The Issue The issue for consideration in this hearing is whether Petitioner should be certified by Respondent as qualified for arbitration services by the Office of the Florida Attorney General.
Findings Of Fact The Florida Department of Agriculture and Consumer Services is the state agency in Florida charged with the responsibility under the Florida Lemon Law to receive and evaluate customer complaints and Requests for Arbitration in disputes with automobile manufacturers and dealers doing business in this state, and to determine if the request qualifies for referral to the Attorney General for further processing and action. Michael F. Morrow, then the husband of Petitioner herein, Sandy Morrow, purchased a 1992 Ford explorer from Gary Brown Ford, Inc. in Hudson, Florida on April 8, 1992. The total purchase price was $19,967.94. A deposit of $1,000 was made at the time of the order, and the balance of $18,967.94 was paid in cash at the time of delivery of the vehicle on April 29, 1992. Less than one month after delivery, the Morrows began to have problems with the vehicle. On May 14, 1992 the vehicle would not start and was towed to the dealership for repairs. It was returned after 5 days. On September 21, 1992, the vehicle's paint was noticed to be chipping off and the vehicle was again returned to the dealer for correction. This time it was kept for 8 days. When, on September 28, 1992, Ms. Morrow went to retrieve the vehicle, she noticed that various chips had not been repaired, so she left it with the dealer for another 4 days. On November 22, 1993, Ms. Morrow replaced the battery in the vehicle. At this time, the vehicle was only 19 months old. A radio/cassette player problem noticed at that time was un-traceable and ignored by the dealer. However, on July 14, 1994, after parts on the vehicle had begun falling apart, Ms. Morrow again brought the vehicle in for repairs and left it for 1 day. At this time the dealer repaired the armrest. It also corrected a mildew odor in the air conditioning and a failure of that unit to cool; replaced missing screws in the driver's seat; and fixed the rear windshield washer which had broken off. In addition, the radio/cassette player problem still existed and was not fixed. On August 8, 1994, because the radio/cassette player was still not working, Ms. Morrow returned the vehicle to the dealer and left it for 16 days until August 23, 1994. Approximately one month later, on September 24, 1994, while Ms. Morrow was on vacation with the vehicle, the air conditioning stopped working. Having achieved no satisfaction from the dealer, Ms. Morrow took the vehicle to another mechanic who repaired the unit in one day. Nonetheless, four days later, on September 28, 1994, when Ms. Morrow opened the vehicle door, the door lock fell out. No tampering with the lock could be found, and the vehicle was in repair for 1 day. On November 1, 1994, the rear window washer stopped working and the vehicle was in the shop for 1 day. The following day, Bill Currie Ford, a Tampa Ford dealership, took the vehicle in for repainting due to fading. The vehicle was in the shop for 21 days. When it was returned, Ms. Morrow noticed that the interior was coated with a red/orange residue, the carpets were not reinstalled, and various parts were left lying inside. When she complained, she was told by the service manager that they had had to take the car apart to repaint it. The following day, the dealership cleaned the paint residue from the inside of the vehicle, but Ms. Morrow had to reinstall the carpet and replace some of the parts herself. While all this was going on, and since she was still getting little, if any, satisfaction from the dealer, Ms. Morrow telephoned the Department's Office of Consumer Services. The individual with whom she spoke advised her to go through the Ford Motor Company consumer appeals process first. As a result, on August 16, 1994, Ms. Morrow wrote to the Ford Consumer Appeals Board and outlined her litany of complaints regarding the vehicle in question. By letter dated October 8, 1994, the Dispute Settlement Board of Ford Motor Company advised Ms. Morrow that since most of her complaints, those relating to the paint, rear washer, arm rest, seat, radio and air conditioner, had been resolved, it was the unanimous opinion of the Board that she be offered a 12 month/12,000 mile Extended Service Plan and be reimbursed $10.60 for air deodorizing. Ms. Morrow was also advised that if she rejected this offer in settlement, she could pursue arbitration with the Florida New Motor Vehicle Arbitration Board administered by the office of the Florida Attorney General. She was also notified of the fact that her Request for Arbitration must be filed within either 6 months after the expiration of the Lemon Law rights period, or within 30 days after the final action by Ford's board, whichever was later. On November 17, 1994, Ms. Morrow signed her Request for Arbitration which was received in the Department on November 22, 1994. The Request was reviewed and a decision made to reject it as untimely on November 30, 1994. That decision was communicated to Ms. Morrow in Mr. Hamrick's letter mentioned previously. The decision to reject Ms. Morrow's Request for Arbitration as untimely was based on a calculation of the time which elapsed after the decision of the Ford Settlement Board on October 8, 1994. The Department computed the thirty days period to expire on November 7, 1994. The Lemon Law rights period of 18 months from the date of delivery of the vehicle expired on October 29, 1993. However, because at that time all complaints regarding the vehicle had not been corrected, it was extended to April 29, 1994. Under either scenario, and applying that most liberal to Ms. Morrow, her Request for Arbitration, signed on November 17, 1994, and received by the Department on November 22, 1994, was considered untimely. Under the terms of the Florida Lemon Law, if the complainant does not meet the eligibility requirements for requesting arbitration, the Department has no authority to send the complaint to the Attorney General for arbitration.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is, therefore: RECOMMENDED that a Final Order be issued by the Department of Agriculture denying Ms. Morrow's request for arbitration services. RECOMMENDED this 4th day of April, 1995, in Tallahassee, Florida. ARNOLD H. POLLOCK Hearing Officer Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-1550 (904) 488-9675 Filed with the Clerk of the Division of Administrative Hearings this 4th day of April, 1995. COPIES FURNISHED: Sandy Morrow 4022 Shamrock Tampa, Florida 33611 John S. Koda, Esquire Department of Agriculture and Consumer Services Room 515, Mayo Building Tallahassee, Florida 32399-0800 Honorable Bob Crawford Commissioner of Agriculture The Capitol, PL-10 Tallahassee, Florida 32399-0810 Richard Tritschler General Counsel Department of Agriculture and Consumer Services The Capitol - PL10 Tallahassee, Florida 32399-0810
Findings Of Fact Upon consideration of the oral and documentary evidence adduced at the hearing, the following relevant findings of fact are made: At all times material to this proceeding, Petitioner Edwin Charles O'Malley was a resident of the State of Florida. The Department is the agency charged with the responsibility of screening all requests for arbitration before the Board under Section 681, Florida Statutes, to determine eligibility for arbitration and has the authority to reject a dispute that the Department determines to be outside the scope of the Board's authority. On January 25, 1994, Petitioner took possession of a new 1994 American General Hummer (motor vehicle) in Perrysburg, Ohio from Ed Schmidt Pontiac, Inc., Perrysburg, Ohio. The consideration for the motor vehicle was paid to Ed Schmidit Pontiac, Inc. Although Petitioner referred to this as a "dealer to dealer transfer" there was no Florida dealer involved in the sale or the transfer of title of this vehicle to Petitioner. Upon completing the transfer of possession of the vehicle in Ohio, the Petitioner returned to Florida with the vehicle where he paid the sales and use tax to the State of Florida on the consideration paid to Ed Schmidt Pontiac, Inc. for the vehicle in Ohio. Petitioner also paid the title, registration and Lemon Law fees to the State of Florida. The Petitioner did not pay any sales and use tax, title fees or registration fees to the State of Ohio on the sale of the vehicle purchased in Ohio. On December 28, 1994, the Petitioner filed his Request for Arbitration by the Florida New Vehicle Arbitration Board. By letter dated January 18, 1995, the Department rejected Petitioner's request for arbitration for the following reason: The vehicle was not purchased in the State of Florida and therefore your request is outside the scope of the Florida New Motor Vehicle Board's authority.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is recommended that the Department enter a final order denying Petitioner's Request for Arbitration by the Florida New Motor Vehicle Arbitration Board. DONE AND ENTERED this 15th day of May, 1995, in Tallahassee, Florida. WILLIAM R. CAVE, Hearing Officer Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-1550 (904) 488-9675 Filed with the Clerk of the Division of Administrative Hearings this 15th day of May, 1995. APPENDIX TO RECOMMENDED ORDER, CASE NO. 95-1172 The following constitutes my specific rulings, pursuant to Section 120.59(2), Florida Statutes, on all of the proposed findings of fact submitted by the Department in this case. Petitioner's Proposed Findings of Fact: The Petitioner elected not to file any proposed findings of fact. Department's Proposed Findings of Fact: The following proposed findings of fact are adopted in substance as modified in the Recommended Order. The number in parentheses is the Finding(s) of Fact which so adopts the proposed finding(s) of fact: 1(3); 2(3); 3(4); 4(5); 5(3); 6(6) and 7(7). Proposed finding of fact 8 is a recitation of the statutes and should be included in the Conclusions of Law. See paragraph 10 of the Conclusions of Law in the Recommended Order. COPIES FURNISHED: Honorable Bob Crawford Commissioner of Agriculture The Capitol, PL-10 Tallahassee, Florida 32399-0810 Richard Tritschler General Counsel Department of Agriculture and Consumer Services The Capitol, PL-10 Tallahassee, Florida 32399-0810 Edwin Charles O'Malley, Pro se Post Office Box 58 Tallular Falls, Georgia 30573 Barbara R. Edwards, Esquire Department of Agriculture and Consumer Services 515 Mayo Building Tallahassee, Florida 32399-0800
Findings Of Fact Based upon the evidence adduced at hearing, and the record as a whole, the following Findings of Fact are made: On or about October 1, 1994, Petitioner purchased from Triangle Auto Center Inc., d/b/a Toyota of Hollywood (hereinafter referred to as the "Dealer"), a Broward County, Florida automobile dealer, a used 1994 Chevrolet Cavalier, which had been driven 7,726 miles. Petitioner had been told by the Dealer, before the purchase, that the vehicle had been used by its previous owner "to drive documents to the airport." At the time Petitioner purchased the vehicle, it was still under factory warranty. Thereafter, various problems developed with the vehicle, the worst and most persistent of which involved the vehicle's tires and brakes. These problems have yet to be completely remedied. Petitioner reported the problems she was experiencing with her vehicle to the Dealer. The Dealer told Petitioner that it was unable to help her. At the Dealer's suggestion, Petitioner telephoned and wrote letters of complaint to the manufacturer of the vehicle. The manufacturer advised Petitioner to file a complaint/arbitration request with the Better Business Bureau's Auto Line program (hereinafter referred to as the "BBB program"), an arbitration program in which the manufacturer participates. Petitioner followed the advice she was given and filed a complaint/arbitration request with the BBB program. On September 29, 1995, the BBB program sent Petitioner a letter notifying her that the arbitrator who had heard her case had determined that she was not entitled to any relief from the manufacturer. The letter further advised Petitioner of the following: The enclosed decision is not binding on the consumer. The consumer may reject this decision and, if eligible, may pursue arbitration with the Florida New Vehicle Arbitration Board administered by the Office of the Attorney General. To obtain information about eligibility for the state run program, the consumer should contact the Division of Consumer Services' Lemon Law hotline at 1-800-321-5366. Please be advised that Section 681.109(4), F.S., provides that the consumer must file the request for arbitration within 6 months after the expiration of the Lemon Law rights period, or within 30 days after the final action of a certified dispute-settlement procedure, whichever occurs later. Petitioner rejected the arbitrator's decision. On October 23, 1995, Petitioner filed with the Department a Request for Arbitration by the Florida New Motor Vehicle Arbitration Board. By letter dated November 9, 1995, the Department advised Petitioner that "a determination ha[d] been made in accordance with Section 681.109 Florida Statutes to reject [her request because her] vehicle was not purchased new in Florida."
Recommendation Based upon the foregoing Findings of Fact and Conclusions of Law, it is hereby RECOMMENDED that the Department enter a final order denying Petitioner's request for arbitration. DONE AND ENTERED in Tallahassee, Leon County, Florida, this 3rd day of April, 1996. STUART M. LERNER, Hearing Officer Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-1550 (904) 488-9675 Filed with the Clerk of the Division of Administrative Hearings this 3rd day of April, 1996.
Findings Of Fact In 1991, Petitioner owned a new 1991 Ford conversion van which he felt was a lemon as that term is defined in the Florida Lemon Law. In pursuit of his legal rights under the Lemon Law, Petitioner made a request for arbitration of his automotive problem. Petitioner first applied for arbitration pursuant to the Lemon Law on December 31, 1991. Petitioner's application was incomplete because it failed to show that Petitioner had properly addressed and mailed Ford Motor Company a Motor Vehicle Defect Notification. The Department returned the arbitration request to Petitioner on January 14, 1992. The accompanying letter informed Petitioner that he was required to submit, by certified mail, a Motor Vehicle Defect Notification form to the "Ford Motor Company, Attention: Customer Relations, Post Office Box 945500, Maitland, Florida 32794 Petitioner was instructed to supply the Department with evidence of his compliance with the Notice requirement providing a proper receipt along with his application within 30 days of Petitioner's receipt of the January 14, 1992, letter. Petitioner failed to respond or return his application within the 30 days. No evidence was ever submitted to the Division to show that Mr. Thomas mailed the Motor Vehicle Defect Notification Form to the Ford Motor Company as instructed by the January 14, 1992, letter from Respondent and as required by statute. Similarly, no evidence was presented at the hearing that the form was ever mailed to the appropriate entity. After 30 days had lapsed from the January 14, 1992 letter, the Department could have "rejected" Petitioner's request for arbitration by sending him a notice of rejection as required by Rule 2-32.009(c)(2), Florida Administrative Code. However, the Division did not send a rejection notice to Petitioner at that time. Instead, Petitioner's file was closed on March 13, 1992, with no further action taken. Therefore, the time period for amending Petitioner's first application did not expire and remained open at least through January, 1993. At the hearing, Petitioner claimed that he did not respond to the Division's request for more information because he was mentally disabled and was hospitalized for 45 days between December 1991, and October 1992, and that the American's with Disabilities Act requires that an exception to compliance with the Rules and Statutes be given to him. However, the evidence did not demonstrate that Petitioner was disabled during the entire period of time after the Division's request for information. Additionally, Petitioner did not request an extension of his response time as is required by the Florida Administrative Code. Moreover, since neither the rules nor the statutes provide for such an ADA exception, the Division cannot unilaterally fashion such an exception without engaging in rulemaking under Chapter 120. Such an exception must be addressed by the Florida Legislature or in rulemaking. Therefore, Petitioner is not entitled to any exception to the Lemon Law requirements because of his disability or hospitalizations. Ten months later, On October 5, 1992, Petitioner again applied for Lemon Law arbitration. Petitioner's application was again incomplete and the Department requested more information. However, because the Division did not send Petitioner a formal rejection letter, the October 5, 1992, application related back to the first application filed December 31, 1991. Petitioner supplemented the second application with information showing that his vehicle had reached 24,000 miles in September of 1991. On November 13, 1992, Respondent notified Petitioner that his request for arbitration was untimely because his request did not fall within the statutory period allowed once his vehicle reached 24,000 miles. A rejection notice was contained in the Department's letter of November 13, 1992, thereby beginning the 30 day time period for any amendments to either of Petitioner's applications. As indicated earlier, the 30 day time period expired without Petitioner submitting any evidence that he had mailed Ford Motor Co. a Vehicle Defect Notification form. Therefore, Petitioner's application remained incomplete at the time any request for arbitration could have been made expired. Petitioner is therefore not entitled to arbitration under the Florida Lemon Law. Finally, after Petitioner had requested arbitration, Petitioner sold and replaced the conversion van prior to the hearing. Therefore, Petitioner can not present the van to Ford Motor Co. for one last opportunity to repair. Such presentation is a condition precedent to arbitration which Petitioner cannot meet. Additionally, by selling his vehicle, Mr. Thomas has abandoned his Lemon Law Claim, in that he no longer has an ongoing dispute with Ford Motor Company that requires arbitration and his request for such is moot.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that a Final Order be entered by the Florida Department of Agriculture and Consumer Services denying Mr. Andrew Thomas' request for Lemon Law arbitration. DONE AND ENTERED this 22nd day of September, 1994, in Tallahassee, Leon County, Florida. DIANNE CLEAVINGER Hearing Officer Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-1550 (904) 488-9675 Filed with the Clerk of the Division of Administrative Hearings this 22nd day of September, 1994.
The Issue Whether Petitioner qualified for arbitration before the Florida New Motor Vehicle Arbitration Board (hereinafter the "Board") pursuant to Chapter 681, Florida Statutes.
Findings Of Fact At all times material to this proceeding, Petitioner, Michael Boudreau, was a resident of the State of Florida. Pursuant to Section 681, Florida Statutes, the Respondent's Division of Consumer Services is the state agency in Florida charged with the responsibility to receive, screen, and evaluate requests for arbitration before the Florida New Motor Vehicle Arbitration Board and to determine eligibility for arbitration. Respondent has the authority to reject a dispute that the Respondent determines to be outside the scope of the Board's authority. On May 17, 1996, Petitioner purchased and took possession of a new 1996 Dodge Ram 3500 Truck from Dodge Country in Duluth, Georgia. Dodge is a division of the Chrysler Corporation, a Michigan corporation. The consideration for the motor vehicle was paid to Dodge Country in Duluth, Georgia. The truck was driven to Florida. It was titled in Florida, and the sales and use tax, registration fee, and title fees paid to the State of Florida. Petitioner made numerous reports of problems with the vehicle. The manufacturer's authorized service agent in Florida was given more than three attempts to correct the same problem without success. On May 8, 1997, Petitioner filed his Request for arbitration by the Florida New Vehicle arbitration Board. By letter dated May 9, 1997, the Respondent rejected Petitioner's Request for Arbitration because the vehicle was purchased in Duluth, Georgia, and not sold in the State of Florida. Petitioner testified that he attempted to purchase the vehicle in Florida. However, the make and model of his choice was not available from any dealer in Florida. He was forced to purchase the vehicle out-of-state, but he drove it immediately thereafter to Florida and titled it in this state.
Recommendation Upon the foregoing findings of fact and conclusions of law, it is RECOMMENDED that the Department of Agriculture and Consumer Services enter a Final Order denying the Petitioner's Request for Arbitration before the Board. RECOMMENDED this 8th day of December, 1997, in Tallahassee, Leon County, Florida. COPIES FURNISHED: Michael J. Boudreau, pro se 1209 Alton Drive Apopka, Florida 32703 DANIEL M. KILBRIDE Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (904) 488-9675 SUNCOM 278-9675 Fax Filing (904) 921-6847 Filed with the Clerk of the Division of Administrative Hearings this 8th day of December, 1997. Rhonda Long Bass, Senior Attorney Department of Agriculture and Consumer Services Mayo Building, Room 515 Tallahassee, Florida 32399 Honorable Bob Crawford Commissioner of Agriculture The Capitol, Plaza Level 10 Tallahassee, Florida 32399-0810 Richard Tritschler, General Counsel Commissioner of Agriculture The Capitol, Plaza Level 10 Tallahassee, Florida 32399-0810
