The Issue The issue is whether Respondent, Townsend Seafood, violated section 760.08, Florida Statutes (2018),1/ by discriminating against Petitioner based on her race and/or her sex.
Findings Of Fact Petitioner is a black woman who lives in Jacksonville, Florida. Petitioner testified that she frequently waits at a bus stop adjacent to a strip mall on Townsend Boulevard in Jacksonville, across the street from a Publix Supermarket. In 2017, Townsend Seafood occupied the end of the strip mall nearest the bus stop. Townsend Seafood was a seafood market and restaurant. Petitioner testified that Ahmed Al Janaby, the apparent proprietor of Townsend Seafood,3/ repeatedly accosted her on the public walkway near the bus stop. In early May 2017, Mr. Al Janaby demanded that Petitioner remove a Publix grocery cart from the bus stop. Petitioner responded that she needed the cart because she has a chronic back disease and was unable to carry the several bags of groceries she had in the cart. Furthermore, the cart was on public property, not Mr. Al Janaby’s premises, and Petitioner knew that a Publix employee would retrieve the cart after she got on the bus. On Memorial Day, 2017, Petitioner stopped by Publix on her way home from festivities downtown. As she stood on the public walkway near the bus stop, Mr. Al Janaby came out of his premises and demanded that Petitioner move. When Petitioner declined, Mr. Al Janaby began insulting her choice of clothing, stating that she looked like a “whore.” Petitioner responded by calling Mr. Al Janaby’s mother a whore. At that point, Mr. Al Janaby spat at Petitioner. On July 4, 2017, Mr. Al Janaby again confronted Petitioner on the public walkway near the bus stop, demanding that she move. On this occasion, Mr. Al Janaby used what Petitioner called “the N-word.” When she threatened to call the police, he retreated to his business, but not before again spitting in her direction. On August 21, 2017, Mr. Al Janaby assaulted Petitioner with a broom, which resulted in Petitioner’s toe being broken. This incident also occurred on the public walkway near the bus stop. Petitioner testified that she had no choice but to use the bus stop near Mr. Al Janaby’s business. The bus stop itself was not covered, and the public walkway at the strip mall was the only place to seek refuge from the sun on hot days. Petitioner did most of her shopping in that area, and frequented one business in the same strip mall as Townsend Seafood. She did not shop or eat at Townsend Seafood. Judy Slonka, a white friend of Petitioner’s, testified that she once stood on the public walkway while waiting for the bus on a day when the heat index was over 100 degrees. Mr. Al Janaby emerged from Townsend Seafood and hit her with a broom, saying that she was obstructing the entrance to his business. Petitioner testified that since the events described by her and Ms. Slonka, Townsend Seafood has relocated from the end of the strip mall to an interior storefront. Neither woman has had a problem with Mr. Al Janaby since he moved his business away from the bus stop. Petitioner’s testimony was credible as to the facts of the events she described. Ms. Slonka’s testimony was likewise credible. As the undersigned explained to Petitioner at the conclusion of the hearing, the problem is that the events they described do not meet the statutory definition of discrimination in a “place of public accommodation,” because they occurred on the public walkway outside of Townsend Seafood. Mr. Al Janaby certainly had no right to accost these women on a public walkway, but this was a matter for local law enforcement, not the FCHR.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that the Florida Commission on Human Relations issue a final order finding that Townsend Seafood did not commit an act of public accommodation discrimination against Petitioner, Shirley P. Williams, and dismissing the Petition for Relief filed in this case. DONE AND ENTERED this 13th day of July, 2018, in Tallahassee, Leon County, Florida. S LAWRENCE P. STEVENSON Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 13th day of July, 2018.
The Issue Whether Respondent discriminated against Petitioner because of his race, sex or religion.
Findings Of Fact Respondent owns and operates the Valu-Lodge Motel located at 4810 West Highway 98, Panama City Beach, Florida. The motel offers rooms for rent to the public and is a "transient public lodging establishment" within the meaning of Florida Statutes. Petitioner is a white male. His national origin is American. Although Petitioner’s complaint and petition indicate that Petitioner espouses to be a member of the Church of Christ, there was no evidence presented at the hearing regarding Petitioner’s religion. On September 9, 2004, Petitioner rented a motel room from Respondent at its Panama City Beach motel. The rental term was week to week. At some point, Respondent felt Petitioner had become disruptive to the operation of the hotel and to its guests. On November 25, 2005, Respondent informed Petitioner that it would no longer rent a room to Petitioner and hand-delivered a Notice of Termination of Lease to Petitioner. The Notice stated that Petitioner must vacate the premises by December 1, 2005. Petitioner refused to vacate the motel premises. On December 9, 2005, Respondent hand-delivered a Fifteen Day Notice for Possession of Premises to Petitioner. The Notice indicated that no further rent would be accepted. Petitioner again refused to vacate the premises. Petitioner also did not pay any further rent to Respondent. Respondent filed an eviction proceeding against Petitioner. The first and second eviction proceedings appear to have been dismissed for procedural reasons. However, the third eviction proceeding was successful. During that proceeding, Petitioner had the opportunity to defend against eviction based on the claims of discrimination raised in this matter. However, on June 22, 2007, after hearing, Respondent received a final judgment, awarding the Intown Companies, Inc., $19,213.18 in unpaid rent, plus interest. Respondent also received a Final Judgment of Eviction awarding the Company possession of the premises and court costs. A Writ of Possession was issued on June 25, 2007, and Petitioner vacated the premises on June 27, 2008. There was no evidence presented by Petitioner that demonstrated Respondent discriminated against Petitioner in any manner. There was absolutely no evidence of any racial, nationalistic or religious bias on the part of Respondent. Apparently, Petitioner believes that he is entitled to rent a room from Respondent simply because he is a member of the public and desires to rent a room from Respondent. Neither the facts, nor the law supports Petitioner’s misinformed view of the view of the law. Given the utter lack of evidence presented by Petitioner, the Petition for Relief should be dismissed.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that: The Florida Commission on Human Relations enter a final order dismissing the Petition for Relief. DONE AND ENTERED this 3rd day of September 2008, in Tallahassee, Leon County, Florida. S DIANE CLEAVINGER Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 SUNCOM 278-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 3rd day of September 2008. COPIES FURNISHED: Larry Kranert, General Counsel Florida Commission on Human Relations 2009 Apalachee Parkway, Suite 100 Tallahassee, Florida 32301 Denise Crawford, Agency Clerk Florida Commission on Human Relations 2009 Apalachee Parkway, Suite 100 Tallahassee, Florida 32301 David Alan Johnson 20417 Panama City Beach Parkway No. 8 Panama City Beach, Florida 32413 Melton Harrell, Authorized Agent The Intown Companies, Inc. d/b/a Valu Lodge American Motel Management, Inc. 2200 Northlake Parkway S-277 Tucker, Georgia 30084-4023
The Issue Whether Respondent Versailles Plaza Condo Association, Inc., ("Respondent") failed to provide reasonable accommodations for Petitioner Marcella Zambrano's disability in violation of Florida's Fair Housing Act, and, if so, the relief that is appropriate.
Findings Of Fact Petitioner Marcella Zambrano ("Marcella") is a 28-year- old-female, who is mentally retarded and suffers from cerebral palsy. Marcella weighs 260 pounds, has the mental age of a two-year-old, cannot speak, has difficulty walking, and frequently falls down when she attempts to walk. Marcella attended the final hearing in a wheelchair, and she has obvious physical and cognitive impairments. Marcella requires the use of a wheelchair due to her very limited mobility. She cannot be left alone for very long, and she is unable to wheel herself in a wheelchair. Petitioner Liliana Zambrano is Marcella's mother and primary caregiver. Liliana Zambrano weighs 135 pounds, and pushes Marcella in the wheelchair. The wheelchair weighs approximately forty pounds, and it is difficult for Liliana Zambrano to transport Marcella in the wheelchair. Petitioners reside in a third-floor unit at the Versailles Plaza Condominium in Miami, Florida. Respondent is the condominium association for the condominium complex. Petitioner Liliana Zambrano has two assigned parking spots for her unit within the complex's resident parking lot. Petitioners reside in the last unit on the far-east side of the residential building in which their unit is located. There is only one entrance from the parking lot into the condominium building in which Petitioners' unit is located. The entrance to the building is located in the middle of the building. The distance from Petitioners' assigned parking spot to the entrance of the building is approximately 50 yards. The distance from the entrance of the building to Petitioners' unit is approximately another 50 yards. Thus, the total distance from the assigned resident parking spot to Petitioners' unit is approximately 100 yards. Marcella attends a day program at the Association for Retarded Citizens ("ARC") from 9:00 a.m. to 2:00 p.m., three days a week. In order to get to the program, a bus arrives at the front of the condominium complex to pick her up. A gate is located at the front of the condominium complex. The bus stops to pick Marcella up just outside the gate. In order to get Marcella to the bus in the mornings, Liliana Zambrano must push her in the wheelchair from their apartment through the entrance of the building, then from the entrance of the building through the parking lot, and then from the parking lot through the front gate. Once Petitioners reach the gate, Liliana Zambrano must activate a hand-held remote-controlled device for the gate to open. When the gate opens, Liliana Zambrano must then push Marcella's wheelchair to get her out of the complex and to the bus. No ramp is located in the vicinity of the gate. This mode of transporting Marcella is repeated in the opposite direction in the afternoons when the bus returns to the complex to drop Marcella off from the ARC program. Petitioners requested that Respondent provide them a reasonable accommodation due to Marcella's handicap by re-assigning at least one of their parking spots closer to the entrance of the building. Petitioners further requested that Respondent provide them a reasonable accommodation for Marcella's handicap by allowing the ARC bus to enter the building's drive-way to drop her off in the afternoons. Respondent offered Petitioners a new parking spot outside the fenced-in condominium parking lot in an area typically reserved for visitors of the complex. In order to transport Marcella to and from the parking space proposed by Respondent as an accommodation, Liliana Zambrano would be required to push Marcella's wheelchair through a spring-loaded gate that will not open or close automatically. Moreover, Petitioners would have to negotiate two curbs, which are each five to six inches high. Furthermore, the space is in a high traffic area directly in front of a fire hydrant. As to the request regarding access for the bus, Respondent refused to allow the bus to enter the complex through the gate. The evidence adduced at the final hearing established that Marcella is a handicapped person because she has physical and mental impairments which substantially limit one or more life activities, and she has developmental disabilities. The evidence adduced at the hearing established that Respondent knew of Marcella's handicap, that reasonable accommodations were requested and are necessary to afford Petitioners an equal opportunity to use and enjoy the dwelling and facilities, and that Respondent refused to provide the reasonable accommodations for Marcella's disability by failing to assign Liliana Zambrano a designated accessible parking spot closer to the entrance of the building and by failing to allow the ARC bus to enter the complex. Respondent failed to articulate legitimate, non-discriminatory reasons for its actions.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that a final order be entered by FCHR requiring that Respondent: provide Petitioners with an accessible parking space closer to the entrance of the building; allow the ARC bus to enter the complex through the gate; and award Petitioners' counsel their reasonable attorney's fees and costs incurred in bringing this action. If there is a dispute regarding the amount of attorneys' fees and costs, remand this matter to the Division of Administrative Hearings for the purpose of determining the amount of reasonable attorneys' fees and costs. DONE AND ENTERED this 6th day of June, 2014, in Tallahassee, Leon County, Florida. S DARREN A. SCHWARTZ Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 6th day of June, 2014.
The Issue Whether Respondent, Eve Management, Inc./KA and KM Development, Inc., denied Petitioners full and equal enjoyment of the goods and services offered at its place of public accommodation, in violation of sections 509.092 and 760.08, Florida Statutes (2011).1/
Findings Of Fact Parties and Jurisdiction Petitioners are African Americans who reside in the State of Ohio, who visited Orlando, Florida, in June 2011 and stayed at Lake Eve Resort beginning on June 21, 2011. Respondent, Eve Management, Inc./KA and KM Development, Inc., was the owner of Lake Eve Resort, located at 12388 International Drive, Orlando, Florida, at all times relevant hereto. Each Petitioner filed a Complaint of Discrimination with the Commission as follows: Jessica Austin – July 20, 2012 Denise Austin – July 21, 2012 Tracie Austin – January 18, 2013 (Amended Complaint)2/ Bonlydia Jones – July 11, 2012 James Austin – July 31, 2012 Dionne Harrington – August 1, 2012 Esther Hall – January 28, 2013 (Amended Complaint)3/ Boniris McNeal – March 27, 2013 Summer McNeal – March 27, 2013 Derek McNeal – March 27, 2013 In each Complaint, the Petitioner alleges that the most recent date of discrimination is June 22, 2011. On June 21, 2012, Petitioners Esther Hall, Summer McNeal, Boniris McNeal, Derek McNeal, and Dionne Harrington, each filed a Technical Assistance Questionnaire (TAQ) with the Commission. Each TAQ is signed by the named Petitioner, is stamped received by the Commission on June 21, 2012, and contains the specific facts alleged to be an act of discrimination in the provision of public accommodation by Respondent. Allegations of Discrimination On or about May 23, 2011, Petitioner, Boniris McNeal, entered into a Standard Group Contract with Lake Eve Resort (the Resort) to reserve 15 Resort rooms for five nights at a discounted group rate beginning June 21, 2011.4/ The rooms were to accommodate approximately 55 members of her extended family on the occasion of the Boss/Williams/Harris family reunion. Petitioners traveled from Ohio to Orlando via charter bus, arriving at the Resort on the evening of June 21, 2011. Erika Bell, a relative of Petitioners, drove a rental car from Ohio to Orlando. She did not arrive in Orlando until June 22, 2011. Petitioners checked in to the Resort without incident. However, one family member, John Harris, was informed that the three-bedroom suite he had reserved for his family was not available due to a mistake in reservations. He was offered two two-bedroom suites to accommodate his family. Petitioner, Boniris McNeal, dined off-property on the evening of June 21, 2011, to celebrate her wedding anniversary. Petitioner, Bonlydia Jones, left the Resort property shortly after check-in to shop for groceries. Petitioners, Dionne Harrington and Esther Hall, were very tired after the long bus trip and went to bed early on June 21, 2011. Petitioner, Denise Austin, arrived in Orlando with the family on June 21, 2011. On the morning of June 22, 2011, Ms. Jones received a call from Mr. Harris, informing her that the Resort management wanted to speak with them about his room. That morning, Ms. Jones and Mr. Harris met with two members of Resort management, Amanda Simon and Marie Silbe. Mr. Harris was informed that he needed to change rooms to a three-bedroom suite, the accommodation he had reserved, which had become available. Mr. Harris disputed that he had to change rooms and argued that he was told at check-in the prior evening he would not have to move from the two two-bedroom suites he was offered when his preferred three-bedroom suite was not available. After some discussion, it was agreed that Mr. Harris would move his family to an available three-bedroom suite. The Resort provided an employee to assist with the move. Following the meeting with management, Ms. Jones went to the pool, along with Ms. Harrington and other members of the family. After a period of time which was not established at hearing, Mary Hall, one of Ms. Harrington’s relatives, came to the pool and informed Ms. Harrington that the family was being evicted from the Resort. Ms. Harrington left the pool and entered the lobby, where she observed police officers and members of Resort management. She approached a member of management and was informed that she and her family were being evicted from the Resort and must be off the property within an hour. Ms. Harrington left the lobby and returned to her room, where her mother, Ms. Hall was sleeping. Ms. Harrington informed Ms. Hall that the family was being evicted from the Resort and instructed Ms. Hall to pack her belongings. Ms. Jones’ cousin, Denise Strickland, came to the pool and informed her that the family was being evicted from the Resort. Ms. Jones entered the lobby where she was approached by a member of management, who introduced herself as the general manager and informed her that the family was being evicted. Ms. Jones requested a reason, but was informed by a police officer that the owners did not have to give a reason. In the lobby, Ms. Jones observed that an African- American male was stopped by police and asked whether he was with the Boss/Williams/Harris reunion. He was not a family member. Ms. Jones observed that no Caucasian guests were approached in the lobby by management or the police. Ms. Austin was on a trolley to lunch off-property on June 22, 2011, when she received a call from her cousin, Ms. Strickland. Ms. Strickland informed Ms. Austin that the family was being evicted from the Resort and she needed to return to pack her things. Ms. Austin returned to the property, where she was escorted to her room by a security guard and asked to pack her belongings. Ms. McNeal was en route to rent a car and buy groceries on June 22, 2011, when she received a call from Ms. Strickland informing her that the family was being evicted and that she needed to return to the Resort to pack her belongings. Upon her arrival at the Resort, Ms. McNeal entered the lobby. There, she was approached by Resort staff, asked whether she was with the Boss/Williams/Harris reunion, and informed that the Resort could not honor the reservations and the family was being evicted. Ms. McNeal observed that Caucasian guests entering the lobby were not approached by either the police or Resort management. Ms. McNeal was escorted to her room by both a police officer and a member of management and instructed to be out of the room within 30 minutes. Ms. McNeal inquired why they were being evicted, but was told by a police officer that the Resort was not required to give a reason. Erika Bell received a call from her mother, Ms. Austin, while en route to the Resort on June 22, 2011. Ms. Austin informed Ms. Bell that the family was being evicted from the Resort and asked her to call the Resort and cancel her reservation. Respondent gave no reason for evicting Petitioners from the property. Respondent refunded Petitioners’ money.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that the Florida Commission on Human Relations issue a final order: Finding that Respondent, Eve Management, Inc./KA and KM Development, Inc., committed an act of public accommodation discrimination in violation of sections 509.092 and 760.08, Florida Statutes (2011), against Petitioners Jessica Austin, Denise Austin, Tracie Austin, James Austin, Bonlydia Jones, Esther Hall, Boniris McNeal, Derek McNeal, Summer McNeal, and Dionne Harrington; and Prohibiting any future acts of discrimination by Respondent. DONE AND ENTERED this 28th day of May, 2014, in Tallahassee, Leon County, Florida. S SUZANNE VAN WYK Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 28th day of May, 2014.
The Issue The issue is whether Respondent, Publix Super Markets, Inc. (“Publix”), violated section 760.08, Florida Statutes (2014),1/ by discriminating against Petitioner based on his race, color, sex, and/or handicap.
Findings Of Fact Petitioner is a black male who lives in Deltona, Florida. Despite the assertion in his Public Accommodation Complaint of Discrimination, Petitioner offered no evidence that he has a disability or handicap. Petitioner testified that he had surgery for kidney stones in Daytona Beach on October 20, 2014. Respondent’s urologist prescribed Percocet (oxycodone and acetaminophen), a controlled substance, to control Respondent’s pain. The prescription from Petitioner’s urologist was not placed in evidence. On October 21, 2014, Petitioner went to the emergency room at Fish Memorial Hospital in Orange City and, there, was given a prescription for 12 tablets of Percocet. The prescription directed that the medication be taken once every six hours, meaning that the emergency room physician was prescribing a three-day supply of Percocet. A copy of this prescription was entered into evidence, and the parties agree that this is the prescription that Petitioner later presented to the Publix pharmacy. Petitioner testified that his mother drove him to his surgery and, apparently, to the emergency room. She placed the prescription in her purse for safe keeping. A few days later, when Petitioner wanted to get the prescription filled, his mother could not find the prescription. Petitioner stated that his mother forgot that she had changed purses. When she changed purses again a couple of weeks later, Petitioner’s mother found the prescription. On November 15, 2014, Petitioner presented the emergency room prescription to the pharmacy technician at Publix Store 0667 in Deltona. The technician was aware that the pharmacist gave special scrutiny to emergency room prescriptions. The technician therefore took the prescription directly to the pharmacist, James MacDonald. Mr. MacDonald was the pharmacy manager of Store 0667 and at the time of the events at issue had been a pharmacist for 23 years with no record of discipline against his license. Mr. MacDonald testified that, as a general matter, he performs a prospective drug utilization review on every prescription. Simply put, this process insures that the prescription is for a legitimate medical purpose and that it is being filled for the person who presented it at the pharmacy. Mr. MacDonald stated that he is not required to fill every prescription that is presented to him and that he declines to fill prescriptions seven to ten times per week. The chief reasons for declining to fill prescriptions are the pharmacist’s inability to verify the prescription with the prescribing physician and the pharmacist’s determination that the prescription calls for a type or quantity of a controlled substance that is inappropriate to the patient’s condition. Mr. MacDonald testified that during the two years prior to November 2014, nearby pharmacies at CVS and Walgreens had stopped filling prescriptions for controlled substances, which placed an added burden on Publix to fill these prescriptions. There were several doctors in the area writing prescriptions for large amounts of controlled substances. Mr. MacDonald was also being presented with many prescriptions for controlled substances from people he did not know. All these factors contributed to his caution in filling prescriptions for controlled substances. Mr. MacDonald testified that a prescription from an emergency room visit usually provides for enough medication to get the patient through the emergency period, two or three days, after which the patient is instructed to see his primary care physician. Mr. MacDonald tended to decline to fill emergency room prescriptions that were presented more than a few days after the emergency room visit. When the technician presented him with Petitioner’s prescription, Mr. MacDonald told the technician that he would not fill it because it was more than three weeks old. The technician walked to the front window to convey this response to Petitioner, who did not take it well. Mr. MacDonald could hear Petitioner raising his voice and so went to the front to speak with Petitioner directly. Mr. MacDonald testified that the pharmacy was very busy, that he had customers ahead of Petitioner, and that having to come around and deal personally with Petitioner was putting him even farther behind in his work. Mr. MacDonald explained to Petitioner that the prescription was issued by an emergency room physician and was for a three-day supply of Percocet. He told Petitioner that he would have filled the prescription if he had presented it within a week of his emergency room visit, but that it was now three weeks later and this was clearly no longer an emergency situation. Petitioner testified that he told Mr. MacDonald that the prescription had been misplaced in his mother’s purse. Mr. MacDonald did not recall this explanation. Mr. MacDonald offered to call the emergency room physician and verify the prescription. Petitioner insisted that Mr. MacDonald either call the physician or fill the prescription immediately, and stated that he would not move from the pharmacy window until Mr. MacDonald had complied with his ultimatum. Mr. MacDonald stated that he had customers ahead of Petitioner and could not drop everything to please him at that moment. In light of Petitioner’s persistence, Mr. MacDonald reiterated his refusal to fill the prescription. He handed the prescription back to Petitioner and threatened to call the police if Petitioner did not leave. Petitioner was unmoved. Mr. MacDonald did not call the police but did page the assistant store manager, Christopher Bloyen, to intercede in the situation. Mr. Bloyen testified that he came to the pharmacy. He saw that Petitioner seemed very upset and was speaking very loudly. Petitioner complained that Mr. MacDonald would not fill his prescription. Mr. Bloyen spoke briefly with Mr. MacDonald, who explained why he was refusing to fill the prescription. At the hearing, Mr. Bloyen explained that the pharmacy in any Publix store is an autonomous department and that, as a store manager, he lacks the training or expertise to second- guess the decision of his pharmacist. Publix relies on the professional expertise and discretion of its pharmacists to determine whether or not to fill a prescription. Mr. Bloyen informed Petitioner that he was going to support the decision of Mr. MacDonald not to fill the prescription. At this point, Petitioner left the store. Neither Mr. MacDonald nor Mr. Bloyen had met Petitioner before this incident. Petitioner did not disclose to them that he had any disability or handicap, and none was visibly apparent. Mr. MacDonald testified that his decision not to fill Petitioner’s prescription was not based on Petitioner’s race, color, or sex. In fact, Mr. MacDonald’s initial decision not to fill the prescription was made and announced to the technician before Mr. MacDonald laid eyes on Petitioner. Petitioner’s race, color, sex, and alleged handicap or disability played no part in Mr. MacDonald’s decision not to fill the prescription. Mr. MacDonald did not make any disparaging remarks about Petitioner during their exchange, and no employee of Publix made racially derogatory or racially related comments to Petitioner. Petitioner testified that he was able to get the prescription filled at a Winn-Dixie pharmacy shortly after this incident. Therefore, Petitioner suffered no economic loss or quantifiable damages as a result of Publix’s refusal to fill his prescription. Petitioner testified that he seeks only an apology from Publix. Publix Store 0667 does not contain a restaurant or lunch counter and there is no designated area for customers to consume food on the premises. The store does contain a deli, but the food items sold from the deli are not intended for on- site consumption at Publix. The store has no picnic tables or other seating at which customers might consume food on the premises. Petitioner offered no credible evidence disputing the legitimate, non-discriminatory reasons given by Publix for refusing to fill his prescription. Petitioner offered no credible evidence that the stated reasons for not filling the prescription were a pretext for discrimination based on Petitioner’s race, color, sex, handicap, or disability. Petitioner offered no credible evidence that Publix discriminated against him in violation of section 760.08.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that the Florida Commission on Human Relations issue a final order finding that Publix Super Markets, Inc., is not a public accommodation under the facts of this case or, in the alternative, that Publix Super Markets, Inc., did not commit any unlawful acts of public accommodation discrimination and dismissing the Petition for Relief filed in this case. DONE AND ENTERED this 2nd day of February, 2016, in Tallahassee, Leon County, Florida. S LAWRENCE P. STEVENSON Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 SUNCOM 278-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 2nd day of February, 2016.
The Issue The issue in this case is whether Respondent, Motel 6, discriminated against Petitioner, Emanuel Sessions, a/k/a Emanuel Glenn, by refusing to rent him a room at the Motel 6, Number 0791 (Motel), based on his race, African-American.
Findings Of Fact Petitioner is an African-American male. The Motel is part of a national public lodging establishment chain, which is in the business of renting rooms to consumers. The Motel is located in Orange County, Florida, where the alleged act of discrimination arose. On October 25, 2010, and for six consecutive nights, Petitioner was a guest at the Motel, registered under the name of Emanuel Glenn.1/ There were no allegations of discrimination reported between October 25, 2010, and October 31, 2010.2/ The only allegation of discrimination occurred on November 1, 2010, when Petitioner was denied a room at the Motel. On October 31, 2010, Petitioner secured room 124 at the Motel. This room was on the ground floor, facing the parking lot. During his testimony, Petitioner failed to recollect that he had stayed at the Motel for the five nights prior to October 31, 2010. Petitioner could not recall when he stayed at the Motel, claiming it was over a year ago, and he did not know; yet, he was adamant that, on November 1, 2010, the Motel would not rent him a room. The evidence was overwhelming that Petitioner had stayed at the Motel for six consecutive nights, beginning on October 25, 2010. On October 31, 2010, the Motel's manager-on-duty was Emile Saleeb (Mr. Saleeb).3/ Late on October 31, 2010, Petitioner went to the Motel lobby and complained to Mr. Saleeb about a security guard questioning Petitioner as he sat in his car in the Motel's parking lot. Petitioner acted in an aggressive and offensive manner and used profanity towards Mr. Saleeb while at least one and up to three other Motel guests were present in the lobby. Mr. Saleeb felt Petitioner caused a disturbance in the Motel's lobby, which could be categorized as aggravated misconduct on the part of a Motel guest. Mr. Saleeb had concerns for the safety and welfare of the Motel's guests as well as its employees. The Motel has a policy that anyone causing a disturbance or engaged in aggravated misconduct on the property will be placed on the do not rent (DNR) list.4/ Mr. Saleeb has the authority to place someone on the DNR list for the Motel. Based on his encounter with Petitioner on October 31, 2010, Mr. Saleeb put Petitioner's name on the Motel's DNR list. Mr. Saleeb's testimony was credible. The following evening, on November 1, 2010, Petitioner attempted to rent another room at the Motel. At that time, Petitioner was told he would not be able to rent a room as he had been placed on the Motel's DNR list. No testimony, credible or otherwise, was offered that Petitioner was told that the refusal to rent a room to him was based on his race. Petitioner jumped to the conclusion that he had been discriminated against because of his race. He believed he had been denied a room at the Motel because he is African-American. He filed a complaint with the Commission about the incident. In his complaint, Petitioner said that he "was told that I couldn't rent a room at Motel 6 on November 1, 2010 because of my skin color, and I have proof wich [sic] is my witness that was there with me." However, this complaint information conflicts with the information that Petitioner provided to the Motel's guest relations department on November 2, 2010. In the guest relations contact report, it was recorded that: GST states last night, he tried to c/i to prop & was told by GSR that he cannot rent there. GST sd he asked why & was told it is based on past experience. GST asked GSR to elaborate & GSR said he had no further information. GST sd the last time he was at prop he had a room with his partner. GST sd he went to sit in his car right outside the rm to made a call to get a better signal. While he was sitting in the car, a police officer came up to the car & opened the door & asked him why he was sitting in his car & did he have a room there. GST sd he told the officer that he did have the room right in front of the car & was making a call from the car because there was a better signal. The officer told GST he had to go back inside his room. GST sd other people were outside their rooms. GST sd when he C/O he told GSR about the officer being rude & opening his car door. GST sd he does not understand any of this. GST said there is no reason for him to not be able to rent at property. GST said he was told he cannot rent there last night about 11 p.m. & the man at the F/D was named Nabeel. Petitioner did not present any witnesses to testify despite repeated opportunities to do so. According to Robert Wade (Mr. Wade), the general manager of the Motel, his primary concern is for the safety and welfare of all the guests on his property, as well as for the safety and welfare of his employees. Mr. Wade confirmed that he is in the business of renting rooms in order to make money; the more money the business brings in, the more his bonus (and the bonuses of his employees) will be. Thus, he wants to rent rooms to customers; however, he must be able to maintain the property in a manner that customers will want to stay at the property. Mr. Wade receives a security report every day from the security officer who was on duty the previous night. Based on this security report, Mr. Wade knows if there are broken lights on the property that need to be fixed, parking lot issues to be addressed or other maintenance issues that should be resolved to ensure the property is well maintained. Additionally, he reviews the security report to review any incidents involving Motel guests or other activities. Upon receipt of the security officer's report of October 31, 2010, Mr. Wade became aware of an incident in the parking lot involving Petitioner. Mr. Wade interviewed Mr. Saleeb and the security officer, Willie Wilson, in order to understand the circumstances. A day later, Mr. Wade was contacted by the Motel's guest relations office regarding a complaint that Petitioner had lodged on November 2, 2011. Based on his own investigation into the facts and circumstances regarding Petitioner being placed on the Motel's DNR list, Mr. Wade determined that it was in the best interest of the Motel that Petitioner be on the Motel's DNR list. Mr. Wade's testimony is credible. There are other Motel guests who are on the DNR list for similar and other reasons. Those guests who are put on the Motel's DNR list based on an infraction of a Motel policy are banned from the property for one year. However, guests whose names are provided by law enforcement for the Motel's DNR list are banned for up to three years. Neither of Petitioner's names is currently on the Motel's DNR list. During the hearing as the facts were presented, Petitioner did not appear to grasp the concept that his placement on the DNR list was a result of his encounter with the security officer in the parking lot which resulted in his loud, aggressive, and disruptive behavior in the Motel lobby in front of Mr. Saleeb and other Motel guests. Petitioner had stayed at the Motel for six consecutive nights. Unfortunately on the sixth night, Petitioner engaged in behavior that caused a disturbance, and he was placed on the DNR list. Petitioner contacted the Motel's guest relations department on November 2, 2010, to complain about his inability to rent a room at the Motel on November 1, 2010. During that November 2, 2010, telephone conversation, Petitioner specifically recalled his issue with the Motel security officer. Yet during the hearing, Petitioner evaded questions about any contact with the security officer, claiming he "might have come across a security guard." Petitioner did not answer questions in a concise manner and evaded answering some questions all together. Thus, his testimony is not credible.
Recommendation Based on the foregoing Findings of Fact and Conclusions of Law, it is RECOMMENDED that a final order be entered by the Florida Commission on Human Relations dismissing the Petition for Relief filed by Emanuel Sessions in its entirety. DONE AND ENTERED this 16th day of December, 2011, in Tallahassee, Leon County, Florida. S LYNNE A. QUIMBY-PENNOCK Administrative Law Judge Division of Administrative Hearings The DeSoto Building 1230 Apalachee Parkway Tallahassee, Florida 32399-3060 (850) 488-9675 Fax Filing (850) 921-6847 www.doah.state.fl.us Filed with the Clerk of the Division of Administrative Hearings this 16th day of December, 2011.
