dealing with a surety company regarding claim for auto fraud with an auto dealer in my area. the surety company finally responded with a letter stating they will have to have prove via DMV determination or a judgment from a tennessee court proving fraud before they will continue with their investigation into the matter. the claim was sent to them 19 may and its now 13 june.
The Surety Bond Co. is not required to investigate anything. What they are saying is that they are not going to pay the Surety without either the State Agency's determination of liability or a Court Judgment against their Insured.
There is not enough information to really respond to your question. I am not sure why if you are a consumer the reason you would be dealing with a surety company. But there is probably a good reason. You may want to contact a lawyer - rather than putting a lot of details here.