NOT PRECEDENTIAL

                       UNITED STATES COURT OF APPEALS
                            FOR THE THIRD CIRCUIT
                                 ____________

                                      No. 15-3736
                                     ____________

                      BEN ROBINSON; MAXINE ROBINSON,
                                              Appellants

                                           v.

FAMILY DOLLAR INC; CHARLES RAMSEY, Individually and in his official capacity
 as Commissioner of the Philadelphia Police Department; CITY OF PHILADELPHIA,
        doing business as Philadelphia Police Department; JOHN DOES 1-10;
 FAMILY DOLLAR STORES OF PENNSYLVANIA INC, D/B/A Family Dollar Inc;
     BRAHEEM WILKINS, D/B/A Family Dollar, Inc. & Family Dollar Stores of
  Pennsylvania, Inc.; WILFRID ETIENNE, Individually and in his official capacity as
                  police officer in the Philadelphia Police Department
                                      ____________

                    On Appeal from the United States District Court
                       for the Eastern District of Pennsylvania
                            (E.D. Pa. No. 2-14-cv-03189)
                    Honorable Gerald J. Pappert, U.S. District Judge
                                    ____________

                   Submitted Pursuant to Third Circuit L.A.R. 34.1(a)
                                 September 30, 2016

               Before: AMBRO, SMITH,* and FISHER,* Circuit Judges.

                                (Filed: February 9, 2017)




      *
        Honorable D. Brooks Smith, United States Circuit Judge for the Third Circuit,
assumed Chief Judge status on October 1, 2016.
      *
        Honorable D. Michael Fisher, United States Circuit Judge for the Third Circuit,
assumed senior status on February 1, 2017.
                                        ____________

                                          OPINION*
                                        ____________

FISHER, Circuit Judge.

          Ben and Maxine Robinson appeal the District Court’s order dismissing with

prejudice their second amended complaint alleging that Family Dollar Stores of

Pennsylvania, Inc. committed various torts under federal and Pennsylvania law. We will

affirm.

                                               I.

          This case involves an incident that allegedly occurred on April 29, 2013, while

Ben Robinson was shopping at a Family Dollar store in Philadelphia.1 As Robinson was

leaving the store, he was approached by Family Dollar employee Braheem Wilkins, an

unidentified Family Dollar security guard, and two unidentified Family Dollar

employees.2 The four employees accused Robinson of shoplifting, which Robinson

denied.3 After one of the employees hit Robinson, he was “severely gang beaten” and

thrown to the ground.4 The employees laughed at Robinson as they continued to strike




          *
        This disposition is not an opinion of the full Court and pursuant to I.O.P. 5.7
does not constitute binding precedent.
      1
        Second Am. Compl. ¶ 10, App. 116a.
      2
        

App. 116a.
      3
        

App. 116a.
      4
        

App. 116a.
                                             2
him; one of the employees used a tire iron.5 The entire incident was captured on store

surveillance video and independently on video by a bystander.6 An ambulance

transported Robinson to the hospital, where his injuries were treated.7 Philadelphia

Police Officer Wilfred Etienne arrested Robinson upon his release from the hospital and

charged him with aggravated assault, robbery, retail theft, theft by unlawful taking,

receiving stolen property, and simple assault.8 On August 9, 2013, the Philadelphia

Municipal Court dismissed all charges brought against Robinson.9

       The Robinsons filed their initial complaint on June 4, 2014, naming as defendants

Family Dollar, Inc. (hereinafter “FDI”), the City of Philadelphia, then-Philadelphia Police

Commissioner Charles Ramsey, and John Does 1-10.10 On October 30, 2014, the

Robinsons filed a first amended complaint adding as defendants Family Dollar Stores of

Pennsylvania, Inc. (hereinafter “Family Dollar”), Braheem Wilkins, and Officer Wilfred

Etienne.11 We will refer to the City of Philadelphia, Commissioner Ramsey, and Officer

Etienne collectively as “the Philadelphia defendants.” We will likewise refer to Family

Dollar, FDI, Braheem Wilkins, and John Does 1-10 collectively as “the Family Dollar

defendants.”


       5
         

¶ 15, App. 116a.
       7
         

App. 116a-117a.
       8
         

App. 117a.
       9
         

App. 118a.
       10
          Compl. ¶¶ 4-7, E.D. Pa. ECF No. 1.
       11
          First Am. Compl. ¶¶ 4-5, 8, App. 267a.
                                            3
       The first amended complaint contained six counts: (1) assault and battery against

the Family Dollar defendants;12 (2) malicious prosecution, false arrest, and false

imprisonment against all defendants;13 (3) municipal liability under Monell v.

Department of Social Services14 against the City of Philadelphia and Commissioner

Ramsey;15 (4) negligence and negligent supervision against the Family Dollar

defendants;16 (5) intentional/negligent infliction of emotional distress against the Family

Dollar defendants;17 and (6) loss of consortium against all defendants.18

       Family Dollar and FDI moved to dismiss the first amended complaint on several

grounds, including under Federal Rule of Civil Procedure 12(b)(6) for failure to state a

claim upon which relief can be granted.19 While the motion was pending, the Robinsons

voluntarily dismissed FDI without prejudice.20 On May 27, 2015, the District Court

granted Family Dollar’s motion to dismiss under Rule 12(b)(6) and dismissed all claims

against Family Dollar without prejudice.21 In its opinion, the court held: (1) that the

Robinsons’ assault and battery claim failed to sufficiently allege Family Dollar’s



       12
          

App. 270a.
       13
          

App. 271a-272a.
       14
          

(1978).
       15
          First Am. Compl. ¶¶ 43-46, App. 272a.
       16
          

App. 272a-273a.
       17
          

App. 273a.
       18
          

App. 273a-274a.
       

.
       20
          Stipulation and Order, E.D. Pa. ECF No. 23.
       

.
                                            4
potential liability under the theory of respondeat superior;22 (2) that for purposes of the

malicious prosecution, false arrest, and false imprisonment claims, the Robinsons failed

to allege that Family Dollar was a state actor subject to liability under 42 U.S.C. §

1983;23 (3) that the negligent supervision claim was legally insufficient because it alleged

that the Family Dollar employees were acting within the scope of their employment;24 (4)

that the negligence claim failed to allege any fact necessary to maintain a cause of action

for negligence;25 (5) that the Robinsons failed to allege any theory upon which they could

support their claim of intentional infliction of emotional distress;26 and (6) that the loss of

consortium claim could not be supported since every other tort claim would be

dismissed.27 The District Court nevertheless granted the Robinsons leave to amend “to

the extent they can allege facts” necessary to remedy the pleading deficiencies identified

in the court’s opinion.28

       The Robinsons filed their second amended complaint on June 8, 2015.29 Family

Dollar again moved to dismiss on several grounds, including under Rule 12(b)(6).30 On

November 3, 2015, the District Court granted the Rule 12(b)(6) motion and dismissed all


       

-103a.
       

-106a.
       

-108a.
       

n.10.
       

-109a.
       

-110a.
       

.
       

.
       

.
                                               5
claims against Family Dollar with prejudice.31 At the outset of its opinion, the court

noted that the Robinsons’ second amended complaint was almost identical to their first,

containing only six new factual allegations.32 The court went on to dismiss each of the

Robinsons’ claims against Family Dollar, largely for the reasons that the first amended

complaint was dismissed.33 As to the Robinsons’ new factual allegations, the court noted

several times that they were woefully insufficient.34

       At the close of its opinion, the District Court stated that it was “troubled” by the

Robinsons’ second amended complaint.35 The court explained: “The document lacks any

new factual allegations; it instead contains six conclusory statements that parroted the


       31
            Robinson v. Family Dollar, Inc., Civ. No. 14-03189, 

, at *1
(E.D. Pa. Nov. 3, 2015).
         32
            

         33
            

         34
            See 

(noting with regard to the Robinsons’ assault and battery claim that
their new allegation that “‘the use of force by these Family Dollar employees was not
unexpected by Family Dollar,’” “simply allege[d] a conclusion,” rather than “plead
‘facts’”(quoting Second Am. Compl. ¶ 20, App. 117a)); 

(noting with regard to
the Robinsons’ malicious prosecution, false arrest, and false imprisonment claims, that
their two new allegations failed to “allege specific facts,” but instead “merely [took] the
Court’s reasoning [from its opinion dismissing the first amended complaint] and
subsumed it into their second amended complaint”); 

regard to the
Robinsons’ negligent supervision claim that their new allegation “is the same allegation
the Court dismissed in its first opinion as dispositive,” and calling “[t]he reiteration of a
previously dismissed claim … improper at best and legally frivolous at worst”); 

(noting with regard to the Robinsons’ intentional and negligent infliction of emotional
distress claims that their new allegations “merely parrot those referenced by the Court” in
its first opinion); see also 

(noting that the Robinsons repleaded their negligence
claim without supplementing their second amended complaint with “anything factually
supportive of a negligence claim”).
         35
            

                                                 6
Court’s reasoning in its first opinion dismissing the claims against Family Dollar.

Additionally, the second amended complaint names FDI as a Defendant, despite the

previous stipulation dismissing FDI from the case.”36 “Rather than heed the Court’s

direction and make the changes necessary to meet the Rule 12(b)(6) standard,” the

District Court noted that the Robinsons “decided to spend two and a half pages

purporting to educate the Court on Twombly and Iqbal,” and “continue[d] to disregard the

importance of factual allegations at the 12(b)(6) stage.”37 The court then sua sponte

ordered the Robinsons’ counsel to show cause why sanctions should not be imposed

under Federal Rule of Civil Procedure 11.38 A show cause hearing was held, where the

District Court declined to impose sanctions.39 On November 3, 2013, the Robinsons

stipulated to the dismissal of the Philadelphia defendants.40 The Robinsons also filed a

notice voluntarily dismissing Braheem Wilkins and John Does 1-10 with prejudice.41

       This timely appeal followed.

                                            II.

       The District Court had subject-matter jurisdiction under 28 U.S.C. §§ 1331, 1332,

and 1367. We have appellate jurisdiction under 28 U.S.C. § 1291. Our review of the



       36
          

at *7.
       38
          See id.; Order, E.D. Pa. ECF No. 54.
       39
          Show Cause Hearing, E.D. Pa. ECF No. 65.
       

.
       41
          Notice of Voluntary Dismissal, E.D. Pa. ECF No. 57.
                                            7
District Court’s dismissal of the Robinsons’ second amended complaint under Rule

12(b)(6) is plenary.42

                                             III.

                                             A.

       Turning to the merits, we note at the outset that the Robinsons’ brief is of such

poor quality that it is difficult for us (and for Appellees43) to discern the reasons why we

are asked to reverse the District Court’s order. As best we can tell, the Robinsons

contend that the District Court dismissed the second amended complaint under “an

improperly heightened plausibility analysis.”44 We reject this argument.

       Under Federal Rule of Civil Procedure 8(a)(2), a pleading must contain a “short

and plain statement of the claim showing that the pleader is entitled to relief.” This

pleading standard “does not require ‘detailed factual allegations,’ but it demands more

than an unadorned, the-defendant-unlawfully-harmed me accusation.”45 A pleading that

asserts mere “labels and conclusions” or “a formulaic recitation of the elements of a

cause of action will not do.”46 And “on the assumption that all the allegations are true

(even if doubtful in fact),” the factual allegations pleaded “must be enough to raise a right


       42
          In re Asbestos Prods. Liab. Litig. (No. VI), 

, 131 (3d Cir. 2016).
       43
          See Family Dollar Br. 11 (“It is difficult to ascertain what Appellants’ alleged
particular points of error on appeal are from their Brief.”).
       44
          Robinsons’ Br. 17.
       45
          Ashcroft v. Iqbal, 

, 678 (2009) (quoting Bell Atl. Corp. v. Twombly,

, 555 (2007)).
       46
          

.
                                              8
to relief above the speculative level.”47 “Threadbare recitals of the elements of a cause of

action, supported by mere conclusory statements, do not suffice.”48

       To survive a motion to dismiss under Rule 12(b)(6), “a complaint must contain

sufficient factual matter, accepted as true, to ‘state a claim to relief that is plausible on its

face.’”49 “A claim has facial plausibility when the plaintiff pleads factual content that

allows the court to draw the reasonable inference that the defendant is liable for the

misconduct alleged.”50 This plausibility determination “will be ‘a context-specific task

that requires the reviewing court to draw on its judicial experience and common

sense.’”51 “But where the well-pleaded facts do not permit the court to infer more than

the mere possibility of misconduct, the complaint has alleged—but it has not ‘show[n]’—

‘that the pleader is entitled to relief.’”52

       In accordance with the pleading requirements outlined in Twombly and Iqbal, we

have formulated a three-step process for district courts to follow in reviewing the

sufficiency of a complaint.53 First, the court “must ‘tak[e] note of the elements [the]

plaintiff must plead to state a claim.’”54 Second, it “should identify allegations that,


       47
         

556 U.S. at 678.
      49
         

550 U.S. at 570).
      50
         

v. UPMC Shadyside, 

, 211 (3d Cir. 2009) (quoting 

).
      52
         

(brackets in original) (quoting Fed. R. Civ. P. 8(a)(2)).
      53
         See Connelly v. Lane Constr. Corp., 

, 787 (3d Cir. 2016).
      54
         

original) (quoting 

).
                                              9
‘because they are no more than conclusions, are not entitled to the assumption of

truth.’”55 And third, “[w]hen there are well-pleaded factual allegations, [the] court

should assume their veracity and then determine whether they plausibly give rise to an

entitlement to relief.”56

       The District Court’s analysis is entirely consistent with these principles. For each

count of the complaint, the court noted the elements of the Robinsons’ claims. The court

then pointed out the conclusory nature of the Robinsons’ factual allegations. There being

a complete absence of well-pleaded factual allegations, the court concluded that none of

the Robinsons’ claims could plausibly give rise to an entitlement to relief.

       Citing the statement from our Fowler decision that “a plaintiff is not required to

establish the elements of a prima facie case but instead, need only put forth allegations

that raise a reasonable expectation that discovery will reveal evidence of the necessary

element,”57 the Robinsons contend that the District Court employed an improperly

heightened evidentiary standard.58 But the District Court did not dismiss the Robinsons’

second amended complaint because they could not prove a prima facie case. Rather, the

court emphasized that the Robinsons consistently failed to allege specific facts—or for


       55
           Id. (quoting 

); see also Burtch v. Milberg Factors, Inc.,

, 224 (3d Cir. 2011) (“Mere restatements of the elements of a claim are not
entitled to the assumption of truth.” (alterations and internal quotation marks omitted)).
        56
           

(brackets in original) (quoting 

).
        

(internal quotation marks omitted).
        58
           Robinsons’ Br. 19-20.
                                               10
some claims, any facts—sufficient to raise a right to relief above the speculative level.

We agree with the District Court’s conclusion and will therefore affirm its order

dismissing the Robinsons’ second amended complaint with prejudice.

                                             B.

       A few brief words in response to our good colleague’s partial dissent. The

Robinsons’ assault claim can move forward on a respondeat superior theory, Judge

Ambro reasons, because “[i]t is plausible—not speculative—that an employer might

expect its employees to use force to protect an employer’s property.”59 Judge Ambro

next says that the Robinsons’ negligent supervision claim passes muster because “[i]t is

plausible to infer that employees who attack customers might have dangerous

propensities.”60

       But why? Iqbal and Twombly require courts to identify all nonconclusory factual

allegations before determining whether they give rise to a plausible claim for relief. The

Robinsons’ operative complaint merely offers conclusory assertions that the employees

assaulted Ben Robinson “for the purpose of serving Family Dollar,”61 and that

“[m]onitoring for theft is within the scope of the John Does’ employment.”62 What the

Robinsons altogether fail to allege is a single fact—much less a well-pleaded one—

suggesting that Family Dollar should have anticipated that its employees would

       59
          Ambro Op. 2-3.
       60
          

       61
          Second Am. Compl. ¶ 18, App. 117a.
       62
          

App. 121a.
                                         11
intentionally use force against a customer or that its employees used force in the past so

that Family Dollar knew about of their dangerous propensities. Without more by way of

factual content, the Robinsons have failed to “nudg[e] their claims across the line from

conceivable to plausible.”63

       Judge Ambro views this case as “a classic example of vicarious liability, similar to

what many law students come across in their first year torts class.”64 True enough. But

what this case also illustrates is a basic lesson from first year civil procedure: Rule 8

simply “does not unlock the doors of discovery for a plaintiff armed with nothing more

than conclusions.”65

                                             IV.

       Like the District Court, we are troubled by the manner in which the Robinsons

have proceeded throughout this litigation. When the court dismissed their first amended

complaint, it identified the factual deficiencies in the Robinsons’ pleading. Rather than

fix these shortcomings, the Robinsons’ second amended complaint failed to plead

additional factual allegations, and in some instances repleaded verbatim claims that were

previously dismissed. All of this led the District Court to order the Robinsons’ counsel to

show cause why sanctions should not be imposed.




       63
          

.
       64
          Ambro Op. 1.
       65
          

-79.
                                              12
       Notwithstanding the District Court’s warning, counsel continues his errant

behavior on appeal. After the District Court chastised counsel for abjuring the pleading

of factual allegations in favor of a brief containing “two and a half pages purporting to

educate the Court on Twombly and Iqbal,”66 he filed the exact same brief with this

Court.67 To make matters worse, while counsel at least attempted to defend the factual

plausibility of the second amended complaint before the District Court,68 here the

Robinsons’ brief contains not a word—much less a single citation to the operative

complaint—suggesting that the court below overlooked something in ordering dismissal

with prejudice. Instead, after repeating the same rote mention of Iqbal and Twombly that

concerned the District Court, counsel’s entire affirmative argument consists of a single

sentence: “The District Court should not have dismissed any let alone all causes against

Family Dollar.”69 Conclusory factual allegations are not made any more plausible by

conclusory appellate arguments. We hope that such a practice will not be repeated by

counsel in the future.

                                             V.

       For the reasons set forth above, we will affirm the District Court’s order.




       66
          Robinson, 

, at *7.
       67
          Compare Robinsons’ Br. 18-20 with App. 258a-261a.
       

-262a.
       69
          Robinsons’ Br. 23 (italics and underlining in original).
                                            13
AMBRO, Circuit Judge, concurring in part and dissenting in part,

       The Robinsons allege a classic example of vicarious liability, similar to what

many law students come across in their first year torts class: a store’s employees suspect

a customer of shoplifting, then confront and assault the customer. Were the Robinsons’

counsel competent, this case would not have been close. The District Court dismissed the

first amended complaint and identified its factual deficiencies. If possible, counsel

should have replied with additional factual allegations or, if those facts were unavailable,

simply elected to stand on the complaint. See, e.g., Pascack Valley Hosp. v. Local 464A

UFCW Welfare Reimbursement Plan, 

, 398 (3d Cir. 2004), as amended

(Dec. 23, 2004) (“If the plaintiff elects to stand on the dismissed complaint, however, the

order of dismissal is final and appealable.”). Instead, counsel merely parroted the District

Court’s legal conclusions in the second amended complaint. And on appeal counsel’s

performance again has been so deficient that the Robinsons would have been better

served proceeding pro se. As my colleagues aptly note, “[counsel’s appellate] brief is of

such poor quality that it is difficult . . . to discern the reasons why we are asked to reverse

the District Court’s order.” Maj. Op. 8.

       That noted, I nonetheless believe that the Robinsons have made out a plausible

basis to hold Family Dollar liable for its employees’ assault, either under a respondeat

superior liability theory or under negligence. Thus, while I agree with my colleagues that

the § 1983 and infliction-of-emotional-distress claims are not plausible, I concur in part

and dissent in part.



                                               1
       As the Majority recognizes, to state a plausible claim a plaintiff “need only put

forth allegations that raise a reasonable expectation that discovery will reveal evidence of

the necessary element.” Maj. Op. 10 & n.56. Though the allegations are spare, in this

context I believe they are sufficient to make out a claim. The District Court faulted the

Robinsons for failing to allege facts that are not publicly available—the employer’s

subjective state of mind, such as its expectations of how its employees should handle

suspected shoplifters. It would not be reasonable to expect this information before

discovery, and there was none here.

       As the District Court noted, Family Dollar may be liable for its employees’

intentional torts under the respondeat superior theory if the employees’ conduct “(1) [ ] is

of a kind and nature that the employee[s] [are] employed to perform; (2) it occurs

substantially within the authorized time and space limits; (3) it is actuated, at least in part,

by a purpose to serve the employer; and (4) if force is intentionally used by the

employee[s] against another, the use of force is not unexpected by the employer.” 

, at *3 (citation omitted). The District Court faulted the Robinsons for

failing to allege “any facts demonstrating that Family Dollar expected its employees to

use such intentional force.” 

The second amended complaint alleged that the employees confronted

and assaulted Ben Robinson on suspicion of shoplifting, at least in part, “for the purpose

of serving Family Dollar.” SAC ¶ 44. It is plausible—not speculative—that an

employer might expect its employees to use force to protect an employer’s property.

Moreover, it is reasonable to expect discovery to reveal Family Dollar’s policy for how

                                               2
its employees should handle suspected shoplifters, what training Family Dollar gives its

employees to handle these situations, and the extent it authorizes the use of force. Hence

I would hold that the Robinsons have pled facts sufficient to invoke the respondeat

superior doctrine at the motion-to-dismiss stage.

       As for the negligent-supervision claim, the District Court faulted the Robinsons

for alleging that the employees were acting within the scope of employment, whereas an

employer can be liable only for employee conduct outside the scope of employment.

“Rather than cure this deficiency,” the second amended complaint’s negligence count

alleged that “‘[m]onitoring for theft is within the scope of . . . employment.’” 

, at *4 (quoting SAC ¶ 55). However, a plaintiff may plead in the alternative.

Construing the allegations in the light most favorable to the Robinsons, they are pleading

that Family Dollar is liable either 1) under the respondeat superior theory because its

employees were acting within the scope of employment, or 2) under a negligence theory

because its employees were acting outside the scope of employment, and Family Dollar

should have done more to police this behavior. Thus, the Robinsons allege that although

“[m]onitoring for theft is within the scope of the John Does’ employment,” assaulting

shoplifters is not.

       It is plausible that an employer is negligent in training or supervising its

employees if its employees attack customers on suspicion of shoplifting. The District

Court ruled, however, that the first amended complaint failed to allege a basis for

negligence because it had not “allege[d] any facts showing that Family Dollar employees

had dangerous propensities warranting Family Dollar’s supervision or that the assault . . .

                                              3
[was] reasonably likely to occur.” 

, at *5. The Court then faulted the

second amended complaint for “fail[ing] to allege anything factually supportive of a

negligence claim.” 

, at *4. I disagree with this analysis. It is

plausible to infer that employees who attack customers might have dangerous

propensities. In addition, it is plausible to infer that if an employee has those propensities

the situation might escalate when he confronts a shoplifter. Accordingly, the factual

allegations, though bare, make out a plausible claim of negligence.

       In summary, the main problem with the District Court’s reasoning is that it seems

to fault the Robinsons for failing to allege facts that at the complaint stage are unavailable

but would be reasonably expected to be discovered. What an employer expects an

employee to do when it suspects a customer of shoplifting, how an employer trains its

employees to confront potential shoplifters, and what an employer may know about its

employees or their dangerous propensities, are uniquely in the control of the employer.

To the extent this information is public, a plaintiff should allege it. But here, all Ben

Robinson appears to know is that he went to Family Dollar, was suspected of shoplifting,

and then was assaulted by Family Dollar employees. The allegations, spare as they may

be, suffice in this context. I thus respectfully dissent as to the assault and negligence

claims.




                                              4