The Issue The issues in this proceeding are whether the Respondent has violated provisions of Florida Statutes pertaining to the licensing of contractors as alleged in the Administrative Complaint, and, if so, what disciplinary action should be imposed.
Findings Of Fact The Respondent has been licensed in Florida as a general contractor since November, 1970. At all times material to this proceeding, the Respondent qualified A & E Builders, Inc., and Maury Daniel Construction Company under his general contractor's license. During March, 1982, Respondent qualified Southern Bilt Kitchens & Baths, Inc. ("Southern Bilt"), under his general contractor's license. Prior to March, 1982, Petitioner had not applied to qualify Southern Bilt under his contractor's license. Angel Alvarez is now and at all material times was the owner and president of Southern Bilt. Neither Alvarez nor Southern Bilt was registered or certified as a contractor with the Construction Industry Licensing Board. Alvarez has been licensed in Dade County only as a miscellaneous carpenter. For a period of time which included the years 1980 and 1981, the Respondent received payments from Southern Bilt to obtain building permits so that Southern Bilt could engage in various construction projects. Respondent was not otherwise employed or involved with Southern Bilt, and he did not participate in the operations, management, or control of the company. Respondent would receive payments from Southern Bilt, the amount of which varied depending upon the nature of the project, in exchange for obtaining building permits. Southern Bilt did not have persons in its employ who were qualified to obtain building permits. Southern Bilt utilized Respondent's services solely for the purpose of obtaining building permits. During October, 1980, Patricia Stewart, a resident of Miami, Florida, entered into a contract with Angel Alvarez, who represented Southern Bilt. The contract was for Southern Bilt to construct an addition to Mrs. Stewart's home. Alvarez and Southern Bilt were not qualified to obtain a building permit to complete the project. The Respondent obtained a building permit for the construction as the qualifier for A & E Builders, Inc. The permit was issued on January 15, 1981. Except for obtaining the permit, neither the Respondent nor A & E Builders, Inc., was involved in the project in any manner. Difficulties arose during construction of the project. Mrs. Stewart had paid a substantial portion of the contract price. She was dissatisfied with the quality and pace of work that was being performed. She did not learn that the building permit for the addition to her home was obtained by persons other than Alvarez and Southern Bilt until after she considered the project abandoned by Southern Bilt and contacted employees of the Building and Zoning Department in Dade County.
The Issue The issues are whether Petitioner has cause to discipline Respondent, and if so, whether Respondent's employment should be terminated.
Findings Of Fact At all times material, Petitioner was the constitutional entity authorized to operate, control, and supervise the public schools in Washington County, Florida. Respondent began working as a food service worker for Petitioner in 1998. In February 2009, Petitioner employed Respondent as Manager of Food Services at the Chipley High/Roulhac Middle School Cafeteria (the “Cafeteria”). Respondent received good performance evaluations throughout her tenure. Petitioner never had cause to discipline Respondent. In her capacity as manager, Respondent supervised several food service workers at the Cafeteria. These included, among others: Becky Brock, cashier and cook; Florence Harmon, cook; Louise Pettis, cook; and Evelyn Harmon, cook. Respondent was the only manager at the Cafeteria. Petitioner has a contract with an outside vender, Chartwell Food Service Management Company (Chartwell), to provide management oversight for food service operations at Petitioner's school cafeterias. In February of 2009, Chartwell’s on-site manager for the District was Jim Boylen. Every five years, the Florida Department of Education (DOE) conducts a Coordinated Review Effort (CRE) Audit of selected school cafeterias. When Bill Lee became Petitioner's Director of Food Services in October 2008, he learned that there would be a CRE Audit in February of 2009. Mr. Lee knew that DOE would audit two schools in the District. He also knew DOE would not disclose the identity of the schools until February 2, 2009. The CRE Audit is a very important audit. It is designed to assure the integrity of the federally-funded child nutrition programs operated by school districts. The CRE Audit can affect the District’s entire national school lunch operations. As the February 2, 2009, date approached, Mr. Boylen and Mr. Lee were eager to learn which two schools DOE intended to audit. It was Mr. Boylen’s responsibility to make sure that the specific schools were ready for the audit. Thus, Mr. Boylen asked Mr. Lee a couple of times on February 2, 2009, whether DOE had identified the schools. Mr. Lee received an email on February 2, 2009, at 4:11 p.m., that the Cafeteria was one of the two school cafeterias selected for the CRE Audit. Mr. Lee notified Mr. Boylen that same day of the Cafeteria's selection. Earlier on February 2, 2009, Mr. Boylen met with Respondent and her staff to discuss their production sheets. Mr. Boylen identified some deficiencies with the quality of the forms that the staff used. While Mr. Boylen was addressing Ms. Brock, Respondent looked directly at Ms. Brock and made a gesture with her hand while pointing at her head. Ms. Brock understood Respondent’s hand gesture to mean that Ms. Brock was stupid. Respondent's hand gesture embarrassed Ms. Brock. Later on February 2, 2009, Respondent asked Ms. Brock to give her a ride home from work. When Ms. Brock refused because her husband was sick, Respondent told Ms. Brock to "go home to [her] cry-baby husband.” On February 3, 2009, Mr. Boylen notified Respondent that DOE had selected the Cafeteria for the CRE Audit. Respondent was not happy about the selection because DOE had selected the Cafeteria for a previous audit. Respondent felt it was unfair that her lunchroom would be subjected to another audit for the 2008/2009 school term. The CRE Audit is stressful for cafeteria managers because the audit includes a live observation component. During the observation, the auditors observe cafeteria cashiers to determine whether they are properly following collection procedures. The collection process is the least controlled component of the audit. If a cashier makes a mistake during the live-observation, the mistake cannot be fixed. During the afternoon of February 3, 2009, Respondent's staff was cleaning the kitchen in preparation for the audit. When Respondent moved a rolling cart, she saw a pair of Ms. Brock’s shoes under the cart, along with a hard, heavy-duty cardboard tube. The cardboard tube was from an industrial-size roll of Saran Wrap. The cardboard edge of the tube is about a quarter of-an-inch thick, and the opening of the tube is two and one- half inches in diameter. The cardboard tube itself is about 18 inches long. Respondent grabbed the cardboard tube and approached Ms. Brock, who was putting away food. Ms. Brock did not see Respondent approach her, but she heard Respondent talking about a big inspection coming up. Ms. Brock heard Respondent say that “there needed to be some housecleaning starting with [Ms. Brock].” Respondent had the cardboard tube in her right hand. Without any warning, Respondent stopped behind Ms. Brock, drew back, and hit her hard on her hip/buttocks area with the cardboard tube. Ms. Brock had not said anything to provoke Respondent. When Respondent hit Ms. Brock, there was a loud pop. At first Ms. Brock was shocked, asking her co-workers what she had done. Then with a red face and tears coming down her face, Ms. Brock told Ms. Pettis how much it hurt. Ms. Brock’s hip/buttock area immediately began to burn, turn red, and become a whelp with the skin raised up from swelling. After Respondent hit Ms. Brock with the cardboard tube, Respondent told Ms. Brock that Respondent was going to throw Ms. Brock’s shoes in the garbage. Ms. Brock responded to Respondent, saying, “Please don’t.” Respondent then opened the door and threw Ms. Brock’s shoes out the door of the Cafeteria. Ms. Brock was very embarrassed to have been hit in front of her co-workers. Although shy and very embarrassed, Ms. Brock showed the mark to Ms. Florence Harmon, Ms. Pettis, and Ms. Evelyn Harmon. Ms. Pettis described a red streak that was as wide as the tube. Ms. Florence Harmon described a red mark and a good-sized whelp. Ms. Evelyn Harmon also saw the red mark and whelp. Ms. Brock tried to show the red mark and whelp to Respondent. However, Respondent avoided Ms. Brock and would not look at the injury. That evening, Ms. Brock looked in the mirror and saw the bruise. The following day, a bluish-green bruise was still on her hip. These were not the only times that Respondent called Ms. Brock by demeaning and derogatory names and otherwise insulted her in the work environment. Respondent had a history of mistreating Ms. Brock, including calling Ms. Brock demeaning and derogatory names at work, like “dumb-dumb,” “cry baby” and “whimp.” Ms. Brock always tried to be friends with Respondent and wanted Respondent to like her. Ms. Brock usually sat next to Respondent during lunch. Ms. Brock and Respondent would laugh and talk with the group. On one occasion after lunch, Ms. Brock and Respondent watched a DVD movie on Respondent's portable DVD player. On another occasion, Ms. Brock and Respondent met each other at Goodwill to shop. Nevertheless, Ms. Brock was fearful of Respondent. After the incident on February 3, 2009, Respondent put the cardboard tube in her office. Later that day, Respondent called Ms. Brock into her office and asked Ms. Brock why she told Ms. Florence Harmon about the incident. Respondent then threatened Ms. Brock, telling her that “if [she] did not behave that [Respondent] would give her some more of [the cardboard tube].” The following day, Respondent threatened Ms. Brock again by asking Ms. Brock if she “wanted some more of what [Respondent] had given [her] yesterday.” Ms. Brock saw the cardboard tube in Respondent’s office on both of these days. The day after the incident, Respondent also threatened to hit Ms. Florence Harmon with the cardboard tube. Respondent reached down under her desk, pulled out the cardboard tube, and told Ms. Harmon that she “was next.” Ms. Harmon believed that Respondent was not joking or playing around when she made the threat. Initially, Ms. Brock was afraid to report the incident. Ms. Brock had witnessed Respondent retaliate against other employees who had made complaints about Respondent. Ms. Brock feared that Respondent would retaliate against her if Ms. Brock reported the incident. As time passed, Respondent continued to mistreat Ms. Brock by deliberately ignoring her and avoiding her. Respondent wouldn’t talk to Ms. Brock. Ms. Brock eventually decided to report the incident. On February 9, 2009, Ms. Brock called Dr. Cook to report the incident. Dr. Cook told Ms. Brock that Ms. Brock would need to put her complaint in writing. Ms. Brock replied that she was afraid to go to the District's office to deliver her written complaint, because she feared that Respondent might find out and retaliate against her. Therefore, Dr. Cook told Ms. Brock that she could mail her complaint to Dr. Cook’s home address. Ms. Brock typed a letter to Dr. Cook, outlining the facts and circumstances. Ms. Brock mailed the letter on February 10, 2009. When Dr. Cook received Ms. Brock’s letter on February 11, 2009, she asked Deputy Superintendent Jayne Peel and Mr. Lee to investigate the matter. Dr. Cook believed that having two members of the District's staff listening to the employees and taking notes would ensure that the facts were accurately recorded. Dr. Cook believed the matter was very serious, and she wanted it investigated the same day. Thus, Ms. Peel and Mr. Lee immediately went to the Cafeteria. Mr. Lee and Ms. Peel first met with Respondent. They explained why they were there, and they asked Respondent to give her version of the incident. Respondent wrote out a statement in which she admitted that she “popped” Ms. Brock, but claimed she was just playing around and didn’t mean to hurt her. Respondent wrote in her statement that Ms. Brock was “acting like a baby” when the incident occurred. Respondent did not express any remorse over hitting Ms. Brock with the cardboard tube. Ms. Peel and Mr. Lee then interviewed four other food service employees: Ms. Brock, Ms. Florence Harmon, Ms. Pettis, and Gladys Wagner. Among other things, these employees described how Respondent hit Ms. Brock with the cardboard tube and how the injury produced a red mark and whelp. They also related that Respondent’s supervision of the Cafeteria created a hostile work environment. Ms. Peel returned to the District's office on February 11, 2009. She reported the results of the investigation to Dr. Cook. On February 13, 2009, Ms. Brock notified Dr. Cook that the cardboard tube was at the Cafeteria, if Dr. Cook needed it. Dr. Cook obtained the cardboard tube and placed it in a secure location. The atmosphere in the Cafeteria changed on a day to day basis, depending on Respondent's mood. When Respondent was in a good mood, the work environment was friendly, even playful, as the staff joked around. On those days, the staff might pop each other with a dish cloth or brush at each other's feet with brooms. When Respondent was not in a good mood, she was likely to call the staff, in addition to Ms. Brock, derogatory names. For instance, Respondent referred to another employee, Ms. Wagner, as “crippled” or "limpy” because Ms. Wagner had bad knees and walked with a limp. Respondent also told Ms. Florence Harmon, on more than one occasion during the 2008/2009 school year, that Ms. Harmon “should have died when her husband died.” Ms. Harmon’s husband died five years ago. Respondent would refer to herself at work as the “H-N- I-C,” i.e., Head N In Charge. Both before and after the incident, Respondent would reprimand employees in front of their co-workers, teachers and students, including shouting at the employees. When employees requested time off or took time off, Respondent would ignore them and not speak to them. On one occasion, Respondent threatened to reassign Ms. Brock as punishment if Ms. Brock took time off. Respondent sometimes used inappropriate punitive measures in response to employee performance issues. For instance, Respondent threatened to take Ms. Brock’s stool away and make her stand when working as a cashier as punishment for accidentally missing a charge for a slice of pizza. Respondent did take Ms. Brock’s stool away on at least one occasion. Additionally, Respondent used the Cafeteria to cater a private function, for which she earned a profit. Petitioner did not request advance permission to use the facility for personal reasons in violation of Petitioner's policy. Respondent's testimony that she was not aware of Petitioner's policy regarding the use of school property for personal reasons, after seven years as Food Service Manager, is not credible. Dr. Cook carefully considered the facts learned by Ms. Peel and Mr. Lee during their investigation. Even though the CRE Audit was scheduled for the following week, Dr. Cook decided to suspend Respondent with pay effective, February 12, 2009. Ms. Peel and Mr. Boylen met with Respondent that afternoon and advised Respondent of Dr. Cook’s decision. Ms. Peel also advised Respondent that she would have an opportunity for a pre-termination conference with Dr. Cook and that Respondent had the right to request a formal hearing on Dr. Cook’s recommendation. Petitioner subsequently gave Respondent written notice by letters dated February 13, 2009, regarding the following: Dr. Cook’s recommendation, (b) the date of Respondent's pre- termination conference with Dr. Cook; (c) the date of Petitioner's meeting on March 9, 2009; and (d) Petitioner’s right to request a formal hearing. Superintendent Cook had a pre-termination conference with Respondent on February 19, 2009. At that time, Respondent gave her version of the events directly to Dr. Cook. On February 23, 2009, Respondent provided Petitioner with a written request for a hearing. In a letter dated March 18, 2009, Petitioner notified Respondent that Petitioner would meet on March 19, 2009, to decide whether it would conduct the hearing or refer the case to the Division of Administrative Hearings. The March 18, 2009, letter also advised Respondent that Petitioner would rely on additional information relating to inappropriate comments that Respondent allegedly made to employees to support Petitioner's decision to suspend Respondent without pay and terminate her employment.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED: That Petitioner enter a final order terminating Respondent's employment. DONE AND ENTERED this 16th day of July, 2009, in Tallahassee, Leon County, Florida. S SUZANNE F. HOOD Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 16th day of July, 2009.
The Issue Whether Golden Corral discriminated against Mark Turner on the basis of his race at Respondent's restaurant or place of public accommodation, and, if so, what the relief should be.
Findings Of Fact Based on the evidence presented, the undersigned makes the following findings of material facts: At the time of the incident, Turner was a 56-year-old African-American. He is married and has a six-year-old daughter. He worked for General Motors for 30 years on the assembly line and also worked as a line coordinator. In 2011, he retired and purchased a condominium in Homestead, Florida, where he lives with his wife and daughter. After he retired, he purchased and now rents several condominium units in Columbia, South America. He visited the Golden Corral restaurant approximately one time each month with his family. The Golden Corral restaurant offers a buffet to its patrons. However, there is a "No Sharing" policy posted on a placard in the lobby. See Resp.'s Ex. 2. The sign states the following: Please, no sharing. In the interest of keeping our food prices as reasonable as possible, we ask that you please not share food from the Golden Corral buffet. To-go meals from the buffet are available for purchase. Ask your server. On an unspecified date in October 2014, a customer complained to the staff, that another customer (later identified as Turner) was taking food from the buffet and putting it in plastic Tupperware containers. The complaining customer was a female African-American. Based on this information, Feliciano watched Turner approach the buffet and put items of food in a Tupperware container. This was also being done by a female identified as Turner's wife. During the first incident, Feliciano took Turner aside to a private room, explained what he had observed, and asked him to leave the property. It was Feliciano's testimony that Turner did not deny taking food. He also told him he was expelled from the restaurant. Feliciano testified that Turner was a frequent guest, and, so, Feliciano was able to positively identify him as the person violating the no sharing policy. When Turner and his family left the restaurant, Feliciano noticed that he was carrying re-usable, grocery-type bags with him capable of storing Tupperware containers. Several weeks later, Feliciano observed Turner in line attempting to enter the restaurant. Feliciano approached Turner and reminded him that he had been expelled and instructed him to leave the premises. This was done without incident. Apparently, there was video surveillance available which would have captured some or all of the incidences in question. However, no photographs or video surveillance were offered into evidence by either party. Feliciano had worked at this restaurant for approximately ten and one-half years. The company grants fairly wide discretion to its managers to take action against customers who violate rules. That discretion ranges from calling the police to expelling patrons under appropriate circumstances. The president and CEO of Golden Corral testified that the company offered general training to staff members related to problem customers. He related that there was "lots of training books and videos" given to general managers and staff regarding how to handle problematic customers and patrons. However, there was no training offered on specific adverse situations. The company does offer "discrimination training" to its staff and general managers during meetings and company conferences. A company named Speilman1/ out of Winston Salem, North Carolina, provided this training. The president spoke with Turner on the telephone. He told Turner he concurred with the general manager's decision to expel him. During the course of this telephone discussion, Turner did not deny taking food and asked if he could come back to the restaurant "if he stopped." (The context of this comment was if he stopped violating the no sharing policy.) Upon further inquiry, the president testified that he was absolutely sure that Turner told him this. Feliciano testified that Golden Corral serves people of all races and backgrounds. He stated that the "no sharing" policy was prominently displayed at the restaurant. The customer, who complained about Turner's conduct, said that she watched him fill Tupperware containers with chicken and ribs. She mentioned that this was very upsetting to her. Feliciano also checked the plates being removed from Turner's table and saw that there was "residue" of chicken and/or ribs on the plate, but no empty bones on the plate. (He concluded that since no bones had been left on the plate, this confirmed that the plates had been used to carry food back to the table and then placed in a container or bag.) Feliciano stated that Golden Corral did not deny services to Turner because of his race. He gave an example when two Hispanic women had been expelled for the same conduct. The undersigned reviewed Respondent's Exhibit 4, entitled Investigative Memorandum FCHR number 201500480. The investigation conducted by FCHR appears to be thorough and comprehensive. All parties were interviewed, affidavits were collected, and a witness was interviewed. This is a de novo proceeding. Based upon the evidence presented, there does not appear to be any basis to dispute the investigative findings and recommendations of the agency, and the evidence presented during the final hearing before the undersigned was consistent with the information collected by FCHR during its investigation.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that the Florida Commission on Human Relations enter a final order dismissing Turner's Petition for Relief. DONE AND ENTERED this 30th day of November, 2015, in Tallahassee, Leon County, Florida. S ROBERT L. KILBRIDE Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 30th day of November, 2015.
