Appellant Vital Basics, Inc. (VBI) asks this court to vacate an arbitration panel award in favor of appellee Vertrue Incorporated (Vertrue),1 and instead order payment by Vertrue to VBI. Our review of an arbitration award is exceedingly narrow, and VBI has not presented the compelling evidence necessary to warrant a reversal of the arbitration panel's decision. Therefore, we affirm the district court's confirmation of the arbitration panel's award.

VBI markets and sells nutritional and dietary supplements directly to consumers. Vertrue sells membership programs that provide consumers with discounts on health care and related services. The two companies had a long-term marketing agreement which operated in the following manner. When a customer called VBI to order its products, the VBI phone operator would also attempt to enroll the customer in one of Vertrue's membership programs. Initially, VBI received a flat fee commission for each Vertrue membership sold, whether or not the customer subsequently cancelled the membership and received a full or partial refund. Under this arrangement, Vertrue bore the entire risk of loss for customers who purchased a membership and then, during the first year, cancelled the membership and received a refund. On June 1, 2000, the parties signed a new contract that continued the per-sale commission arrangement. Subsequently, on June 25, 2001, the parties signed an amendment to the contract that changed the commission scheme. Under the new agreement, instead of receiving commissions on a per-sale basis, VBI would earn commissions in two ways: (1) for memberships that were renewed after one year (so-called "Renewal Commissions"); and (2) for first-year memberships, on a retention-contingent basis.

A central point of contention between the parties before the arbitrators was how this second type of commission was to be earned by VBI. More precisely, the parties disagreed as to whether VBI was to earn a commission on so-called "Paid Cancels" — memberships that were cancelled after thirty days but before one year, meaning the customer received a partial refund, and Vertrue retained a partial payment. Vertrue contended that the June 25th amendment provided a commission to VBI only for memberships that were retained for the full one-year period; in other words, VBI would not earn a commission if a customer either cancelled and received a full refund (which occurred if the customer cancelled within 30 days), or cancelled and received a partial refund (which occurred if the customer cancelled after 30 days but before one year). In contrast, VBI contended that the amendment granted a commission to VBI on Vertrue's net revenue; in other words, if a customer cancelled after 30 days but before one year, and received only a partial refund, VBI would still earn a commission on the portion of the membership fee retained by Vertrue.

In order to pay VBI a retention-based commission on a monthly basis, the companies agreed to a complex accounting formula whereby Vertrue would make monthly payments based on an estimate of the percentage of subscriptions that would be retained for the entire one-year subscription period. Every three months, the actual retention numbers would be calculated and the companies would "true up" the commission payments to better approximate the actual retention rate. The contract set the initial projected retention rate at 40 percent, subject to amendment if retention proved to deviate from this percentage. Notably, the "true up" system did not mention Paid Cancels, nor provide a mechanism for calculating commissions based on Paid Cancels.

In 2003, Vertrue discovered that it had significantly overpaid advance commissions to VBI by $3.8 million, because retention rates had plummeted to about 25 percent. Using the "true up" system, the overpayment amount was whittled down to $2.2 million by the time the dispute went to arbitration.

At the same time that the parties were negotiating a solution to the overadvance problem, VBI was quietly developing its own competing membership program, called the Omega Plan. VBI launched the competing plan in August 2003, in violation of the contract's exclusivity clause, which barred VBI from marketing or selling any competing membership program. Once VBI began selling its Omega Plan, sales of Vertrue's membership plans slowed significantly, making it impossible for Vertrue to recover its multi-million dollar overadvance through the "true up" process.

To resolve this dispute, Vertrue initiated arbitration, as provided for in the contract. Before a three-judge arbitration panel ("the Panel"), Vertrue alleged breach of contract, fraud, and violation of the Connecticut Unfair Trade Practices Act ("CUTPA"). VBI asserted counterclaims for breach of contract. The Panel heard numerous days of complex testimony and issued an award in favor of Vertrue.

The Panel decision ordered VBI to pay Vertrue $3.5 million in compensatory damages, composed of: (a) about $2.2 million, plus interest, to cover the overadvances VBI had received; and (b) almost $1.2 million for damages caused by VBI's breach of the exclusivity clause. In addition, the Panel rejected VBI's counterclaims, and held that Vertrue's obligation to pay VBI for Renewal Commissions terminated on August 6, 2003, the date that VBI breached the exclusivity clause of the contract. Finally, the Panel concluded that VBI "engaged in unfair and deceptive acts and practices" in violation of CUTPA, and ordered payment to Vertrue of $1.3 million in punitive damages and attorney fees.

On May 10, 2004, after the arbitration process had commenced, VBI became a bankrupt, thus subjecting itself to the jurisdiction of the United States Bankruptcy Court, District of Maine. After the arbitration panel issued its award, VBI sought vacation of the award before the bankruptcy court, where the parties thoroughly briefed the issues and presented oral argument. The bankruptcy court, finding no grounds to vacate, issued an order confirming the award. VBI appealed the bankruptcy court's confirmation order to the United States District Court, District of Maine, alleging several grounds for relief, including that the Panel disregarded the law, exceeded its authority, was biased, and failed to hear relevant evidence. The district court, having received extensive briefs from both sides, affirmed the bankruptcy court in all respects, holding that "the arbitration award represents a final and definite award based upon a `plausible' reading of the contract between VBI and [Vertrue]." Vital Basics, Inc. v. Vertrue Inc., 332 B.R. 491, 494 (D.Me.2005). This appeal followed.

VBI makes three arguments on appeal. First, that the Panel's conclusion regarding Renewal Commissions violates the express language of the contract. Second, that the Panel's holding regarding Paid Cancels violates the express language of the contract. And third, because Vertrue allegedly owes VBI commission payments for Paid Cancels but did not make those payments, that Vertrue was the first party to breach the contract, thus nullifying VBI's later breach of the exclusivity clause. We consider each argument in turn below.

It is well-settled that our review of arbitral panel awards is exceedingly narrow. Wonderland Greyhound Park, Inc. v. Autotote Sys., Inc., 274 F.3d 34, 35 (1st Cir.2001). Indeed, as we have noted before, "disputes that are committed by contract to the arbitral process almost always are won or lost before the arbitrator." Gupta v. Cisco Sys., Inc., 274 F.3d 1, 3 (1st Cir.2001) (quoting Teamsters Local Union No. 42 v. Supervalu, Inc., 212 F.3d 59, 61 (1st Cir.2000)).

When considering a district court's confirmation of an arbitration award, we review questions of law de novo and questions of fact for clear error. First Options Of Chicago, Inc. v. Kaplan, 514 U.S. 938, 947-48, 115 S. Ct. 1920, 131 L. Ed. 2d 985 (1995). In addition, our de novo review is highly circumscribed. See United Paperworkers Int'l Union v. Misco, Inc., 484 U.S. 29, 38, 108 S. Ct. 364, 98 L. Ed. 2d 286 (1987) (confirmation of award required where arbitrator was "even arguably construing or applying the contract"); Gupta, 274 F.3d at 3 (confirmation required if the interpretation is "in any way plausible, even if we think [the arbitrator] committed serious error."). We will only disturb an arbitration award in limited circumstances, two of which are relevant here. Based on the federal courts' "inherent power," Cytyc Corp. v. DEKA Prods. Ltd. P'ship, 439 F.3d 27, 33 (1st Cir.2006), we can vacate an award where it is contrary to the plain language of the relevant contract, or where the arbitrator has construed the contract "in a way that cannot possibly be described as plausible or rational." Labor Relations Div. of Constr. Indus. v. Int'l Bhd. of Teamsters, 29 F.3d 742, 745 (1st Cir.1994).

In this case, the appellant argues that the Panel's award directly violates the plain terms of the contract. Because this is a legal claim involving contract construction, our review is de novo.2

VBI first argues that the Panel's finding regarding Renewal Commissions — that Vertrue's obligation to pay VBI Renewal Commissions terminated on the date VBI breached the exclusivity clause — violates the plain language of the contract. We disagree.

VBI's argument here relies on the following clause regarding Renewal Commissions:

[Vertrue] shall continue to pay VBI Commissions to which VBI may be entitled with respect to Renewal Net Membership Revenue after the termination or expiration of this Agreement.

Reading this clause alone, VBI's plain language argument appears to have some merit. However, the Panel was tasked with evaluating the agreement as a whole, not just one isolated clause. See Blackie v. State of Me., 75 F.3d 716, 722 (1st Cir. 1996) (rejecting contract interpretation that "harps on isolated provisions, heedless of context."). Consideration of Section 12A of the contract shows that the Panel's conclusion on Renewal Commissions was an eminently plausible reading of the agreement:

During the term of this Agreement and for so long as [VBI] is receiving revenue as a result of the Sales of the Programs neither [VBI] nor any of its affiliates or subsidiaries shall purchase, market, administer, or enter into an agreement [that violates the exclusivity clause].

The Panel was justified in concluding that the parties agreed to condition VBI's receipt of revenue, including Renewal Commissions, on compliance with the contract's exclusivity clause. Thus, the Panel's conclusion regarding Renewal Commissions is not contrary to the plain language of the contract, leaving no basis for us to vacate the Panel's award in this respect.

VBI also argues that the plain language of the contract contradicts the Panel's conclusion that VBI was not entitled to commissions on Paid Cancels. To support this claim, VBI points out that the contract required Vertrue to pay VBI advance commission payments "with respect to First Year Net Membership Revenue," which the contract defines as:

[A]ll revenue received by [Vertrue] . . . from Eligible Program Members with respect to Initial Membership Years, less refunds for Member cancellations with respect to such Initial Membership Years.

This clause too, read in isolation, appears to support VBI's assertion that commissions are owed to VBI on Paid Cancels, because if a customer cancelled his membership and only received a partial refund, Vertrue retained a partial payment, thus increasing Vertrue's net revenue.

However, again, the Panel was interpreting the contract as a whole, not just one clause. As Vertrue points out, the contract's "Commissions" and "Advance" sections clearly create an advance commission and "true up" scheme whereby commission payments on first-time sales are based on the number of memberships that are purchased and fully paid for, meaning they were not cancelled during the one-year subscription period. Admittedly, the contract's definition of First Year Net Membership Revenue appears to conflict with the contract's advance commission and "true up" system. Given this apparent contradiction, it was perfectly reasonable for the Panel to conclude, based on the language and structure of the contract, that the parties did not contract to pay commissions on Paid Cancels, but only on fully-paid memberships that were retained for one year. The fact that the contract's complex "true up" mechanism provides no formula at all for measuring or calculating commissions based on Paid Cancels is sufficient to justify the Panel's conclusion in this regard.

Having so determined, we can easily dispatch VBI's third claim, that Vertrue breached the contract first by failing to make commission payments on Paid Cancels. Because the Panel reasonably concluded that the contract did not require payments based on Paid Cancels, it cannot be successfully argued that Vertrue breached the contract by failing to make those payments. Thus, we uphold the Panel's conclusion that VBI breached the contract first by marketing a competing product in violation of the agreement, and leave untouched the Panel's award of damages for such breach, both punitive and compensatory.

The Panel's award did not violate the plain language of the parties' contract. We therefore affirm the district court's confirmation of the arbitration panel's award. Having presented its arguments to the arbitration panel, the bankruptcy court, the district court, and this court, VBI must now abide by the reasonable conclusions reached by the arbitration panel, a body that they themselves selected to resolve disputes under the contract. Bull HN Info. Sys., Inc. v. Hutson, 229 F.3d 321, 330 (1st Cir.2000) ("[I]t is the arbitrator's view of the facts and of the meaning of the contract that [the parties] have agreed to accept.") (quoting United Paperworkers, 484 U.S. at 37-38, 108 S. Ct. 364 (1987)). Costs to appellee.