JAMES D. PETERSON, District Judge.
This is an action for payment of benefits provided under an employee health care plan governed by the Employee Retirement Income Security Act (ERISA). ERISA allows a health care provider to bring a civil action to recover benefits due under the terms of an ERISA-governed plan in which one of its patients participates. 29 U.S.C. § 1132(a)(1)(B). The defendant in this case is a health plan that provides benefits to the employees of Kraft Foods Global, Inc., including Christine
This action is brought not by the participant, Severson, but by her health care provider, plaintiff University of Wisconsin Hospital and Clinics, Inc. (UW Hospital). Severson underwent a stent placement at UW Hospital, but the parties dispute whether the procedure was properly precertified. Through Aetna, the Kraft Foods Global, Inc. Group Benefits Plan (Kraft Plan) denied UW Hospital's claim for the procedure. Severson assigned her rights under the plan to UW Hospital, and now UW Hospital seeks payment or remand to the Kraft Plan for further consideration.
Before the court are the parties' cross-motions for summary judgment. Dkt. 12 and Dkt. 16. UW Hospital contends that regardless of whether it properly precertified the treatment, the plan requires the Kraft Plan to pay for Severson's procedure, although possibly after deducting a $300 penalty. The Kraft Plan disagrees for two reasons. First, the Kraft Plan contends that UW Hospital cannot bring an ERISA claim under 29 U.S.C. § 1132 because Severson herself will not be billed for the stent placement, and thus she has no rights to assign to UW Hospital. Second, the Kraft Plan contends that the denial of benefits was reasonable by the terms of the plan document which does not establish a framework for paying benefits when network providers such as UW Hospital fail to precertify treatment. The court concludes that UW Hospital may assert a claim under ERISA and that the Kraft Plan's denial of benefits was contrary to the terms of the plan. The court will therefore grant UW Hospital's motion for summary judgment and deny the Kraft Plan's motion.
The court finds that the following facts are material and undisputed.
UW Hospital is a Wisconsin corporation that provides medical services and operates a hospital in Madison, Wisconsin. In July 2012, Severson underwent a stent placement procedure at UW Hospital. The total cost of the care was $26,178.57. At the time of the procedure, Severson was participating in her employee health and welfare plan — the Kraft Plan. Severson assigned her right to benefits to UW Hospital, which is now suing on her behalf for the Kraft Plan's refusal to pay for the stent placement.
The plan is governed by a "plan document" that describes eligibility requirements, terms of coverage, and claims procedures.
Dkt. 15-1, at 23.
The second and third relevant provisions go into more detail about how to obtain precertification and what services require it. Under the section entitled "Pre-Certification of Benefits: Network and Out-of-Area Plans," the plan document explains that:
Id. at 32. Later in the same section, the plan warns that:
Id. at 33 (original emphasis on penalty amount omitted). Together, these provisions set out the process for precertification. In general, when a participant receives out-of-network care, she bears the burden of seeking precertification. When the participant seeks in-network care, however, the health care provider will usually take care of precertification.
UW Hospital, a network provider
UW Hospital appealed the decision, referring Aetna to the pre-treatment request for precertification. Aetna responded that it was "unable to locate documentation of an inpatient authorization being requested and/or approved for the dates in question," and upheld the denial of benefits. Id. at 107. Although not explicitly stated in the Explanation of Benefits or Aetna's letter denying UW Hospital's appeal, Aetna apparently believed that Severson's stent placement was an inpatient procedure, which required precertification. UW Hospital
The parties dispute whether Severson's procedure was, in fact, inpatient care. The Kraft Plan directs the court to the medical records UW Hospital submitted to Aetna with its claim for benefits, id. at 81-86, as demonstrating that the services included inpatient confinement. The medical records, however, are coded computer printouts that the court cannot readily decipher without guidance from the parties. UW Hospital responds to the Kraft Plan's assertion by stating that nothing in the medical records clearly indicates that Severson's treatment was an inpatient procedure. UW Hospital's response seems evasive. Because these are its own records, UW Hospital could have explained the coding format to the court and conclusively established whether Severson's procedure was inpatient or outpatient. Although neither party mentions Severson's discharge summary, the document confirms that she spent two nights in the hospital, id. at 103, so the court doubts that UW Hospital can genuinely dispute that this was inpatient care. Ultimately, the disagreement is immaterial as the court concludes that even if Severson did receive inpatient treatment, the Kraft Plan's denial was arbitrary and capricious.
The motions present two issues. The first is whether UW Hospital, as Severson's assignee, may assert a claim for benefits under ERISA. If so, the second issue is whether the Kraft Plan's denial of benefits was arbitrary and capricious under the terms of the plan. The plan document is in the record, and the conduct of the parties is not disputed. This case thus turns on the interpretation of the plan in view of the applicable law and is appropriate for summary judgment. Summary judgment is proper if a moving party "shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law." Fed.R.Civ.P. 56(a). "Only disputes over facts that might affect the outcome of the suit under the governing law will properly preclude the entry of summary judgment." Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986). Neither side has pointed to any factual dispute that would require a trial on the two issues before the court.
The Kraft Plan contends that Severson could not have pursued this action herself because she does not need to be made whole. The Kraft Plan notes that Severson has not been billed for her procedure, and never will be (at least not by the Kraft Plan). As Severson assigned her rights to her health care provider, UW Hospital has no more entitlement to relief than Severson would have if she pursued the action directly. See Plumb v. Fluid Pump Serv., Inc., 124 F.3d 849, 864 (7th Cir.1997) ("[E]lementary contract law provides that upon a valid and unqualified assignment the assignee stands in the shoes of the assignor and assumes the same rights, title and interest possessed by the assignor.") (internal citations omitted); Decatur Mem'l Hosp. v. Conn. Gen. Life Ins. Co., 990 F.2d 925, 927 (7th Cir. 1993) ("An assignee cannot have greater rights than the assignor possessed, and... the beneficiary cannot obtain more than the plan provides in writing."). The Kraft Plan contends that UW Hospital is ultimately trying to recover its own loss rather than Severson's, and that such claims fall outside those authorized by 29 U.S.C. § 1132.
UW Hospital has a strong claim that Severson would be entitled to benefits if she filed a claim with the Kraft Plan herself. Severson received medical services from a network provider under her health plan. Even though her plan document emphasizes that network providers usually take responsibility for filing claims for treatment they provide, Severson bears the "ultimate responsibility for payment of [her] medical ... bills." Dkt. 15-1, at 62. In the event that a network provider fails to file a claim, the plan requires Severson to submit a claim within one year of receiving treatment. Id. If the procedure was medically necessary, the Kraft Plan will cover the expenses, but it will apply a $300 penalty.
The Kraft Plan does not explain how Severson's entitlement to benefits is somehow lost when she assigns her rights to UW Hospital. Instead, the Kraft Plan attempts to reframe the argument by contending that UW Hospital may not bill Severson directly.
On a more fundamental level, preventing UW Hospital from asserting Severson's rights would defeat ERISA's purposeful protection of plan participants and beneficiaries, and other courts have declined to impose such requirements on health care providers who bring suit under ERISA. See, e.g., Brown v. Sikora & Assocs., Inc., 311 Fed.Appx. 568, 571 (4th Cir.2008)
The second issue is whether the Kraft Plan's denial of benefits was reasonable under the plan's governing document. As an initial matter, the parties agree that the court must use a deferential "arbitrary and capricious" standard of review to evaluate the decision to deny benefits. Dkt. 13, at 6 and Dkt. 17, at 5. Although the default standard of review in ERISA cases is de novo, when a plan gives its "administrator or fiduciary discretionary authority to determine eligibility for benefits or to construe the terms of the plan ... then a denial of benefits will be reviewed under an arbitrary and capricious standard." Vallone v. CNA Fin. Corp., 375 F.3d 623, 631 (7th Cir.2004) (internal citations omitted). Here, the language of the plan document gives the administrator such discretion, so deferential review is appropriate. Dkt. 15-1, at 67-68 ("The plan administrator has complete discretionary authority to interpret and construe the terms of the plan and to decide factual and other questions relating to the plan and plan benefits..."). But deferential review is "not a rubber stamp [and the court] will not uphold a denial of benefits when there is an absence of reasoning in the record to support it." Cerentano v. UMWA Health & Ret. Funds, 735 F.3d 976, 981 (7th Cir. 2013) (internal citations omitted). UW Hospital will be entitled to summary judgment if it can demonstrate that the administrator "not only made the wrong call, but that he made a `downright unreasonable' one." Chojnacki v. Georgia-Pac. Corp., 108 F.3d 810, 816 (7th Cir.1997) (internal citations omitted).
A quick summary of the parties' positions reveals why the denial of benefits was unreasonable in this case. The Kraft Plan denied coverage because UW Hospital, a network provider, failed to precertify Severson's stent placement. UW Hospital argues that when there is no precertification, the plan requires a "medical necessity"
The Kraft Plan's position is untenable because the terms of the plan do not support such a narrow application of the precertification process. "[I]f fiduciaries or administrators of an ERISA plan controvert the plain meaning of a plan, their actions are arbitrary and capricious." Swaback v. Am. Info. Techs. Corp., 103 F.3d 535, 540 (7th Cir.1996). In this case, the plan document does not squarely address what happens when a network provider fails to obtain precertification before giving care. A number of other provisions in the plan document discuss precertification, however, and none of them limit the $300 penalty and medical necessity review to out-of-network care. For example, the section that introduces and describes the precertification process states that: "[f]or medical services requiring pre-certification, including inpatient and certain outpatient mental health and substance abuse care, a $300 financial penalty will apply if you don't call and pre-certify your care before services are given." Dkt. 15-1, at 23. The section specifically dedicated to precertification also offers no limiting language, noting only that "[i]f the admission or service requires pre-certification and it is not certified before you or your dependent enters the hospital, before seeking any of the services above, or within 48 hours following emergency admission, a $300 financial penalty will apply." Id. at 32 (original emphasis on penalty amount omitted). Neither of these provisions limits the precertification framework to out-of-network care. Quite the opposite; they apply to all situations that require precertification, including care from network providers.
In response, the Kraft Plan points to two sections of the plan document that impose the precertification requirement on out-of-network care. The first appears in a list of introductory notes, and explains that "[t]here is a $300 penalty for not pre-certifying as required for out-of-network care. Care found not to be medically necessary is not covered." Id. at 6. The second occurs in the section dedicated to precertification, informing participants that "[f]or out-of-network care, if you enter the hospital or receive care requiring pre-certification without approval from Member Services, you will have to pay a $300 financial penalty before benefits begin." Id. at 33 (original emphasis on penalty amount omitted). These statements are certainly both true in that they confirm that the $300 penalty applies in the out-of-network context. The Kraft Plan misreads them, however, as extending the framework to only out-of-network care. No such limiting language appears in either provision, and if the Kraft Plan intended to impose such a strict process on its network providers, with draconian penalties for failing to follow it, one would expect to find a statement to that effect somewhere in the plan document. See Univ. of Wis. Hosp. & Clinics, Inc., 24 F.Supp.3d at 816-17, 2014 WL 2565284, at *8. Taken as a whole, the plan's terms simply do not support the interpretation Aetna used in denying benefits and the approach the Kraft Plan now defends in this case. The Kraft Plan's refusal to implement the $300 penalty and medical necessity review process for care from network providers unreasonably contradicts the plain meaning of the plan document
UW Hospital's complaint asks the court to award benefits payable under the plan or remand the case back to the plan administrator for proper review of the claim. Dkt. 1. In this case, the latter is appropriate because the record is unclear on whether Severson's procedure was medically necessary. "When an ERISA plan administrator's benefits decision has been arbitrary, the most common remedy is a remand for a fresh administrative decision rather than an outright award of benefits." Holmstrom v. Metro. Life Ins. Co., 615 F.3d 758, 778 (7th Cir.2010); see also Majeski v. Metro. Life Ins. Co., 590 F.3d 478, 484 (7th Cir.2009) ("When a plan administrator fails to provide adequate reasoning for its determination, [the] typical remedy is to remand to the plan administrator for further findings or explanations."). This case does not present the rare instance "where the record ... contains such powerfully persuasive evidence that the only determination the plan administrator could reasonably make is that the claimant is" entitled to benefits. Majeski, 590 F.3d at 484. The court will therefore remand this case to the Kraft Plan for further proceedings.
Even though the court has held that the Kraft Plan must apply the $300 penalty framework to network providers who fail to precertify, that framework still requires the Kraft Plan (or Aetna) to review the services rendered for medical necessity. On remand, if the Kraft Plan determines that Severson's stent placement was medically necessary, it must then award benefits, subject to the $300 penalty. If the Kraft Plan determines that the procedure was not medically necessary, the plan document provides that it may deny benefits entirely. Of course, the Kraft Plan may also determine that Severson's procedure was outpatient care, in which case there would be no need for precertification. The court does not express an opinion on these issues, leaving the decision to the sound discretion of the plan administrator.
UW Hospital's complaint, Dkt. 1, requests its reasonable attorney's fees under 29 U.S.C. § 1132(g)(1). The Supreme Court has interpreted this statute to allow "a court in its discretion [to] award fees and costs to either party ... as long as the fee claimant has achieved some degree of success on the merits." Hardt v. Reliance Standard Life Ins. Co., 560 U.S. 242, 245, 130 S.Ct. 2149, 176 L.Ed.2d 998 (2010) (internal citations omitted). Even though the court will remand this case to the plan administrator instead of awarding benefits outright, this outcome does not bar UW Hospital from receiving its attorney's fees. See Huss v. IBM Med. & Dental Plan, 418 Fed.Appx. 498, 511 (7th Cir.2011) (noting that in Hardt, the Supreme Court "effectively overruled [Seventh Circuit] precedents preventing an ERISA claimant from receiving attorney's fees if her case is remanded to the plan administrator"). By virtue of the court's decision to grant summary judgment in its favor, UW Hospital has satisfied the requirement of obtaining "some degree of success on the merits." Id.
The Seventh Circuit recognizes two tests for analyzing attorney's fees in ERISA cases, the first of which involves five-factors: (1) the degree of the offending party's culpability or bad faith; (2) the ability of the offending party to satisfy personally an award of attorney's fees; (3) whether an award of attorney's fees
In this case, the first, third, fourth, and fifth factors are particularly relevant. Since UW Hospital's first request for payment, Aetna and the Kraft Plan have done little more to explain their position than simply repeating that UW Hospital failed to request precertification for inpatient treatment. Dkt. 15-1, at 107. Now, when forced to offer a more substantive answer, the Kraft Plan has advanced an interpretation of its plan document that effectively and unreasonably re-writes its precertification and benefit reduction procedures. This interpretation does not find support in the plan document and the Kraft Plan bears considerable fault for the case proceeding this far into litigation. Moreover, the Kraft Plan does not offer any reason for holding network providers to such an unforgiving standard while allowing out-of-network providers such great latitude. An award of attorney's fees might deter the Kraft Plan from similar manipulation of its policies in the future. In addition, awarding fees in this case will confer a benefit on plan participants by urging plan administrators and insurers to make the terms of their policies clear up front, rather than waiting until there is a dispute.
The court intends to enter one final judgment that remands this case to the plan administrator and awards UW Hospital its reasonable attorney's fees, and it requests submissions from the parties as set forth in the order below.
IT IS ORDERED that: