[DO NOT PUBLISH]
               IN THE UNITED STATES COURT OF APPEALS

                        FOR THE ELEVENTH CIRCUIT
                         ________________________           FILED
                                                   U.S. COURT OF APPEALS
                                No. 10-11739         ELEVENTH CIRCUIT
                            Non-Argument Calendar         APR 7, 2011
                                                          JOHN LEY
                          ________________________          CLERK

                  D.C. Docket No. 8:09-cv-00456-SDM-MAP

GUNDER'S AUTO CENTER,

                                                             Plaintiff - Appellant,

                                     versus

STATE FARM MUTUAL AUTOMOBILE
INSURANCE COMPANY,

                                                           Defendant - Appellee.
                         ________________________

                  Appeal from the United States District Court
                      for the Middle District of Florida
                        ________________________

                                 (April 7, 2011)

Before TJOFLAT, EDMONDSON and WILSON, Circuit Judges.

PER CURIAM:


      Plaintiff-Appellant Gunder’s Auto Center (“Gunder’s”) appeals the district

court order granting summary judgment in favor of Defendant-Appellee State
Farm Mutual Automobile Insurance Co. (“State Farm”) on Plaintiff’s claim of

slander. Plaintiff also appeals the district court’s Rule 12(b)(6) order dismissing

Plaintiff’s tortious-interference-with-a-business-relationship claim. No reversible

error has been shown; we affirm.

      Gunder’s is an automobile repair shop in Polk County, Florida. For many

years, Gunder’s was a member of State Farm’s “preferred program.” Repair shops

participating in State Farm’s “preferred program” agree to perform repairs at the

cost to which State Farm has agreed to reimburse its insureds: the “prevailing

competitive rate” as determined by State Farm. So, a State Farm insured who

selects a “preferred program” shop is assured that the shop will not charge the

customer more than State Farm is willing to pay.

      Gunder’s was terminated from the “preferred program” in 2004. Gunder’s

alleges its termination resulted from its communications with other “preferred

program” repair shops about State Farm’s refusal to pay for certain repair

procedures. Gunder’s also alleges that, after its termination, State Farm began

“steering” Gunder’s current and potential customers to other shops; that State

Farm “intentionally and unjustifiably” interfered with Gunder’s relationship with

it customers and prospective customers by telling its insureds that Gunder’s




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overcharged customers; and that Gunder’s repairs were untimely, inefficient and

sub-standard.

      We review a grant of summary judgment by a district court de novo

applying the same legal standards that bound the district court and viewing all

facts and reasonable inferences in the light most favorable to the non-movant.

Owner-Operator Independent Drivers Ass'n, Inc. v. Landstar System, Inc. 

, 1316 (11th Cir. 2010). Our review of a grant of a motion to dismiss also is

de novo; we accept the factual allegations of the complaint as true and construe

them in favor of the plaintiff. Brotherhood of Locomotive Engineers v. CSX

Transp., Inc. 

, 1193-1194 (11th Cir. 2008). “Factual allegations

must be enough to raise a right to relief above the speculative level ... on the

assumption that all the allegations in the complaint are true (even if doubtful in

fact).” Bell Atlantic Corp. v Twombly, 

, 1965 (2007) (internal

citations omitted). And pleadings offering only labels and legal conclusions

couched as factual allegations enjoy no presumption of truth and offer no support

to the sufficiency of the complaint. See Ashcroft v. Iqbal, 

, 1949-

50 (2009).

      To recover for slander in Florida, the claimant must show (1) publication of

a false statement; (2) about the plaintiff; (3) to a third party; and (4) damage

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resulting to plaintiff from the publication. Furmanite America, Inc. v. T.D.

Williamson, Inc., 

, 1140 (M.D. Fla. 2007).

       To state a claim for tortious interference in Florida, the claimant must show

(1) the existence of a business relationship; (2) knowledge of the relationship on

the part of the defendant; (3) an intentional and unjustified interference by the

defendant; and (4) damage from the breach of the relationship. Gossard v. Adia

Servs., Inc., 

, 184 (Fla. 1998).



The Slander Claim.

      Although denied by State Farm, we assume the statements allegedly made

by State Farm disparaging Gunter’s were made and are untrue. Nonetheless, we

agree with the district court that State Farm’s statements were privileged:

             A communication made in good faith on any subject
             matter by one having an interest therein, or in reference
             to which he has a duty, is privileged if made to a person
             having a corresponding interest or duty, even though it
             contains matter which would otherwise be actionable.

Nodar v. Galbreath, 

, 809 (Fla. 1984) (quoting 19 Fla. Jur. 2d

Defamation and Privacy § 58 (1980)). Because all statements were made to State

Farm insureds in the context of a claim under a State Farm insurance policy, and

because all statements concerned a matter of mutual interest to the insureds and

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State Farm -- the quality, timeliness and costs of vehicles repairs -- the statements

were privileged.

      The privilege raises a presumption of good faith on the part of the speaker,

but the privilege is not absolute. The privilege is forfeited if the statements are

made with express malice:

             [w]here a person speaks upon a privileged occasion, but
             the speaker is motivated more by a desire to harm the
             person defamed than by a purpose to protect the personal
             or social interest giving rise to the privilege, then it can
             be said that there was express malice and the privilege is
             destroyed.

As long as the communication is motivated by a desire to protect the

interest giving rise to the privilege, the privilege is not forfeited merely because

hostility or ill will also are felt by the speaker. 

And “[w]hile malice

may be inferred from the communication, it is not inferable from the mere fact that

the statements are untrue.” 

quoting Coogler v. Rhodes, 

, 112

(Fla. 1897). To overcome the privilege and recover for slander, a plaintiff bears

the burden of showing express malice. 

to proffer sufficient evidence of express malice to raise a

material issue of fact for a jury. The statements of which Gunter’s complains --

even assuming their falsity -- supports no inference of malice, and Gunter’s failed



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to proffer extrinsic evidence of express malice. Summary judgment was due on

Gunder’s slander claim.



The Tortious-Interference Claim.

      Gunder’s makes no allegation that State Farm interfered with customers or

prospective customers of Gunder’s who were not State Farm insureds. As a matter

of law, “[t]here can be no claim [for tortious interference with a business

relationship] where the action complained of is undertaken to safeguard or

promote one’s financial or economic interest.” Barco Holdings, LLC v Terminal

Inv. Corp., 

, 293 (Fla. Dist. Ct. App. 2007) (second alteration in

original), quoting Genet Co. v. Annheuser-Busch, Inc., 

, 684 (Fla.

Dist. Ct. App. 1986).

      Because State Farm is obligated to indemnify its insureds for repair work

done on its insureds’ cars, State Farm is no stranger to the business relationship

between Gunder’s and customers who are insured by State Farm. See id.; see also

Palm Beach County Health Care Dist. v. Prof. Medical Educ., Inc., 

,

1094 (Fla. Dist. Ct. App. 2009) (“[u]nder Florida law, a defendant is not a stranger

to a business relationship, and thus cannot be held liable for tortious interference,

when it has a supervisory interest in how the relationship is conducted or a

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potential financial interest in how a contract is performed.”). Allegations set out

in the complaint show that State Farm had a protectible interest in the relationship

between Gunder’s and State Farm insureds. In the light of that protectible interest,

the First Amended Complaint failed to state a claim.

       Gunder’s argues that if State Farm is considered to enjoy a privilege which

otherwise protects State Farm from a tortious-interference claim, State Farm lost

that privilege: “a tortious interference claim may succeed if improper methods

were used.” KMS Restaurant Corp. v. Wendy’s International, Inc., 

,

1327 (11th Cir. 2004).* But, as the district court determined in denying Gunter’s

motion for reconsideration, Gunder’s failed to raise its “improper means”

argument in response to State Farm’s Rule 12(b)(6) motion; and, in arguing

improper means in the motion for reconsideration, Gunder’s relied on paragraphs

of the complaint that had been stricken earlier by the court.

       On appeal, Gunder’s cites -- for the first time -- paragraph 19 of the

amended complaint to claim it pleaded improper means. Even if Gunder’s has

preserved this argument, the only arguably improper means Gunder’s alleged in


       *
        The privilege may also be forfeited if “malice is the sole basis for the interference. In
other words, the party must be interfering solely out of spite, to do harm, or for some other bad
motive.” KMS Restaurant 

, quoting Ernie Haire Ford, Inc. v. Ford Motor
Co., 

, 1294 n.9 (11th Cir. 2001). We have already noted in our discussion of the
slander claim that Gunder’s failed to proffer sufficient evidence of malice.

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Paragraph 19 are the statements Gunder’s claims State Farm made to its insureds

about the costs, quality, and timeliness of Gunder’s repairs. These statements are

the same statements upon which Gunder’s grounds its slander claims. Even

assuming the falsity of those statements, as earlier discussed, those statements

were privileged; they fail to show the improper means needed to defeat State

Farm’s privilege against a tortious-interference claim. See Networkip LLC v.

Spread Enterprises, Inc., 

, 358 (Fla. Dist. Ct. App. 2006) (“a cause

of action for tortious interference requires a showing of both intent to damage the

business relationship and a lack of justification to take the action which caused the

damage.).

      AFFIRMED.




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