On November 27, 1998, Kathy Smith was removed from her position as a mail clerk for the United States Postal Service ("USPS" or "Postal Service") due to "unacceptable misconduct". Shortly thereafter, Smith filed a grievance with her union, the American Postal Workers Union ("APWU"), claiming that the decision to dismiss her was based on the color of her skin rather than the quality of her work. After a number of adverse decisions and related appeals, Smith and the APWU submitted their dispute to arbitration, which was concluded in favor of the USPS. Not satisfied with this, Smith filed a complaint with the USPS Office of Equal Employment Opportunity ("EEO") on June 11, 2001, which was denied as untimely. While her appeal of the EEO decision was pending with the Equal Employment Opportunity Commission ("EEOC"),1 Smith filed a complaint in the United States District Court for the Southern District of Indiana under Title VII of the Civil Rights Act of 1964, alleging that her termination from the USPS was a result of sex and/or race discrimination. See 42 U.S.C. §§ 2000e et seq. In response the USPS filed a motion to dismiss, which the district court converted into a motion for summary judgment and granted, holding that Smith had failed to exhaust her administrative remedies. We affirm.

At approximately 5:40 on the evening of October 4, 1998, two postal workers witnessed a co-worker, Kathy Smith, "throwing large chunks of concrete at the windshield of a 1997 Ford Expedition" parked in the employee parking lot of the Indianapolis Post Office. The attack on the vehicle continued until the two onlookers shouted at Smith, imploring her to stop. At that point, Smith "jumped in her car" and sped away. Smith, a mail clerk at the Indianapolis Post Office ("post office") and twelve-year veteran of the Postal Service, was on-duty at the time of the incident.

The target of Smith's ire was later identified as a motor vehicle belonging to Karen Hill, Smith's supervisor at the post office. According to Smith, the attack on Hill's motor vehicle was precipitated by a series of confrontations (some violent) between the two women in the preceding months.2 Specifically, Smith told her superiors at the Postal Service that less than two weeks earlier, on September 24, 1998, Hill had suffered a dislocated shoulder during a physical altercation between the two women at a work-related birthday celebration. In addition, Smith alleged that Hill had vandalized her automobile two months earlier and that Hill had been placing harassing "hang-up" telephone calls to her sister. As further proffered justification for her actions, Smith also admitted that she had been suffering from an "alcohol problem," and even stated that she had been drinking at work on October 4th.

Immediately following the October 4, 1998 attack on Hill's car, Smith was suspended pending a Postal Service investigation into the incident. Approximately three weeks later, on October 22, 1998, the Postal Service sent Smith a letter informing her that she had been terminated from her employment, effective November 27, 1998. In support of its decision, the Postal Service cited Smith's breach of two sections of the employee code of conduct3 and two recent incidents of absenteeism.4 The letter also informed Smith that, as a APWU member, she had the right to file a grievance challenging her termination in accordance with the collective bargaining agreement that was in effect at the time.

Prior to even the prospective date of her termination, Smith filed a union grievance — called a "Step 1" grievance — attributing her unacceptable conduct on October 4th to her alcoholism. The union summarily rejected this explanation, upholding her dismissal and finding that management had "just cause" to take disciplinary action. Smith timely appealed, filing what is known as a "Step 2" grievance, and the union once again ruled against her. On appeal, not only did the union once again find that there was "just cause for the disciplinary action"; they also concluded that Smith's removal would "promote the efficiency of the Postal Service and enable the agency to provide a safe work place." After a final unsuccessful appeal — referred to as "Step 3" in the grievance process — Smith pursued her contractual right to have an arbitrator decide whether or not she had been discharged for just cause. The arbitrator affirmed the union's previous decisions in an award dated June 6, 2001, concluding that just cause existed to terminate Smith, primarily due to the fact that "[t]he risk of a similar violent outburst [would be] too great" and Smith's "vandalism jeopardized the safety of the workplace and impacted Management's ability to provide a secure work environment."

Smith responded to the adverse arbitration decision with the filing of a formal complaint5 with the USPS's EEO office ("EEO"). In her complaint, Smith alleged that her termination was not only unwarranted but was also discriminatory in nature. The EEO complaint alleged that Smith had been discriminated against on the basis of her race when she, a white female, was fired for vandalizing Hill's vehicle while Hill, a black female, had not been disciplined for: (a) vandalizing her (Smith's) vehicle on July 7, 1998; (b) placing harassing phone calls to Smith's family; and (c) assaulting Smith and dislocating her shoulder on September 24, 1998.6 See supra p. 1002.

On August 23, 2001, the USPS EEO office issued a "Final Agency Decision" dismissing Smith's complaint for failure to comply with the Agency's 45-day time limit for lodging a discrimination complaint. See 29 C.F.R. § 1614.105(a)(1). In support of its decision, the EEO cited the fact that Smith was "or should have been aware of the time limit for contacting an EEO Counselor, as posters, including the 45-day time limit were clearly on display at the post office where [she] had worked." Citing Reeb v. Economic Opportunity of Atlanta, Inc., 516 F.2d 924, 931 (5th Cir. 1975), the EEO pointed out that "the 45-day limitation period begins to run when a person with reasonably prudent regard for his/her rights knew or should have known that s(he) was being discriminated against," and Smith had not filed a complaint with the EEO until well after the 45-day regulatory time limit had expired.7

Undeterred, Smith filed a timely administrative appeal of the EEO determination with the EEOC on September 13, 2001. On appeal, Smith claimed for the first time that in October of 1998, she telephoned the USPS's EEO office and was informed by an EEO counselor8 that she was required to conclude the union grievance process she had initiated before pursuing any action for discrimination or harassment through the EEO. In the alternative, Smith also argued that although her dismissal from employment was effective as of November 27, 1998, she was not actually removed from the USPS payroll until June 8, 2001 — after the union grievance process was concluded.9 Accordingly, Smith's position was that she had complied with the 45-day time limit of 29 C.F.R. § 1614.105(a)(1) when she filed a complaint with the EEO within four days of the final disposition of the grievance process (on June 11, 2001), and that, due to the fact that she was misled by the USPS's EEO office, the Postal Service should be estopped from arguing otherwise.

While her EEOC appeal was pending, however, Smith short-circuited the administrative process by filing this action in the United States District Court for the Southern District of Indiana on June 3, 2002, claiming that she had been discriminated against by the USPS on the basis of her race, in violation of 42 U.S.C. § 2000e. Pursuant to 29 C.F.R. § 1614.409, once Smith filed her complaint in federal court the EEOC, by operation of law, lost any authority to proceed with her appeal. See § 1614.409 (stating that: "Filing a civil action under § 1614.408 or § 1614.409 shall terminate Commission processing of the appeal"). Indeed, beginning on June 3, 2002, the EEOC lacked authority over Smith's appeal and was barred from deciding or otherwise adjudicating the appeal. See, e.g., Harris v. Dep't of Veterans Affairs, EEOC Appeal No. 01A51717 (2005); Olson v. Dep't. of Treasury, EEOC Appeal No. 01983200 (2001). Nonetheless, the EEOC, in an unusual and unexplained breach of regulations, proceeded with the appeal and issued an opinion on September 12, 2002, reversing its earlier determination and concluding that Smith's original EEO complaint was, in fact, timely under 29 C.F.R. § 1614.105(a)(1).10 This prompted Smith to file a motion to withdraw her federal action, which the district court summarily denied.

The defendant filed a motion to dismiss, or in the alternative, motion for summary judgment for the first time on September 16, 2002, arguing that Smith had failed to exhaust her administrative remedies.11 That motion was denied without prejudice while the district court ascertained whether any parallel administrative proceedings were erroneously taking place. In addition, the court issued a stay of the proceedings.12 Once the district court was satisfied that all agency proceedings had been terminated in accordance with 29 C.F.R. § 1614.409, the court lifted the stay and the defendants renewed their motion to dismiss, or in the alternative, moved for summary judgment.

On August 27, 2004, the district court granted the defendant's renewed motion and treated it as a motion for summary judgment.13 The court ultimately concluded that Smith had failed to exhaust her administrative remedies by failing to contact an EEO counselor within 45 days of the effective date of her dismissal (November 27, 1998) as required by 29 C.F.R. § 1614.105. In so deciding, the court also: (a) rejected Smith's argument that the Postal Service should have been equitably estopped from asserting Smith's breach of the limitations period based on the misleading telephone conversation that she allegedly had with an EEO counselor in October of 1998, see supra p. 1004; and (b) refused to consider the conclusion of her union grievance procedure (the June 6, 2001 arbitration decision) as the "effective date" of personnel action under § 1614.105.

On appeal, Smith argues that the district court erroneously granted summary judgment to the Postal Service on the grounds that she failed to exhaust her administrative remedies. In particular, Smith challenges the district judge's conclusion that she failed to timely contact an EEO counselor and that equitable estoppel should not apply with regards to her alleged misleading conversation with an EEO representative in October of 1998. Smith also claims that the district court should have deferred to the September 12, 2002, decision of the EEOC holding that her counselor contact was timely pursuant to § 1614.105.

We review the district court's grant of summary judgment14 in favor of the Postal Service de novo. See Evans v. City of Chicago, 434 F.3d 916, 924 (7th Cir. 2006). In determining whether summary judgment is proper at this stage of the proceedings, we view the record in the light most favorable to the non-moving party, here Smith. See Harper v. Vigilant Ins. Co., 433 F.3d 521, 525 (7th Cir.2005). Summary judgment is only appropriate where "the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits . . . show that there is no genuine issue as to any material fact and that the moving party is entitled to judgment as a matter of law." Fed.R.Civ.P. 56(c); see Celotex Corp. v. Catrett, 477 U.S. 317, 322, 106 S. Ct. 2548, 91 L. Ed. 2d 265 (1986). An issue of fact is "material" if it is outcome determinative. Patel v. Allstate Ins. Co., 105 F.3d 365, 370 (7th Cir.1997). However, "bare allegations not supported by specific facts are not sufficient in opposing a motion for summary judgment." Hottenroth v. Village of Slinger, 388 F.3d 1015, 1027 (7th Cir.2004) (quoting Hildebrandt v. Ill. Dep't. of Natural Res., 347 F.3d 1014, 1036 (7th Cir. 2003)); accord Schroeder v. Lufthansa German Airlines, 875 F.2d 613, 620 (7th Cir.1989).

On appeal, Smith initially asserts that the district court erred in determining that her contact with an EEO counselor was not timely within the meaning of 29 C.F.R. § 1614.105(a)(1). Specifically, Smith argues that she satisfied the 45-day limitations period of § 1614.105(a)(1) when she telephoned the EEO in October of 1998. We disagree.

As stated above, 29 C.F.R. § 1614.105 sets forth that federal employees "who believe they have been discriminated against on the basis of race, color, religion, sex, national origin, age or handicap must . . . initiate contact with a Counselor within 45 days of the date of the matter alleged to be discriminatory or, in the case of personnel action, within 45 days of the effective date of the action."15 Failure to do so equates to the violation of a statute of limitations and, notwithstanding extenuating circumstances, would bar a federal employee from pursuing any action against the government for violation of Title VII of the Civil Rights Act of 1964. See supra p. 1006 n. 14; Rennie, 896 F.2d at 1062. The Supreme Court has consistently instructed that, in determining when such an action accrues, the "proper focus is upon the time of the discriminatory acts, not upon the time at which the consequences of the acts became most painful." Del. State Coll. v. Ricks, 449 U.S. 250, 258, 101 S. Ct. 498, 66 L. Ed. 2d 431 (1980); see Chardon v. Fernandez, 454 U.S. 6, 8, 102 S. Ct. 28, 70 L. Ed. 2d 6 (1981) (per curiam). This court has expanded on that framework, essentially creating a two-prong test to determine the date of an unlawful employment practice: (1) "there must be a final, ultimate, non-tentative decision to terminate the employee"; and (2) "the employer must give the employee `unequivocal' notice of its final termination decision." Flannery v. Recording Indus. Ass'n of America, 354 F.3d 632, 637 (7th Cir.2004) (quoting Dvorak v. Mostardi Platt Assocs., Inc., 289 F.3d 479, 486 (7th Cir.2002)) (internal citations omitted).

Applying the Flannery factors to Smith's cause of action, it is clear that she was both subject to a "final, ultimate, non-tentative [employment] decision" and that she was unequivocally notified of that decision. The first sentence of the letter that was sent to Smith on October 22, 1998,16 conspicuously states: "You are hereby notified that you will be removed from the Postal Service on November 27, 1998." The letter goes on to explain the rationale for that action, informing Smith that she has been "charged with: Unacceptable Conduct — Vandalizing Employee's Vehicle Parked on Postal Property." It is unlikely that a reasonable person in Smith's position could possibly draw any conclusion from that language, except that the Postal Service had made a "final, ultimate, non-tentative [employment] decision," and that the effective date of that action was November 27, 1998. See Ricks, 449 U.S. at 258, 101 S. Ct. 498. Also, Smith does not, and cannot, contend that she was not given prompt and "unequivocal" notification of her dismissal.17 See Flannery, 354 F.3d at 637; Dvorak, 289 F.3d at 486. Accordingly, Smith's cause of action accrued on November 27, 1998, and without more, her failure to file an EEO complaint until more than 60 days later on February 3, 1999,18 see supra p. 1003 n. 5, barred her from bringing suit in federal court.19 Johnson, 47 F.3d at 917.

Smith attempts to overcome this fact, arguing that although she did not officially file a complaint until February of 1999, she did in fact "contact" the EEO within the meaning of 29 C.F.R. § 1614.105 in October of 199820 when she allegedly telephoned the USPS's EEO office and was told that she was required to conclude the union grievance process before filing an action.21 See supra pp. 1004-1005. To support this contention, Smith cites her own affidavit dated June 14, 2003 in which she states that "[s]hortly after [she] was suspended, [she] telephoned the EEO office located at the USPS regarding [her] removal which [she] believed to be unfair and discriminatory." However, a declaration of this nature alone is insufficient to resist summary judgment; for it is well settled that "self-serving statements contained in an affidavit will not defeat a motion for summary judgment when those statements are without factual support in the record." Evans v. City of Chicago, 434 F.3d 916, 933 (7th Cir.2006) (quoting Buie v. Quad/Graphics, Inc., 366 F.3d 496, 504 (7th Cir.2004)) (internal citations omitted).

In a rather transparent, albeit clever, attempt to overcome this unfavorable precedent, Smith proceeded to introduce into evidence the affidavits of three other persons, whom she claims to have told about her alleged October telephone call to the EEO office, to corroborate her affidavit. The affiants all state that in the week following her suspension in October of 1998, Smith told them that she had contacted the USPS's EEO office and had been told that she must conclude the union grievance process prior to filing an EEO complaint. For example, Damon D. Jermmott, a 19-year-old who claims to have been acquainted with Smith since 1997, conveniently states that: "The week following her suspension, Kathy Smith told me that she contacted the EEO office located at the United States Postal Service to complain about the circumstances leading to her removal."22 According to Smith, the affidavits of Jermmott, Stevens and Zemke corroborate her affidavit and thus are sufficient to, at the very least, present a question of material fact. Evans, 434 F.3d at 933. We disagree. The affidavits are clearly offered to prove the truth of the matter asserted and thus constitute inadmissible hearsay. See Fed. R.Evid. 801.23 As such, they may not be relied upon to resist a motion for summary judgment. See Davis v. G.N. Mortgage, 396 F.3d 869, 874 n. 3 (7th Cir.2005) (citing Bombard v. Fort Wayne Newspapers, Inc., 92 F.3d 560, 562 (1996)); Galdikas v. Fagan, 342 F.3d 684, 695 (7th Cir.2003).

Ultimately, Smith has failed to present this court with evidence sufficient to create a question of material fact as to whether she complied with the 45-day period of limitations set forth in 29 C.F.R. § 1614.105(a)(1). That being the case, we agree with the district court's conclusion that Smith's claim was time-barred and conclude that the grant of summary judgment on that portion of Smith's claim was proper.

Smith next avers that the district court erred in concluding that, as a matter of law, the USPS was not equitably estopped from asserting that her claim was barred by the 45-day statute of limitations deadline. In particular, Smith finds fault with the district court's conclusion that the Postal Service did not engage in misrepresentation or deception concerning the limitations period of § 1614.105(a)(1). Again, we disagree.

This court has repeatedly held that, in the statute of limitations context, the equitable doctrine of estoppel only comes "into play if the defendant takes active steps to prevent the plaintiff from suing in time." Cada v. Baxter Healthcare Corp., 920 F.2d 446, 450-51 (7th Cir.1990); see Lucas, 367 F.3d at 722; see also Mull v. ARCO Durethene Plastics, Inc., 784 F.2d 284, 292 (7th Cir.1986) ("Equitable estoppel is available only if the employee's otherwise untimely filing was the result either of a deliberate design by the employer or of actions that the employer should unmistakably have understood would cause the employee to delay filing his charge.") (citation and quotation omitted). However, even if a plaintiff has demonstrated that an employer took affirmative steps to lull them into inaction concerning the filing of a discrimination charge, the plaintiff must also establish "actual and reasonable reliance on the defendant's conduct or representations." Mull, 784 F.2d at 292 (quoting Naton v. Bank of California, 649 F.2d 691, 696 (9th Cir.1981)); see Hentosh v. Herman M. Finch Univ. of Health Sciences/Chicago Med. Sch., 167 F.3d 1170, 1174 (7th Cir.1999); Wheeldon v. Monon Corp., 946 F.2d 533, 537 (7th Cir.1991). Smith has failed to sufficiently establish either of these requirements.

In essence, Smith's equitable estoppel argument is nothing more than a cheap imitation of her unavailing arguments discussed above. The only evidence that Smith submitted to support her claim that the USPS either deliberately or knowingly sought to deceive her into filing an untimely EEO action was her own self-serving affidavit and the affidavits of three of her acquaintances. See supra pp. 1008-1009. As we have already determined, Smith's own affidavit is insufficient to resist summary judgment, see supra at 1009; Evans, 434 F.3d at 933, and the three corroborating affidavits may not be considered for purposes of a motion for summary judgment due to the fact that they constitute inadmissible hearsay. See supra pp. 1008-1009; Davis, 396 F.3d at 874 n. 3. Thus, because Smith cannot establish that the Postal Service took "active steps to prevent [her] from filing on time," Cada, 920 F.2d at 450-51, her equitable estoppel claim must fail as a matter of law.

Also, even if we were to assume arguendo that Smith presented sufficient evidence of wrongdoing on the part of the Postal Service, she has failed to demonstrate that she reasonably relied on any bad advice she was given. As the district court noted, the record reflects that there was an "abundance of correct information [for Smith to seek out], including the various posters throughout the workplace which inform grievants of the 45-day time limit for filing an EEO complaint." Given the pervasiveness of correct information at Smith's workplace, it is disingenuous of her to argue that she reasonably relied on a single, brief telephone call to lead her astray. See Irwin v. Department of Veterans Affairs, 498 U.S. 89, 96, 111 S. Ct. 453, 112 L. Ed. 2d 435 (1990) (stating "that federal courts have typically extended equitable relief only sparingly"); see also Robinson v. Dalton, 107 F.3d 1018, 1023 (3d Cir.1997) (holding that one telephone call to an EEO counselor who allegedly gave an employee bad advice was not enough to establish that the employee "in some extraordinary way has been prevented from asserting his or her rights" for purposes of equitable tolling).

Smith's final argument on appeal borders on frivolous, but for the sake of completeness we will discuss it briefly. Essentially, Smith claims that "the district court should have deferred to the EEOC's determination that [her] claim was timely." Smith refers, of course, to the EEOC's September 12, 2002 decision reversing the EEO and holding that her filing was timely under 29 C.F.R. § 1614.105(a)(1). See supra p. 1004. Nevertheless, there is a very fundamental reason why the district court properly refused to accord the EEOC's decision any deference whatsoever and why this court should not follow suit.

When a federal employee files a Title VII suit in federal court, the district court charged with deciding that action is required to perform a de novo review of the record, including administrative agency proceedings. See Chandler v. Roudebush, 425 U.S. 840, 861, 96 S. Ct. 1949, 48 L. Ed. 2d 416 (1976); Kontos v. U.S. Dep't of Labor, 826 F.2d 573, 575 n. 4 (7th Cir.1987) (stating that "we explicitly uphold the long-presumed position that all agency decisions involving federal employee discrimination claims are entitled to de novo review in the federal courts"). Likewise, our review of the district court's decision is de novo. See Evans, 434 F.3d at 924. Thus, neither this court, nor a district court, is under any obligation to defer to the determination of an administrative agency in an action which falls under Title VII of the Civil Rights Act of 1964. See id. Indeed, to do otherwise would be grounds for reversal.

AFFIRMED.