GORDON McCLOUD, J.

¶ 1 Rocio Trujillo's home loan was secured by a deed of trust encumbering the home. She defaulted, and Northwest Trustee Services Inc. (NWTS), the successor trustee, sent a notice of default and scheduled a trustee's sale of her property. Under the deeds of trust act (DTA), a trustee may not initiate such a nonjudicial foreclosure without "proof that the beneficiary [of the deed of trust] is the owner of any promissory note... secured by the deed of trust." RCW 61.24.030(7)(a) (emphasis added). But the very next sentence of that statute says, "A declaration by the beneficiary made under the penalty of perjury stating that the beneficiary is the actual holder of the promissory note or other obligation secured by the deed of trust shall be sufficient proof as required under this subsection." Id. (emphasis added).

¶ 2 NWTS had a beneficiary declaration from Wells Fargo Bank. It did not contain that specific statutory language. Instead, it stated under penalty of perjury, "Wells Fargo Bank, NA is the actual holder of the promissory note ... or has requisite authority under RCW 62A.3-301 to enforce said [note]." Clerk's Papers (CP) at 36 (emphasis added). This declaration language differs from the language of RCW 61.24.030(7)(a), quoted above, by adding the "or" alternative.

¶ 3 Following our recent decision in Lyons v. U.S. Bank National Ass'n, 181 Wn.2d 775, 336 P.3d 1142 (2014), we hold that a trustee cannot rely on a beneficiary declaration containing such ambiguous alternative language. Trujillo therefore alleged facts sufficient to show that NWTS breached the DTA and also to show that that breach could support the elements of a Consumer Protection Act (CPA) claim. Ch. 19.86 RCW. However, her allegations do not support a claim for intentional infliction of emotional distress or criminal profiteering. We therefore reverse in part and remand for trial.

FACTUAL ALLEGATIONS1

¶ 4 In 2006, Trujillo took out a loan for $185,900 from Arboretum Mortgage Corporation to buy her home. This loan was evidenced by a promissory note secured by a deed of trust dated March 29, 2006 encumbering the home. CP at 17.2 The deed of trust was recorded in King County on March 31, 2006. Id.

¶ 5 Arboretum sold this loan to Wells Fargo in 2006. CP at 86. Wells Fargo sold the loan to Federal National Mortgage Association (Fannie Mae) and retained the loan servicing rights. Id.

¶ 6 In 2012, Arboretum assigned the deed of trust to Wells Fargo. CP at 35. The assignment was recorded in King County on February 2, 2012. Id.

¶ 7 Trujillo admits that she defaulted on her loan on November 1, 2011. CP at 86.

¶ 8 Then, in a beneficiary declaration dated March 14, 2012 and delivered to NWTS, Wells Fargo stated, "Wells Fargo Bank, NA is the actual holder of the promissory note or other obligation evidencing the above-referenced loan or has requisite authority under RCW 62A.3-301 to enforce said obligation." CP at 36.

¶ 9 NWTS, the successor trustee, sent Trujillo a notice of default dated May 30, 2012, itemizing the amounts in arrears on the delinquent loan. CP at 37-39. This notice also gave Trujillo certain information about both Fannie Mae and Wells Fargo. CP at 38. Specifically, it stated, "The owner of the note is Federal National Mortgage Association (Fannie Mae)," and it listed Fannie Mae's address. Id. This notice also stated, "The loan servicer for this loan is Wells Fargo Bank, N.A.," and it listed Wells Fargo's address. Id. Additionally, the notice of default identified NWTS as Wells Fargo's "duly authorized agent." CP at 39.3

¶ 10 NWTS recorded the notice of trustee's sale on July 10, 2012, and it scheduled a sale date of November 9, 2012, for Trujillo's property. CP at 41-44.4

PROCEDURAL BACKGROUND

¶ 11 On February 27, 2013, Trujillo, acting pro se, sued NWTS and Wells Fargo. CP at 84-94. She claimed that NWTS and Wells Fargo violated the DTA. CP at 88-91.5 Trujillo also claimed violations of the CPA and the Criminal Profiteering Act, as well as intentional infliction of emotional distress. CP at 91-94; ch. 9A.82 RCW. She sought an injunction to restrain the successor trustee's sale of her property, damages, and attorney fees. CP at 94.

¶ 12 NWTS filed a CR 12(b)(6) motion to dismiss. CP at 1-16. NWTS argued that RCW 61.24.030(7) authorized it to rely on Wells Fargo's beneficiary declaration signed in March 2012 as the basis for asserting that Wells Fargo was the "beneficiary" in its notice of default. The trial court granted this motion and dismissed Trujillo's claims against NWTS with prejudice. CP at 80-81.6

¶ 13 Trujillo appealed. CP at 95-98. The Court of Appeals affirmed, holding that NWTS could lawfully rely on Wells Fargo's beneficiary declaration for authority to initiate a trustee's sale of Trujillo's property and that NWTS did not breach its DTA duty of good faith. Trujillo v. Nw. Tr. Servs., Inc., 181 Wn.App. 484, 487, 326 P.3d 768 (2014).

¶ 14 We granted Trujillo's petition for review but deferred consideration pending our decision in Lyons. Trujillo v. Nw. Tr. Servs., Inc., 182 Wn.2d 1020, 345 P.3d 784 (2015).

ANALYSIS

¶ 15 Trujillo alleged three causes of action against NWTS: one under the CPA, one under the Criminal Profiteering Act, and one for intentional infliction of emotional distress. She bases all of these claims on NWTS's reliance on Wells Fargo's March 2012 beneficiary declaration as a basis for sending the notice of trustee's sale. Trujillo alleges that this conduct violates RCW 61.24.030(7), which requires a trustee to have proof that the beneficiary is the owner of the promissory note before issuing a notice of trustee sale, and RCW 61.24.010(4), which imposes a duty of good faith on the trustee. CP at 89. Because Trujillo's CPA, profiteering, and intentional infliction of emotional distress claims hinged on her theory that NWTS could not lawfully rely on the beneficiary declaration, the trial court dismissed all of her claims after determining that the declaration sufficed under the DTA.

I. Standard of Review

¶ 16 This court reviews CR 12(b)(6) dismissals de novo.7 Kinney v. Cook, 159 Wn.2d 837, 842, 154 P.3d 206 (2007). Dismissal is proper if the court concludes that the plaintiff can prove no set of facts that would justify recovery. Id. We presume that the plaintiff's factual allegations are true and draw all reasonable inferences from the factual allegations in the plaintiff's favor. Gorman v. City of Woodinville, 175 Wn.2d 68, 71, 283 P.3d 1082 (2012) (citing Reid v. Pierce County, 136 Wn.2d 195, 201, 961 P.2d 333 (1998)). We may even consider hypothetical facts to determine if dismissal is proper. Lakey v. Puget Sound Energy, Inc., 176 Wn.2d 909, 922 n. 9, 296 P.3d 860 (2013). "But, `[i]f a plaintiff's claim remains legally insufficient even under his or her proffered hypothetical facts, dismissal pursuant to CR 12(b)(6) is appropriate.'" FutureSelect Portfolio Mgmt., Inc. v. Tremont Grp. Holdings, Inc., 180 Wn.2d 954, 963, 331 P.3d 29 (2014) (alteration in original) (quoting Gorman v. Garlock, Inc., 155 Wn.2d 198, 215, 118 P.3d 311 (2005)).

II. Trujillo Alleges Facts Sufficient To Prove NWTS Violated the DTA

A. DTA Statutory Framework

¶ 17 The first statute at issue here is RCW 61.24.030. It provides a mandatory prerequisite to notice of a trustee's sale:

¶ 18 It shall be requisite to a trustee's sale:

RCW 61.24.030(7) (emphasis added).

¶ 19 The DTA defines the key term "beneficiary" elsewhere. RCW 61.24.005(2) provides that a "beneficiary" is "the holder of the instrument or document evidencing the obligations secured by the deed of trust, excluding persons holding the same as security for a different obligation." The DTA does not define the term "holder."

¶ 20 RCW 61.24.010(4) then requires a foreclosure trustee to act in good faith toward the borrower, beneficiary, and grantor. This duty "requires the trustee to remain impartial and protect the interests of all the parties." Lyons, 181 Wash.2d at 787, 336 P.3d 1142. We described this duty in Lyons:

Id. (internal quotation marks omitted) (quoting Walker v. Quality Loan Serv. Corp. of Wash., 176 Wn.App. 294, 309-10, 308 P.3d 716 (2013)).

B. DTA Analysis

¶ 21 The first question that we must address is whether NWTS violated the DTA by relying on a beneficiary declaration stating that Wells Fargo "is the actual holder of the promissory note or other obligation evidencing the above-referenced loan or has requisite authority under RCW 62A.3-301 to enforce said obligation." CP at 36. Trujillo claims that NWTS's decision to rely on this declaration was unlawful. Suppl. Br. of Pet'r at 17-18; CP at 89-90. She argues that the trustee must have proof that the beneficiary is the "owner" of the note before sending a notice of trustee sale, and that NWTS knew Wells Fargo did not own the note before sending that notice. Pet. for Review at 9; CP at 90. She also asserts that the beneficiary declaration here "did not authorize NWTS to record the notice of trustee's sale because it contained the unauthorized additional ["or"] language," which is "different from the language of the second sentence of RCW 61.24.030(7)(a)" and which this court declared improper in Lyons. Suppl. Br. of Pet'r at 17; CP at 88.

¶ 22 We agree with Trujillo for the most part. The DTA requires a trustee to have proof that the beneficiary actually owns the note on which the trustee is foreclosing. Lyons, 181 Wash.2d at 789, 336 P.3d 1142 (citing Bain v. Metro. Mortg. Grp. Inc., 175 Wn.2d 83, 102, 111, 285 P.3d 34 (2012)). But the DTA also says, "`A declaration by the beneficiary made under the penalty of perjury stating that the beneficiary is the actual holder of the promissory note ... shall be sufficient proof'" of this requirement. Id. at 789-90, 336 P.3d 1142 (emphasis added) (alteration in original) (quoting RCW 61.24.030(7)(a)). Thus, a trustee is entitled to rely on such a beneficiary declaration when initiating a trustee's sale, unless the trustee violated its good faith duty. Id. at 790, 336 P.3d 1142 (citing RCW 61.24.030(7)(b)). In this case, however, we don't have such a declaration. We have a declaration stating that Wells Fargo could be the "actual holder" "or" it could be something else. The question is whether reliance on that ambiguous declaration suffices.8

¶ 23 Our decision in Lyons — which did not issue until after the Court of Appeals resolved Trujillo's case — answers that question. In Lyons, a case decided on summary judgment, we considered the validity of a beneficiary declaration containing the same "or" language.9 We ruled that it did not satisfy RCW 61.24.030(7)(a). Lyons, 181 Wash.2d at 791, 336 P.3d 1142. We explained, "On its face, it is ambiguous whether the declaration proves Wells Fargo is the holder or whether Wells Fargo is a nonholder in possession or person not in possession who is entitled to enforce the provision under RCW 62A.3-301." Id.

¶ 24 Lyons controls the outcome in this case. Here, as in Lyons, the language in Wells Fargo's declaration is ambiguous about whether Wells Fargo actually held the note when it initiated the foreclosure. CP at 36. This ambiguity indicated that the declaration might be ineffective. Lyons, 181 Wash.2d at 790, 336 P.3d 1142. Because this declaration fails to satisfy RCW 61.24.030(7)(a), NWTS could not lawfully rely on it to prove that Wells Fargo was an "owner" of the note. Under Lyons, because Trujillo alleges that NWTS deferred to this ambiguous declaration to initiate foreclosure on her home, she alleges facts sufficient to prove a violation of the DTA. Id. at 790, 336 P.3d 1142; see also Beaton v. JPMorgan Chase Bank NA, No. C11-0872 RAJ, 2013 WL 1282225, at *5 (W.D.Wash. Mar. 26, 2013) (court order).

¶ 25 We therefore reverse the Court of Appeals decision that Trujillo failed to allege a violation of the DTA. On remand, Trujillo must have the opportunity to prove that NWTS actually relied on the impermissibly ambiguous declaration as a basis for issuing the notice of trustee's sale.10

III. The Alleged Violation of the DTA Is Sufficient To Support Trujillo's CPA Claim

A. CPA Statutory Framework

¶ 26 Trujillo cannot bring a claim for damages under the DTA absent a completed trustee's sale of her property. Frias v. Asset Foreclosure Servs., Inc., 181 Wn.2d 412, 428-30, 334 P.3d 529 (2014); Lyons, 181 Wash.2d at 784, 336 P.3d 1142. She may, however, bring a CPA claim based on a defendant's wrongful conduct during a nonjudicial foreclosure process, even without a completed sale. See Frias, 181 Wash.2d at 429-30, 334 P.3d 529; Bain, 175 Wash.2d at 119, 285 P.3d 34.

¶ 27 The CPA prohibits "[u]nfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce." RCW 19.86.020. To succeed on a CPA claim, a plaintiff must establish (1) an unfair or deceptive act (2) in trade or commerce (3) that affects the public interest, (4) injury to the plaintiff in his or her business or property, and (5) a causal link between the unfair or deceptive act complained of and the injury suffered. Klem v. Wash. Mut. Bank, 176 Wn.2d 771, 782, 295 P.3d 1179 (2013) (quoting Hangman Ridge Training Stables, Inc. v. Safeco Title Ins. Co., 105 Wn.2d 778, 780, 719 P.2d 531 (1986)).

B. Analysis

¶ 28 Trujillo alleges that NWTS violated the CPA. Turning to the first element of a CPA claim, she alleges that NWTS's attempted foreclosure was unfair or deceptive. CP at 93.11 Whether an act is unfair or deceptive is a question of law. Leingang v. Pierce County Med. Bureau, Inc., 131 Wn.2d 133, 150, 930 P.2d 288 (1997). "A plaintiff need not show the act in question was intended to deceive, only that it had the capacity to deceive a substantial portion of the public." Panag v. Farmers Ins. Co. of Wash., 166 Wn.2d 27, 47, 204 P.3d 885 (2009) (citing Leingang, 131 Wash.2d at 150, 930 P.2d 288).

¶ 29 Following Lyons, NWTS's alleged conduct had the capacity to deceive. It therefore supports a CPA claim. See Lyons, 181 Wash.2d at 785, 336 P.3d 1142.

¶ 30 To satisfy the second and third elements of her CPA claim — that NWTS's acts occurred in trade or commerce and that they affected the public interest — Trujillo alleges, "Wells [Fargo] makes these unfounded claims to foreclose on defaulting borrowers as a routine part of its foreclosure activities on behalf of Fannie Mae. Its foreclosure activities are conducted in the course of trade and commerce and certainly impact the public interest." CP at 93. In a private action, a plaintiff can establish that the lawsuit would serve the public interest by showing a likelihood that other plaintiffs have been or will be injured in the same fashion. Michael v. Mosquera-Lacy, 165 Wn.2d 595, 604-05, 200 P.3d 695 (2009) (quoting Hangman Ridge, 105 Wash.2d at 790, 719 P.2d 531). The court considers four factors to assess the public interest element when a complaint involves a private dispute: (1) whether the defendant committed the alleged acts in the course of his/her business, (2) whether the defendant advertised to the public in general, (3) whether the defendant actively solicited this particular plaintiff, and (4) whether the plaintiff and defendant have unequal bargaining positions. Id. (citing Hangman Ridge, 105 Wash.2d at 791, 719 P.2d 531). The plaintiff need not establish all of these factors, and none is dispositive. Id. Trujillo's allegations satisfy the second and third elements because they relate to the sale of property, RCW 19.86.010(2), and they state that other plaintiffs have or will likely suffer injury in the same fashion. Id. (citing Hangman Ridge, 105 Wash.2d at 790, 719 P.2d 531).12

¶ 31 To meet the final two elements of her CPA claim — injury and causation — Trujillo alleges, "[NWTS] is attempting to help Wells [Fargo] sell the Property on the basis that Wells [Fargo] is the Note Holder and beneficiary" when "[i]t has been shown, beyond reasonable dispute, that it was neither." CP at 93. In contrast, NWTS moved to dismiss, arguing, "The Plaintiff does not contend that any action by NWTS causes [sic] or induced her to default on the loan. Nor does Plaintiff assert that no party is entitled to foreclose on the property." CP at 14-15. NWTS concludes, "[R]egardless of NWTS' role as successor trustee under the deed of trust, Plaintiff's property would still be foreclosed upon based on the failure to make payments on the loan." CP at 15.

¶ 32 While emotional distress, embarrassment, and inconvenience are not compensable injuries under the CPA, Trujillo does not have to lose her property completely to prove injury. Frias, 181 Wash.2d at 430-31, 334 P.3d 529. Trujillo can satisfy the CPA's injury requirement with proof that her property interest or money is diminished as a result of NWTS's unlawful conduct, even if the expenses incurred by the statutory violation are minimal. Panag, 166 Wash.2d at 57, 204 P.3d 885 (quoting Mason v. Mortg. Am., Inc., 114 Wn.2d 842, 854, 792 P.2d 142 (1990)). Trujillo's investigation expenses and other costs associated with dispelling the uncertainty about who owns the note that NWTS's allegedly deceptive conduct created are therefore sufficient to constitute an injury under the CPA. Br. of Amicus Curiae of Att'y Gen. of State of Wash. at 14-15; McDonald v. OneWest Bank, FSB, 929 F.Supp.2d 1079, 1098 (W.D.Wash.2013) (citing Panag, 166 Wash.2d at 62-63, 204 P.3d 885).

IV. The Alleged DTA Violation Does Not Support a Criminal Profiteering Claim

A. Criminal Profiteering Statutory Framework

¶ 33 Trujillo also alleges that NWTS violated the Criminal Profiteering Act. CP at 91-92. "Criminal profiteering" is defined as commission of specific enumerated felonies for financial gain. RCW 9A.82.010(4). Trujillo alleges violations of RCW 9A.82.010(4)(e), which defines "theft" as a predicate criminal profiteering act, and RCW 9A.82.010(4)(s), which defines "leading organized crime" as a criminal profiteering act. CP at 91-92.

¶ 34 But the definition "profiteering," alone, is not actionable. Only a violation of RCW 9A.82.100(1)(a) can support a private profiteering action. Assuming that Trujillo actually intended to proceed under that statute, it provides that a person who sustains injury to his or her person, business, or property may sue to recover damages and costs, including reasonable investigative and attorney fees, if the injury is caused by an act of criminal profiteering that is part of a pattern of criminal profiteering activity or by a violation of RCW 9A.82.060, which involves leading organized crime. Winchester v. Stein, 135 Wn.2d 835, 850, 959 P.2d 1077 (1998) (citing RCW 9A.82.100(1)(a)). Trujillo never explains whether she is asserting a claim under the pattern-of-profiteering-acts prong of RCW 9A.82.100(1) or the leading-organized-crime portion of that statute.

B. Analysis

¶ 35 Assuming that Trujillo meant to allege a profiteering claim based on leading organized crime, Trujillo would have to establish that NWTS (1) intentionally organized, managed, directed, supervised, or financed (2) three or more persons (3) with the intent to engage in a pattern of criminal profiteering activity. RCW 9A.82.060(1)(a). Trujillo fails to allege such a claim because she does not allege the involvement of three or more persons. Id.

¶ 36 Assuming instead that Trujillo intended to allege a profiteering claim based on a "pattern" of profiteering acts, she would have to establish that NWTS committed an enumerated felony that was part of a pattern of profiteering activity. The statute has a very detailed definition of "pattern of criminal profiteering activity." It means, in very general terms, three or more acts of criminal profiteering within a five-year period that have specific similarities or are "interrelated" with a "nexus to the same enterprise." RCW 9A.82.010(12). "Enterprise" means "any individual, sole proprietorship, partnership, corporation, business trust, or other profit or nonprofit legal entity, and includes any union, association, or group of individuals associated in fact although not a legal entity, and both illicit and licit enterprises and governmental and nongovernmental entities." RCW 9A.82.010(8).

¶ 37 Even if we construe facts alleged throughout the pro se complaint liberally, they are still wanting. In her complaint, Trujillo alleges,

CP at 91. She also alleges, "[NWTS] has acted in concert with Wells [Fargo] in Wells [Fargo's] attempt to bring about the sale of the Property." CP at 92. She further alleges, "Allowing the servicer to foreclose in its own name, where applicable law permits, is such a normal part of Freddie Mac's [(Federal Home Loan Mortgage Corporation)] foreclosure activity that Freddie Mac has developed standard procedures for using this method to foreclose." Id. And she alleges that Wells Fargo engaged in "leading organized crime" under RCW 9A.82.060 because "Wells [Fargo] has foreclosed on hundreds, if not thousands, of homes in the last five years. Scores of those homes, at least, have been Fannie Mae homes." Id.

¶ 38 No Washington case has provided a test to determine whether an "enterprise" exists. But the Supreme Court has indicated what is required to show an enterprise under the federal RICO statute (Racketeer Influenced and Corrupt Organizations Act), 18 U.S.C. § 1964(c).13 An enterprise is an entity or a group of people "associated together for a common purpose of engaging in a course of conduct." United States v. Turkette, 452 U.S. 576, 583, 101 S.Ct. 2524, 69 L.Ed.2d 246 (1981). A plaintiff can prove the existence of an enterprise with "evidence of an ongoing organization, formal or informal, and by evidence that the various associates function as a continuing unit." Id.

¶ 39 Trujillo fails even to identify an enterprise in her complaint.14 Although she mentions NWTS, Wells Fargo, Freddie Mac, and Fannie Mae, CP at 92, she is not clear about which of these entities, or which combination of them, constitute the "enterprise." Given that defect alone, she fails to allege a profiteering claim.

V. Trujillo Alleges Insufficient Facts To Prove Intentional Infliction of Emotional Distress

¶ 40 Finally, Trujillo claims intentional infliction of emotional distress. CP at 93-94. This requires proof of the following elements: "`(1) extreme and outrageous conduct, (2) intentional or reckless infliction of emotional distress, and (3) actual result to plaintiff of severe emotional distress.'" Lyons, 181 Wash.2d at 792, 336 P.3d 1142 (quoting Kloepfel v. Bokor, 149 Wn.2d 192, 195, 66 P.3d 630 (2003)). Although a jury ultimately determines if conduct is sufficiently outrageous, the court makes the initial determination of whether reasonable minds could differ about "`whether the conduct was sufficiently extreme to result in liability.'" Id. (quoting Dicomes v. State, 113 Wn.2d 612, 630, 782 P.2d 1002 (1989)). To establish extreme and outrageous conduct, a plaintiff must show that the conduct was "`so outrageous in character, and so extreme in degree, as to go beyond all possible bounds of decency, and to be regarded as atrocious, and utterly intolerable in a civilized community.'" Id. (internal quotation marks omitted) (quoting Robel v. Roundup Corp., 148 Wn.2d 35, 51, 59 P.3d 611 (2002)).

¶ 41 Once again, Lyons controls. It held that allegations identical to those in Trujillo's complaint fail to describe conduct sufficiently outrageous to support an intentional infliction of emotional distress claim. Id. at 793, 336 P.3d 1142.

CONCLUSION

¶ 42 NWTS's decision to rely on Wells Fargo's ambiguous declaration violated the DTA. This violation, combined with Trujillo's additional allegations, supports a CPA claim. It does not, however, support a profiteering claim or a claim of intentional infliction of emotional distress. We therefore reverse the Court of Appeals in part and remand for further proceedings on the CPA claim.

WE CONCUR: MADSEN, C.J., JOHNSON, OWENS, FAIRHURST, STEPHENS, WIGGINS, GONZÁLEZ, and YU, Justices.