity to conspire, but do not suggest that they actually did conspire. In support of this enhancement, the Complaint puts forth, details surrounding five annual EyeforTravel conferences on dates ranging from 2004 to 2008, as well as various conclusory references to private communications between Defendants.
Regardless, even if these communications are relevant, they still fall short of suggesting a conspiracy actually formed. Generally, parallel conduct allegations "plus" well-pled allegations detailing "communication[s] between high-level personnel on pricing policy" are enough to suggest a conspiracy. In re Plywood Antitrust Litig., 655 F.2d 627, 634 (5th Cir.1981). However, Twombly recognized that "just because [a defendant] belonged to the same trade guild [or association] as one of [its] competitors when" the parallel behavior occurs does not, without more, suggest a conspiracy formed.
Here, the fact that executives of certain Defendants were present at the same annual industry conferences is no more suggestive of a conspiracy than the trade association allegations in Twombly. The attendance of these executives merely presents an opportunity to conspire, but the surrounding allegations fail to suggest they actually did conspire. In fact, the presence of non-defendants at the EyeforTravel conferences — including airline representatives and a business school professor (Compl. ¶ 91) — belies the
Moreover, the "pricing discussion" that took place at the EyeforTravel conferences are not suspicious at all. Plaintiffs cherry-pick words like "price" and "rate parity" from topic headings at the conferences in an effort to categorize these as "pricing discussions" among competitors, but a fair reading of these topic headings reveals innocent business-related discussions that one would expect to see at an industry conference. For example, "rate parity" appeared in a topic heading discussing business strategies to "successfully manage revenue across all your distribution channels." (Id. ¶ 88.) In another example, Plaintiffs simply misread a topic heading concerning "strategies for restriction free pricing" (id. ¶ 91) as meaning "restrictions on pricing." (Id. ¶ 92.) These are not the sort of signals suggesting an unspoken meeting of the minds seen in cases Plaintiffs rely on.
Second, the price competition preceding the alleged conspiracy "factual enhancement" is supported by allegations showing a gradual change in pricing among firms aware of each other's activities, rather than a suspicious, abrupt change suggesting a conspiracy. As noted in Twombly, parallel conduct allegations may be suggestive of an agreement when teamed with "complex and historically unprecedented changes in pricing structure made at the very same time by multiple competitors, and made for no other discernible reason." 550 U.S. at 556 n. 4, 127 S.Ct. 1955. Here, Plaintiffs assert that "[p]rior to 2002 and before the OTA Defendants had market power, they competed on price" (Resp. 14), and that sometime between 2002 (when discussions allegedly began) and late 2003 and 2004 (when Defendants began to adopt the RPM agreements) this price competition went away. (Compl. ¶¶ 74-75.) This, however, is not the sort of abrupt change in pricing indicative of a conspiracy seen in the cases Plaintiffs cite.
Lastly, the OTA market power factual enhancement also falls short of pushing these allegations out of neutral territory. The fact that a relatively small group of competitors (the nine OTA Defendants) hold a large share of the OTA-booking market (94% of OTA-booking in 2011) may be a characteristic that is consistent with a conspiracy. But without more, OTA Defendant's market share, like the ambiguous facts
In conclusion, the Complaint fails to adequately alleges its § 1 claims, because the well-pled facts do not plausibly suggest that Defendants entered into an industry-wide conspiracy. As such, the Court
Likewise, the Complaint's state antitrust law claim also warrants dismissal in light of the inadequately pled conspiracy allegations. Count III is filed pursuant to antitrust statutes in twenty-six jurisdictions listed in the Complaint. (Compl. ¶¶ 196-220.) Defendants assert that "[e]ach of these 26 jurisdictions uses federal precedent to interpret that jurisdiction's antitrust laws." (Mot. 42.) The only contention Plaintiffs raise with this claim made by Defendants is that "some states continue to treat resale price agreements as automatically illegal under their own state antitrust protections, notwithstanding" Leegin Creative Leather Products, Inc. v. PSKS, Inc., 551 U.S. 877, 127 S.Ct. 2705, 168 L.Ed.2d 623 (2007). (Resp. 54.) Plaintiffs do not, however, dispute that each state law requires the same sort of concerted action § 1 requires. Therefore, since the Court already found the price-fixing conspiracy allegations implausible, it must conclude that the Complaint's state antitrust law claim is also inadequately pled. As such, the Court
The Complaint's final count is based primarily on a second, distinct variety of misconduct: Defendants' "lowest" or "best" price guarantees on rooms sold online. Specifically, Defendants allegedly "promised the `Best' or "Low Price"" and "informed consumers that [they] would match any low price the consumer found," even though "Defendants knew there were no lower prices and that the series of promises were illusory and deceptive." (Compl. ¶ 224.) "As a result of this deceptive conduct," according to the Complaint, "Plaintiffs did not receive the best price or lowest price and were injured." (Id. ¶ 225.) Count IV of the Complaint, therefore, seeks recovery under forty state consumer protection statutes, five of which Plaintiffs voluntarily dismissed in light of a discrete deficiency raised in Defendants' Joint Motion.
Defendants now move to dismiss Count IV on a number of grounds. (See Mot. 43-48.) For now, the Court need only address the issues Defendants raise concerning two of the consumer protection claim's essential elements.
As Plaintiffs detail in their brief, each consumer protection statute at issue generally prohibits deceptive and/or unfair conduct. (Resp. 58-59.) Deceptive conduct generally entails "acts likely to mislead a reasonable consumer acting reasonably under the circumstances." Spagnola v. Chubb Corp., 574 F.3d 64, 74 (2d Cir.2009) (discussing N.Y. GEN. BUS. LAW § 349) (quotation marks omitted). Similarly, conduct is generally considered "unfair" based on "`(1) whether the practice offends public policy; (2) whether it is immoral, unethical, oppressive, or unscrupulous; (3) whether it causes substantial injury to consumers.'" Osborn v. J.R.S.-I., Inc., 949 F.Supp.2d 807, 813 (N.D.Ill. June 7, 2013) (quoting Robinson v. Toyota Motor Credit Corp., 201 Ill.2d 403, 266 Ill.Dec. 879, 775 N.E.2d 951, 960 (2002) in the discussion of 815 ILCS § 505/2).
The Supreme Court's discussion of the "literal truth" defense in Donaldson v. Read Magazine, Inc., 333 U.S. 178, 68 S.Ct. 591, 92 L.Ed. 628 (1948) has been "adopted by virtually every court that has considered the matter."
Donaldson, 333 U.S. at 189-90, 68 S.Ct. 591.
Accordingly, though the best or lowest price guarantees were literally true — consumers did in fact get the lowest or best price available online — a reasonable consumer of an "ordinary min[d]" may, nonetheless, find the advertisements to be deceptive, so long as they have a tendency to mislead. Contrary to Defendants' contentions, a reasonable consumer of ordinary intelligence could plausibly find that the advertisement falsely implies that the lowest or best price offered is being set through Defendants' competitive discounting efforts, rather than contractual assurances. Take, for example, OTA Defendant Expedia's best price guarantee: "Find a cheaper trip within 24 hours of booking and we'll refund the difference — and give you a travel coupon worth $50." (Compl. ¶ 130(b).) It seems plausible that an ordinary consumer would reasonably infer from this advertisement that Expedia is trolling the online market, looking for the lowest price for a particular room in that 24-hour period, and publishing that rate for the consumer. Expedia even implies that it is putting in its best effort to find
Similarly, Plaintiffs have plausibly alleged that the rate guarantees qualify as "unfair" under the consumer protection statutes. The rate guarantees unscrupulously promise the best rate without any indication that the particular rate is actually the same as all other rates offered online. And the purpose of the guarantee was primarily, if not purely, commercial. While Defendants posit that the rate guarantees had the laudable goal of assuring consumers they would not have to go searching elsewhere for a better online rate, if this was truly the desired effect, the advertisement would not likely induce consumers to go search elsewhere with the illusory promise of an award if a lower rate is found. Instead, the guarantees were intended to attract more consumers to book at that particular defendant's website, with the promise that the consumer will not find a better price than the "best" being offered on that website. In short, it is not in the public's best interest to allow unscrupulously misleading advertisements made for commercial gain. Accordingly, the Court finds Complaint's allegations of unfair and/or deceptive conduct on the part of Defendants to be implausible.
Nevertheless, Count IV of the Complaint cannot survive this Motion, because Plaintiffs fail to plausibly allege that Defendants' well-pled misconduct proximately caused Plaintiffs' injuries. It is undisputed that each consumer protection statute at issue requires, in some form or another, that the defendant's unlawful conduct proximately cause the plaintiff's complained-of-harm.
The sole causation allegations for Plaintiffs' consumer protection claim can be found at paragraph 225 of the Complaint: "As a result of this deceptive conduct [i.e., the rate guarantees] Plaintiffs did not receive the best price or lowest price and were injured." In other words, the Complaint alleges that Defendants' deceptive rate guarantees caused Plaintiffs harm in the form of supra-competitive prices, that is, rates paid above the "best" or "lowest" rate a competitive online market could offer. Defendants contend that these allegations are, first, too conclusory, and second, implausible, "because the Complaint concedes that there were no `lower or better price[s].'" (Mot. 45) (quoting Compl. ¶¶ 78, 224.) The Court agrees.
Count IV fails to adequately plead proximate causation, because Plaintiffs' alleged injury — payment of supra-competitive prices — has no plausible connection to the misconduct at issue — Defendants' deceptive low or best price guarantees. True, Plaintiffs need not show that the guarantees were the "sole cause of" Plaintiffs' harm. (Resp. 61.) Likewise, the Court agrees that not all consumer protection
A proximate causation "deficiency" may be seen more clearly "by removing the [misconduct] from the [P]laintiffs' narrative." Walters v. McMahen, 684 F.3d 435, 444 (4th Cir.2012). Here, take Defendants' rate guarantees away, and each Plaintiff would be stuck paying the exact same price, since, as the Complaint alleges, room prices were the same across the entire online bookings market. Moreover, Plaintiffs readily admit that the rate guarantees effectively delivered on their promise (albeit deceptively) of offering the lowest price available online. Thus, while the rate guarantees may be deceptive despite their literal truth, the fact that Plaintiffs got what they were promised further shows that the guarantees had no plausible effect on the price at which rooms were sold online.
Essentially conceding this causation defect, Plaintiffs stress that the rate guarantees cannot be viewed in isolation. (Resp. 61.) Instead, Plaintiffs press the Court to find, when viewing the Complaint "as a whole," that proximate causation is satisfied in light of allegations showing that "Defendants' deceptive scheme cause[d] Plaintiffs to pay supra-competitive prices for hotel rooms." Id. But there are at least two problems with the argument Plaintiffs make here.
First, the unlawful conduct alleged in support of Count IV — indeed, the only conduct the Court considered in evaluating the first element — is Defendants' rate guarantees, not a "deceptive scheme" which Plaintiffs now attempt to assert for the first time in their brief. As this Court has previously stated, "a plaintiff may not amend its complaint in response to a motion to dismiss." In re Kosmos Energy Ltd. Sec. Litig., 955 F.Supp.2d 658, 676 (N.D.Tex.2013).
Second, even considering these new allegations, Plaintiffs' argument would fail, because the Court already found, in discussing the antitrust claims, that the concerted action allegations are implausible. In other words, if Plaintiffs wish to assert an injury stemming from a "scheme," Plaintiffs must first plausibly allege that Defendants actually engaged in such a "scheme." But as detailed above, the allegations just as likely reveal a series of individual, parallel actions taken by each OTA-Hotel Defendant pair. Thus, the Court cannot reasonably conclude that Plaintiffs' injury was caused by Defendants' "scheme" when that scheme was not adequately pled.
Finally, Plaintiffs' comparison here to Clark v. TAP Pharmaceutical Products, Inc., 343 Ill.App.3d 538, 278 Ill.Dec. 276, 798 N.E.2d 123 (2003) is off point. Without getting bogged down in the details of that case, it is sufficient to note that defendants there were charged with operating a multi-faceted scheme that resulted in consumers (allegedly) paying inflated prices for a pharmaceutical. The court in Clark had to view the defendants' conduct as a whole, because each piece built toward the end goal of deceptively inflating prices, which allowed defendants to pay their physician-customers
In conclusion, the Court
Having dismissed each count of the Complaint, the Court now must decide whether to provide Plaintiffs with an opportunity to re-plead their dismissed claims. During the Motion Hearing, counsel for the Hotel Defendants submitted that:
(Mot. Hearing 83-84.) While counsel makes a persuasive argument, dismissal with prejudice would be too harsh a sanction for the insufficient pleadings in these circumstances.
A "[d]ismissal with prejudice for failure to state a claim is a decision on the merits [that] essentially ends the plaintiff's lawsuit." Hitt v. City of Pasadena, 561 F.2d 606, 608 (5th Cir.1977). This "drastic remedy" should be used sparingly, id., because cases should ideally be decided "on the basis of the substantive rights involved rather than on technicalities." 5B Charles Alan Wright & Arthur R. Miller, FEDERAL PRACTICE AND PROCEDURE: CIVIL § 1357 (3d ed. 2004). Thus, this Court follows the "well-established policy that the plaintiff be given every opportunity to state a claim." Ramming v. United States, 281 F.3d 158, 161 (5th Cir.2001). This policy holds "true even when the district judge doubts that the plaintiff will be able to overcome the shortcomings in the initial pleading." Wright & Miller, supra, § 1357. Indeed, "the cases make it clear that leave to amend the complaint should be refused only if it appears to a certainty that the plaintiff cannot state a claim." Id.
While it remains unclear whether Plaintiffs will be able to come forth with additional facts to overcome the pleading deficiencies stated herein, the Court reserves judgment for now to allow them an opportunity to re-plead. Though Plaintiffs amended the Complaint once before, this is the Court's first opportunity to judge the sufficiency of the pleadings. In an effort to remain consistent with federal policy, this Court generally affords plaintiffs at least one opportunity to amend following a Rule 12(b)(6) dismissal.
For the foregoing reasons, the Court
If Plaintiffs wish to file a second consolidated amended complaint in an effort to overcome the deficiencies warranting dismissal stated herein, they must do so by moving for leave to amend within thirty (30) days from the date of this Order. This motion shall be accompanied by a synopsis no longer than fifteen (15) pages explaining why the amendments overcome the deficiencies stated herein. If Defendants wish to respond, they must do so within fourteen (14) calender days of Plaintiffs' motion by filing a joint responsive brief no longer than fifteen pages (15). No further briefing will be permitted. The Court will only extend these deadlines and page-length limitations if the requesting party moves for leave and shows good cause.
Should Plaintiffs move for leave to amend, the Court will determine whether or not the repleadings are "futile" in light of the deficiencies warranting dismissal stated in this Order. In reviewing such a motion, the Court will only consider arguments concerning the deficiencies stated herein. Should Plaintiffs overcome these deficiencies, the Court will address the issues it deferred consideration of in this Order and request further briefing, if necessary, at that time.